Category: Regulatory Reform

Implementing Agency:

Department of Agriculture Western Visayas and City Government of Iloilo

Year Implemented:

March 2020 – present

Themes:

Perspectives on Productivity, Governance, and Development; Digitization & New Technologies

General Description

Kadiwa on Wheels is a joint initiative of the Department of Agriculture in the Western Visayas Region and the City Government of Iloilo, that seeks to help ensure food security despite the quarantine measures imposed by the government during the COVID-19 pandemic. It is a mobile market that enables citizens access to fresh agricultural products sourced directly from farmers or through their agricultural associations and cooperatives. The Kadiwa ni Ani at Kita Online Service is its online component.

Background and Problems

The lockdown measures imposed by local governments on their constituents have severely constricted the mobility of market goods from various parts of the country, contributing to soaring market prices and threatening food stability in a country where 16.6% of the population lives below the poverty line. Farmers and agricultural cooperatives have had their supply chains interrupted by restrictions on travel to traders and middlemen, forcing them to sell their products at a loss or risk spoilage.

Solution and Impact

The Department of Agriculture launched a partnership with the Iloilo City Government to create a rolling marketplace that sources its products directly from farmers and delivers them to designated spaces in various town plazas. Farmers associations and cooperatives from Iloilo provinces manned the mobile markets, which officially started operating in March 2020.

Besides the upscaling of the program in an official capacity, the Department of Agriculture’s Regional Executive Director for Region 6 Remelyn Recoter championed the initiative on a provincial level, paving the way for other local governments to coordinate with national initiatives to ensure food stability in their respective localities. The agency facilitated the implementation of the initiative by issuing food passes in the entire region, ensuring the unhampered movement of agriculture and fishery products.

To further reach communities affected by quarantine, DA opened its Kadiwa ni Ani at Kita online service using Google Forms (https://bit.ly/2BY1S9J) to continually provide a stable food supply without having to raise prices significantly. The online initiative accepts orders in bulk and delivers within two days. The agency also collaborated with delivery services such as Grab and Tapao PH to bring goods directly to consumers’ homes.

Milestones

As of May 2020, Iloilo City markets generated sales of PHP 3,684,368.00, or about 46% of the PHP 8,096,082.42 in total sales for the entire Western Visayas region during the two-month community quarantine.

In the same month of the original Kadiwa on Wheels launch, the Bureau of Fisheries and Aquatic Resources inaugurated a seafood version of the initiative, seeking to market agri-fishery products from the provinces to communities deprived of movement due to community quarantine.

According to Executive Director Recoter, the Kadiwa project is one of the key COVID-19 responses that will continue to be implemented even after the pandemic has passed. As of February 2021, Region 6 markets—via wheels, outlets, and online—have earned over 62.8 million pesos since the pandemic started, involving eleven sites in the region and the participation of 3,528 households, 54 farmers associations, individual farmers, and private companies.

A 1 billion peso fund has been created by the national government to upscale Kadiwa and introduce improvements in production monitoring and transportation.

Photos

Farmers from the municipalities of Tubungan and Lambunao selling fresh vegetables and high-value crops at Kadiwa on Wheels located in Molo, Iloilo City (Source: PIA)

Kadiwa on Wheels in Iloilo City (Source: JMG Improgo)

Kadiwa ni Ani at Kita Online Service via Google Form (Source: https://bit.ly/2BY1S9J)

Sources:

AgriMag. (2020, April 6). DA’s Kadiwa Ni Ani At Kita Store Now Online. Agriculture Monthly. https://www.agriculture.com.ph/2020/04/06/das-kadiwa-ni-ani-at-kita-store-now-online/

Lena, P. (2021, February 2). DA’s Kadiwa earns over P62-M in W. Visayas since pandemic. Philippine News Agency. https://www.pna.gov.ph/articles/1129340

Magcamit, Y. (2020, March 30). Department of Agriculture receives budget approval from IATF to aid farmers and ensure food security. Nolisoli. https://nolisoli.ph/77250/alpas-covid-19-department-of-agriculture-budget-approval-bn-ymagcamit-20200330/

Implementing Agency

Jakarta Provincial Government and Jakarta Smart City Management

Year Implemented:

2017 – present

Themes:

Management for Productivity; Quality and Agility; Digitization & New Technologies; Perspectives on Productivity, Governance, and Development

General Description

Developed by Jakarta Smart City Management, Jakarta Citizen Relationship Management (CRM) Application is a mobile application that streamlines public services management and citizen action from the Jakarta Provincial Government.

Background and Problems

In a megacity like Jakarta, where over 200 government agencies operate, the task of managing and resolving citizen complaints is a daunting task, complicated by multiple initiatives that require consolidation and immediate response.

Beginning in the latter half of 2010, improvements in online applications led to increased citizen engagement and enhanced institutional responsiveness from the local government. Initial efforts in Jakarta resulted in the 2014 launch of the application “Qlue,” an integrated citizen reporting system that subsequently led to improved response times from local government services. The app opened the door for better engagement with the local constituency, and the Jakarta municipality saw overwhelmingly positive results, including a 94% reduction in possible flood areas, a 61.4% boost in government efficiency, and a 47% rise in public confidence.

However, the success of Qlue as a communicative and inclusive avenue for citizen engagement was short-lived. By 2017, the number of complaints registered in the app had dropped significantly as a result of a systematic shift that reduced the daily reporting of data gathered from citizens from three times a day to just once a day, decreasing the potential for civic participation.

Solution and Impact

In 2017, the Jakarta provincial government launched the Citizen Relationship Management App (Cepat Respon Masyarakat) as part of the renewed efforts to replicate Qlue’s success. The platform consolidated 14 citizen complaint channels, including Qlue, that were being used throughout Jakarta’s regional units to process reports. The app was developed by the Jakarta Smart City Management that is responsible for facilitating and streamlining the follow-up reports of citizens who utilize official channels.

The app is considered a bridge between citizens and the government that allows for the resolution of all non-emergency problems in the province. The idea is for citizens to feel that their concerns on issues such as waste management, floods, traffic, and inappropriate public advertisements are being heard and acted upon by the local government with a sense of urgency.

The way reports are being handled by the respective institutions requires that initial coordination is accomplished within a maximum of six hours, and reports are to be submitted within a maximum of seven days. The local government would then act upon these escalated reports through follow-up action via the relevant district receiving the appropriate tasks. Every village in Jakarta has a community complaint dashboard that can be monitored through the app, further improving citizen engagement while also allowing regional working units to better coordinate and work together towards resolving city problems, shortening complaint resolution time, and reducing citizen complaints. Public complaints can also be served through village offices, sub-district offices, city halls, correspondence, or the inspectorate.

The long-term goal of the CRM platform is to fast-track the digital transformation of the public service governance model in Jakarta in a way that is clean, transparent, and citizen-focused.

Milestones

According to the Jakarta government, the number of escalations ranges from 12,000 to 15,000 in any given month, with an 83-86% completion rate. From January 2018 to September 2019, the platform recorded 1,886,685 reports completed, resulting from an average of 673 reports accomplished per day. The app remains in active use, as in March 2021 it was reported that there were 13,312 escalations submitted and 98.83% or 13,156 of those escalations were completed within 26.85 hours.

Jakarta Governor Anies Baswedan emphasized that through this development, it will be easy to identify and appraise performance based on reports, proposals, or complaints from the public.

The project was recently recognized as one of the finalists in the 2020 IDC Smart City Asia Pacific Awards, under the Civic Engagement category, as recognition for its innovative use of technology to solve real operational challenges.

Photos

A monitoring room for CRM concerns (Source: Jakarta PR Office)
Real-time screenshot of citizen concerns through the Qlue App as consolidated by the CRM platform (Source: Jakarta PR Office)

Sources

Bhwana, P. G. (2019, November 3). Jakarta Continues its Growth into Smart City: JSC Program Leader. Tempo.Co. https://en.tempo.co/read/1267731/jakarta-continues-its-growth-into-smart-city-jsc-program-leader

IDC (n.d.). IDC Smart City Asia Pacific Awards 2020 Finalists. IDC Official Website. https://www.idc.com/ap/smartcisties/2020-finalists/

Salsabila, L., Dzinnun, Y., Nurmandi, A., & Purnomo, E. P. (2020). Citizens Relationship Management (CRM) in Jakarta: Does its work or not? Ijd-Demos, 2(3). https://doi.org/10.37950/ijd.v2i3.64

Tobing, A. G. L. (2021, April 28). Data Cepat respons Masyarakat: Kolaborasi Warga Dan Pemprov DKI Jakarta selesaikan 13.156 Laporan Pada Maret 2021. http://www.beritajakarta.id/. Retrieved October 8, 2021, from https://www.beritajakarta.id/read/88869/data-cepat-respons-masyarakat-kolaborasi-warga-dan-pemprov-dki-jakarta-selesaikan-13156-laporan-pada-maret-2021#.YWAAZNpBw2w.