The Development Academy of the Philippines (DAP), through the Productivity and Development Center (PDC), recently conducted a management briefing for the 14 selected beneficiary agencies of the technical assistance projects on the development or enhancement of the Quality Management System (QMS).

Being at the forefront of advocating for the government-wide adoption of ISO 9001 QMS to effect systemic improvement in the delivery of public service and bringing the government closer to the people, the DAP-PDC’s GQMP Office took the lead in orienting the 2021 beneficiary agencies on the program and project requirements, as well as, secured their commitment to complete the project by 31 December 2021. The briefing was attended by 60 representatives from various government agencies.

In her welcome remarks, DAP Programs’ Senior Vice President Magdalena L. Mendoza said that, “It is only right and just to establish QMS in the whole of government, as it provides a framework to ensure quality and continuous provision of more value-adding services. It provides the foundation for government agencies to effect actual process and service improvements through simple and breakthrough innovations.”

The 14 beneficiary agencies were selected after careful and thorough deliberation of the technical working group, composed of representatives from the Department of Budget and Management (DBM), the Civil Service Commission (CSC), the Department of Interior and Local Government (DILG), and the DAP.

For QMS development, the selected beneficiary agencies that will be assisted by the DAP are the following national line agencies (NLAs), including pilot sites (as applicable): the Department of Information and Communications Technology (DICT), DSWD – National Council Disability Affairs (NCDA), Movie and Television Review and Classification Board (MTRCB), DoTR – Philippine Railways Institute (PRI), and the Philippine National Volunteer Service Coordinating Agency (PNVSCA). Also included are two state universities and colleges (SUCs): Mindanao State University (MSU), Apayao State College (ASC); and five local government units (LGUs): City Government of Davao, City Government of Butuan, City Government of Baguio, Municipal Government of Bauang, La Union, and the Municipal Government of Cantilan, Surigao del Sur.

As part of the service quality improvements initiatives through the establishment of ISO 9001 QMS, the DAP also extends its support to the 2021 beneficiary agencies, under the NLAs and LGUs, that may express their interest to expand their ISO 9001- certified QMS in the same year.

For process scope expansion, the two agencies are: Technical Education Skills Development Authority (TESDA) and the National Police Commission (NAPOLCOM).

DAP-PDC Advocacy and Institutional Development Office Director Evangeline M. Macariola, stressed that, “the adoption of QMS, which was institutionalized through Executive Order No. 605, increases the organization’s awareness of its duties and commitment to fulfill the needs and expectations of its customers, ensuring consistent delivery of quality products and services.”

The GQMP technical assistance intervention is composed of training, workshops, guidance sessions, and assessments. Upon completion of the project by December 2021, the agencies are expected to be certified to ISO 9001:2015 QMS standard within the next six months.

In her closing remarks, DBM Systems and Productivity Improvement Bureau Director Emelita B. Menghamal expressed that, “Beyond satisfying the needs and requirements of stakeholders, organizations must also strive to exceed their expectations through continually improving the way things are being done in the government. Establishing the QMS can contribute immensely to the country’s productivity and competitiveness as it addresses the requirements of the different sectors of the bureaucracy and promotes effective governance.”

As of December 2020, the GQMP has provided technical assistance to 50 beneficiary agencies in the development and/or expansion of ISO 9001:2015 QMS. At present, 38 of the GQMP beneficiary agencies already have their QMS certification, while the rest are currently working on their respective certification process. For more information about the GQMP, contact the Government Quality Management Program Office at

The DAP seeks to empower leaders, strengthen institutions, and build the nation through pioneering, value adding, synergistic ideas, concepts, principles, techniques, and technologies addressing development problems of local, national, and international significance. DAP – PDC offers capability building, technical assistance, and research related to productivity and quality improvement. For details about DAP-PDC, visit, email or call 0977–826‐ 3077.

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