The Development Academy of the Philippines (DAP), as the Center of Excellence on Public-Sector Productivity (COE-PSP), officially kicked off the 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services on 27-29 February 2024 at Ortigas Center, Pasig City. A total

A total of 42 participants representing 12 public-sector organizations joined this workshop. These organizations include Aklan State University, Bohol Island State University, City Government of Navotas, City Government of Tabaco, Albay, Cooperative Development Authority, Department of the Interior and Local Government, Employees’ Compensation Commission, Governor Celestino Gallares Multi-specialty Medical Center, Ifugao State University, Parole and Probation Administration, Sultan Kudarat State University, and Zamboanga Peninsula Polytechnic State University.

The workshop series holistically incorporates the tools and methodologies of design thinking, service design, and design sprint by analyzing citizen feedback and making the necessary changes to work processes, infrastructure, and channels to deliver value in public services. Participants will go through three phases: Upskilling, Pitching, and Pilot-testing, ensuring that their outputs commit to reducing service transaction hours and contribute to this year’s Productivity Challenge, the 2024 Fastbreak: 100K Transaction Hours Reduced.

There will be succeeding runs of the workshop series in March and April. Government agencies and offices can now nominate their participants. Email notifications will be sent to those accepted for the next runs.

The 2024 Fastbreak: 100K Transaction Hours Reduced initiative is part of the Productivity Challenge Program, a multi-year project led by the DAP COE-PSP. This program aims to elevate awareness and enhance the productivity and innovation of public-sector organizations (PSOs) across the Philippines. It seeks to cultivate a culture of innovation and improve productivity, ultimately enhancing service delivery quality.

For more information on the Productivity Challenge, please visit: