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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: GEMBA WALK

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: GEMBA WALK

Purpose:  Process Efficiency, Process Improvement, Problem Solving, Service Improvement Target Participants or Users: Program Managers, Program Directors, Superintendents, Safety Officers, Chief...

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Featured Innovation Practices

Smart Governance Through Digital Solutions: The City Government of Valenzuela’s Digital Service Apps
Smart Governance Through Digital Solutions: The City Government of Valenzuela’s Digital Service Apps

The City Government of Valenzuela has embraced digital transformation to address inefficiencies in public service delivery through three key innovations: DotBot, V-Alert, and VAL-U e-CFEI.

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Securing Water, Sustaining Trust: The MWSS-CO Approach to Service Quality Standards
Securing Water, Sustaining Trust: The MWSS-CO Approach to Service Quality Standards

Amid growing challenges such as rising water demand, MWSS-CO implemented customer-centered service hubs and evidence-based satisfaction measures.

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Simplifying Investor Services: PEZA’s Online Platform to Advance Ease of Doing Business
Simplifying Investor Services: PEZA’s Online Platform to Advance Ease of Doing Business

PEZA's one-stop-shop facility consolidates critical services such as business permits, environmental clearances, and import/export documentation.

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The Philippine Department of Trade and Industry’s Drive for GovTech: For Ease of Doing Business and Responsive Service Delivery.
The Philippine Department of Trade and Industry’s Drive for GovTech: For Ease of Doing Business and Responsive Service Delivery.

The Department of Trade and Industry's (DTI) Drive for GovTech addresses systemic inefficiencies in Philippine government-business interactions, particularly the complex, multi-step processes for business registration and compliance.

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The Philippine Government’s Digital Transformation through DICT’s e-Government Initiatives
The Philippine Government’s Digital Transformation through DICT’s e-Government Initiatives

The Department of Information and Communications Technology (DICT) is driving the Philippines' transformation into a digitally empowered nation by introducing innovative e-Government initiatives.

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Mapping the Future of Maritime Operations Together with NAMRIA OMSIS
Mapping the Future of Maritime Operations Together with NAMRIA OMSIS

OMSIS is an electronic platform aligned with international standards that provides organized, easily accessible chart corrections.

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Work Disrupted Opportunity, Resilience, and Growth in The Accelerated Future of Work

The future of work swept in sooner than expected, accelerated by COVID-19, creating an urgent need for new maps, new mindsets, new strategies-- and most importantly, a trusted guide to take us on this journey. That guide is Jeff Schwartz. A founding partner of Deloitte Consulting Future of Work...

Featured Expert

(Dr.) Marson, Brian D.

International Advisor to OECD, Paris, Professor in Public Management Development Program, Development Academy of the Philippines

Bio: Dr. Brian Marson is a professor in the Public Management Development Program, Development Academy of the Philippines, and international advisor to OECD, Paris, France and the APO in Tokyo. He is also President of the Public Service Excellence Institute of Canada, and co-founder and Senior...

Webisodes

The Public Sector Productivity Webinars provide a cost-efficient learning platform to know more about concepts, tools, and techniques relevant to public sector productivity.

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Episode 3: Digital Productivity Infrastructure for Public-sector Productivity Improvement in India
July 29, 2025 | Via:

In this webinar, Dr. Lal presents an overview of how India is transforming governance through Digital Public Infrastructure (DPI). Highlighting flagship systems like the e-Office Portal, Knowledge...

Episode 2: Digital-Driven Administrative Reform and Citizen-Centered Governance in Da Nang, Vietnam
July 15, 2025 | Via:

In this webinar, Mr. Doan explores how the city of Da Nang overcame public service challenges through a strategy centered on digital innovation, structural transformation, and citizen-centric design....

Episode 1: Using LINE Official Account to Enhance the Quality Management System
July 8, 2025 | Via:

In this webinar, Ms. Thadchaya Jaichareon and Ms. Kitchakorn Arunsawat from the Thailand Productivity Institute share their approach to enhancing internal audit processes through digital...

New materials available for download

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LGEMC 2020-2023 Innovation Project Concept Compendium

Public Sector Compendium of APO Member Economies

ADVANCED PRODUCTIVITY TOOLKIT

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