Dr. Ilka Massue Kawashita, during one of the sessions, discussed the variables that drive citizens’ trust and confidence in public institutions.

The Public Service Value Chain Workshop, hosted by the Development Academy of the Philippines (DAP) through the Center of Excellence on Public-Sector Productivity in coordination with the Asian Productivity Organization, wrapped up a series of learning sessions and workshops in Pasig City from 23 – 27 October 2023.

The event brought together 35 participants from the DAP and the Department of the Interior and Local Government.

In her welcome address, DAP Senior Vice President for Programs Magdalena L. Mendoza emphasized the importance of optimizing value chains for efficient and effective public service delivery.

“As public sector entities serve citizens, they contribute significantly to national value. To meet the diverse demands of both private and public stakeholders, refining the public service value chain is thus crucial,” said SVP Mendoza.

The resource persons for the five-day workshop were Dr. Nilton Hideki Takagi, a Professor at the Federal University of Mato Grosso’s Institute of Computing in Brazil, and Dr. Ilka Massue Kawashita, an Associate Professor at the University of Phoenix in Phoenix, Arizona.

During the training, Dr. Takagi and Dr. Kawashita provided an overview of the concepts and methods of public service value chain development.

Participants discussed the processes in the value chain with Dr. Takagi.

They also shared the bottom-up approach in developing public service value chains, discussed how horizontal governance works, explored how public institutions can increase citizen trust and confidence, and guided the participants in collecting data and defining processes and macro processes within government institutions.

Dr. Kawashita also shared insights on the methods for monitoring and evaluating value chains. She emphasized the critical role of measuring performance in maintaining standards and ensuring quality. “If you can’t measure it, you can’t manage it,” Dr. Kawashita stressed. Simultaneously, Dr. Takagi delved into the software tools for designing value chains.

Dr. Takagi shared the concepts, approaches, and software tools for designing value chains.

On the last day, participants presented the value chains they had developed using various approaches.

The event culminated with discussions on creating a training manual for value chain development in the public sector, covering topics like planning, implementation, and management of value chain initiatives.

The workshop aimed to enhance public sector efficiency and contribute to national value by refining the public service value chain.

The resource persons and participants with DAP Senior Vice President for Programs Magdalena L. Mendoza, COE-PSP Dir. Peter Dan Baon, and DAP Resident Fellow Maria Rosario Ablan.