At the heart of public service is the citizens’ interest, and with resources in short supply, organizations must reassess their efficiency and productivity. The Development Academy of the Philippines (DAP), as the Asian Productivity Organization Center of Excellence on Public Sector Productivity, trains public sector agencies through the Designing Citizen-Centered Public Service Improvements (DCCPSI) Program to evaluate government service delivery, identify inefficiencies, and develop solutions to adequately address clients’ needs and expectations using the approach on Service Design.