Participants from 11 national agencies completed the Upskilling stage of the Designing Citizen-Centered Public Services (DCCPS) training offered by the Development Academy of the Philippines (DAP) through the Center of Excellence on Public-Sector Productivity (COE-PSP).
Held last 24-28 April 2023 held in DAP Conference Center in Tagaytay City, the Upskilling stage offered various lectures and workshops designed to enable participants to identify the service they want to improve and develop ideas to better services to the citizens.
DCCPS is an intervention offered by DAP’s COE-PSP that uses a different approach to streamlining and process improvement by prioritizing the client’s perspective. It is composed of four stages: Upskilling, Pitching, Project Incubation, and Knowledge and Experience Sharing.
The first batch of the 2023 DCCPS program is composed of 51 participants from the following agencies and state universities: Aurora State College of Technology (ASCOT), National Commission on Muslim Filipinos (NCMF), Pangasinan State University – Lingayen Campus, Professional Regulation Commission – Regional Office XI (PRC-Region XI), Philippine Statistics Authority, Philippine Ports Authority – Port Management Office Bicol (PPA), Department of Transportation – Automatic Fare Collection System Program Office (DOTr), Philippine Air Force, Department of Health – Rizal Medical Center (RMC), National Mapping and Resource Information Authority (NAMRIA), and Southern Luzon State University (SLSU).
The Upskilling stage of the training program covered the following sessions: Discover, Define, Design, and Deliver. These sessions were handled by Peter Dan Baon, Program Director of COE-PSP; Ms. Gianne Karla Gaoiran, Project Officer from the Office of the Managing Director of the Center for Governance; and Mr. Adrian Ramirez from the Productivity and Development Center. Through these stages, the participants were able to develop a plan and a low fidelity prototype, which will be continuously developed through the next stages and implemented in the participants’ respective offices.
In the next coming months, the participants will be focusing on pitching and project incubation to be able to iterate and later on implement their own projects in their respective agencies and universities.