To ensure continuity of operations while meticulously observing precautions and safety measures, the Carlos P. Romulo School of Diplomacy (CPRSD) of the Foreign Service Institute (FSI) adopted and transitioned to online learning. However, this paradigm shift revealed several challenges and difficulties, particularly in delivering content and online infrastructure.

A set of Business Continuity Practices practices was established and followed to ensure productivity, income, and staff performance during the COVID-19 pandemic. Because of these best practices, the laboratory could provide its regular services to customers, generate income, and receive awards from external award-giving bodies.

The Department of Foreign Affairs (DFA) could urge employees to continue to be careful and aware of the current situation. For offices or big organizations, what is important is that all personnel are properly informed and that no one is left behind.

The Bataan General Hospital and Medical Center have managed the outbreak in the hospital by taking appropriate measures to control the transmission of COVID-19 within and outside the hospital, such as quarantining all employees, in-patients, and watchers who were inside BGHMC at the time of recognition of the problem wherein strict quarantine house rules were implemented.

With the new El Salvador City Hall and its Business Permit and Licensing Office (BPLO), the business operators felt comfortable getting into the venue during renewal and new business applications. The operation of Business One Stop Shop made it easier for all business entities. They no longer need to go to other offices, and the waiting time for issuance of permits is a maximum of 30 minutes.

The HR Director prepared a draft Competency-based Human Resource Management System (CBHRMS) manual using the “borrow and build” concept from other sources, specifically from the CSC Generics Competency Dictionary, where the competencies and behavioral indicators of some of the commonly used competencies are defined.