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JERWIN T. NAVARRO

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LGEMC 2020-2023 Innovation Project Concept Compendium

This Innovation Project Concept (IPC) Compendium is tied up with the 2nd Local Government Practitioners’ Learning Forum’s theme entitled, “From Idea to Action: Accelerating Growth through Local Innovation” held last 12-13 July 2024. The Local Government Executives and Managers Class (LGEMC)...

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

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Smart Regulation to Increase National Competitiveness

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DPSPS-FC, DCCPS participants showcase productivity plans’ outputs, progress

Public Sector Compendium of APO Member Economies

The 2025 Compendium of APO-member Economies' Factsheets provides a comparative overview of the fiscal priorities, governance performance, and socio-economic outcomes of Asian Productivity Organization (APO) members. Drawing on curated datasets, the report benchmarks education, health, defense, and...

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DAP holds webinar on SMART Work Design for public sector productivity

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ADVANCED PRODUCTIVITY TOOLKIT

ABOUT THIS TOOLKIT The Development Academy of the Philippines (DAP), as the designated focal organization of the Asian Productivity Organization (APO) Center of Excellence on Public-Sector Productivity (COE-PSP), curates a Productivity Toolkit to improve and innovate public service delivery. This...

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What Is Public Sector Productivity and Why It Matters

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What we need in this age of knowledge

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Poka Yoke: Mistake Proofing

Purpose: Process Analysis, Waste Reduction Target Participants or Users: Project Managers, Operations Managers and Supervisors, Healthcare workers, Administrative Officers, Quality Control Managers, Engineers, Planning Officers About the Technique Poka Yoke or Mistake Proofing is the use of any...

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MEASURING THE PRODUCTIVITY OF LOCAL REVENUE GENERATION OF SELECTED LOCAL GOVERNMENT UNITS 2013-2022

The study analyzed fiscal productivity in 15 LGUs, including provinces, cities, and municipalities, from 2013 to 2022. The study demonstrated how supplementing traditional performance assessments with an index-based approach to measure productivity, could support strategic budget planning and...

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Productivity Measurement Framework of the Philippine Public Sector: A Case Study of the Cavite State University from 2018-2023

The CvSU presents the case of a cost-efficient SUC which was able to successfully hurdle the adverse effects of the COVID pandemic through prompt adjustment measures. It’s agency-level output TFP averaged 143.1 during the period under study. Although its cost-effectiveness needs to be further...

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Productivity Measurement Framework of the Philippine Public-Sector: A Case Study of the Isabela State University (ISU) from 2018-2023

The analysis of ISU's Total Factor Productivity (TFP) in terms of both outputs and outcomes across its various programs reveals several trends and challenges. The contribution to the productivity of ISU is mostly determined by its programs according to their budget share, with the HEP, which has...

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Productivity Measurement Framework: A Case Study of the Department of Transportation from 2018-2023

The productivity landscape of the DOTr reveals a nuanced and challenging trajectory. The Rail Transport and Motor Vehicle Regulatory Programs showed the weakest and most significant productivity growth respectively, becoming key contributors to the DOTr's operations. These programs account for...

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First Productivity Insight Session Showcases Productivity Initiatives of Thailand’s BAAC Through Knowledge Management

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Merthel Evardome

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Episode 3: Digital Productivity Infrastructure for Public-sector Productivity Improvement in India

In this webinar, Dr. Lal presents an overview of how India is transforming governance through Digital Public Infrastructure (DPI). Highlighting flagship systems like the e-Office Portal, Knowledge Management System, and e-HRMS 2.0, He illustrates how digitalization has significantly enhanced public...

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Government Quality Management Program: Bringing Quality Government Service Closer to the People

Episode 2: Digital-Driven Administrative Reform and Citizen-Centered Governance in Da Nang, Vietnam

In this webinar, Mr. Doan explores how the city of Da Nang overcame public service challenges through a strategy centered on digital innovation, structural transformation, and citizen-centric design. He outlines key initiatives, including full digitalization of services, AI-driven feedback...

In this webinar, Ms. Thadchaya Jaichareon and Ms. Kitchakorn Arunsawat from the Thailand Productivity Institute share their approach to enhancing internal audit processes through digital transformation. Focusing on the adoption of the LINE Official Account (OA) system, they demonstrate how it has...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: PROBLEM TREE DIAGRAM

downloadable forms and templates will

2024 Compendium of Innovation and Productivity Initiatives in the Public Sector

The 2024 Compendium of Innovation and Productivity Initiatives in the Public Sector builds on the success of its predecessor, expanding its scope to highlight transformative public-sector practices from across the Asia-Pacific region. This edition features 20 exemplary initiatives that have...

PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: RAPID PROCESS IMPROVEMENT: Solution Prioritization Matrix

Purpose: Productivity Measurement, Project Management, Needs Assessment, Risk Assessment, Task Management Target Participants or Users: Project Managers, Planning Officers, Financial and Management Officers, Budget Analysts, Community Development Officers, Local Government Operations Officers ...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: GEMBA WALK

Purpose: Process Efficiency, Process Improvement, Problem Solving, Service Improvement Target Participants or Users: Program Managers, Program Directors, Superintendents, Safety Officers, Chief Inspectors, Supervisors, Operation Officers, Maintenance Chiefs About the Technique A Gemba Walk is...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: TOTAL PRODUCTIVE MAINTENANCE

Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Session 5: Live Demo and Key Takeaways (Part 2)

The session featured hands-on use cases demonstrating the direct application of AI in government processes. These practical examples showcased how AI can be leveraged to enhance public service delivery, streamline operations, and support more data-driven and responsive governance.

Session 5: Live Demo and Key Takeaways (Part 1)

Session 5: Live Demo (Part 2)

The session provides participants with a brief discussion on automation bots and introduces the fundamentals of planning an AI project. It outlines the five essential building blocks needed to effectively proceed with any AI projects, providing participants with a structured approach to designing...

Session 5: Live Demo (Part 1)

Session 4: Micro-demo (Part 1)

The session provides a step-by-step demonstration of how to effectively use ChatGPT, with a focus on crafting structured prompts to achieve more accurate and relevant results. Furthermore, participants will be introduced to No Code Browser Lab tools, showcasing how ChatGPT can assist in analyzing...

Session 4: Micro-demo (Part 2)

Session 3: Custom Function GPTs and AI Driven Search (Part 2)

This session introduces participants to AI-driven search engines and introduces participants to the use of Notebook LM, a tool that enables more structured and contextual interactions with AI. Moreover, this covers how to leverage custom GPTs with tailored functions to address specific use cases...

Session 3: Custom Function GPTs and AI Driven Search (Part 1)

Session 2: Potential Applications of AI in Various Purposes

This session highlights the role of generative AI models and emphasizes the importance of prompt engineering in effectively utilizing the use of AI systems. Key elements of prompt engineering will be discussed to provide guidance to participants on how to craft effective prompts for optimal AI...

Session 1: AI Machine Learning and Deep Learning

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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DAP holds second leg of the 2025 Productivity Challenge Workshop Series

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

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DAP advances public-sector innovation with third batch of 2025 Productivity Challenge Workshop

The Development Academy of the Philippines (DAP), as the focal organization for the Asian Productivity Organization’s Center of Excellence on Public-Sector Productivity, successfully completed the third batch of the 2025 Productivity Challenge Workshop Series. Held on 29 April 2025 at the...

APO Secretary-General pays courtesy visit to DAP BoT Chairperson

On April 10, 2025, Asian Productivity Organization (APO) Secretary-General, Dr. Indra Pradana Singawinata, paid a courtesy visit to DAP Board of Trustees Chair and National Economic and Development Authority Secretary Arsenio M. Balisacan at the Development...

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What Is Public Sector Productivity and Why It Matters

Keep it

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Call for Participants: Designing Citizen-Centered Public Services

DAP, APO Host COE Forum to Strengthen Regional Productivity Platforms

Centered on the theme “Strengthening Platforms for Enhancing Productivity,” the three-day forum brought together COE leaders, policymakers, and international experts to exchange insights, share best practices, and showcase innovations in excellence management to advance productivity across the...

Public Sector Productivity Champions Complete Upskilling Phase of 2025 DPSPS Foundation Course

Held from March 24 to 28, the upskilling phase brought together public sector productivity champions from 11 national government agencies, attached agencies, state universities and colleges, and one local government

DAP holds second leg of the 2025 Productivity Challenge Workshop Series

The DAP COE-PSP conducted the second batch of the 2025 Productivity Challenge Workshop Series on April 2, 2025, at the DAP Building in Pasig City.

SMART Work Design in Action: Application in the Public Sector

The webinar will introduce public-sector employees to the SMART Work Model, developed by Australian Research Council Professor Sharon Parker. Discover how this powerful framework can enhance employee well-being, boost motivation, and drive productivity in government

Introduction to Smart Work Design

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Performance-Based Evaluations Improving Organizational Efficiency and Productivity

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COE-PSP Beefs Up Skills of NGA Staff on Public Sector Productivity

DAP holds webinar on SMART Work Design for public sector productivity

The Development Academy of the Philippines (DAP), as the Asian Productivity Organization (APO) Center of Excellence on Public Sector Productivity, held a two-day webinar titled “SMART Work Design: Enhancing Employee Well-being for Improved Public-Sector Productivity” on March 19-20, 2025. The...

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Six Trends That Will Shape The Public-Sector Workforce

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What Is Public Sector Productivity and Why It Matters

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What Is Public Sector Productivity and Why It Matters

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Six Trends That Will Shape The Public-Sector Workforce

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Six Trends That Will Shape The Public-Sector Workforce

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Six Trends That Will Shape The Public-Sector Workforce

DAP Kicks Off 2025 Productivity Challenge Workshop Series

The DAP COE-PSP successfully launched the first batch of the 2025 Productivity Challenge Workshop

PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Visual Factory: Enhancement of Efficiency through Visual Management

The Visual Factory concept comes from early Lean Manufacturing practices of the Toyota Production System

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2nd Productivity Insights Session Highlights Indonesia’s Digital Transformation in Civil Service

Good so

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Six Trends That Will Shape The Public-Sector Workforce

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Performance-Based Incentives as a Motivator for Excellence

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Performance-Based Incentives as a Motivator for Excellence

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Public Sector Profile of Sri Lanka

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P&Q Tool Highlight: Work Simplification

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Tools for Improving Public-Sector Productivity: The 7 Basic Problem-Solving Tools: Scatter Diagram

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PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

Failure Modes and Effects Analysis (FMEA) is a reliability tool originally developed for manufacturing to identify and minimize potential failures before they

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Re-thinking Elections through the lens of Productivity

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Russel Renz Garcia

Public Sector Profile of Nepal

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Six Trends That Will Shape The Public-Sector Workforce

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Call for Participants: Development of Public Sector Productivity Specialists – Foundation Course

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Development of Public Sector Productivity Specialists – Foundation Course Open Call for Batch 3

no further

Compendium of Innovation »

Smart Governance Through Digital Solutions: The City Government of Valenzuela’s Digital Service Apps

The City Government of Valenzuela has embraced digital transformation to address inefficiencies in public service delivery through three key innovations: DotBot, V-Alert, and VAL-U

Compendium of Innovation »

Securing Water, Sustaining Trust: The MWSS-CO Approach to Service Quality Standards

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Compendium of Innovation »

Simplifying Investor Services: PEZA’s Online Platform to Advance Ease of Doing Business

PEZA's one-stop-shop facility consolidates critical services such as business permits, environmental clearances, and import/export

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Thelma N. Alba

Great and helpful

Compendium of Innovation »

The Philippine Department of Trade and Industry’s Drive for GovTech: For Ease of Doing Business and Responsive Service Delivery.

The Department of Trade and Industry's (DTI) Drive for GovTech addresses systemic inefficiencies in Philippine government-business interactions, particularly the complex, multi-step processes for business registration and

Public Sector Profile of Hong Kong

DAP Empowers DepEd Region III Leaders to Strengthen Public Service Value Chain

Tarlac City, Philippines—The Development Academy of the Philippines (DAP), as the focal organization for the Asian Productivity Organization’s (APO) Center of Excellence on Public-Sector Productivity (COE-PSP), conducted a five-day workshop titled “Strengthening the Public Service Value...

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Overview of Productivity and Quality Tools

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Overview of Productivity and Quality Tools

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Overview of Productivity and Quality Tools

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Overview of Productivity and Quality Tools

Compendium of Innovation »

The Philippine Government’s Digital Transformation through DICT’s e-Government Initiatives

The Department of Information and Communications Technology (DICT) is driving the Philippines' transformation into a digitally empowered nation by introducing innovative e-Government

Public Sector Productivity Basic Toolkit

The Development Academy of the Philippines (DAP), as the designated focal organization of the Asian Productivity Organization (APO) Center of Excellence on Public-Sector Productivity (COE-PSP), curates a Productivity Toolkit to improve and innovate public service delivery. This toolkit offers...

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Marcelo T. Esteban

How can I join training in

Introduction to Nudge Theory and Its Applications in Shaping Human Behavior

The DAP, as the focal organization of the APO Center of Excellence in Public Sector Productivity, invites you to join the "Nudging to Create Change in the Public Sector" webinar

Nudging to Create Change in the Public Sector

The DAP, as the focal organization of the APO Center of Excellence in Public Sector Productivity, invites you to join the "Nudging to Create Change in the Public Sector" webinar

Compendium of Innovation »

Mapping the Future of Maritime Operations Together with NAMRIA OMSIS

OMSIS is an electronic platform aligned with international standards that provides organized, easily accessible chart

Public Sector Profile of Cambodia

DAP Highlights Cambodia’s Public Sector: Insights from the APO COE-PSP Factsheet The Development Academy of the Philippines (DAP), the focal organization for the APO Center of Excellence on Public-Sector Productivity, continues exploring governance dynamics across APO member economies. This...

Compendium of Innovation »

Data-Driven Governance: The Philippine Statistics Authority’s Digital Transformation

The Philippine Statistics Authority (PSA) has embarked on a digital transformation to enhance data accessibility, citizen services, and operational

Webinar »

Productivity in Action: Implementing Good Regulatory Practice in Malaysia

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Improving Productivity: Performance Enhancement Trough Digital Management System (DMS)

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Transforming Performance Management in the Micro, Small and Medium Size Enterprises Promotion Agency (MAMEPA): Adopting 5s

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Digital Transformation of Civil Servant Management in Indonesia

IKESS EPISODE 2 -

Community of Practice: The Case Study of Bank for Agriculture and Agriculture Cooperatives

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Reassessing government service delivery through citizen-centered design

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First Productivity Insight Session Showcases Productivity Initiatives of Thailand’s BAAC Through Knowledge Management

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Performance-Based Incentives as a Motivator for Excellence

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DAP highlights digital transformation for enhancing public sector productivity

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DAP highlights digital transformation for enhancing public sector productivity

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P&Q Tool Highlight: Employee Suggestion Scheme

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PSP CONFERENCE

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Key Gains from the Philippine Results-Based Performance Management System

Public Sector »

Public Sector Productivity of Vietnam

The Development Academy of the Philippines (DAP), as the focal organization for the APO Center of Excellence on Public-Sector Productivity, curates and analyzes datasets to provide insights into the governance landscape of its member economies. This edition highlights Vietnam's public sector....

Compendium of Innovation »

Philippine Department of Tourism Champions Challenge: Empowering LGUs in Collaborative Innovation and Infrastructure Development

Themes Innovation Leadership: It promotes creative approaches and solutions to improve tourism services and operations, influencing other sectors and stakeholders in the public and private sectors. Service Quality: The challenge encourages continuous improvement in tourism services to enhance...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: IDEA SHEET

About the Tool An idea sheet is an idea proposal consultation template used to organize ideas when designing a citizen-centered public service. It helps teams to document the results of ideation processes and transform them into actionable solutions. The key components include a problem statement,...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: AFFINITY DIAGRAM

About the Tool An affinity diagram organizes and categorizes large volumes of data, ideas, or insights by grouping them based on natural relationships. Typically, participants write down ideas on sticky notes and then work together to sort these notes into clusters that represent common themes or...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: DESIGN CHARRETTES

About the Tool A design charrette is a short, collaborative meeting during which team members quickly collaborate and sketch designs to explore and share diverse ideas. The goals and benefits of design charrettes include drawing inspiration from diverse ideas, providing a creative jump-start for...

Compendium of Innovation »

Fostering Innovation in Higher Education_ Batangas State University’s P++ Framework

Batangas State University's (BatStateU) P++ Framework illustrates the university's commitment to enhancing productivity through innovation and

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Luzon and Mindanao accept COE-PSP’s Productivity Challenge

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DAP highlights digital transformation for enhancing public sector productivity

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DAP highlights digital transformation for enhancing public sector productivity

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Are Public Sector Employees Productive or Not?

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Overview of Productivity and Quality Tools

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Tools For Improving Public-Sector Productivity The 7 Basic Problem-Solving Tools: PARETO DIAGRAM

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: SCAMPER

About the Tool SCAMPER is a creative thinking and problem-solving technique to enhance ideas, products, processes, or services. It looks at different aspects of a problem using the seven thinking approaches: Substitute: What elements can be replaced or substituted to improve the idea or...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: PROBLEM TREE DIAGRAM

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: CRAZY EIGHTS

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: OPPOSITE THINKING

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: OPPOSITE THINKING

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: OPPOSITE THINKING

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: OPPOSITE THINKING

About the Tool Opposite thinking is a tool that helps teams arrive at creative ideas by looking at a problem or situation from a new perspective. This tool is a great brainstorming technique for thinking outside the box. It can stimulate creativity, enhance problem-solving, and provide a fresh...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: CRAZY EIGHTS

About the Tool Crazy Eights is a core method in design sprints that serves as a fast sketching exercise, allowing participants to generate eight different ideas in just eight minutes. The primary purpose of Crazy Eights is to encourage participants to go beyond their initial, often less innovative,...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: EXPANDED CLIENT JOURNEY MAP

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: EXPANDED CLIENT JOURNEY MAP

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Third Productivity Insights Showcases 5S’ Transformative on LAO PDR’ MSMEPA

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Call for Participants: Designing Citizen-Centered Public Services

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What Is Public Sector Productivity and Why It Matters

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What Is Public Sector Productivity and Why It Matters

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: EXPANDED CLIENT JOURNEY MAP

About the Tool An expanded client journey map is a visual tool for understanding and improving customer experiences, particularly in public services serving diverse client groups. Organizations can identify key touchpoints, satisfaction levels, and preferences by visualizing the customer's journey....

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Public Sector Profile of Thailand

As the focal organization for the Asian Productivity Organization (APO) Center of Excellence on Public-Sector Productivity, the Development Academy of the Philippines (DAP) continues to provide in-depth insights into the public sector profiles of APO member economies. This latest edition focuses on...

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DAP, DILG Staff Deepen Understanding of Public Service Value Chain

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DAP, DILG Staff Deepen Understanding of Public Service Value Chain

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DAP, DILG Staff Deepen Understanding of Public Service Value Chain

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Call for Participants: Designing Citizen-Centered Public Services

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Advancing Stakeholder Synergy: UP Manila National Institutes of Health Program on Social Innovation and Entrepreneurship in Health (PSIEH)

The UP Manila National Institutes of Health (NIH) Program on Social Innovation and Entrepreneurship in Health (PSIEH) focuses on addressing systemic health challenges in the Philippines through creative, community-driven solutions.

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Public Sector Profile of Pakistan

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: CAUSE AND EFFECT DIAGRAM

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DAP Presents Proposed Framework to Measure Public-Sector Productivity to IAC-GG

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Public Sector Profile of Bangladesh

As the designated focal organization for the APO Center of Excellence on Public-Sector Productivity, the Development Academy of the Philippines (DAP) continues to provide in-depth insights into the public sector profiles of APO member economies. This latest edition shines a light on the public...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: CONTROL CHART

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Public Sector Profile of Fiji

The DAP, as the focal organization for the APO Center of Excellence on Public-Sector Productivity, curates and transforms datasets to bring insights into the government profile of its member economies. This edition focuses on examining Fiji's public sector. According to the World Bank, Fiji’s...

Maximizing Efficiency and Minimizing Risks through AI: Learning from International Organizations

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: PROBLEM TREE DIAGRAM

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: PROBLEM TREE DIAGRAM

About the Tool Purpose: Productivity Management The problem tree diagram is a planning tool that helps identify the root causes of a problem. It creates a tree-shaped diagram that provides a logical hierarchy of their relationships. By breaking broad categories into more specific details, it...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: CAUSE AND EFFECT DIAGRAM

About the Tool Purpose: Productivity Measurement The cause-and-effect diagram developed by Dr. Kaoru Ishikawa is a simple graphical method of showing the causes of any given problem. Sometimes referred to as an Ishikawa diagram or fishbone diagram, it resembles a fish's skeleton with a fish head....

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Innovative Regulation: Reforms Driven by the Malaysia Productivity Corporation (MPC)

Through the Malaysia Productivity Corporation (MPC) strategy, digitalization initiatives were introduced to resolve regulatory burdens, and expedite approval

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Public Sector Profile of Türkiye

The DAP, as the focal organization for the APO Center of Excellence on Public-Sector Productivity, curates and transforms datasets to provide insights into the public-sector profile of its member economies. This edition highlights Türkiye's public sector. Based on the 2024 Investment Climate...

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Government Quality Management Program: Bringing Quality Government Service Closer to the People

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Key Gains from the Philippine Results-Based Performance Management System

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: CONTROL CHART

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About the Tool Purpose: Productivity Measurement A control chart, or the Shewhart chart, can be used to understand and manage process changes. It uses line graphs to plot sample data at certain time intervals. A center line represents the average of the data points, including lower and upper limit...

DAP, APO host Landmark Conference on Open Innovation in the Public Sector

Quezon City, August 30, 2024 — The Development Academy of the Philippines (DAP) and the Asian Productivity Organization (APO) co-hosted the “Conference on Open Innovation in the Public Sector” from August 28 to 29, 2024, at the Crowne Plaza Manila Galleria, drawing nearly 300 delegates...

DAP’s ImagineGovPH Innovation Sprint sparks solutions to streamline public service delivery

Tagaytay City, Philippines — The Development Academy of the Philippines (DAP), serving as the country’s focal organization for the Asian Productivity Organization’s (APO) Center of Excellence on Public Sector Productivity (COE-PSP), successfully conducted the “ImagineGovPH: Citizen...

DAP presents study on measuring productivity of local revenue generation at LGEMC forum

DAP President and CEO, Dr. Majah-Leah Ravago (Right), and DAP Center For Governance Vice President Imelda C. Caluen (Left) present an award to Engr. Jose Arnold M. Tan, PhD (Center), Former Deputy Executive Director Of The Bureau Of Local Government Finance (BLGF), following his presentation at the...

DAP hosts DPSPSFC knowledge sharing session

Pasig City, 31 July 2024 —The Development Academy of the Philippines (DAP), as the focal organization of the Asian Productivity Organization’s (APO) Center of Excellence on Public-Sector Productivity (COE-PSP), hosted a knowledge and experience-sharing session for the seven participating...

DAP hosts final episode of Productivity Insights Series with focus on Malaysia’s role of good regulatory practice

The Development Academy of the Philippines (DAP), through its Center of Excellence on Public Sector Productivity (COE-PSP), hosted the fifth and final episode of the Productivity Insights series on July 18, 2024. Sarah Afiqah Binti Kamaruzaman, assistant manager of the Malaysia Productivity...

4th Productivity Insights Features NUML performance enhancements through DMS

The fourth virtual Productivity Insights session featured an in-depth presentation on the “Performance Enhancement Through Digital Management System (DMS)” by the National University of Modern Languages (NUML). Held on June 28, 2024, the session was led by NUML Pro Rector Dr. Muhammad Zubair...

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Third Productivity Insights Showcases 5S’ Transformative on LAO PDR’ MSMEPA

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Digital Transformation of Civil Service Management in Indonesia’s National Civil Service Agency

The Digital Transformation of Civil Service Management (DX CSM) in Indonesia tackles the dynamic nature of civil service operations amidst rapid technological advancements and societal

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Digital Management System for Productivity at Pakistan’s National University of Modern Languages

The Digital Management System (DMS) at Pakistan’s National University of Modern Languages (NUML) addresses the critical challenge of aligning individual and departmental goals with the university's strategic

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Transforming Lao’s MSME Promotion Agency through 5S Adoption and Performance Management

Transforming performance management in the Micro, Small, and Medium Enterprises Promotion Agency (MSMEPA) through 5S focuses on addressing the challenges faced by the MSME Promotion Fund, particularly in the Technical Assistance (TA)

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2nd Productivity Insights Session Highlights Indonesia’s Digital Transformation in Civil Service

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2nd Productivity Insights Session Highlights Indonesia’s Digital Transformation in Civil Service

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Cultivating Knowledge: BAAC Thailand’s Community of Practice for Agricultural Advancement

The Bank for Agriculture and Agricultural Cooperatives (BAAC) Thailand initiated the Community of Practice (CoPs) to foster knowledge-sharing and problem-solving among

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY The 7 Basic Problem-Solving Tools: HISTOGRAM

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY The 7 Basic Problem-Solving Tools: HISTOGRAM

About the Tool Purpose: Productivity Measurement A histogram is a type of graphical data representation where the frequency of various values within a dataset is shown using rectangular bars. Though it primarily concentrates on displaying the distribution and frequency of data points, it resembles...

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ORCAVS: Enhancing Region XII’s Civil Service Certification Process

Themes e-Government: ORCAVS leverages information and communication technologies to improve overall productivity. The system's real-time document transmission, online status monitoring, and reduced need for physical interactions are all hallmarks of effective e-government practices. Additionally,...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: FLOWCHART

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: FLOWCHART

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: FLOWCHART

About the Tool Purpose: Productivity Measurements A flowchart is a graphical representation of a process that outlines the necessary steps and decisions to achieve a specific outcome. Each step in the process is represented by a diagram shape, connected by lines and arrows that guide the viewer...

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Fortified OMGS: DPWH’s Mobile Solution for Faster, Accurate Road Inspections

The Fortified OMGS mobile application utilizes geotagging technology to streamline inspections, enabling real-time data collection, reporting, and monitoring.

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PhilHealth Virtual Front Desk: Bridging the Gap in Healthcare Access

The PVFD addresses the challenge of low membership registration rates, exacerbated by limited registration mechanisms during the

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Performance-Based Evaluations Improving Organizational Efficiency and Productivity

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Re-thinking Elections through the lens of Productivity

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First Productivity Insight Session Showcases Productivity Initiatives of Thailandâ€™s BAAC Through Knowledge Management

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Third Productivity Insights Showcases 5Sâ€™ Transformative on LAO PDRâ€™ MSMEPA

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Third Productivity Insights Showcases 5S’ Transformative on LAO PDR’ MSMEPA

The third virtual session of Productivity Insights, conducted by the Development Academy of the Philippines-Center of Excellence on Public Sector Productivity, showcased the transformative impact of the 5S workplace organization methodology on performance management within the Micro, Small, and...

2nd Productivity Insights Session Highlights Indonesia’s Digital Transformation in Civil Service

The second session of Productivity Insights, held virtually on June 6, 2024, focused on Indonesiaâ€™s digital transformation in civil servant management. Hosted by the Development Academy of the Philippines as the focal organization of the Asian Productivity Organizationâ€™s...

First Productivity Insight Session Showcases Productivity Initiatives of Thailand’s BAAC Through Knowledge Management

The first Productivity Insights session, held online on 30 May 2024, highlighted the productivity initiatives of Thailandâ€™s Bank for Agriculture and Agricultural Cooperatives (BAAC). More than 100 participants from various organizations, including government agencies, local government...

DAP, Mongolia Productivity Organization Forge Partnership To Boost Collaboration and Knowledge Exchange

The Development Academy of the Philippines (DAP) and the Mongolia Productivity Organization (MPO) have formalized a partnership to enhance collaboration and knowledge exchange. The signing ceremony took place on May 29, 2024, during the 66th Session of the Asian Productivity Organization...

DAP Host Webinar Series Highlighting The Importance of Nudging In the Public Sector

Pasig City, May 2024 â€“ The Development Academy of the Philippines (DAP), as the focal organization for the Asian Productivity Organizationâ€™s Center of Excellence on Public-Sector Productivity, hosted a groundbreaking webinar series, â€œNudging to Create Change in the Public...

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DAPâ€™S 2024 Fastbreak Workshop Series Ignites Innovation For Citizen-Centered Public Services

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DAP, APO Host Workshop On Needs Assessment Of APO Members In Public-Sector Productivity

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DAP, APO Host Workshop On Needs Assessment Of APO Members In Public-Sector Productivity

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DAP, APO Host Workshop On Needs Assessment Of APO Members In Public-Sector Productivity

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DAP, APO Host Workshop On Needs Assessment Of APO Members In Public-Sector Productivity

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Six Trends That Will Shape The Public-Sector Workforce

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PhilHealth Region V Integrity Drive: A Data Analytics Solution for Healthcare Fraud Detection and Prevention

Themes Regulatory Reform: The program aims to improve regulatory quality by detecting and preventing fraud, which can obstruct competition, innovation, and growth in healthcare institutions. Integrity management implemented with data analytics addresses regulatory shortcomings and ensures that...

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Public Sector Profile of India

The DAP, as the focal organization for the APO Center of Excellence on Public-Sector Productivity, curates and transforms datasets to bring insights into the public-sector profile of its member economies. This edition focuses on examining the public sector of India. Based on the International Labor...

Tools for Improving Public-Sector Productivity: The 7 Basic Problem-Solving Tools: Scatter Diagram

About the Tool Purpose: Productivity Measurement The scatter diagram, a cause analysis tool, is also known as a scatter plot, scatter graph, orcorrelation chart. It provides information about the relationship between two variables and howclosely they are related. One variable, typically the...

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Public Sector Profile of Indonesia

The DAP, serving as the focal organization for the APO's Center of Excellence on Public-Sector Productivity, recently hosted a Needs Assessment Workshop with its member economies. Focusing on the public sector of Indonesia, Nadiah Suhaima Ghina from the Ministry of State Secretariat and Rizki Sari...

Tools For Improving Public-Sector Productivity The 7 Basic Problem-Solving Tools: PARETO DIAGRAM

About the Tool Purpose: Productivity Measurement A Pareto Diagram is a graphic tool that shows the primary factors contributing to problems. Originating from the Pareto Principle, or the 80/20 rule, established by economist and engineer Vilfredo Pareto, it suggests that 80% of the results are...

DAP, APO Host Workshop On Needs Assessment Of APO Members In Public-Sector Productivity

Quezon City, Philippines â€“ The Development Academy of the Philippines, serving as the focal organization for the Asian Productivity Organization, hosted the Workshop on Needs Assessment of APO Members in Public-Sector Productivity (PSP) on May 13 to 17, 2024, at Novotel Manila. The...

DAP Runs the last leg of 2024 FASTBREAK Workshop Series

Pasig City, Philippines â€“ The Development Academy of the Philippines (DAP), as the focal organization of the Asian Productivity Organization Center of Excellence on Public-Sector Productivity (COE-PSP), conducted the final batch of the 2024 Fastbreak Workshop Series: Designing...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: CHECK SHEET

About the Tool Purpose: Productivity Measurement It records data in a systematically organized manner by tracking the frequency of specific events, defects, or other information. Check sheets are used to see how a process works and to count mistakes by type, location, and cause. Examples of check...

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Maximizing Efficiency and Minimizing Risks through AI: Learning from International Organizations

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Public Sector Profile of Taiwan

The DAP, as the focal organization for the Asian Productivity Organization's Center of Excellence on Public-Sector Productivity, curates and transforms datasets to bring insights into the public-sector profile of APO member economies. This edition focuses on examining the public sector of Taiwan....

DAP’s 2024 Fastbreak Workshop Series Ignites Innovation For Citizen-Centered Public Services

In a bid to revolutionize public service delivery, the Development Academy of the Philippines (DAP), as the focal organization of the the Asian Productivity Organization (APO) Center of Excellence on Public-Sector Productivity (COE-PSP), recently hosted the fifth batch of its 2024 Fastbreak...

DAP Runs Fourth 2024 Fastbreak Workshop Series

Pasig City, Philippines, April 19, 2024 â€“ The Development Academy of the Philippines (DAP), recognized as the Center of Excellence on Public-Sector Productivity (COE-PSP), ran the fourth batch of the 2024 Fastbreak Workshop Series: â€œDesigning Citizen-Centered Public...

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2023 CPSP Highlights Innovative Approaches to Digital Public Service Delivery

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2023 Compendium of Innovation and Productivity Initiatives in the Public Sector

The 2023 Compendium of Innovation and Productivity Initiatives in the Public Sector results from extensive outreach, data gathering, and analysis to identify leading best practices in public-sector productivity across the Philippines. The report describes 20 improvement initiatives that were...

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Public Sector Profile of South Korea

Discover the intricacies of South Korea's public sector in our latest factsheet. Learn key insights and trends curated from reliable sources, offering valuable perspectives among APO member economies. Also one of the organization's founding members in 1961, South Korea surpassed the OECD average in...

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Public Sector Profile of Japan

As we continue to curate and transform datasets from reputable sources to bring insights into the public-sector profile of APO member economies, our focus now turns to examining the public sector of Japan. ðŸŒðŸ‡¯ðŸ‡µðŸ—¾One of the eight founding members of the organization in...

Performance Appraisal & Management

Organizations of all sizes face the challenge of accurately and fairly evaluating performance in the workplace. Performance Appraisal and Management distills the best available research for and translate those findings into practical, concrete strategies. This text explores common obstacles and why...

DAP Concludes DPSPS-FC Upskilling Phase

The Development Academy of the Philippines (DAP), as the Center of Excellence on Public-Sector Productivity (COE-PSP), has concluded the upskilling phase of the Development of Public-Sector Productivity Specialist - Foundation Course (DPSPS-FC) last 18-22 March 2024 in Quezon City. Thirty-five...

7 NGAs, SUCs Join Batch 3 of 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services

Twenty-four participants from seven national government agencies (NGAs) and state universities and Colleges (SUCs) joined the batch 3 of the 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services held on 19-21 March 2024 at DAP, Pasig City. Participating agencies include the...

The Trust Revolution: How the Digitization of Trust Will Revolutionize Business and Government

While conventional wisdom dictates that people's trust â€“ in the government, in corporations, in each other - is at a historic low, the rise of the Internet is offering new ways to rehabilitate and strengthen trust. Uber is probably the best example of a new company that, on the surface,...

User Experience Design: A Practical Playbook to Fuel Business Growth

In User Experience Design: A Practical Playbook to Fuel Business Growth, UXReactor co-Founder Satyam Kantamneni distills 25 years of industry experience into a pragmatic approach to help organizations advance in the highly competitive and rapidly changing digital world. You will know: 1. Why...

The Innovator’s Guide to Growth: Putting Disruptive Innovation to Work

In The Innovator's Guide to Growth, Scott Anthony, Mark Johnson, Joseph Sinfield, and Elizabeth Altman take the subject to the next level: implementation. The authors explain how to create this crucial capability for unlocking disruption's transformational power. With a foreword by Christensen,...

The Field Guide to Human-Centered Design, 1st Edition

The Field Guide to Human-Centered Design reveals Ideo's process with the key mindsets that underpin how and why we think about design for the social sector, 57 clear-to-use design methods for new and experienced practitioners, and from-the-field case studies of human-centered design in action. The...

The Design Thinking Playbook

This book provides a better understanding of the individual phases of the design thinking cycle. With its thematic block of 'Transform," it discusses the best ways to shape framework conditions and how strategic foresight helps create better visions. The last part of the book focuses on the design...

The Automation Advantage

In The Automation Advantage, global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and...

Social Media Strategy: Marketing, Advertising, and Public Relations in the Consumer Revolution, 3rd Edition

Social Media Strategy: Marketing, Advertising and Public Relations in the Consumer Revolution, Third Edition is a blueprint for the practice of marketing communications, advertising and public relations in a digital world where the consumer holds the power. This new edition presents up-to-date...

Productivity Promotion Organizations: Evolution and Experience

This publication attempts to look into the evolution of the productivity movement and national productivity organizations; the changes in their roles, activities, organizational structures, future prospects and the main reasons behind them. It is based on contributions from the main authors and the...

Open Futures: Operating System for Future Centers

The book is based on a unique two-year exploration tour of fourteen innovation experts about the art and practice of Future Centers and other future-oriented collaborative working environments. They visited, experienced, prototyped, and analyzed over thirty Future Centers: in the Netherlands,...

Measuring the Performance of Public Services

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and...

Mapping Innovation: A Playbook for Navigating a Disruptive Age

A strategic guide for focusing your organization's innovation efforts where it counts. It helps you ask the right questions, map the innovation space, and define which approach is best fit to solve the specific challenges and opportunities you face. In essence, this book enables you to choose the...

Management Control Systems: Performance Measurement, Evaluation and Incentives, 3rd Edition

With its unique range of case studies, real life examples and comprehensive coverage of the latest management control-related tools and techniques, Management Control Systems is the ideal guide to this complex and multidimensional subject for upper level undergraduates, postgraduates, and...

Lean for the Public Sector: The Pursuit of Perfection in Government Services

Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven...

Laws of UX: Using Psychology to Design Better Products & Services, 1st Edition

This practical guide explains how you can apply key principles in psychology to build products and experiences that are more intuitive and human-centered. Yablonski deconstructs familiar apps and experiences to provide clear examples of how UX designers can build experiences that adapt to how users...

Korea’s 100 Digital Government Services

A handbook of Korea's 100 digital government services that provide its citizens with fast services which they can dop from home using internet applications. In the same way, these services also facilitate participation of its citizens through information disclosure and opinion gathering, through...

Knowledge Management in Public Health

Knowledge Management in Public Health provides a general introduction to KM and social networking in the public health arena. The book begins with coverage of basic principles, components, and methodologies as well as trends and key issues in public health. It includes ten case studies illustrating...

Creative Construction: The DNA of Sustained Evolution

Pisano has observed that innovation is not just a feature of new companies. Rather, companies of all kinds can be game-changing innovators. Develop strategies, construct systems, and create the cultures necessary for long-term success are the three essential responsibilities that Pisano outlines in...

Build4Skills: Integrating Traineeships Into ADB-Supported Infrastructure Projects A Handbook for Project Processing Teams and Project implementation Units

This handbook outlines how the Build4Skills program integrates traineeships into infrastructure construction projects in Asia and the Pacific, backed by the Asian Development Bank (ADB). The aim is to offer affordable training that boosts employability and widens project scope. It serves as a...

Asia’s Journey to Prosperity: Policy, Market, and Technology Over 50 Years

This book explores important policy lessons that can be learned from the experiences of the area while providing an outline of Asia's growth and transformation over the past 50 years. The book specifically focuses on how trade and investment, infrastructure, macroeconomic stability, gender...

DAP COE-PSP Launches Batch 2 of the 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services

The Development Academy of the Philippines (DAP), as the Center of Excellence on Public-Sector Productivity (COE-PSP), hosted the second iteration of the 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services from 12 to 14 March 2024 at DAP, Pasig City. Twenty-two participants...

DAP Presents Proposed Framework to Measure Public-Sector Productivity to IAC-GG

The Development Academy of the Philippines (DAP), as the Center for Excellence for Public-Sector Productivity (COE-PSP), presented the proposed framework and methodology for measuring public-sector productivity to the Inter-Agency Committee on Good Governance (IAC-GG) 1st Quarter Meeting and...

International Public Policy and Management

The book tracks the movement, incorporation, and diffusion of policies and programs at social, national, and international levels. It explores patterns and advances in the global integration of policies that result from shared knowledge, regulations, and norms. It helps administrators create...

Innovation in the Public and Non Profit Sectors: A Public Solutions Handbook

Through a diverse collection of international case studies, this book broadens the discussion of innovation in public and nonprofit organizations, demonstrating the hurdles organizations face and examining the technological advances and managerial ingenuity innovators use to achieve their goals,...

Human Work Productivity: A Global Perspective

Human Work Productivity: A Global Perspective covers how human productivity affects the industrial economy and competitiveness across the industrial and manufacturing sectors. Many approaches that have worked historically must now be reexamined and new approaches must be developed. Integrating...

Digitalization and Public Sector Transformations

This book offers an analysis of the digitization of government, which is becoming a crucial area of policymaking in developed capitalist nations. In order to combine a national policy research with local institutional analysis, it delves into a case study of digitization initiatives in Denmark....

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Public Sector Profile of Malaysia

As we continue to curate and transform datasets from reputable sources to bring insights into the public-sector profile of APO member economies, our focus now turns to examining the public sector of Malaysia. Admitted to the organization in 1983, Malaysia aims to meet the growing public...

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Public Sector Profile of Singapore

The DAP, as the APOâ€™s COE-PSP, curates and transforms datasets from various sources to bring dynamic insights into the public-sector profile of APO member economies. In this edition, we look into the profile of Singaporeâ€™s public sector. Admitted to the organization in 1969, Singapore...

2023 Conference On Public-Sector Productivity

Overview The Conference on Public-Sector Productivity (CPSP) - Reimagining Public Service Delivery in the Digital Age was organized by the Development Academy of the Philippinesâ€™ Center of Excellence on Public-Sector Productivity. This conference aims to present the current state and future...

DAP COE-PSP Kicks off 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services

The Development Academy of the Philippines (DAP), as the Center of Excellence on Public-Sector Productivity (COE-PSP), officially kicked off the 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services on 27-29 February 2024 at Ortigas Center, Pasig City. A total A total of 42...

Philippines, Mongolia forge bilateral cooperation on public sector excellence: DAP hosts historic meeting

Pasig, Philippines, February 29 - The Development Academy of the Philippines (DAP) marked a significant milestone in international collaboration as it welcomed a distinguished delegation from Mongolia on February 19, 2024. This historic meeting between the DAP, recognized by the Asian Productivity...

Why is citizen innovation necessary in driving public-sector productivity?

Citizen innovation in the public sector is crucial for enhancing productivity and efficiency while promoting trust and transparency in the public

DAP Recognizes Exemplary Alumni; PMDP LeadCon 2024 Advocates Human-Centric Digitalization

The two-day event was bannered by fellowship and knowledge-building activities focused on digitalization and human-centric approaches, driving a unified vision for public service

Dr. Majah-Leah V. Ravago assumes the presidency at the Development Academy of the Philippines

The Development Academy of the Philippines proudly inaugurates Dr. Majah-Leah V. Ravago as its tenth president and chief executive

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Cagayan de Oro’s Mapping Online Application: Enhancing Efficiency and Transparency in Revenue Management

The Cagayan de Oro Mapping Online Application (MOA) is a tool developed by the City Treasurer's Office to improve tax mapping and revenue generation in the

DPSPS-FC, DCCPS participants showcase productivity plans’ outputs, progress

To culminate this yearâ€™s Development of Public-Sector Productivity Specialists Foundation Course (DPSPS-FC) and the Designing Citizen-Centered Public Services (DCCPS) program, 111 on-site and online participants gathered for the Knowledge and Experience Sharing Session on 11 December

2023 CPSP Highlights Innovative Approaches to Digital Public Service Delivery

Atty. Nathan Marasigan shares his expertise on blockchain technology and how it can revolutionize services in the Philippines. Annually organized by the Development Academy of the Philippinesâ€™ Center of Excellence on Public Sector Productivity since 2017, the Conference on Public Sector...

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Sowing Gender Equality: PhilRice GAD Mainstreaming Towards Inclusive Agriculture and Productivity

As mandated by Republic Act 9710, the Department of Agriculture - Philippine Rice Research Instituteâ€™s Gender and Development Mainstreaming program fosters productivity by utilizing the untapped talent of women by involving them in different roles in farming activities and rice

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Feeding Innovation: FPIC-Davao’s Role in Redefining the Food Processing Landscape in Davao Region

The Food Processing Innovation Center (FPIC) â€“ Davao is the first Regional Food Innovation Center (RFIC) established in the Philippines through the High Impact Technology Solutions (HITS) program of the Department of Science and Technology

APO DPSPS Concludes with 22 Participantsâ€™ Enhanced Knowledge and Skills in Public-Sector Productivity

The two-week APO Development of Public-Sector Productivity Specialists course, hosted by DAP through the COE-PSP, concluded last 17 November 2023 in Pasay

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Saving Both Lives and Resources through the Rapid Earthquake Damage Assessment System

The REDAS software tool is an answer to the need of the government to determine the resources needed to be deployed, avoiding duplication of efforts and helping ensure that lives are saved in any disaster-prone or disaster-hit

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Rising Above Challenges: How iRISE UP is Transforming Quezon City’s Disaster Management and Resilience

iRISE UP (Intelligent, Resilient, and Integrated Systems for the Urban Population) is an intelligent and integrated early warning system to address various hazards proactively, such as flooding and extreme weather

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Connecting Healthcare: BGHMC’s Online Referral System â€“ Efficient, Quality Care for All

The Bataan General Hospital and Medical Center Online Referral System stands as an example of healthcare innovation and

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Enhancing Patient Experience: Laguna Medical Center’s Innovative Queuing Management System

The Laguna Medical Center Queuing Management System (QMS) is a technology-driven solution designed to optimize patient services

DAP, DILG Staff Deepen Understanding of Public Service Value Chain

The workshop aimed to enhance public sector efficiency and contribute to national value by refining the public service value

Green Transformation: Working Together Toward a Green New Deal for All

Green Transformation would require a new â€œcontractâ€ among stakeholders that is green, sustainable, and

Six Trends That Will Shape The Public-Sector Workforce

Digital transformation, diversity and inclusion, remote work, resilience and dynamism, adaptive leadership, and lifelong learning are major trends that will shape the future public-sector

Reimagining Human Capital Development in the Public Sector for an Engaged and Strengthened Workforce

Session 2 of the Webinar Series on Human Capital Development as a Driver in Improving Public Sector Productivity will provide insight for the viewers on how human capital prioritization can help institutions develop their strategies for

Envisioning the Future Civil Servants Shaping Public Sector Productivity

The first session of the Webinar Series on Human Capital Development as a Driver in Improving Public Sector Productivity will provide viewers with an understanding of the future public sector workforce and its

SAFE AND SOUND: What a Secure Digital Future for Filipinos Must Begin With

On 21 September 2023, the Development Academy of the Philippines (DAP), through its Center for Governanceâ€“Policy Research Office (CFG-PRO), held the fifth and final installment of the 2023 Thursday Talks Lecture Series under the Capability Building on Innovative Leadership for Legislative...

Luzon and Mindanao accept COE-PSP’s Productivity Challenge

To boost innovation and productivity in the public sector, the Development Academy of the Philippines (DAP), through the Center of Excellence on Public-Sector Productivity (COE-PSP), conducted a series of Productivity Challenge workshops in Luzon and Mindanao this

Maximizing Efficiency and Minimizing Risks through AI: Learning from International Organizations

Artificial Intelligence (AI) has an array of potential as an effective tool that can assist the development work. Through the lens of the public sector, AI can help enhance efficiency and productivity while improving decision- and

DAP COE-PSP Starts Conversation Circles on Public Sector Productivity

The DAP, through the COE-PSP, led the Conversation Circles on public sector productivity last 13 September 2023 at the DAP Building in Pasig

Productivity Challenge Workshop: Discovering and Designing Productivity Solutions at DMMMSU

A total of 124 participants joined the Productivity Challenge Workshop: Discovering and Designing Productivity Solutions held at Don Mariano Marcos Memorial University (DMMMSU), Bacnotan, La Union, from 11-15 September

The Performance Pipeline: Getting the Right Performance at Every Level of Leadership

â€œWhat I see most often is leaders spending much of their time solving todayâ€™s problems personally and not spending enough time anticipating and planning for the future or on developing their people.â€ - From the Preface. From Stephen Drotter, coauthor of the bestselling book The...

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Innovating Healthcare: iHOMIS Transforms the Laguna Medical Center

The Integrated Hospital Operations and Management Information System (iHOMIS) is a computer-based system developed by the Philippine Department of Health to streamline patient management, enhance service delivery and reduce processing

44 participate in Batch 2 of DCCPS Upskilling Phase

A total of 44 participants joined this yearâ€™s second batch of the Designing Citizen-Centered Public Services (DCCPS) Upskilling

Development of Public Sector Productivity Specialists – Foundation Course Open Call for Batch 3

The DAP, through its COE-PSP PMO, is inviting representatives from NGAs to participate in the

Designing Citizen-Centered Public Service Open Call for Batch 2

The DAP is inviting representatives from government agencies to participate in the DCCPS Capability Development

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Paws of Resilience: Delivering Hope and Compassion at the Marinduque Veterinary Field Hospital

The Marinduque Veterinary Field Hospital (MVFH) is a provincial government initiative to address the challenge of providing timely and relevant veterinary

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Streamlining Governance: Baguio City’s Integrated eBPIMS

The Electronic Budgeting, Procurement, Inventory, and Monitoring System (EBPIMS) streamlines various processes, such as planning, budgeting, procurement, and inventory management.

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MyCareersFuture: Revolutionizing Job Search in Singapore

MyCareersFuture is a job search portal developed by Workforce Singapore, in partnership with the Government Technology Agency, which provides Singapore citizens and permanent residents with a fast and smart job search

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SupplyAlly: Empowering Efficient and Secure Logistics Distribution in Singapore

Singapore SupplyAlly, a mobile app developed by GovTechâ€™s Government Digital Services team, has helped promote efficiency in managing distribution of items on a large

8 Visayan LGUs complete DPSPS-FC Upskilling Phase

The Development Academy of the Philippines (DAP), through the Center of Excellence on Public-Sector Productivity (COE-PSP), welcomed 27 participants from 8 local government units (LGUs) from the Visayas region to the Development of Public Sector Productivity Specialists â€“ Foundation Course...

Visayan LGUs Pitch Productivity Improvement Plans

Participants representing Local Government Units (LGUs) from the Visayas region came together for the Development of Public Sector Productivity Specialists-Foundation Course (DPSPS-FC) pitching session held online last 9 June

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Online Public Assistance and Complaints Desk: Connecting Citizens and the City Government of Baguio

The Baguio Online Public Assistance and Complaints Desk (OPACD) is a user-friendly web platform enabling citizens to submit inquiries, complaints, and

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Boosting Efficiency and Convenience through Cagayan de Oroâ€™s PWD ID Online Application

The Cagayan de Oro City Government has introduced an online PWD identification (ID) card application platform that allows them and their constituents to save time, effort, and other

COE-PSP kicks off Productivity Challenge Workshop series

More than 100 participants from various government offices attended the first two runs of the Productivity Challenge Workshop organized by the Development Academy of the Philippinesâ€™ (DAP), through the Center of Excellence on Public-Sector Productivity (COE-PSP), on 31 May and 1 June 2023.

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Transforming Socialized Housing: CHUDDIS Revolutionizes Service Delivery in Cagayan de Oro City

CHUDDIS is a comprehensive system designed to assess the qualification of socialized housing applicants and beneficiaries, while also tracking the health vulnerability of household heads, spouses, and dependents.

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Mandaue Cityâ€™s eBPLS: Empowering Business Growth – A Digital Government Transformation Success Story

The electronic business permit and licensing service (eBPLS) is an application developed by the Department of Information and Communications Technology (DICT). It is a free system given to local government units (LGUs) to assist in business permit

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Puerto Princesa City Jail’s Tech4Ed e-Services: Transforming Persons Deprived of Liberty from Rehabilitation to Reintegration

The Tech4Ed program empowers inmates with education and training opportunities that positively impact their lives and increase their chances of

4th GQMP Symposium: Service Quality Standards Lead to Better Public Service

The Development Academy of the Philippinesâ€™ (DAP) Productivity and Development Center, through the Government Quality Management Program (GQMP), virtually held the 4th GQMP Symposium: Service Quality Standards â€“ Towards Quality Service for All Citizens on 11 May 2023.

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Enabling Children with Disabilities: The Success of Project TEACH

Project TEACH is an innovative program in Mandaluyong City that provides therapy, education, and assimilation for children with

DCCPS 2023 Batch 1 Participants Complete Upskilling Stage

Participants from 11 national agencies completed the Upskilling stage of the Designing Citizen-Centered Public Services (DCCPS) training offered by the Development Academy of the Philippines (DAP) through the Center of Excellence on Public-Sector Productivity (COE-PSP).

Integrating Artificial Intelligence in Government Operations and Service Delivery

This session aims to allow the viewers to understand the role of AI in enhancing the delivery of government services, improving the allocation and management of resources, and making government operations more

Understanding Artificial Intelligence and its Relevance on Public Sector Productivity

This session aims to allow the participants to understand artificial intelligence and how it can help improve productivity in the public

COE-PSP Beefs Up Skills of NGA Staff on Public Sector Productivity

The Development Academy of the Philippines (DAP) as the Center of Excellence on Public Sector Productivity (COE-PSP) organized the lecture and workshop series for the first batch of the Development of Public Sector Productivity Specialists Foundation Course (DPSPS-FC) for 2023, with attendees from...

How should policymakers respond to the latest developments in AI?

As part of the 2023 International Conference on Artificial Intelligence in Work, Innovation, Productivity and Skills, the Organisation for Economic Co-operation and Development (OECD) held a session to discuss how policymakers should respond to the latest developments in Artificial Intelligence...

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Mapping Progress: Cagayan de Oro’s GIS and IT Solutions for the Assessment Department

The Property Assessment Information System Integrated Real Property Tax System data and GIS maps, making property verifications and ownership verification faster and more

DAP launches Productivity Challenge to promote and raise productivity in the public sector

The DAP, through its Center of Excellence on Public-Sector Productivity on 28 February 2023 officially launched the Productivity

Call for Participants: Designing Citizen-Centered Public Services

The DAP is inviting representatives of any government agency to participate in the Designing Citizen-Centered Public Service Program. The DCCPS is one of the Academyâ€™s strategies to contribute to the effort to raise the productivity performance of

Productivity Webinar: Elevating Public Sector Productivity: From Awareness to Action

This webinar aims to enhance awareness and stimulate discussion on the importance of public sector productivity and its current situation. Through this event, we will also be launching the Productivity Challenge, an annual crowdsourcing of ideas and action-oriented mechanisms that can help enhance...

Call for Participants: Development of Public Sector Productivity Specialists – Foundation Course

The DPSPS-FC is one of the Academyâ€™s strategies to help raise the productivity performance of agencies, as stipulated in the Philippine Development Plan

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Baliwagâ€™s Treasury Information and Management System: Saving Time, Serving More

TIMS is a web-based, centralized platform that helps in reducing the risks that come with manual data

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Burgos Ilocos Norteâ€™s 21st Century Learning Environment Model (CLEM) Classrooms

Burgos, a fifth class municipality in Ilocos Norte, pioneered the establishment of 21st Century Learning Environment Model Classrooms for young learners.

DAP, APO Conduct Virtual Multi-country Training on Development of Public Sector Productivity Specialists

Forty five participants from APO member economies attended the five-day training on the Development of Public Sector Productivity Specialists, which tackled concepts and tools that can help improve public service

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Community-Based Sustainable Tourism in Palaui Island Protected Landscape and Seascape

CEZA initiated a Community-Based Sustainable Tourism Program in Palaui Island through a range of activities around organizational development, community management, and resource

Seminar-Conference on Public Sector Productivity Re-run (Day 3)

As the Center of Excellence on Public Sector Productivity, the Development Academy of the Philippines (DAP), is hosting a re-run of the Seminar-Conference on Public Sector Productivity: Creating an Agile and Productive Public Sector in the New Era of

Seminar-Conference on Public Sector Productivity Re-run (Day 2)

Seminar-Conference on Public Sector Productivity Re-run (Day 1)

Creating a Better Working Environment

This session aims to provide insights on how communication and safe spaces can help create a working environment that is innovative and productive, particularly in big institutions like the

Aligning Individual Purpose to Organizational Vision and Mission

This session aims to provide methods and perspectives on how the organization can allow an employee realign their own purpose with the vision and mission to ensure better results and productivity in the

Digital Transformation Initiatives in the Public Sector

The session will highlight two cases of organizations that successfully implemented digital initiatives to improve

Strengthening Government Digital Services

This session aims to discuss different recommendations and strategies that the Philippine government can use to continuously develop the use of digital services to increase productivity, transparency, and

Understanding Digital Transformation

This session aims to present the importance, process, challenges, and factors that can contribute to the organization's successful digital transformation and how this can improve organizational

DAP, APO conference highlights role of agility and innovation in boosting public sector productivity

The seminar-conference tackled innovations and technological advances that could help the public sector deliver more and better services while integrating lessons learned from the

Improving Public Sector Productivity through Enhanced Capacity in Regulatory Processes

The DAPâ€™s Modernizing Government Regulations (MGR) Program is a regulatory reform initiative that aims to make broad-based improvements in national productivity and competitiveness by examining regulations and identifying possible regulatory governance

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Tuguegarao City Command Center

This is a monitoring center with a centralized communication system equipped with state-of-the-art ICT solutions and facilities that can respond to incidents and emergencies

DAP highlights digital transformation for enhancing public sector productivity

The COE PSP held a webinar on Digital Transformation for Enhancing Public Sector Productivity aimed to strengthen government digital services.

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San Fernando, La Union Barangay Reading Centers

The establishment of barangay reading centers nationwide supports the promotion of Filipinosâ€™ moral, intellectual and cultural development, which is vital in nation-building and national

Addressing Geohazard Challenges and Building Systems for Data Management and Utilization

This series aims to showcase local initiatives and interventions of selected LGUs that enhance service delivery and productivity. The webinar also provides insights on various challenges from conceptualization to implementation in the local

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Tagumpay Prudent Response Stratagem: Health Education, Employment And Livelihood (HEAL) Boost

The practice labeled as HEAL Boost or Health Education, Employment And Livelihood Boost, is the LGU of Tagumâ€™s packaged program that integrates recovery

NMIS Client Support Portal

Proponent Agency National Meat Inspection Service Date 26-30 July 2021 Theme Client Experience General Description The NMIS Portal aims to institutionalize the process of managing client queries. This portal will help the stakeholders not only to comply with meat safety regulations; it will also...

Vigan Project Management Program

Proponent Agency City Government of Vigan Date 20-24 September 2021 Theme Productivity General Description This project management program is a tool that will ensure that the different projects of the LGU will be completed. Aside from checklists, project execution tools, and monitoring...

Carmen Blended Customer Service Training Program

Proponent Agency Municipal Government of Carmen, Davao del Norte Date 23-27 August 2021 Theme Employee Development General Description This revitalized training program focuses on the LGU's frontline services. Aside from a more tedious training needs analysis, this holistic blended learning program...

FPA Information Portal

Proponent Agency Fertilizer and Pesticide Authority Date 20-24 September 2021 Theme Client Experience General Description The FPA Portal is an information management system that aims to increase productivity by providing an avenue for accessing, receiving, managing, and delivering information. This...

W.com- Wow BiPSU Communication Operating and Management System

Proponent Agency Biliran Province State University Date 7-11 June 2021 Theme Client Experience General Description W.com is a knowledge management portal to access research materials, tools, references and get assistance. A significant hurdle in the Universityâ€™s evaluation system is the...

ASC Project ARISE

Proponent Agency Apayao State College Date 7-11 June 2021 Theme Employee Development General Description Operation ARISE is a drive to revitalize Apayao State Collegeâ€™s Employee Rewards and Recognition Program via a fortified PRAISE system. Currently, the said program has yet to reap its...

Cyber Patrol â€“ Cyber Victim Assistance and Coordination Platform

Proponent Agency Cybercrime Investigation and Coordinating Center (CICC) Date 26-30 July 2021 Theme Client Experience General Description Dial CICC (3933) is a call center that not only assists victims of cybercrime. It is also a platform for educating the public about cybercrime, the cybercrime...

DAP capacitates 10 government agencies on citizen-centered service design

The Development Academy of the Philippines (DAP) trained 43 participants during the Designing Citizen-Centered Public Services workshops held from 25 to 29 July 2022.

SPH Chatty

Proponent Agency Sorsogon Provincial Hospital Date 28 September-2 October 2020 Theme Employee Development General Description â€œSPH Chatty,â€ the SPH employee assistance chatbot, aims to ensure that the requirements of the daily time records of the employees are accomplished completely...

PVAO Online Veteran Assistance (Chatbot)

Proponent Agency Philippine Veterans Affairs Office Date 24-28 August 2020 Theme Client Experience General Description â€œBayani,â€ the PVAO assistance chatbot, aims to ease the client experience in accessing their benefits. It is the aim of this project to make the benefits available and...

MWSS Project e-Route

Proponent Agency Metropolitan Waterworks and Sewerage System Date 24-28 August 2020 Theme Streamlining of Processes General Description Project e-Route aims to enhance its existing data management system that will incorporate a document tracking feature that will streamline the routing process....

MPASS – Mawad Payment Solutions

Proponent Agency Mangaldan Water District Date 23-27 November 2020 Theme Client Experience General Description MPASS is adopting online, offline, and electronic payment facilities to ease the residents of the pains of paying their water consumption bills. This improves the current bill payments...

KWF Level-App

Proponent Agency Komisyon sa Wikang Filipino Date 23-27 November 2020 Theme Human Resource Management and Development General Description Level App is a gamified learning and development tool for KWF. This role-playing game will aid the employees in their career development in the organization....

DOST-CAR Innospace

Proponent Agency Department of Science and Technology â€“ Cordillera Administrative Region Date 26-30 October 2020 Theme Learning and Development General Description A rehabilitated space where learning, development, and experimentation are encouraged, the environment will be equipped with...

FDA Communication Plan for Social Media Platforms (CDRRHR)

Proponent Agency Food and Drug Administration Date 23-27 November 2020 Theme Client Experience General Description This is an information campaign that aims to make the stakeholders aware of the identity of the Food and Drug Administration Center for Device Regulation, Radiation Health, and...

LBRDC CMD Matanglawin â€“ Inventory Management System

Proponent Agency Land Bank of the Philippines Resources and Development Corporation Date 26-30 October 2020 Theme e-Government Project Background LBP Resources and Development Corporation (LBRDC) is a wholly-owned and controlled subsidiary of Land Bank of the Philippines presently engaged in...

CLMMRH Patient Data Access

Proponent Agency Corazon Locsin Montelibano Memorial Regional Hospital (CLMMRH) Date 28 September â€“ 02 October 2020 Theme Client Experience General Description CLMMRHâ€™s Patient Data Access Site is a program that aims to provide an efficient and convenient way for hospital personnel...

PPA Case Management Information System (CMIS) Support Portal

Proponent Agency Parole and Probation Authority Date 24-28 August 2020 Theme E-governance Project Background With the recent ISO certification of the PPA, it has launched new initiatives to enhance its service delivery to the public. To date, PPA is set to utilize information technology systems...

DAR Blended Learning for Trainers

Proponent Agency Department of Agrarian Reform - Tarlac Date 26-30 October 2020 Theme Service Quality Project Background Given the demands of the COVID-19 Pandemic, a radical shift in the Department of Agrarian Reform operations in Tarlac was realized. Specifically, on the migration to online and...

Bangsamoro Proceedings Portal (BPP)

Proponent Agency Bangsamoro Transition Authority Date 28 September - 2 October 2020 Theme E-government Project Background The Bangsamoro Transition Authority (BTA) was established in 2019 to serve as the interim regional government of the Bangsamoro Autonomous Region. As a newly-established...

DAP webinar series spotlights workforce futureproofing strategies

The Development Academy of the Philippines (DAP) held a webinar series on Public Workforce Future-Proofing: Elevating Productivity in the New Normal on 28-29 June 2022. The series discussed the changing landscape of the public sectorâ€™s work environment and the strategies that can be applied...

Steps in Strategic Foresight using Scenario Development

The Development Academy of the Philippines (DAP), as the focal institution of the APO Center of Excellence on Public Sector Productivity, is hosting the Webinar Series on Futures Thinking for Enhancing Public Sector Productivity. The second episode discusses the steps in Strategic Foresight using...

Concepts and Principles of Futures Thinking for the Public Sector

The Development Academy of the Philippines (DAP), as the focal institution of the APO Center of Excellence on Public Sector Productivity, is hosting the Webinar Series on Futures Thinking for Enhancing Public Sector Productivity. The first episode provides an overview of Futures Thinking concepts...

APO, DAP train 43 public sector staff, officers on digital transformation

The Development Academy of the Philippines (DAP), in cooperation with the Asian Productivity Organization (APO), through the Center of Excellence on Public Sector Productivity (COE-PSP) Program Management Office, conducted the Workshop on Digital Transformation for the Public Sector from 13 to 15...

Wellness and Resiliency in the New Normal

The series will discuss the changing landscape and new skills demanded in the new era of work, as well as show various approaches that would contribute to improving public sector

The Current Landscape of Work and Demand for New Competencies in the Public Sector

The series will discuss the changing landscape and new skills demanded in the new era of work, as well as show various approaches that would contribute to improving public sector

Webinar Series on Measuring Public Sector Productivity

The webinar series will familiarize viewers with the concept and importance of productivity measurement in the public sector and identify the key considerations in and appropriate methodologies for estimating public sector

Digitalization of Government Services: CFO Online Registration System

The webinar highlights the successful implementation of the Overseas Filipinos â€“ CFO Online Registration System, which enables the registration of Filipinos going overseas to become more accessible and less

Innovating Basic Education amidst the Pandemic: DepEd Antique

The webinar showcases the successful implementation of Project ANITA, a DAP-assisted innovation initiative spearheaded by the Department of Education-Schools Division Office of

Introduction to Innovative Thinking in the Public Sector

The webinar provides an overview of the different ideation tools and techniques to encourage participants from various government agencies to pursue innovation in their organizations.

DAP holds third batch of the Development of Public Sector Productivity Specialists Foundation Course

The Development Academy of the Philippines (DAP) trained 29 participants during the Development of Public Sector Productivity Specialists Foundation Course (DPSPS-FC) held from 27 June to 1 July.

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General Santos City COVID-19 Preparedness and Response Plan (COVID-19 PRP)

The COVID-19 Preparedness and Response Plan enables the General Santos LGU to implement short-term actions and future strategic interventions to address COVID-19 and other similar

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Bayanihan E-Skwela (Community Learning Hubs)

A CLH is a learning facility that aims to provide learners with a safe and conducive space for learning; has the necessary tools, devices, and equipment; and has volunteer tutors who can guide them with their

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Community Learning Resource Center: Local Governments and SUC Partnerships as Affirmative Action towards Greater Access to Higher Education During Crisis Situation

The NEUST addressed the pandemic by simply providing public access to the basic resources needed for online learning services, while still ensuring the relative safety of both teachers and

DAP touts the benefits of public sector productivity measurement in webinar series

The Development Academy of the Philippines (DAP) held a webinar series on Measuring Public Sector Productivity on 7-8 June 2022. DAP Vice President and Managing Director of the Productivity and Development Center, Mr. Arnel D. Abanto, delivered two sessions on key productivity concepts and...

DAP teams up with APO, Demos Helsinki to introduce experimentation into Philippine public services and processes

Staff and officers from the Department of Labor and Employment (DOLE) and Department of Environment and Natural Resources â€“ Environmental Management Bureau (DENR-EMB) completed a series of workshops to reimagine their services and processes through experimentation. The sessions were part of...

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Effective Resource Generation and Mobilization: An Inclusive and Transformative Solution for Tumauiniâ€™s Development (eRemit)

The eRemit organizes the sourcing and distribution of municipal funds to effectively and efficiently implement the priority programs, projects, and activities identified in the local administrationâ€™s approved development

DAP holds second batch of the Development of Public Sector Productivity Specialists Foundation Course for 2022

The Development Academy of the Philippines, as the focal organization of the Asian Productivity Organization (APO) Center of Excellence on Public Sector Productivity (COE-PSP), successfully implemented this year's second batch of the Development of Public Sector Productivity Specialists -...

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DOLE Online Systems

The Department of Labor and Employment (DOLE) Online Systems is a collection of digitalized services, particularly around the task of labor inspection (LI).

APO, DAP conduct first batch of the Development of Public-Sector Productivity Specialists for 2022

The Development Academy of the Philippines (DAP), in cooperation with the Asian Productivity Organization (APO), through the Center of Excellence on Public Sector Productivity (COE-PSP) Program Management Office, implemented this yearâ€™s first run of the APO Development of Public Sector...

DAP conducts first batch of the Development of Public Sector Productivity Specialists Foundation Course for 2022

The DAP, through the Center of Excellence - Public Sector Productivity, held this yearâ€™s first batch of the Development of Public Sector Productivity Specialists Foundation Course (DPSPS FC) from 16 to 20 March 2022. The five-day course was designed to equip staff and officers of public...

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Mauban eLearningVille

Mauban eLearningVille serves as the ICT hub in Mauban providing constituents with affordable Internet and computer access, ICT skills training opportunities, and free co-working space for webinars and virtual meetings. Most of the clients are barangay leaders, NGOs, and farmers who do not have...

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Baguio Contact Tracing Ecosystem

The City Government of Baguio developed the Baguio Contact Tracing Ecosystem to serve as the main platform for implementing its plans and strategies against COVID-19. The system harmonizes seventeen cluster areas headed by health professionals with about 20 to 40 members per cluster, using...

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Corazon Locsin Montelibano Memorial Regional Hospital Anesthesia Care Nurse Program (GBPR 2020)

The Corazon Locsin Montelibano Memorial Regional Hospital (CLMMRH) Anesthesia Care Nursing Program (ACNP) was developed in 2013 to address workforce shortages and enhance service delivery by training nurses to become competent at perioperative anesthesia

DAP conducts webinar on public sector productivity concepts and tools

The Development Academy of the Philippines (DAP) held a webinar on Public Sector Productivity Concepts and Tools last 22-24 March 2022 as the first installment of this yearâ€™s of Public Sector Productivity (PSP) Webisodes, a year-long initiative to raise awareness on productivity and...

Promotion of Quality and Performance Excellence to Withstand the Global Pandemic

The third and final episode of the Webinar Series on Productivity and Quality Frameworks in the Public Sector aims to share the best practices, lessons learned, and future plans of the Philippine Heart Center (PHC) in gearing towards a better normal by implementing productivity and quality...

PSP Learning Opportunties

The 21st century has seen a growing emphasis in the public sector on lifelong learning and professional development to better manage the impact of globalization and the growth of knowledge-based economies. Government organizations have taken responsibility for ensuring that their employees have the...

Improving Public Sector Productivity through Total Quality Management and Business Excellence

The second episode of the Webinar Series on Productivity and Quality Frameworks in the Public Sector aims to raise the participantâ€™s awareness of Total Quality Management and Business Excellence to further improve public sector

Improving Public Sector Productivity through Lean Management

The first episode of the Webinar Series on Productivity and Quality Frameworks in the Public Sector aims to raise the participantâ€™s awareness of Lean Management to further improve public sector productivity. Engr. Charlie A. Marquez is currently a consultant of the DAP Productivity and...

PSP Global Trends Alert

The growing adoption of fast innovation in public services has become increasingly prevalent since the onset of the COVID-19 pandemic in the first half of 2020. This is indicative of a potential shift in the public service model from being reactive to being proactive. The following trends related...

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Project iComSys (Integrated Community Information System)

Project iComSys or the Integrated Community Information System is a data management system locally created, operated, maintained, and utilized by the Libertad LGU.

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Barangay Centralized Wireless Network

The Barangay Centralized Wireless Network is a communication network that allows for file sharing, real-time notifications, and messaging between the 65 barangays of Cauayan City.

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Guagua Geographic Information System (GGIS)

The GGIS spatial maps and database is widely used in Comprehensive Land Use Planning (CLUP), local disaster risk management, traffic management, and the administration of tax programs such as land valuation and land use. At present, it is continuously being updated by the Office of the Municipal...

PSP Global Trends Alert

As the COVID-19 pandemic enters its third year, a lot of things have changed and need to be considered in delivering quality services to the citizens. And as the public sector increasingly becomes more digital, many policies, regulations, frameworks, and infrastructure need to be reviewed. To help...

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Electronic Moncada App

The Electronic Moncada (eMoncada) App is an all-in-one mobile application launched by the Municipal Government of Moncada, Tarlac, to lessen the necessity of face-to-face government transactions and control the spread of COVID-19 among the

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Geohazard Mapping Information System

Title of Productivity and Innovation Initiative Geohazard Mapping Information System Implementing Agency City Government of Cebu Year Implemented 2000-Present Themes Technology, Disaster Risk Reduction and Management General Description Cebu City experiences a substantial number of geohazards....

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Cagayan de Oro Electronic Budget System

It is an online web-based application that can be accessed anytime and anywhere. The system collects and organizes financial information from a central database and integrates budget and payments management with accounting, fiscal reporting, receipt, and cash management under the cityâ€™s...

Rethinking Public Service Delivery: Managing with External Providers (The Public Management and Leadership Series)

Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working â€“ including contracting, partnering, client co-production, inter-governmental collaboration and volunteering â€“ pose challenges for public...

Collective Bargaining by Government Workers: The Public Employee (Public Sector Contemporary Issues Book 3)

Unlike Europe, where most public sector workers have long been included in collective bargaining agreements, the United States excluded public employees from such legislation until the 1960s and 70s. Since then, union membership in the U. S. has grown more rapidly among public workers than among...

Improving Public Sector Productivity: Concepts and Practice

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization...

Systems Thinking Made Simple: New Hope for Solving Wicked Problems (2nd Ed.)

Systems thinking can help us solve everyday and wicked problems, increase our personal effectiveness as human beings, and transform our organizations. This book is for anyone interested in learning the foundational ideas of systems thinking. SIMPLE RULES OF SYSTEMS THINKING Systems Thinking Made...

Maintenance and Reliability Best Practices (Third Edition)

Touted by maintenance and reliability professionals around the world as a â€œmust-read for anyone who wants to stay competitive in todayâ€™s industrial environment,â€ and â€œBy far the best book on maintenance management,â€ Maintenance and Reliability Best Practices is an...

Enterprise Content Strategy: A Project Guide

Kevin P. Nichols' Enterprise Content Strategy: A Project Guide outlines best practices for conducting and executing content strategy projects. His book is a step-by-step guide to building an enterprise content strategy for your organization. Enterprise Content Strategy draws on Kevin Nichols'...

Content Strategy for the Web (2nd Edition)

FROM CONSTANT CRISIS TO SUSTAINABLE SUCCESS BETTER CONTENT MEANS BETTER BUSINESS. Your content is a mess: the website redesigns didnâ€™t help, and the new CMS just made things worse. Or, maybe your content is full of potential: you know new revenue and cost-savings opportunities exist, but...

Warehouse Management: A Complete Guide to Improving Efficiency and Minimizing Costs in the Modern Warehouse 3rd Edition

Offering comprehensive advice on all aspects of managing a warehouse, the third edition of Warehouse Management is an ideal guide and detailed reference book for anyone looking to gain a real insight into warehouse operations. It examines everything from the latest technological advances,...

Energy Management Handbook 9th Edition

This comprehensive handbook is recognized as the definitive stand-alone energy managerâ€™s desk reference, used by tens of thousands of professionals throughout the energy management industry. This new ninth edition includes new chapters on energy management controls systems, compressed air...

Guide to Energy Management, 8th Edition

The new edition of a bestseller, this book is one of the leading educational resources for energy manager or energy professional as well as new people enter the field of energy management and energy engineering. It is the most widely used college and university textbook, as well as one of the most...

Building A Winning Culture In Government: A Blueprint for Delivering Success in the Public Sector (Dysfunctional Team, Local Government, Culture Change, Workplace Culture, Organization Development)

Our government organizations face political fallout, media scrutiny, reduced funding, and the many challenges involved in motivating large, multi-layered and highly regulated organizations. Itâ€™s no surprise that many government organizations report that their employees are less engaged than...

Work Disrupted: Opportunity, Resilience, and Growth in the Accelerated Future of Work 1st Edition

The future of work swept in sooner than expected, accelerated by Covid-19, creating an urgent need for new maps, new mindsets, new strategies-- and most importantly, a trusted guide to take us on this journey. That guide is Jeff Schwartz. A founding partner of Deloitte Consultingâ€™s Future of...

Total Quality Management and Operational Excellence: Text with Cases 5th Edition

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including leanâ€“Six Sigma and the latest version of ISO 9001, offering an often confusing...

The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence 2nd Edition

Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the...

Maintenance Planning and Scheduling Handbook, 4th Edition

Written by a Certified Maintenance and Reliability Professional (CMRP) with more than three decades of experience, this resource provides proven planning and scheduling strategies that will take any maintenance organization to the next level of performance. The book resolves common industry...

Content Audits and Inventories: A Handbook

Successful content strategy projects start with a thorough assessment of the current state of all content assets - their quantity, type, and quality. Beginning with a data-rich content inventory and layering in a qualitative assessment, the audit process allows content owners and business...

Inventory Management Essentials Handbook: A Comprehensive Understanding of the Role of Inventory in Managing Supply Chain Risk

The global supply chain was severally hit by the Covid-19 in 2020. As a result, Institutions and organisations had to develop innovate in ways to be able to stay in business. This is where I believe knowledge meets opportunity in the mist of crisis. Dr. Joseph L. A. Mensah has made good use of his...

Time and Motion Study: For Capacity and Productivity

How long does the job take? Arguably, this is the most valuable fact for a business to know because it determines capacity, productivity, profit or loss. Both direct and indirect labor costs rely on the required time, as do output, crew sizes, staffing, schedules, product cost, transfer prices,...

Total Innovative Management Excellence (TIME): The Future of Innovation (Management Handbooks for Results)

Dr. H. James Harrington and Frank Voehl have gathered together the thoughts and ideas of more than 20 of the most creative innovation thought leaders from business, professional practice, and academia in this compelling book. The thought leaders look at innovation from almost every angle â€“...

Shaping the Future of Work (Giving Voice to Values) 1st Edition

This book provides a clear roadmap for the roles workers and leaders in business, labor, education, and government must play in building a new social contract for all to prosper. It is a call to action for a collaborative effort to develop both high-quality jobs and strong, successful businesses...

The Innovation Tools Handbook, Volume 1: Organizational and Operational Tools, Methods, and Techniques that Every Innovator Must Know

In todayâ€™s fast-moving, high-technology environment, the focus on quality has given way to a focus on innovation. From presidents of the United States to presidents of Fortune 500 companies, it is clear that everyone thinks innovation is extremely important. The challenge is that few people...

Maintenance Planning, Coordination, & Scheduling (Volume 1) 2nd Edition

Based on real-world experience this invaluable guide and reference tells the whole story of maintenance planning from beginning to end in a concise and easy-to-follow manner. Written by well-known professionals this new edition focuses specifically on the preparatory tasks that lead to effective...

The Oxford Handbook of Productivity Analysis

Productivity underpins business success and national well-being and thus it is crucial to understand the factors that influence productivity growth. This volume provides a comprehensive exploration into the significance of productivity growth for business, the economy, and for social economic...

Building Digital Government Strategies: Principles and Practices (Public Administration and Information Technology, 16)

This book provides key strategic principles and best practices to guide the design and implementation of digital government strategies. It provides a series of recommendations and findings to think about IT applications in government as a platform for information, services and collaboration, and...

The Public Productivity and Performance Handbook (Public Administration and Public Policy)

A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on...

The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback

The Lean Product Playbook is a practical guide to building products that customers love. Whether you work at a startup or a large, established company, we all know that building great products is hard. Most new products fail. This book helps improve your chances of building successful products...

Performance Appraisal and Management

Practical Studies in E-Government: Best Practices from Around the World 2011th Edition

Information and communication technology (ICT) is permeating all aspects of service management; in the public sector, ICT is improving the capacity of government agencies to provide a wide array of innovative services that benefit citizens. E-Government is emerging as a multidisciplinary field of...

Misbehaving: The Making of Behavioral Economics

Nobel laureate Richard H. Thaler has spent his career studying the radical notion that the central agents in the economy are humansâ€•predictable, error-prone individuals. Misbehaving is his arresting, frequently hilarious account of the struggle to bring an academic discipline back down to...

The Nature of the Future: Dispatches from the Socialstructed World

Large corporations, big governments, and other centralized organizations have long determined and dominated the way we work, access healthcare, get an education, feed ourselves, and generally go about our lives. The economist Ronald Coase, in his famous 1937 paper â€œThe Nature of the...

Leaders Make the Future: Ten New Leadership Skills for an Uncertain World

We are in a time of accelerating disruptive change. In a VUCA worldâ€”one characterized by volatility, uncertainty, complexity, and ambiguityâ€”traditional leadership skills wonâ€™t be enough, noted futurist Bob Johansen argues. Drawing on the latest forecasts from the Institute for...

Systems Thinking For Social Change: A Practical Guide to Solving Complex Problems, Avoiding Unintended Consequences, and Achieving Lasting Results

Donors, leaders of nonprofits, and public policy makers usually have the best of intentions to serve society and improve social conditions. But often their solutions fall far short of what they want to accomplish and what is truly needed. Moreover, the answers they propose and fund often produce...

Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation

The myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. The reality is that most innovations come from a process of rigorous examination through which great ideas are identified and developed before being realized as new offerings and capabilities. This book...

The Art of Innovation: Lessons in Creativity from IDEO, America’s Leading Design Firm

IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid's I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation. There...

Leadership for Productivity Management

This webisode defines the competencies of public sector productivity specialists, presents tips on how to build a culture of productivity, and discusses the many challenges of improving productivity in public

Strategizing and Implementing Productivity Improvement Project

This webisode will present a Productivity Improvement Project (PIP) by an APO-certified productivity specialist and provide strategies for a successful

Understanding Productivity in the Public Sector

This webisode will discuss the concept of productivity in the public sector and its impact on service delivery, explore different initiatives and tools for raising productivity, and assess productivity-readiness of

Fortifying Webs of Innovators in the Public SectorÂ

In anticipation of disruptive changes, especially in the new way of doing things, the Facilitatorsâ€™ Course on Innovating the Public Sector was conducted for 14 members of the Productivity and Development Center

Compendium of Innovation »

BiÃ±an Online Tutorials (GBPR 2020)

The project reconnected kids and youth with lessons that were not discussed in class, prepared learners for their next grade level, assisted parents with the productivity of their children, and allowed both students and teachers gain experience in using the online learning

Compendium of Innovation »

Evidence-Based Disaster Risk Reduction and Management: CBMS used during COVID-19

With the need to have a standard, accurate, comprehensive, and consolidated system to efficiently provide services to its constituency, the fourth class municipality of Magallanes, Cavite, adopted CBMS in 2011, eight years prior to its being required by law beginning in 2019.

Thinking, Fast and Slow

In his mega bestseller, Thinking, Fast and Slow, Daniel Kahneman, world-famous psychologist and winner of the Nobel Prize in Economics, takes us on a groundbreaking tour of the mind and explains the two systems that drive the way we think. System 1 is fast, intuitive, and emotional; System 2 is...

Citizenville: How to Take the Town Square Digital and Reinvent Government

Citizenville: How to Take the Town Square Digital and Reinvent

The Trust Revolution: How the Digitization of Trust Will Revolutionize Business and Government

Observing the User Experience: A Practitionerâ€™s Guide to User Research

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product and whether they'll be...

Service Design: From Insight to Implementation

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact on customers, businesses, and

The Data-Driven Leader: A Powerful Approach to Delivering Measurable Business Impact Through People Analytics

The Data-Driven Leader presents a clear, accessible guide to solving important leadership challenges through human resources-focused and other data analytics. This engaging book shows you how to transform the HR function and overall organizational effectiveness by using data to make decisions...

Achieving HR Excellence through Six Sigma

Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity...

Managing Employment Relations (Cipd)

Employment relations is concerned with the relationship between employees and their employers and is one of the most important aspects of an HR role. Managing Employment Relations will give students a thorough grounding in the processes, context and practical application of employment relations and...

Public Service Information Technology: The Definitive Manager’s Guide to Harnessing Technology for Cost-Effective Operations and Services

Public Service Information Technology explains how all areas of IT management work together. Building a computer-based information system is like constructing a house; different disciplines are employed and need to be coordinated. In addition to the technical aspects like computer networking and...

Online Catalogue »

Work Disrupted Opportunity, Resilience, and Growth in The Accelerated Future of Work

The future of work swept in sooner than expected, accelerated by COVID-19, creating an urgent need for new maps, new mindsets, new strategies-- and most importantly, a trusted guide to take us on this journey. That guide is Jeff Schwartz. A founding partner of Deloitte Consulting Future of Work...

PSP Global Trends Alert

The world is changing in dramatic ways and public servants are in a good position to take advantage of these changes. Here is the list of trends related to the public sector that can help decision-makers craft national strategy and navigate an uncertain future towards achieving global sustainable...

The Pandemic Reboot of Knowledge Management in the Public Health Sector

This third and final episode of the Webinar Series on Knowledge Management in the Public Sector highlights the Philippine Department of Health's experience in establishing their KMS and how it helped them overcome the challenges of the

The Practice of Knowledge Management in the Public Sector

The second installment of the Webinar Series on Knowledge Management focuses on how KM is practiced in the public sector today, with Professor Jon del Rosario as the Resource

Effective Continuous Improvement: Harnessing the Kaizen Approach to Create a System for Effective Change (The Business Productivity Series Book 10)

Continuous Improvement, or CI, is a heavily used term that often doesn't deliver the results that are hoped for. Common approaches to CI often focus on supporting businesses to eliminate their immediate problems and just become 'OK' in terms of business performance. However, most people find that...

Re-thinking Elections through the lens of Productivity

The administration of elections can be considered as a public service catering to its citizenâ€™s right to

A Practical Guide to Needs Assessment (American Society for Training & Development)

For fifteen years, A Practical Guide to Needs Assessment has been the go-to text for those who are seeking useful, systematic approaches to needs assessment. Needs assessment is the first step in training, performance improvement, and community development projects. This thoroughly revised and...

Managing Human Resources: Productivity, Quality of Work Life, Profits

Managing Human Resources is for the general management student whose job inevitably will involve responsibility for managing people. It explicitly links the relationship between productivity, quality of work-life, and profits to various human resource management activities and as such, strengthens...

Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement, Second Edition 2nd Edition

Lean Human Resources addresses a critical issue facing organisations undertaking lean transformation or attempting to create a lean culture of continuous improvement. People are the single biggest factor necessary to ensure success, but it is common for the role of the HR department to be...

Handbook of Practical Program Evaluation (Essential Texts for Nonprofit and Public Leadership and Management)

The Handbook of Practical Program Evaluation provides tools for managers and evaluators to address questions about the performance of public and nonprofit programs. Neatly integrating authoritative, high-level information with practicality and readability, this guide gives you the tools and...

Program Evaluation and Performance Measurement: An Introduction to Practice

Program Evaluation and Performance Measurement offers a conceptual and practical introduction to program evaluation and performance measurement for public and non-profit organizations. James C. McDavid, Irene Huse, and Laura R.L. Hawthorn discuss topics in a detailed fashion, making it a useful...

E-Government and Information Technology Management: Concepts and Best Practices

E-Government and Information Technology Management is an essential textbook for graduate and undergraduate programs across the world that are taking steps to incorporate courses on e-government/IT as they prepare their students to join the public sector workforce. The book also serves as a...

Human Performance Improvement

Organizations are under pressure to build and sustain competitive advantage with and through people. For that reason, managers continue to demand results from workers and look for as many ways as possible to increase productivity and decrease the costs of doing business. Human performance...

Citizen, Customer, Partner: Engaging the Public in Public Management

For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as...

Key Performance Indicators for Government and Non Profit Agencies

Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance

APO, DAP train 43 public-sector leaders to become productivity specialists

The Development Academy of the Philippines (DAP), as the Center of Excellence on Public Sector Productivity designated by the Asian Productivity Organization (APO), held a multi-country training program to develop public sector specialists from 6 to 10 December 2021. With the Philippines as the...

Compendium of Innovation »

Enhanced Financial Management Information System (FMIS)

Futures Thinking for improved productivity in the public sector

The Development Academy of the Philippines (DAP) successfully held its webinar series on Futures Thinking last 8-9 November 2021. The online lecture is part of the second season of Public Sector Productivity Webisodes, an initiative to raise awareness of public sector organizations on relevant...

Trust and Public-Sector Productivity: Insights from Disruptive Debates by the World Bank

Trust is one of the foundations upon which the legitimacy of public institutions is built and is crucial for maintaining social cohesion. Lack of trust compromises the willingness of citizens to respond to public policies and contribute to sustainable economic recovery from COVID-19. And in the...

DAP supports DA initiative to streamline and improve its regulatory service processes

The Development Academy of the Philippines (DAP) played a major role in the recently concluded Seminar-Workshop on Automated Government Service Management System for the Regulatory Agencies under the Department of Agriculture. The five-day event, which kicked off on 8 November 2021, was held...

NPC India and ADBI conduct joint survey on the impact of COVID-19 on Indian MSMEs

Micro, Small, and Medium Enterprises (MSMEs) in India have been a major contributor to the socio-economic development of their country, contributing 18.5% to its 2019 to 2020 Gross Domestic Product (GDP). The sector has also contributed immensely to entrepreneurship development, especially in the...

Digital innovation through PPP: Philippine Study Mission on Taiwanâ€™s digital transformation strategy

As the Philippines makes the transition to digital government, a delegation of senior public sector officials participated in the Individual-country Observational Study Mission (IOSM) on 18 to 19 October 2021 via Zoom. The delegates learned about digital innovation in Taiwan through the initiatives...

MGR program Launches its 2021 Regulatory Review of Prioritized Industries

The Development Academy of the Philippinesâ€™ (DAP) Modernizing Government Regulations (MGR) Program formally launched its 2021 Regulatory Review on 6 October 2021 via Zoom. The event was attended by 56 members and officers of private organizations/associations and officials from...

DAP webinar presents productivity and quality frameworks and best practices

As the Asian Productivity Organization (APO) Center of Excellence on Public Sector Productivity, the Development Academy of the Philippines (DAP) held a Webinar Series on Productivity and Quality Frameworks in the Public Sector last 13-15 October

DAP completes the Capability Development Assistance on RIA for the Intramuros Administration

The Development Academy of the Philippines (DAP), through its Modernizing Government Regulations (MGR) Program, completed the Capability Development Assistance on Regulatory Impact Assessment (RIA) for the Intramuros Administration (IA) which commenced on 15 September with the conduct of a Basic...

Reassessing government service delivery through citizen-centered design

At the heart of public service is the citizensâ€™ interest, and with resources in short supply, organizations must reassess their efficiency and productivity. The Development Academy of the Philippines (DAP), as the Asian Productivity Organization Center of Excellence on Public Sector...

DAP completes the Capability Development Assistance on RIA for priority agencies of the ARTA

The Development Academy of the Philippines (DAP), through its Modernizing Government Regulations Program, completes the Phase II: Capability Development Assistance on Regulatory Impact Assessment (RIA) for Priority Agencies of the Anti-Red Tape Authority (ARTA) which ran on 31 May 2021 and...

UTILIZING THE WORLD BANKâ€™S WORLDWIDE BUREAUCRACY INDICATORS AS PROXY MEASURES FOR PUBLIC SECTOR PRODUCTIVITY

Times of crisis have emphasized the importance of the role of the public sector. Public sector employment and compensation are two fundamental government production functions that determine overall public sector productivity and service. With the government employing the majority of the workforce...

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Core Intervention

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Research Studies

DAP and APO Successfully Hosted the Conference on Urban Agroecology and Food Security

The Development Academy of the Philippines (DAP), through its Productivity and Development Center (PDC), in cooperation with the Asian Productivity Organization (APO), successfully hosted the Conference on Urban Agroecology and Food Security last 9 September 2021, via Zoom and...

DAP, APO conference promotes alternative strategies for service delivery in the new normal

The public sector must adopt more dynamic strategies and mindsets and continue delivering effective services in the face of fiscal and regulatory constraints. This was the call of the Conference on Public Sector Productivity, organized by the Development Academy of the Philippines (DAP) in...

Enhancing public sector productivity through innovative thinking: public servants share experiences on coping with changing times through innovation

Innovative thinking was the theme for the monthâ€™s Public Sector Productivity Webisodes organized by the Development Academy of the Philippines (DAP). The free webinar series entitled, Innovative Thinking for Enhancing Public Sector Productivity, was held on 15-17 September 2021. It featured...

Government productivity in a post-COVID world

How will governments be more productive? This is the big question addressed in the fourth installment of World Bankâ€™s six disruptive debates and constructive conversations in the Future of Government series, held on 1 September 2021. The forum aims to provide global leaders and thinkers an...

DAP webinar series highlights importance and strategies on Knowledge Management in the public sector

The Development Academy of the Philippines (DAP), as the Asian Productivity Organization Center of Excellence on Public Sector Productivity, organized a free webinar series on knowledge management (KM) principles and processes in the public sector on August 11, 12, and 13. The series is part of the...

Introductory Courses on Productivity and Quality Improvement Approaches Boost Competency and Level Up Organizational QMS

A series of virtual introductory courses, conducted by the Development Academy of the Philippines (DAP), through its Productivity and Development Center (PDC), was attended by a total of 714 participants coming from 48 government agencies to boost their competencies on leveling up their...

OF-CORS: Ensuring the Safety of Filipino Immigrants

With the COVID-19 pandemic posing a great threat, various government offices have shifted their services online in order to continue serving their clients while ensuring efficiency as well as public

CAIS, A Work in Progress

In August 2019, Team ALAB of the Cooperative Development Agency (CDA), headed by Giovanni Platero, started the Cooperative Assessment Information System or CAIS, as an effort to improve their current

Building TROPHY and DTS for a more Proficient DepEd Antique

Technology plays a big role in our lives. It makes everything more efficient for us, from doing simple tasks to running complex processes. The future, in all of its uncertain glory, includes the involvement (and evolvement) of

Painting the Future, One Color at a Time: Ensuring Quality Education for Last Mile Schoolchildren in Antique

As Elizabeth Warren once said, â€œA good education is the foundation for a better future.â€ However, not all children are guaranteed of a good education and consequently, a good

The Public Sector amidst the COVID-19 Pandemic: A Case Study on the Adoption of Alternative Work Arrangements

The COVID-19 pandemic has inevitably disrupted how employees traditionally worked. It forced organizations, both public and private, to adopt alternative work arrangements to sustain productivity and efficiency amid the ongoing crisis. For the public sector in particular, much is expected from the...

DAP Training Helps Agencies Adopt a More Citizen-Centered Approach to Services

This course assisted national government agencies in identifying issues in their critical services based on their clientsâ€™ perspective and creating solutions that meet their clients' expectations and needs. At the same time, it also trained the participants in developing innovative...

DAP survey captures citizensâ€™ sentiments on frontline government service during the pandemic

DAP survey captures citizensâ€™ sentiments on frontline government service during the

International and Local Participants Learn Modern Food Transportation and Regulation

The Development Academy of the Philippines (DAP), through its Productivity and Development Center, in collaboration with the Asian Productivity Organization (APO), has successfully conducted the Workshop on Modern Food Transportation and Regulation last 13 to 15 July 2021 via videoconference. This...

DAP Continues the Discussion on Devolution with its Fourth Installment of CBILLS Thursday Talks

29 July 2021 - The Development Academy of the Philippines Center for Governance - Policy Research Office (CfG-PRO) continued its two-part discussion on full devolution in line with the implementation of the Mandanas ruling in the fourth installment of the Thursday Talks Webinar Series entitled...

“You can count on us, Anita”: The DepEd Antiqueâ€™s Journey in Supporting Struggling Learners in the New Normal

The project develops a mentoring hub for parents, learners, and teachers, engaging experts to help improve learnerâ€™s performance, tapping professional pseudo-tutors or teachers to supplement learning gaps, developing learner packages for learners and potential partners, and orienting and...

DAP and APO to Conduct a Workshop on Modern Food Transportation and Regulation

The Development Academy of the Philippines (DAP), through its Productivity and Development Center, in partnership with the Asian Productivity Organization (APO), an intergovernmental organization in the Asia-Pacific region, is conducting the Workshop on Modern Food Transportation and Regulation on...

DAP joins the World Bank in discussing Public Sector Productivity Measurement Efforts

The global pandemic has heightened the productivity imperative in the public sector. The accurate measure of productivity is important for policy given that the public sector is a major employer in most economies. This is the main point stressed by Firas Raad, World Bank Country Manager based in...

DAP survey captures key drivers of citizen satisfaction in frontline government service during pandemic

Despite the difficulties arising from the current pandemic, frontline government agencies and offices can aim for better frontline service delivery using actual feedback from citizens nationwide. Using the results of the national survey conducted by the Development Academy of the Philippines (DAP)...

Government Quality Management Program: Bringing Quality Government Service Closer to the People

The goal of the GQMP is to effect improvements in public sector performance by ensuring the consistency of products and services through quality processes that can be achieved by virtue of the establishment of ISO 9001:2015 Quality Management

DAP, APO Run Course on Development of Public-Sector Productivity Specialists

The workshop aimed to introduce concepts, issues, tools, and strategies related to public-sector productivity

The Public Sector amidst the COVID-19 Pandemic: A Case Study on the Adoption of Alternative Working Arrangements

This case study examined government employees' productivity as they adopt various types of alternative work arrangements during the COVID-19 community quarantine period using an online survey and focus group discussion as data gathering methods. Results showed that regardless of the type of...

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The Public Sector amidst the COVID-19 Pandemic: A Case Study on the Adoption of Alternative Working Arrangements

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COVID-19 Response Systems and International Cooperation

Focusing on Thailand, Korea, Indonesia, and the Philippines. This comparative study takes a closer look on the differences in the policy responses toward COVID-19 in Korea, Thailand, Indonesia, and the Philippines, and analyze the underlying reasons for the variation in responses and outcomes among...

The MGR Programâ€™s Industry Regulatory Review

The Modernizing Government Regulations (MGR) Program is a comprehensive national regulatory reform program being implemented by the Development Academy of the Philippines in cooperation with the National Economic and Development Authority. The MGR Program is among the government initiatives that...

The Modernizing Government Regulations Program: Towards the Improvement of Philippine Regulatory Environment

The Modernizing Government Regulations (MGR) Program, being implemented by the Development Academy of the Philippines (DAP), started in 2016 to contribute to broad-based improvements in national productivity and competitiveness. It is a national regulatory reform program that aims to contribute to...

DeCAP: Decentralized Copy Annotation Project

Proponent Agency Philippine Statistics Authority Date August 5 to 9, 2019 Theme Service Quality General Description The DeCAP shall decentralize the annotation process of civil registry documents which have undergone administrative corrections (RA 9048, RA 10172, and supplemental report). Project...

DiAL: DMMMSU i-Academy for Lifelong Learning

Proponent Agency Don Mariano Marcos Memorial State University Date June 8-12, 2019 Theme Citizen-centered Services General Description The DiAL is an e-learning management system that will capacitate adult learners for personal growth and professional development; improve their skills by up...

#SanaAll Pag-IBIG: System Appointment and Network Application

Proponent Agency Home Development Mutual Fund (Pag-IBIG) Date November 25-29, 2019 Theme Service Quality General Description The #SanaAll Pag-ibig shall enable members and employers to experience a more convenient transaction. It aims to make members aware of the various benefits and facilities...

GConnect: An Enhanced Customer Service Experience

Proponent Agency Government Service Insurance System Date November 25-29, 2019 Theme e-Government General Description The GConnect shall increase stakeholdersâ€™ awareness on premium remittances. Also aims to update the members and increase collections of GSIS. Project Background The GSIS is a...

LRTA Rolling Stock Laboratory

Proponent Agency Light Rail Transit Authority Date July 15-19, 2019 Theme Leadership General Description The LRTA Rolling Stock Laboratory serves as a learning resource hub for rolling stock system engineers (rail, mechanical, electrical, etc.), students, professionals and...

Letâ€™s Go: Leading Entrepreneurs towards Golden Opportunities

Proponent Agency Compostela Valley State College Date June 8-12, 2019 Theme Citizen-centered service General Description The Letâ€™s Go Program is a response to the decreasing viability and implementability of the business proposal of the BS Entrepreneurship students due to various issues....

Civil Service Examination Online Services

Proponent Agency Civil Service Commission Date November 25-29, 2019 Theme Citizen-centered Services General Description The Innovative Introexerts shall develop the Civil Service Examination Online Services to ease the examination process from registration to evaluation. Project Background The...

Easy-Ad: E-Admission System

Proponent Agency Camarines Norte State College Date June 8-12, 2019 Theme Citizen-centered Service General Description Easy-Ad project is an electronic admission system that addresses the long queues and waiting time being experienced by the student applicants, and simplifies the numerous...

Cooperative Assessment Information System (CAIS)

Proponent Agency Cooperative Development Authority Date August 5 to 9, 2019 Theme Service Quality General Description The Enhanced Cooperative Assessment Information System aims to simplify the process of issuance of certificate of compliance to cooperatives. The system upgrade shall various...

iPerform: USTP Teaching Effectiveness Evaluation System

Proponent Agency University of Science and Technology of Southern Philippines Date June 8-12, 2019 Theme Performance Management General Description The iPerform is a web-based faculty evaluation system that addresses the time consuming and laborious process of faculty evaluation in the USTP....

TACO App: TESDA Assessment and Competency Online App

Proponent Agency Technical Education and Skills Development Authority (TESDA) Date November 25-29, 2019 Theme Citizen-centered service General Description The TACO App shall enable members and employers to experience a more convenient transaction through an end to end app. Project Background...

Project DIME: Monitoring and Evaluation using Digital Data and Imaging Technologies

Project DIME is a game-changing initiative that utilizes existing technologies for monitoring and evaluation of government projects and at the same time engages in direct dialogue with citizens and civic organizations through participatory monitoring. Initiated by the Department of Budget and...

Compendium of Innovation »

Bringing food and nutrition information to Filipinos through iFNRI: The potentials of ICT to Inform, Educate, and Serve

The iFNRI was conceptualized by the Department of Science and Technology â€“ Food and Nutrition Institute (DOST-FNRI) with the purpose to make the Institute a databank of nutrition and nutrition-related

Compendium of Innovation »

DOLE ZAMPENâ€™s ICT-Enabled Frontline Services

Due to the COVID 19 outbreak, many offices implemented measures to reduce personal interaction of employees. Working from home has limited the gathering of employees and helped contain the virus in the

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Human Milk Banking Experience at PCMC

The Human Milk Banking was pioneered in the country by the Philippine Medical Childrenâ€™s Center (PCMC) in 1998 in response to the need for safe donor milk, targeting newborn infants at the neonatal intensive care unit (NICU) whose mothers are unable to

DAP Modernizing Government Regulations Program releases regulatory reform publications

The Development Academy of the Philippines, through its Productivity and Development Centerâ€™s Modernizing Government Regulations (MGR) Program, has released regulatory reform publications as part of its initiatives to increase awareness and contribute to the adoption of good regulatory...

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Pisay Tulong Dunong: Outreach Training-Workshop for Teachers on Content and Pedagogy/ STEM in Action

Pisay Tulong Dunong: Outreach Training-Workshop for Teachers on Content and Pedagogy / STEM in Action is a project spearheaded by the Philippines Science High School â€“ Bicol Campus (PSHS-BRC) as part of its extension activity and outreach program. Equipped with teaching faculty who are...

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Pagwaragwag: A Community Research Affair

Taken from the Hiligaynon word for which means â€œto broadcast,â€ Pagwaragwag is a program initiated by the Philippine Science High School â€“ Western Visayas Campus (PSHS-WVC) Research Unit in partnership with Department of Educations (DepEd) Provincial Offices in Antique, Guimaras,...

DAP briefs 14 agencies chosen to get technical assistance on Quality Management System

The Development Academy of the Philippines (DAP), through the Productivity and Development Center (PDC), recently conducted a management briefing for the 14 selected beneficiary agencies of the technical assistance projects on the development or enhancement of the Quality Management System (QMS)....

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Referral System

The Public Employment Service Office (PESO) provides employment services, i.e. Labor Market Information, Career Guidance, Employment Counseling, training, referral, and placement to local and overseas jobs, self-employment and livelihood assistance. These practices were mandated by the Bureau of...

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Medicine: Science, Art, Career

Medicine: Science, Art, Career (Block 1) was conceptualized by the faculty in 2002 as an introductory block to Medicine. It integrated various topics and employed innovative teaching strategies which are mainly subsumed under two major modules of 1) medical perspectives and 2) community and family...

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NORSU Program Standard Through Curriculum Quality Audit (NPS thru CQA)

Negros Oriental State University Quality Assurance Management Center (NORSU CQA) initiated the NORSU Program Standardization (NPS) within the Competency Outcome-Based Education (COBE) framework of NORSU, assured the delivery of quality didactics and laboratory classes. in the advent of the K to 12...

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Insurance Consciousness and Coverage among Farmers, Fisherfolk and Other Farmworkers

The practice involves forging of partnerships with the Provincial Local Government Units (PLGU) to promote agricultural insurance. On the one hand, it leverages available Philippine Crop Insurance (PCIC) resources, so it can cover more farmers and fisherfolk because the PLGU shoulders the premium...

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Pangasinan Child Care and Development Center

The Provincial Government of Pangasinan established the Pangasinan Child Care and Development Center to address the issue of families (especially that of their female staff) with children ages 2-4 years old who have no nannies or relatives to take care of them. These are constituents who can't...

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Settlement Guarantee Mechanism for Instant Retail Payments

To this end, the BSP issued BSP Circular No. 1000 on 23 April 2018 setting out the Guidelines on the Settlement of Instant Retail Payments. Such Circular introduced an innovative regulatory approach requiring a â€pre-funding" scheme, i.e. Settlement Guarantee Mechanism (SGM) for the settlement...

City Government of Zamboanga Learning and Development System

As the primary agency responsible for the professionalism, development, and empowerment of the City Governmentâ€™s human resource, the City Human Resource Management Office (CHRMO) established the CGZ Learning and Development system dubbed as FLY. It aims to address the competency gaps of the...

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City Government of Zamboanga Qualifying Examination and One-page Application Form

Every year, the CHRMO receives around a thousand applications from job seekers vying for a limited number of vacancies in the CGZ. The HR staff must find an objective way to shortlist applicants to dispel the perception that in government, â€œit is not what you know but whom you know.â€...

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Establishment of the Online Union Registration System (OURS)

OURS, an innovation, allows online submission of registration applications, assessment of applications, issuance of certificates of registration and storage of real-time data. It established an online transaction processing system (TPS) which pre-processes, collects, stores, modifies, and retrieves...

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One-Stop Service Center for OFWs

The 20 One-Stop Service Centers for OFWs (OSSCOs) brought together all government agencies in one location and made frontline services accessible to Filipinos who are currently working or planning to work

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Countryside Housing Initiative (CHI)

Pag-IBIG Fund initially implemented the Countrywide Housing Initiative (CHI) in 2015 and was initially called the Pagâ€”IBIG Led Housing Program. The initiative sought to provide housing projects in underserved areas where Filipino workers belonging predominantly from minimum and low wage...

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Community Finance Management (CFM) System

The Community Finance Management System (CFMS) is an innovation of DSWD Caraga through the Kalahi-CIDSS Finance Unit, headed by the Regional Finance Analyst John Voltaire S. Ancla. The system can be accessed through http://apps2.caraga.dswd.gov.ph/kalahi. The use of CFMS started in

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Social Media Engagement

The Public Assistance Division under the DOTr Communications Office is in charge of assisting and responding to the inquiries, concerns, and needs of various clients coursed through the Departmental and government channels, as well as its social media platforms. Established in 2012, the DOTr...

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Road Safety Short Films

To bring the Department of Transportation (DOTr) closer to the people and to effectively disseminate information engagingly, DOTr has produced three (3) slots of at least 30 seconds each of Audio-Visual Presentation (AVP) to chronicle and highlight media-related activities on Road Transportation...

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Template for the Conduct of Assisted Voluntary Mass Repatriations of Distressed OFWs from the Middle East

The Template for the Conduct of Assisted Voluntary Mass Repatriations of Distressed OFWs from the Middle East is the evolving document of the process observed in bringing home, in big numbers, distressed OFWs from the Middle East (ME). The process involves â€œvoluntaryâ€ repatriation as...

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Communicating S&T through DOSTv broadcast and web platforms

DOSTv â€“Â the broadcast and web platform of the Department of Science and Technology (DOST) is designed to reach out to many Filipinos so that breakthroughs and helpful knowledge on science can be acquired, adopted, and used to improve peopleâ€™s lives. It was in 2016 when it began to...

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WVSU CAF: Stewardship for Natureâ€™s Future

WVSU CAFâ€™s theory of change is anchored on its mandate of instruction, extension, and research and is designed to respond to the urgency of protecting nature as part of its stewardship role in the community to achieve improvement of lives through equity and practice. This is also anchored on...

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The Reflector’s Hub

The Reflectorâ€™s Hub is an online page of the Official School Publication of Isabela State University San Mateo Campus. Initiated by Erick C. Labrador, the former Associate Editor of the said publication during School Year 2017 â€“ 2018, the Hub provides updates on the activities and...

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Web-based GAD Monitoring and Evaluation Checklist System

The Web-based GAD Monitoring and Evaluation Checklist System is a tool to measure the gender responsiveness and sensitivity of the Railway Infrastructure, its related Facilities, and its Organization. To further hasten the assessment of the rail sector agenciesâ€™ gender responsiveness, the...

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Strengthening government integrity through technology-driven auditing

In 2018, the Information Technology Audit Office of COA, upon the instruction of Chairperson Michael Aguinaldo, initiated a new way of detecting fraud and irregularities in government transactions by marrying technology with the audit. The idea was to make use of the latest technological tools to...

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Establishment of the Child Minding Center

The Child Minding Center (CMC) is a project of Mayor Justin Marc SB. Chipeco as part of the cityâ€™s Gender and Development Program managed by the City Human Resource Management Office. It was started in June 2016 to supervise and care for infants and children whose parents are working for the...

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City of Ilagan Physical Medicine and Rehabilitation Center

The City Government of Ilagan has established the City of Ilagan Physical Medicine and Rehabilitation Center (CIPMRC), to cater to the needs of Persons with Disabilities (PWD) constituents.Â Its vision is to economically and socially integrate PWDs in the community and to motivate them to...

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Employee Management System (EMS)

The DOTr-MRT3 Support Staff/Computer Section developed its own Online Management Information System comprising different systems, one of which is one of the most useful and beneficial systems, the Employee Management System or EMS. The EMS was created in the year 2015, designed to simplify the...

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Western Philippines University Career Center

WPU established the Career Center on August 30, 2016 to help students in their career interests by providing resources such as links to industry partners for internship, job placement, career advising, and other opportunities. It was initiated by WPU President Dr. Elsa P. Manarpaac upon...

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Balay Silangan Reformation Program

The Balay Silangan Reformation Program provides intervention for small-time drug offenders who are neither users nor dependents. It includes guidelines that provide for its administrative and operational requirements with corresponding criminal and administrative penalties for its violation and...

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Excellent Conduct of Drug-Forensic Analysis and Timely Release of Results

This program, initiated by former PDEA Director-General (DG) Arturo Cacdac, Jr. in 2014 and strengthened by current DG Aaron Aquino, is both an innovation of the agency and an adoption of existing practices in the sense that prevailing systems and methods were recognized and formalized through ISO...

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Research Collaborations and Partnerships for the Protection of Caviteâ€™s Water Resources

The Department of Forestry and Environmental Science (DFES) of CvSU has been actively conducting faculty and student researches on the different watersheds and water resources of the province of Cavite in collaboration with the other colleges in the University and with local and international...

DAP Successfully Conducts the APO Digital Multi-Country Training of Trainers on Developing Future-Ready Agribusiness Social Enterprises

The Development Academy of the Philippines (DAP), through its Productivity and Development Center, recently concluded the â€œTraining of Trainers on Developing Future-ready Agribusiness Social Enterprises (SEs)â€ last 3-5 March 2021. The three-day training program, sponsored by the DAP...

MOMIDIN Reformation Center

In line with the Administrative Order 2017-2018, MOMIDIN Reformation Center was established and further enhanced by the Municipal Health Office (MHO) in response to the unprecedented influx of users who surrendered under the Municipality of Pullilan's Anti-Drug campaign. However, it Is also worth...

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Gene Expert Site Facility

The Bayambang District Hospital (BDH) as Genexpert site Facility considered as the Best Practice of the institution because of its performance in rendering services on Tuberculosis (TB), GENExpert as such. The Bayambang District Hospital as Genexpert site Facility was identified and Initiated by...

Prevent Teen Pregnancy Campaign

As an innovation, the â€œPrevent Teen Pregnancy Campaignâ€ was launched in September 2018. Selected high schools in the municipality were identified as implementation sites and slogans bearing powerful messages about the dangers of teenage pregnancy were erected in the schools starting...

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Free Physical Therapy Services

In the Philippines, disability is one of the social issues affecting a portion of the Philippine population. Being aware of the local statistics of the PWDs, the Local Government Unit of Carmen under the leadership of Hon. Ricardo Francisco A. Toribio developed a strategy to address this problem....

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Angat Buhay: Partnerships against Poverty

The OVP launched its flagship program, Angat Buhay, last October 2016 as its contribution to the fight against poverty. It brings together the public and private sectors to address the needs of families in the farthest and poorest communities in the

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Disaster Risk Management – Health Emergency Network

On July 6, 2016, Dr. Alfonso Victorino Famaran, Medical Center Chief of Dr. Jose N. Rodriguez Memorial Hospital, spearheaded the mainstreaming of the hospitalâ€™s Health Emergency Management Bureau Office into National Disaster Risk Reduction and Management arena through the...

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Business Permit Renewal Hub

The Business Permit Renewal Hub was initiated in 2014 through the Business Permits and Licensing Office to process the large volume of applications for permit renewal in January each year in a manner that is client-focused, streamlined, and efficient. It converges various local departments with the...

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Saving Babies, Saving Lives through Newborn Screening Confirmatory Testing

The project, Saving Babies, Saving Lives through Newborn Screening Confirmatory Testing, bridges the gap between babies initially diagnosed with Newborn Screening detectable diseases and having them tested for confirmation through the initiative of the LGU of

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UBAS: Ugnayan ng mga Barangay At Simbahan

UBAS or Ugnayan ng Barangay at mga Simbahan is a program started by former DILG Secretary Jessie Robredo. This aims to unite and strengthen community organizations to collaborate in providing solutions and develop partnerships in various aspects of community governance and health. The project was...

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Provincial Library Outreach Service

The library outreach services have 3 components which are: sharing of information materials to the public libraries and different institutions in the province, conducting storytelling to children, promoting reading through book exploring, and providing different activities for children in the...

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Pangasinan Crisis Intervention Center

Pangasinan Crisis Intervention Center (PCIC) is a special center and the first in Region l that operates 24 hours to serve as an activity center that immediately responds to individuals and families in crisis. It was established on May 7, 2006 under the Provincial Social Welfare and Development...

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Nagkakaisang Lingkod-Bayan ng Davao Oriental Barangay Outreach Caravan

Nagkakaisang Lingkod Bayan ng Davao Oriental â€“ Barangay Outreach Caravan (NLD BOC) is a Peace and Development program of PLGU-Davao Oriental initiated by Gov. Nelson Dayanghirang. It aims to reintroduce Government and bring services closer to the

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Hospital Epidemiology and Surveillance Unit (HESU)

The best practice is the integration of a surveillance system in the institution capable of detecting, reporting, and responding to health threats in close collaboration with external stakeholders. The distinct feature of this is the identification of a framework that consolidates the enormous...

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Barangay Learning Hub

Launched in February of 2015, the Barangay Learning Hub (BLH) is a community resource facility established by the City Government in partnership with the Multi-Sectoral Governance Coalition (MSGC) group and the barangays. The hub is equipped with computers with fast internet access, educational...

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Empowered Lumad: Indigenous Communities

One of the many best practices of the local government unit of Carmen, Surigao del Sur is called â€œIntegrating Education and Good Governance through Agriculture in Sitios Gacub and Tabinas: An IP Community.â€ With the threat of insurgency (NPA) and being a Geographically Isolated and...

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Decentralized and Transparent Management of Financial Resources through an Integrated Financial Management Information System

Electronic Financial Management is an integrated financial management information system that facilitates the management of the scarce financial resource of SUCs. It is composed of four distinct applications, namely; Purchase Order Administration Module for the Purchasing Service Division, Budget...

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Bulacan Rescue

The Bulacan Rescue Project, launched on August 15, 2009, is the flagship initiative of the Provincial Government of Bulacan and one of the pioneer government emergency response management projects in Central Luzon that provides 24/7 emergency services and assistance before, during, and/or...

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School Hydrological Information Network (SHINe)

School Hydrological Information Network or SHINe is a simple school-based program aimed at addressing issues on the effects of climate change, in particular focusing on awareness of hydrometeorological-related (hydromet-related) disasters. The activity is one way of supporting the Department of...

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e-Learning for Agriculture and Fisheries

Intending to provide services along the value chain, ATI started with the e-learning component of the e-Extension Program for Agriculture and Fisheries.Â It now offers diverse online courses on agricultural production technologies as well as special courses on agricultural marketing, quality...

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Watch and Ward: Livelihood and Monitoring Team

As Tagum City ventures towards the pursuit of curbing poverty among its marginalized people and sailing through its livelihood agenda, the Livelihood Monitoring and Evaluation (M&E) Team, a unique watchdog group, was strategically organized to guarantee that the income-sourcing livelihood programs...

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Project EU â€œChampions for Healthâ€ (Kadarag-an sa Ikaayong Lawas)

Project Champions for Health â€œEUâ€ is a program where high quality health care services were brought to every barangay of San Jose de Buenavista. It delivers rightful, sustainable, and quality health service for all the people of the municipality, especially the poor. The program leads...

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I Love Pangasinan Kalusugan Karavan (ILPKK)

The I Love Pangasinan Kalusugan Karavan (ILPKK) is one of the flagship health programs of the Provincial Government of Pangasinan administered by the Provincial Health Office (PHO). More than a breakthrough in the province, the ILPKK (commonly known as Kalusugan Karavan) has expanded the scope of...

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Revitalized Records Management Program through the PRMIC

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Indigenous People Summit

It is a new innovation that addresses the healthcare needs of some of the marginalized community especially in Loreto, Agusan del Sur. The Department of Health headed by Regional Director Dr. Jose R. Llacuna, Jr, MPH, CESO III and Maam Delma O. Legaspi DMO IV of Agusan del Sur in cooperation with...

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Blood Letting per Barangay

Bloodletting is a Mobile Blood Donation Activity in every barangay. It is an adaptation of the existing National Voluntary Blood Services Program of the Department of Health which primarily promotes voluntary blood donation to provide a sufficient supply of safe blood and it also aims to increase...

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Buntis Congress

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Geographic Information System in Agricultural Project Management

To effectively implement the different agricultural projects in the City of Tanauan, the Office of the City Agriculturist is utilizing the Geographic Information System (GIS) in project management. The Office uses a geotagging tool during validation of the area and identification of recipients as...

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Establishment of Supply Inventory System for Commonly Used Supplies

An accurate inventory of supplies on stock is performed and monitored from time to time using Agency Procurement Request to purchase from DBM Procurement Service up to the delivery of supplies in the stockroom and releasing of the same to end-users. Inventory Report is prepared every end of the...

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Sustaining Business Excellence through Unit Scoreboards

The Philippine Heart Center (PHC) has implemented the Performance Governance System (PGS) since 2013Â as a strategic plan to bring about transformative development and increase hospital operational efficiency. The unique implementation of PGS is having a Unit Scoreboard per division in all...

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TeleCARE Nursing

The Telephone Call-Assisted Reinforcement of Client Education (or TeleCARE) is a telehealth service provided by the PHC. It aims to reinforce education, encourage physician follow-up, and prevent readmission. Under Linda G. Buhat, RN, Ed.D, an ad hoc committee was formed in 2016 to learn about...

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Anti-Smoking Campaign of Laguna

By virtue of Executive Order No. 42, S. 2014, Gov. Hernandez ordered the strict implementation of No Smoking Policy in 2014 covering all provincial offices and hospitals under the auspices of the Provincial Government of Laguna (PGL) to create a â€œ100% smoke-free environmentâ€. The...

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Serbisyong Tama Caravan

Medical and Dental Mission have also been conducted in other provinces, but the Provincial Government of Laguna felt the need to bring the basic services urgently needed by its people so the administration decided to regularly conduct Serbisyong Tama Caravan to service the poorest of the poor and...

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Bombastik Pumping Stations

One of the major problems that the City of Navotas continuously encounters is flooding. As a solution, the City Government implemented the "Bombastik Pumping Station" project. The LGU initiated the construction of the river wall to prevent overflowing of the river, as well as floodgates to control...

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Students Today, Road Users Tomorrow (STRUT) Program

The LTO Bicol initiated the Students Today, Road Users Tomorrow, or STRUT Program- a school-based road safety awareness program that benefits over 27 million K-12 students in the entire nation. STRUT is an initiative that ensures public safety through proper education and information dissemination....

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Zero on the Go: Zero Open Defecation Program of Tubod

Tubod is the first Zero Open Defecation (ZOD) in Caraga Region. Zod is a Department of Health initiated program. It is considered as one of the best practices because it replaced the traditional approach of passing feces outside a toilet. It started last

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IPCR and OPCR: The Power of Coaching and Empowering among Employees

The religious implementation of the Results Performance Management System (RPMS) of the LGU-Tubod through the semesterly evaluation of employeesâ€™ IPCR and OPCR provides a venue to coach and empower the workers to become effective and efficient service providers to the LGUâ€™s...

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BASURA-BUGAS PROGRAM

Basura Bugas Program is the city's response to the national law, Republic Act No. 9003, known as the Ecological Solid Waste Management

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Seeds Varietal Trial in Ecosystem Adaptation Program

Seeds varietal trial program, by Oton's agricultural office, provides innovative solutions to address the effects of climate

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Unlad Noveleta Enrollment to Employment Program

Established in 2017, the Local Government of Noveletaâ€™s vision of providing globally competitive human resources took flight through the â€œEnrollment to Employmentâ€ or E2E Program.To ensure that this vision is fulfilled, the LGU of Noveleta provides programs, projects and...

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Mobile Blood Donation Information System PLUSS

The Mobile Blood Donation Information System PLUSS (People-centered, Leadership initiatives, Upgrade innovation, for Sustainable blood Strategy) is a record management system that enhances the implementation of the LGU's mobile voluntary blood donation program across the municipality.Â Through...

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Operation: Burial at No Cost

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Barangay Health Leadership and Management Program

The Barangay Health Leadership and Management Program is part of the City Leadership and Governance Program given to the City Government of Batangas last July 2014, under the Cities Development Initiative of USAID. The program was facilitated by the Department of Health, Zuellig Foundation, and the...

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Dok-hang: Katok sa Maysakit Doc-to-Door Program

â€œDok-hang: Doc to Doorâ€ is an institutionalized innovative program of LGU Noveleta where doctors and nurses knock on houses of patients who are bedridden and incapable of visiting the health center. The principal notion of this program is that â€œIf you cannot go to the health...

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Farm to Table Program

The LGU has a Farm-to-Table Program that began in 2017 that helps farmers in their income by removing the middlemen. To make this possible, the San Luis Farmersâ€™ Association is born. The farmers are expected to supply more than 1 ton of assorted vegetables daily. The price is still based on...

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Black Gold from Natural Waste

â€œBlack Gold from Natural Wasteâ€ is an agricultural state universityâ€™s initiative to complement the Tertiary Education Subsidy (TES) of the government with the institutionâ€™s expertise in organic farming technology. It is a pivotal move in creating an industry in the rural...

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Community-based Blood Banking: a prototype of a people-centered health care

Access to blood services is difficult when there is a low inventory of blood in the blood bank. During these seasons, the Cotabato Regional and Medical Center (CRMC)- Blood Bank can hardly provide blood products not only for their own patients but also to other hospitals located both in Region 12...

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Unity in Diversity: Promoting a Culturally & Faith Sensitive Environment

The Medical Social Workers of CRMC always aim to be of service to the people regardless of their culture, ethnicity, and faith by observing the principles of acceptance, individualization, and non-judgmental attitude with a belief that every human being has worth and

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Kapatiran Laban sa Tuberculosis

A monthly general assembly is conducted to strengthen the Programmatic Management of Drug-Resistant Tuberculosis. Over the years, the assemblies conducted were tailored fit to the patients' needs and the Department of Health program calendar. In 2018, drug-susceptible TB patients were included. The...

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Emergency Preparedness Program

Disaster Preparedness, initiated by the Health Emergency Management Bureau (HEMB), is an integrated program of long-term multi-sectoral development with activities whose goals include the strengthening of the overall capacity and capability of an organization to be ready to manage disaster...

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Anti-Microbial Stewardship (AMS) Awareness Outreach Program

The AMS Awareness Outreach Program is the answer to the committee to promote the stewardship culture beyond the bounds of the hospital. The program is an off-shoot of educational awareness practices recommended in its Core Elements.

It has included educating not only hospital personnel (doctors,...

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Synergism of SUC’s Trifocal Functions towards the 2030 Agenda for SDGs

Hablon sa Cebu, Handwoven in Argao is considered a viable demonstration project of how the trifocal functions of instruction, research and community extension of Cebu Technological University can be interwoven into the fabric of an SUC's agenda and bring in revenue to augment university funding...

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IDOLescent MATTER

IDOLescent MATTER (Motivate. Advocate. Teach. Testify. Empower. Relate.) is a holistic, culture-sensitive peer education strategy, mobilizing adolescents as peer educators in promoting healthy adolescence and preventing early pregnancy. The project trained and mobilized adolescents as peer...

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BJMP-NCR PRMIS Recruitment Kiosk

The PRMIS Recruitment Kiosk aims to provide an effective, efficient, and stable system in delivering outstanding services to the client. The system supports the operations of the Records Section, Administrative Section, and Message Center. It delivers services in an orderly manner that can respond...

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Oplan PAWID: Panatilihing Walang Illegal na Droga sa Piitan

Oplan PAWID stands for PanatiLihing Walang Ilegal na Droga sa mga piitan ng BJMPRO-1. Launched last 09 November 2017, Oplan PAWID was a new innovation initiated by then Jail Senior Superintendent REBECCA B. PAWID, Jail Regional Director (RD) of

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Sponsor-A-Release Program

An Institutional Correction primarily aims to strengthen its endeavor towards effective rehabilitation and reformation. In line with this, due to an increase in the number of Persons Deprived of Liberty (PDLs; formerly known as â€œinmatesâ€) committed in the BJMP with drug-related cases,...

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Command Center

The Binan Command Center is composed of four different offices that are operational 24/7. These offices are the CCTV Office, Call Center, Fire Auxiliary, and Binan Emergency Response Unit Base.

The CCTV Office is composed of four radio operators and 16 CCTV operators. A total of 96 CCTV cameras...

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The ABC of Business Permitting and Licensing of Bayawan City

The ABC of Business Permitting and Licensing of the Local Government Unit of Bayawan City, Negros Oriental was initiated by the Business One-Stop Shop (BOSS) under the Administratorâ€™s

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Plastic Palit Lapis Program

To promote proper waste management disposal, The Arteche Municipal Solid Waste Management Board (SWMB) created their flagship program, the Plastic Palit Lapis Program (PPLP), where people collect trash, put them inside 1.5-liter plastic bottles to make eco bricks, and exchange these filled...

How Honeybees Can Boost Productivity In Tropical Evergreen Regions

In tropical Asian communities, men traditionally engaged in honey hunting and gathering. Today, beekeeping and honey production are becoming a family home gardening pursuit involving women and children as well. The hive honeybee Apis cerana is indigenous to Asia, 80% of the flora in tropical Asia...

Smarter Public Service Through Data Analysis

In recent years, we have seen the increased use of basic data analytics and how they revolutionize and revitalize not only businesses but also the public sector. They have played a vital, transformational role in improving the quality of public-sector decision- and policy making, strengthening...

Gearing Up To Industry 4.0

Industry 4.0, the rapid technological revolution driven by newgeneration technologies, has fundamentally transformed the future ofproduction systems. The integration of manufacturing with state-of-theart ICT linked to logistics processes among different companies is onekey concept behind Industry...

Agricultural Productivity in Asia

This research was undertaken to show how the current gaps and weaknesses in systems for monitoring agricultural productivity in APO member countries could be addressed. The comprehensive report analyzes agricultural performance and productivity trends with data from 1961 to 2015. It paves the way...

Event »

DAP Event

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Single Window Passport Application and Renewal

DFA 2.0, the innovation team of the Department of Foreign Affairs, came up with the Single Window Passport Application and Renewal as the teamâ€™s innovation project. This came from DFA 2.0â€™s aspiration to improve the delivery of passport services to enhance customer satisfaction and...

LGQC Employee Development Portal

InnLab QC, the innovation team of the Local Government of Quezon City (LGQC), came up with the Employee Development Portal as the teamâ€™s innovation project. This came from InnLab QCâ€™s eagerness to improve the Human Resource Development (HRD) programs to build a capable and responsive...

OF-CORS (Overseas Filipinos CFO Online Registration System)

InnovaTHORS ThinkerBELLES, the Innovation Team of the Commission on Filipinos Overseas (CFO), came up with the Overseas Filipinos CFO Online Registration System better known as OF-CORS as the teamâ€™s innovation project. This came from the teamâ€™s objective to simplify the registration...

UP-Docs (Document Management System)

Arcreons is one of the innovation teams of the City Government of Muntinlupa (CGM). They came up with UP-Docs for their innovation project and incorporated Dapat Alam Mo! (DAM), Repaso, and Train Dâ€™ Trainer alongside. These projects came from the teamâ€™s aspiration to improve the...

Building Permit One-Stop-Shop

Brain Child is one of the innovation teams of the City Government of Muntinlupa. They came up with an innovation project and entitled it as Building Permit One-Stop-Shop. This came from the teamâ€™s aspiration to improve the processing system of the building permit. Using the insights...

DICT Knowledge Management System

Eye-Know is the innovation team of the Department of Information and Communication Technology (DICT) which came up with the innovation project called DICT Knowledge Management System.Â The team wanted to design a system that will acquire and share organizational knowledge within DICT. Using the...

ePMEC System (Electronic Planning, Monitoring, and Evaluation, and Coordination System)

The ReportARs Notebook is one of the innovation team of the Department of Information and Communication Technology (DICT) that came up with the Electronic Planning, Monitoring, and Evaluation, and Coordination System (ePMEC System). They were inspired to improve the project and monitoring within...

Quarantine Quality Queue

The Health Guard Innovators is one of the innovation teams of the Department of Health (DOH). They came up with the project Quarantine Quality Queue. The team wanted to reduce queuing time in availing of the yellow fever vaccination. Using the information that was gathered through surveys,...

One-Stop-Shop Online Hospital Licensing System

Yes na Yes sa OSS is one of the innovation teams of the Department of Health (DOH) which came up with the project One-Stop-Shop Online Licensing System. The team was inspired by the goal to harmonize processes under the One-Stop-Shop based on Administrative Order 2007-0021. Through surveys,...

DOTr KwikBooks

Team Sabaw is the innovation team of the Department of Transportation (DOTr). They came up with the project KwikBooks. This came from the teamâ€™s inspiration to develop an effective project monitoring system for the stakeholders. Using relevant information, the team was able to identify three...

WikInsurance

I.C. Minds2, the Innovation Team of the Insurance Commission (IC), came up with WikInsurance as their innovation project. The team desired to improve the efficiency of the delivery of the insurance literacy program. Using relevant information, the team was able to identify different issues on the...

Automated Faculty Evaluation System

iTSU, the innovation team of Tarlac State University, came up with an Automated Faculty Evaluation System (AFES) which features guidelines and instructions upon login, subjects listed with course code, schedule and instructor assigned, evaluation instrument with instructions are incorporated,...

eASY CCV (Certification, Certified True Copy and Verification)

LRA Futurists is the Innovation Team of the Land Registration Authority. With the aspiration of the team to improve the issuance of a Certification, Certified True Copy and Verification, they came up with the eASY-CCV as their innovation project. Using relevant information, the team was able to...

E-Restricted Area Pass Application

The Change Agents is the Innovation Team of the Mactan Cebu International Airport Authority (MCIAA). They came up with an innovation project called E-Restricted Area Pass Application (E-RAP). It came from their ambition to improve the processing time for the issuance of the restricted area pass...

MMDA QuickDocs

The Doc S In is the innovation team of the Metro Manila Development Authority (MMDA) who came up with QuickDocs. The project came about because of their goal to improve the efficiency of the existing document management system. Using relevant information and gathered insights, the team was able to...

MMDA LabHub

Traffic Solution Innovators, one of the innovation teams of the Metro Manila Development Authority (MMDA) came up with an innovation project called LabHub. It came about through the teamâ€™s aspiration of gathering the stakeholdersâ€™ support in implementing effective traffic management...

AutOPD (Automated Out-Patient Department)

ONP Inno-5ingko, the Innovation Team of Ospital ng Palawan (ONP), came up with AutOPD as their innovation project. Retrospectively, they aimed to make their Out-Patient Department (OPD) services more responsive to clients. Using the pre-gathered data on common practices, the team was able to...

EDSP e-Scholars Program

Inn-OWWA-Vators is the Innovation Team of the Overseas Worker Welfare Administration (OWWA). They came up with the EDSP e-Scholars Program as the teamâ€™s innovation project. This was made to provide efficient and effective monitoring and tracking of OWWAâ€™s scholars. Using...

Health Care Output 1995-2007

The article presents two changes to how health output is calculated: (a) a change to the groupings of health activities; (b) a change to GP prescribing and presents the latest data for 2007, a new quality adjustment for 2006, and forecast quality adjustment for 2007, using the latest

Expert »

(Dr.) Marson, Brian D.

Bio: Dr. Brian Marson is a professor in the Public Management Development Program, Development Academy of the Philippines, and international advisor to OECD, Paris, France and the APO in Tokyo. He is also President of the Public Service Excellence Institute of Canada, and co-founder and Senior...

Compendium of Innovation »

Philippine Extractive Industries Transparency Initiative (PH-EITI)

The Philippine Extractive Industries Transparency Initiative (PH-EITI) is a multi-sectoral initiative that implements the EITI, the global standard of transparency in the mining, oil and gas industries, for the open and accountable governance of natural

Compendium of Innovation »

Philippine National Trade Repository

The Philippine National Trade Repository (PNTR) is a web-based portal launched by the Department of Trade and Industry (DTI) that provides a â€œsingle source of comprehensive, accurate and up-to-date information on all trade-related mattersâ€ to promote transparency in regulation and...

Compendium of Innovation »

Project Repeal: The Philippinesâ€™ Anti-Red Tape Challenge

Adopting best practices from Repeal Initiatives of other countries such as the United Kingdom (Red Tape Challenge), Australia (Cut Red Tape Initiative), Vietnam (Project 30), and South Korea (Regulatory Guillotine), the Philippine Project Repeal is geared towards the review of irrelevant,...

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Single Entry Approach (SEnA)

The Single Entry Approach (SEnA) is a citizen-centered system that attends to the immediate resolution of employer-employee grievances to prevent them from maturing into full-blown cases. The system cuts downtime for resolving labor disputes and puts in place Single-Entry Approach Desks (SEADS) in...

The Central Communications and Emergency Response Center (Davao City Central 911) is a 24/7 local emergency response system of the Davao City Local Government Unit established to provide a centralized and integrated system that links the governmentâ€™s resources to promote immediate,...

Compendium of Innovation »

Community Health Information Tracking System (CHITS)

The Community Health Information Tracking System (CHITS) is a low-cost, open-source electronic medical record (EMR) system designed and developed for government health

Compendium of Innovation »

Community Rehabilitation Program

The Community Rehabilitation Programme is a collaborative initiative of the Malaysian Prison Department and the Armed Forces of Malaysia under the National Blue Ocean Strategy that focuses in addressing prison overcrowding in the country by means of transferring and reforming prisoners eligible for...

Compendium of Innovation »

Computerized Mining Cadastre System

The Computerized Mining Cadastre System (CMCS) of Mongolia is a web-based, GIS-enabled system for obtaining, managing, monitoring, and storing real-time information on mineral licensing activities in the country with the purpose of enhancing transparency and improving administrative procedures and...

Compendium of Innovation »

Digital Budget and Accounting System (dBrain)/Korean Financial Management Information System (KFMIS)

The Digital Budgeting and Accounting System (dBrain) is Koreaâ€™s integrated financial management information system that governs the entire life cycle of the public sectorâ€™s financial system. dBrain performs all financial processes of the government online and integrates the financial...

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DROMIC Virtual OpCen

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Project Sagip Batang Solvent (GBPR 2019)

Summary The Philippine Drug Enforcement Agency (PDEA) is the lead anti-drug law enforcement agency in the country, responsible for preventing, investigating and combating any dangerous drugs. Project Sagip Batang Solvent (PSBS) an initiative of the PDEA Director General in partnership with all...

Summary Nagkakaisang Lingkod Bayan ng Davao Orientalâ€“Barangay Outreach Caravan is a peace and development program of Provincial Government of Davao Oriental initiated by Gov. Nelson Dayanghirang. It aims to reintroduce the government and bring services closer to the people. It is a...

Compendium of Innovation »

Mobilizing Fisherfolk for Sustainable Integrated Coastal Management (GBPR 2019)

Mobilizing fisherfolk for sustainable ICM is defined as harnessing the time talent and treasures (3Tâ€™s) of fisherfolk and enhancing their capacity, character and credibility (3Câ€™s) for them to be empowered and actively participate and become a more effective partner in the program...

Compendium of Innovation »

RIPPLES Training Camp for Student Leaders (GBPR 2019)

Summary RIPPLES, an acronym for Responsive, Innovative, Proactive and Passionate Leaders by Example and for Social Change, is a seven-day intensive training camp for all student leaders of the four campuses of Carlos Hilado Memorial State College (CHMSC). It was initiated, proposed and organized by...

Compendium of Innovation »

Disiplina Village: Complete in-city housing package for disaster preparedness and resiliency

With the vision of benchmarking good quality housing units dedicated to building an empowered community with disaster-prepared and responsible homeowners, the city government of Valenzuela pushed for the construction of the biggest in-city relocation program in the

Compendium of Innovation »

South Cotabato Integrity Circle

The South Cotabato Integrity Circle (SCIC) is a multi-stakeholder forum and advisory body created by the South Cotabato Provincial Government to eradicate acts of corruption and promote good governance as a strategy towards poverty reduction. Through the Provincial EO No. 10 s. 2015, 21 leaders of...

Summary The establishment of OneExpert as a unified platform for the delivery of scientific and technical services and as a dynamic database of experts and consultants is an initiative to support the Department of Science and Technologyâ€™s (DOST) mandate to provide leadership and coordination...

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Library Monitoring Utilization System (GBPR 2019)

Summary The Library Utilization Monitoring System is a Capstone Project of BSIT students who graduated in the year 2014 and it was implemented in the campus library of ISU San Mateo so that the manual writing of daily attendance in the logbooks upon entering and leaving the library will no longer...

Compendium of Innovation »

Improving Local Fiscal and Financial Reporting (GBPR 2019)

Summary The BLGF instituted the policy on local fiscal and financial reporting of all LGUs, through the electronic Statement of Receipts and Expenditures (eSRE) tool to ensure transparency and accountability of LGUs. Instituted as the official reporting system of DOF on local fiscal and financial...

Compendium of Innovation »

Manpower Skills Training Program (GBPR 2019)

Summary The creation of the Manpower Skills Training Program (MSTP), initiated by Honorable Josemarie L. Diaz, the then first councilor, is an innovative Technical Vocational project in partnership with TESDA-ISAT and TESDA-Isabela is a six-month course to develop vocational skills on a Saturday...

Compendium of Innovation »

Sining na Gagabay sa Kabataang IlagueÃ±o

The training aims to equip its participants with knowledge about art and encourage creativity. Also imbue in young people a sense of the satisfaction that comes from working to create something, the ability to use and understand art effectively and recognize art education as a viable factor that...

Compendium of Innovation »

Pailaw: Lights for Life Project (GBPR 2019)

Summary Oplan PAILAW is a project of the City Government of General Santos that aims to energize far-flung barangays and tribal communities. Especially those that have problems negotiating with power distributors, obtaining permits, and documentation, and those that cannot afford expensive fees. It...

Compendium of Innovation »

Likay Droga: Lingap sa Kabataang Ayaw Sa Droga

The program started on November 25, 2013 led by Mayor Ronnel Rivera because he wanted an anti-drug program that is effective, results-oriented and possible for replication. LIKAY Droga aims to provide an avenue for potential drug users to focus their attention to livelihood activities and become...

Compendium of Innovation »

GSIS Security Analytics Project (GBPR 2019)

Summary The nomination is for the Security Analytics Project, implemented to be the backbone of the GSIS Information Security Office (ISO) in monitoring, detecting, preventing and responding to cyber threats in the shortest possible time. The project was initiated by CISO Jonathan Pineda and is an...

Compendium of Innovation »

Service Framework for Education and Rehabilitation of Persons with Disability

The implementation of the Service Framework for Education and Rehabilitation is an initiative of the LGU of Carmona to respond to the needs of persons with disability (PWDs) within the locality. It is a system that guides the LGU in the holistic development of PWDs from surveillance and detection...

Compendium of Innovation »

Citizen Satisfaction Index System (CSIS) Utilization Conference: Promoting Citizen-Driven Priority Action Planning

The CSIS Utilization Conference is an avenue to formally present the CSIS results to the local government functionaries and other stakeholders. It aims to inform local government units (LGUs) and other participants, including representatives from civil societies, academe, and national government...

Compendium of Innovation »

Project GASA – A Strategy to Prevent Teenage Pregnancy in Uba Bohol

The project aimed to increase the knowledge of the youth of Ubay, Bohol about reproductive health and sexual issues, and to improve their self-esteem for them to harness the capability on deciding to abstain from premarital sex. The project sought to guide, equip, arm, and capacitate the youth for...

Compendium of Innovation »

Increasing and Sustaining Civil Society Organizationâ€™s (CSO) Participation in Public Procurement Processes

The project aimed to increase and sustain the participation of CSO in public procurement processes, which covers procurement monitoring until contract implementation, to improve the management and utilization of public funds and to serve as deterrent against graft and corruption in the...

Compendium of Innovation »

Enhancing the Use of Pest Management Technologies

The project aims to facilitate the delivery and adoption of pest management technologies (PMTs) to selected Irrigation Associations (IAs) in the Caraga region. Specifically, the project seeks to generate the following: To equip/capacitate the Officers of IAs on PMTs through training, and...

Compendium of Innovation »

Government-CSO Partnership for the Adoption of NMIS Communication Plan: Pilot Project at Regional Technical Operation Center (RTOC) III

Compendium of Innovation »

Education 360 Degrees Investment Program

Education 360 Degrees Investment program is a holistic and systemic approach to uplifting the quality of local basic education. The city government adapts a â€œcover- all-frontsâ€ strategy and invests in every vital aspect of basic education: school supplies, curriculum, nutrition, teacher...

Compendium of Innovation »

AlkanSSSya Program: Moving Towards Inclusive Growth

The AlkanSSSya program was designed to fit the informal sector workers' way of life and to make saving for monthly SSS premiums affordable. The AlkanSSSya is akin to a huge filing cabinet with around 160 individual boxes or coin slots that can be locked and in which the informal sector workers drop...

Compendium of Innovation »

Empowerment of Coffee Farmers through Transformative Ability-Opportunity (TAO) Extension Framework

Adapted from the project funded by Commission on Higher Education (CHED) in 2012, the National Coffee Research, Development, and Extension Center (NCRDEC) continues the practice of extending support to coffee farmers by innovatively providing services to target stakeholders with technical...

Compendium of Innovation »

PHC Top Leadership Champions Increased Access to Cardiac Surgery in Five Regional Hospitals

Motivated by the national governmentâ€™s efforts toward Universal Healthcare â€œKalusugan Pangkalahatanâ€, PHC embarked on an ambitious program to provide greater access to specialized cardiovascular care by enabling existing regional medical centers to serve as regional heart...

Compendium of Innovation »

Linking Hospital Strategic Directions and Breakthrough Goals with Individual Performance in PGS

The PHC Performance Governance Systemâ€™s (PGS) main goal is to bring the hospital strategy down to the employees in all services, encouraging each one to contribute to the realization of the goals as set in PHCâ€™s 26 balanced scorecard

Compendium of Innovation »

BaLinkBayan: Overseas Filipinosâ€™ One-Stop Online Portal for Diaspora Engagement

BaLinkBayan is an Overseas Filipinosâ€™ (OFs) one-stop online portal for diaspora engagement, offering an integrated and unique platform to re-engage OFs with the Philippines through the D2D program of the CFO with the support and help of several government agencies such as the Department of...

Compendium of Innovation »

Service Excellence through Continuous Systems Innovation Monitoring and Evaluation (SECSIME)

Compendium of Innovation »

Improving the Discharge Process at the Bicol Medical Center (BMC)

A system-level approach in designing and implementing innovations in specific stages of the discharge process was utilized to reduce the incidence of overstaying. A higher level of inter-organizational communication and coordination was integrated in the discharge process as well as the strategies...

Compendium of Innovation »

Mobile Application for Agri-Food Price Information Dissemination

The project developed a mobile application as an enhanced dissemination service for prices of agri-food commodities in response to the changing technology that requires instant access to data. In the course of developing the mobile application, the title â€œPresyo sa Palengkeâ€ (PsP)...

Compendium of Innovation »

Re-engineering of Topographic Base Mapping Process to Improve Map Production

The objective of the project is to increase the production of the updated 1:50,000 scale topographic maps and to exceed the client satisfaction rating target of 87 percent required in NAMRIA Quality Manual through the improvement and implementation of work process based on the current resources of...

Compendium of Innovation »

Improving Access to PhilHealthâ€™s Tamang Serbisyong Kalusugang Pampamilya (TSeKaP)

This project intended to increase compliance among providers on the enlistment and profiling of eligible PhilHealth members and their dependents to improve the latterâ€™s availment of the TSeKaP package with the end goal of improving health outcomes. Background and Problem It is the mandate of...

Compendium of Innovation »

Strengthened Point-of-Care for Local Government Unit (LGU)-Owned Hospitals

The project aimed to (1) establish a mainstreamed referral and communication system; (2) increase membership coverage of qualified poor families; and (3) increase utilization of PhilHealth benefits right at the point of care. This shows that the project shall not only involve information...

Compendium of Innovation »

Expanded PhilHealth Services through PhilHealth sa Barangay

In a quest to improve the quality of services and benefits provided by PhilHealth, the project was introduced as an innovation that aims to bring PhilHealth services and benefits closer and more directly accessible to every Filipino which can be realized by: Bridging PhilHealth and the people...

Compendium of Innovation »

Legal Information Library in the Pag-IBIG Portal

The Legal Information Library (Library) is a product of the collaboration of Pag-IBIG Fundâ€™s Legal and General Counsel Group (LGCG) and Information Technology Infrastructure Department (ITID). It is an online storage of opinions issued by the LGCG aimed to enable the operating unit of...

Compendium of Innovation »

Muntinlupa Scholarship Program (MSP)

The Muntinlupa Scholarship Program (MSP) is the forerunner of the educational assistance programs of the City Government of Muntinlupa under the Office of the Mayor. The MSP facilitates the creation of criteria, receipt of application, screening, and selection up to the monitoring of scholars. It...

Compendium of Innovation »

Electronic Billing and Collection Systems (eBCS)

In the continuing thrust towards electronic paperless transactions, the GSIS launched the enhanced eBCS. The eBCS is a system that enabled remitting agencies to download billing files and upload electronic remittance files (ERFs) using a web-based application developed by the GSIS. The new version...

This guidebook is meant for NPOs aiming to introduce a business excellence (BE) model or awards for the public sector or to enhance their existing

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Introduction to Regulatory Impact Assessment

A properly conducted RIA helps identify the real-world impact of regulations and is likely to lead to better regulatory outcomes, enhanced public sector productivity, and greater acceptance of government action among affected

Knowledge Sharing: How to Boost Innovation and Productivity in the Public Sector

Daisy Ireton and Helen Caldwell, Campaigns and Communications Associates at Apolitical, will discuss why knowledge sharing is a key part of innovation, and how innovation in turn leads to increased public sector productivity and

Root Cause Analysis: A Disciplined Approach to Problem Solving for Continual Improvement

Engr. Renato Antonio S. Alvarado, a Safety, Health, Environment & Quality Consultant, will introduce the principal methodology of Root Cause Analysis and provide participants different problem solving tools and techniques to further improve your

Prolific Productivity in the Public Sector during the Pandemic

Mr. David O'Hagan, the Chief Firecracker of the Kick Fire Kitchen, will dive into specific tools and techniques that may help public-sector organizations kick-start and maximize their day-to-day productivity. (And even more so in these pandemic

Introduction to ISO 37001:2016 Anti-Bribery Management System

Antonio P. Santos, an Integrated Management Systems Specialist will discuss the general structure and major requirements of the standard and provide the key steps in establishing an anti-bribery management

Introduction on the Fourth Industrial Revolution, ISO 37120 Smart City, Robotics, AI, and IOT

Ralph Sherwin A. Corpuz, Ph.D., a Management System Consultant, will provide participants awareness and appreciation of the emerging technologies, standards and approaches geared towards the future of customer service. These technologies are expected to drive quality, productivity, and continuous...

Introduction to ISO 31000 Risk Management System

Engr. Charlie A. Marquez, PIE, a Quality Management Consultant, will introduce the concept of risk-based thinking and guide participants on how to prepare your organization's Risk Management System in line with your existing

ISO Quality Management System for Government Agencies: An Introduction

The global pandemic has placed a lot of government improvement initiatives on hold. Mr. Earl P. Tongol, Quality Improvement Consultant and Certified ISO 9001:2015 IRCA Lead Auditor, will highlight the importance and benefits of adopting an ISO 9001:2015 Quality Management System in public sector...

Appreciating Risk Management Concepts in this Time of Pandemic

The impact of the current COVID-19 pandemic has placed a heavy burden on both the public and private sector. Learning to appreciate risk management concepts allows organizations to plan for potential threats that can jeopardize organizational objectives including their continued operation and...

Public Sector Innovation Laboratory Masterclass: Innovation for a Futuristic Government

Ms. Racquel M. Barbecho, the Program Manager of the Government Quality Management Program Office, will introduce and guide participants through an innovation process they can use to identify and solve society's "wicked

Designing for Public Good: Design Thinking for the Public Sector

On-Off Group Managing Director Phil Smithson will discuss how to use Design thinking as a methodology for developing solutions and how public-sector organizations have applied it in their

5S in the Workplace: Organizing for Greater Public Sector Productivity

Honorary Certified APO Productivity Practitioner and Technical Expert/Trainer Ms. NiÃ±a Maria B. Estudillo will discuss the phases of 5S as well as its benefits to the public

Public Sector Productivity: An Introduction

Development Academy of the Philippines Senior Vice-President Magdalena L. Mendoza delivers an overview of public sector productivity and its related concepts and

Regulatory Management Framework To Enhance Productivity

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APO Productivity Databook 2019

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Innovation Creation In SMES: Lessons From Japan

SMEs play vital roles in the economic development of all countries,especially in stimulating productivity and industrial growth, and APOmembers are no exceptions. In addition to their significant contributions toGDP, SMEs provide 60% or more of the jobs in the region, making them amajor source of...

Privacy Policy

Who we are Our website address is: https://coe-psp.dap.edu.ph. What personal data we collect and why we collect it Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitorâ€™s IP address and browser user agent string to help spam...

P&Q Tool Highlight: Employee Suggestion Scheme

The concept of the employee suggestion scheme (ESS) is quite simple. Employees are encouraged to share creative ideas for improvement and innovation in the

Concepts and Principles of Total Quality Management

Total Quality Management has its roots in industrial engineering disciplines. The concept originated when Walter Shewhart developed the statistical process control and applied it to product quality

Strategic Foresight for Better Public Service

Being the sole provider of basic citizensâ€™ services, governments should be at the forefront of change in order to deliver in the best interests of the citizens. Moving from traditional planning to prospective analysis and scenarios, strategic foresight strengthens public sector organizations...

Education as an Investment for the Future

Aiming for equitable providence of all Filipinos for quality tertiary education in both private and public educational institutions, it prioritizes academically-able students coming from poor

Productivity Movement in the Philippines

Productivity is simply measured by the ratio of outputs over inputs, and the level of productivity is a fundamental determinant of

Performance-Based Incentives as a Motivator for Excellence

â€œOur people, through their taxes, provide the lifeblood of the government. They are the reason for the governmentâ€™s very existence.â€ - President Rodrigo Roa Duterte on the National Budget for FY 2017 On July 20, 2012, Executive Order No. 80 directed the adoption of the...

Performance-Based Evaluations Improving Organizational Efficiency and Productivity

In line with the spirit of innovation and good governance, the Department of Labor and Employment (DOLE) pilot-tested the Strategic Performance Management System (SPMS). It was developed by the Civil Service Commission (CSC), approved on March 04, 2011 through CSC Resolution No. 1100224, and...

Smart Regulation to Increase National Competitiveness

The MGR Program is designed to support economic growth and make it more inclusive through an improved business climate with reduced regulatory cost and more transparent and relevant

What we need in this age of knowledge

We are currently in the Knowledge Age, a new form of capitalism where knowledge and ideas have become the primary source of economic

Knowledge Management is Key in Post-Disaster Operations

The NBI had been charged with handling natural disasters while the Philippine National Police (PNP) is charged with missing persons and human-induced

Overview of Productivity and Quality Tools

A productivity specialist always strives to achieve high productivity and quality. To be able to do this, he/she must have the knowledge and competencies in different productivity and quality (P&Q) tools which will help in improving the effectiveness and efficiency of an organization. P&Q...

P and Q Tool Highlight: LEAN MANAGEMENT

Public sector organization faces a lot of challenges such as meeting the citizenâ€™s expectations, managing workforce transition, reducing risks in implementing new technologies, and financial limitations. Lean management, one of the major buzzwords within management today, addresses these...

P & Q TOOL HIGHLIGHT: ERGONOMICS

Workplace ergonomics is often associated with placing and design of equipment and furniture in a workplace, however it is much more than that. Ergonomics involves everything that involves people. It is making better use of human capacities (economize motions) and protect workers from hazards and...

Measuring Public Sector Productivity: The Atkinson Review

Measuring public sector productivity has proved to be a challenging and daunting task. For one, the very definition of the term â€˜productivityâ€™ varies and depending on the definition you stick to, the variables are different too. Compounding this issue is the perceived complexity of...

P&Q TOOL HIGHLIGHT: GREEN PUBLIC PROCUREMENT

Both the private and public sector have one goal in terms of procurement and that is to get the most â€œbang for the buckâ€. The private sector always aims for the best value to maximize profits to shareholders, while the public sector seeks the best value because of the increasingly...

P&Q Tool Highlight: Work Simplification

Work simplification means thinking about the best ways to do the task in order to save time, energy and resources. It also means accomplishing more tasks within a given amount of

What Does it Mean to be a Productivity Practitioner?

A P&Q practitioner is â€œone who is accountable for the institutionalization of productivity and quality improvement through the practice and application of various P&Q approaches and tools through promotion, training and

P&Q TOOL HIGHLIGHT: TOTAL PRODUCTIVE MAINTENANCE

Total productive maintenance (TPM) is a maintenance management approach that looks at maintenance as a productive function, and considers that it should be the concern of every unit in the organization. It aims to eliminate big losses on equipment effectiveness e.g. setup time, breakdown, speed...

Demingâ€™s 14 Points for Management

W. Edwards Deming, an American mathematical physicist, statistician, professor, author and management consultant, is considered to be the Father of Quality

CORRUPTION IN THE PUBLIC SECTOR

The 2017 Corruption Perception Index highlights how majority of the countries are making very little progress in addressing corruption. Two-thirds of the 180 countries surveyed scored below 50 (where 100 is very clean and 0 is highly corrupt).Â And the most flagrant fact about corruption is that...

P&Q Tool Highlight: 5S Methodology

5S is a systematized approach that helps address these problems. It also helps in achieving greater organization, standardization and efficiency, all while reducing costs and boosting

Government Best Practice Recognition 2019 (CALL FOR ENTRIES)

BACKGROUND The Government Best Practice Recognition (GBPR) is an initiative of the Development Academy of the Philippines (DAP) to promote and showcase outstanding and innovative practices demonstrated by the public sector organizations. It is one of the Academyâ€™s strategy responses to the...

DAP conducts the 2018 Development of Public Sector Productivity Specialists course

May 11, 2018 marks the end of the 2-week Development of Public Sector Productivity Specialists course. Twenty-six aspiring productivity specialists from different Philippine public sector agencies learned about the different productivity concepts, tools & techniques, and best practices in...

Ateneo Dean, COA Director speak on Citizen-engaged Governance in Kartilya Session

Strong institutions, accountable governments, disciplined citizens as well as participatory governance play a big part in a countryâ€™s long-term growth and development. This was the gist of the messages delivered by resource persons Dean Ronald Mendoza of the Ateneo School of Government and...

Expert Assists DAP in Concept Development for Future Center and Innovation Laboratory

The first Future Center and Innovation Laboratory will be set up in the country as the Development Academy of the Philippines plans to establish a dedicated facility that is envisioned to help government agencies and other stakeholders co-create solutions to â€œwickedâ€ problems through a...

DAP Hosts Pilot Run of APO Workshop on Developing Public Sector Productivity Specialists

The Development Academy of the Philippines recently hosted the Asian Productivity Organizationâ€™s â€œWorkshop on Developing Productivity Specialists in the Public Sectorâ€ at the O.D. Corpuz Hall at the DAP Building in Pasig City.Â The workshop, which was attended by 28...

Kartilya Session: E-Government and Regulatory Reform in Public Sector Productivity

The Development Academy of the Philippines, through its Center of Excellence on Public Sector Productivity (COE-PSP) Program, conducted its second Kartilya session entitled â€œGood Governance and Regulatory Managementâ€ last March 16 as part of its public sector productivity seminar series...

Kartilya Session on the Implications of the Tax Reform Law on Public Sector Productivity: Moving Forward with the TRAIN

Danofrata emphasized that the said law, or Republic Act No. 10963, aims to correct a number of deficiencies in the current taxation system and hopes to reduce poverty and inequality through a system where the rich would have a bigger contribution in tax payments while the poor would benefit more...

What Is Public Sector Productivity and Why It Matters

Productivity is commonly defined as the ratio of output in relation to the input required. Â The inputs are labor, equipment, space and energy used, while the outputs are measured by counting the goods and services produced in terms of monetary value. Â To raise productivity, the private sector...

The Philippines as the APO Center of Excellence on Public Sector Productivity

The Philippines as APO Center of Excellence on Public Sector Productivity The Asian Productivity Organization, an international governmental organization which aims to drive the productivity movement in Asia and the Pacific, has been implementing the Center of Excellence program which designates...

Key Gains from the Philippine Results-Based Performance Management System

Government agencies are often stereotyped as inefficient, inaccessible and unresponsive, while its employees are overpaid yet mediocre, and less accountable compared to their counterparts in the private sector. The Philippine Government, with President Rodrigo Duterte at the helm, has been...

The Public Management Development Program: Towards a Corps of Ethical, Committed and Development-Oriented Officials in the Philippines

The PMDP aims to foster careerism in government and promote stability in the

Streamlining Business Permits and Licenses Procedures in the Philippines

For two years, the Philippines 99th ranking in the Ease of Doing Business Survey remain unchanged. In the â€œstarting a businessâ€ criterion, however, the country further slipped from 164th in 2016 to 171st in 2017. Red tape remains a pervasive issue despite continuous reforms in the...

Are Public Sector Employees Productive or Not?

Do public sector employees work less than their private sector counterparts? A simple Google search of â€œgovernment employee memeâ€ results to hundreds of memes portraying public sector employees as mediocre, lazy, and incompetent. While a lot are exaggerations, these memes reflect how...

Kartilya Session on Performance Management: Performance Excellence in the Government

The theme of the Session was â€œPerformance Management and Productivity.â€ There were two speakers in the event: Dir. Gerald Janda of the Department of Budget and Management who discussed â€œPerformance-Based Management and Incentive Systems (PMIS) in the Philippinesâ€ and...

Kartilya Session on Measuring Public Sector Productivity: Public sector experts urge government agencies to measure productivity

University of the Philippines assistant professor Dr. Tina Clemente and Development Academy of the Philippines Senior Vice President for Programs Magdalena Mendoza encouraged government offices to measure productivity in order to track their performance, and also to discover opportunities for...

Kartilya Session on Government Rightsizing: Rightsizing the Issue of Bureaucracy

The resource speaker was a renowned political scientist in the country â€“ Dr. Clarita Carlos of the University of the Philippines â€“ Diliman. This is the effort of the Development Academy of the Philippines to provide an avenue where government agencies, the academe, and other sectors...

PH hosts public sector international conference

The Philippines, through the Development Academy of the Philippines (DAP) and the Asian Productivity Organization (APO), successfully hosted the International Conference on Public Sector Productivity (ICPSP) on October 10-12 at the DAP Conference Center in Tagaytay City. DAP President and Chief...

Kartilya Session on Foresight and Education: Two Great Men Visit DAP

Last October 13, 2017, the theme of the â€˜Kartilyaâ€™ Session was â€˜Foresight and Education in Productivity.â€™ This is the first installment of the said eight

Bilateral Cooperation Between NPOs (BCBN): Mongolian Productivity Organization Leaders Visit DAP

Top executives of the Mongolian Productivity Organization, one of 20 member organizations of the Asian Productivity Organization, recently paid a visit to the Development Academy of the Philippines, the implementing and focal organization of the Philippines as the APOâ€™s Center of Excellence...