Municipal Government of Carmona, Cavite

Best Practice Focus Area/s

Citizens / Customers, Measurement, Analysis and Knowledge Management Operations

Year Implemented

July 2021

This is a GBPR entry


Carmona Centralized Communications System (CENCOMMS) is an in-house developed computer-based document management system intended to streamline document workflow and minimize paper-based transactions within the Municipal Government of Carmona, Cavite. This system includes several innovative features, such as document tracking, digital archiving, and an automatic alert system for municipal departments and clients.

Background and Problem

The document management system in the Municipal Government of Carmona, Cavite, was mostly manual and paper-based. Archiving, approval, tracking, and transferring documents from one office to another involved a lot of effort and paper. This tedious process made the feedback and approval system complicated, slow, and inefficient. Hence, the Municipal Government of Carmona developed CENCOMMS.

Screenshot of the CENCOMMS Dashboard

Solution and Impact

The Municipal Government of Carmona, through its Information Technology (IT) Office, started implementing CENCOMMS in July 2021. Through this system, the document workflow in the municipal government has significantly improved. Traditionally, letters are photocopied and personally delivered to concerned municipal departments for them to evaluate, give comments/recommendations, or take appropriate actions. Now, this process is done digitally through CENCOMMS. This led to immediate responses and actions to communications received by the municipal government.


Since the launching of CENCOMMS in July 2021, the feedback and approval system within the municipal government has become faster and more efficient. Numerous clients have also commended the LGU for this innovation. According to them, they are amazed by how fast the process is and how they are provided with automatic SMS updates regarding their transactions.