Pasig City, Philippines – The Development Academy of the Philippines (DAP), as the focal organization of the Asian Productivity Organization Center of Excellence on Public-Sector Productivity (COE-PSP), conducted the final batch of the 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services on May 21 to 23, 2024. 

The event was participated by representatives from the Office of the Ombudsman, Civil Service Commission, Home Development Mutual Fund (Pag-IBIG Fund), National Home Mortgage Finance Corporation, Bicol Medical Center, Quirino Memorial Medical Center, City Government of Pasig, City Government of Biñan, Local Government Unit of Bacnotan, La Union, and Local Government Unit of San Miguel, Bulacan.

The workshop served as a platform for innovative thinking and collaboration, where participants delved into various strategies designed to ignite their creativity and problem-solving skills to address identified challenge statements, ultimately enhancing their public service delivery.

The DAP continues to advance public sector productivity through the Productivity Challenge Program, seeking to foster a culture of innovation and efficiency within the public sector.

For more information on the Productivity Challenge, please visit:
https://productivitychallenge.dap.edu.ph/

This article was originally published on the DAP website. https://dap.edu.ph/dap-runs-the-last-leg-of-2024-fastbreak-workshop-series/

About the Tool

Purpose: Productivity Measurement

It records data in a systematically organized manner by tracking the frequency of specific events, defects, or other information. Check sheets are used to see how a process works and to count mistakes by type, location, and cause.

Examples of check sheets:

  1. A Tally Sheet is frequently used to gather information on quality issues and calculate the frequency of occurrences.
  2. A Checklist for Process Probability Distribution is used to obtain primary frequency distribution data.
  3. The Defect Checklist categorizes process flaws based on deformity and frequency of occurrence. 
  4. The Defect Cause Sheet tracks the causes of problems in the process.
  5. A Location Sheet uses a visual representation of the problems by indicating exactly where the problem is in a certain material.
  6. Graphical Sheets help people see information and understand how data spreads out.

Using a check sheet in the workplace helps individuals complete their tasks quickly and efficiently.

How to Use the Tool

Estimated Time Needed: 1 hr

Target Participants or Users: Process Owners, Planning Officers, Quality Control Assessors/Evaluators

Steps

  1. Decide on what data needs to be recorded.
  2. List the specific information to be monitored and provide a space for comments
  3. Determine the frequency of data gathering.
  4. Create the form and label accordingly. Include title, date/time, location, name of the checker/assessor, and categories.
  5. To verify that all necessary information is provided and that the form is user-friendly, pilot test the checksheet and revise based on the given suggestions.
  6. Obtain final approval before using the form.
  7. Educate the users on how to use the form.

References:

Marson, B. (Ed.) (2020). APO Manual: Public-sector Productivity. Asian Productivity Organization https://doi.org/10.61145/LGOT4261

Six Sigma Study Guide https://sixsigmastudyguide.com/check-sheet/

In a bid to revolutionize public service delivery, the Development Academy of the Philippines (DAP), as the focal organization of the the Asian Productivity Organization (APO) Center of Excellence on Public-Sector Productivity (COE-PSP), recently hosted the fifth batch of its 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services. The event took place from April 23 to 25, 2024, at the DAP Building in Pasig City.

Drawing 30 participants from key government agencies including the Department of Transportation, Metropolitan Manila Development Authority, Technical Education and Skills Development Authority, National Kidney and Transplant Institute, Dr. Jose N Rodriguez Memorial Hospital and Sanitarium, Technological University of the Philippines, Metropolitan Manila Waterworks and Sewerage System, and the Local Government Unit of Macalelon, Quezon, the workshop served as a hub for innovative thinking and collaboration.

During the intensive sessions, participants were equipped with an arsenal of tools and techniques including Crazy 8s, Design Charettes, the SCAMPER technique, Affinity Diagrams, and storyboarding. These resources aimed to sharpen their creativity, problem-solving skills, and ability to think outside the box, empowering them to ideate and develop groundbreaking solutions for enhancing public services.

The workshop series forms a vital component of the Productivity Challenge Program led by the DAP COE-PSP. This program is designed to cultivate a culture of innovation, increase efficiency, and elevate the quality of public service delivery by fostering consciousness, productivity, and imaginative thinking within public sector organizations.

Through initiatives like the Fastbreak Workshop Series, DAP continues to drive forward-thinking approaches to address the evolving needs of citizens and propel public sector productivity to new heights.

For more information on the Productivity Challenge, please visit:
https://productivitychallenge.dap.edu.ph/

This article was originally published on the DAP website.  https://dap.edu.ph/daps-2024-fastbreak-workshop-series-ignites-innovation-for-citizen-centered-public-services/

Pasig City, Philippines, April 19, 2024 – The Development Academy of the Philippines (DAP), recognized as the Center of Excellence on Public-Sector Productivity (COE-PSP), ran the fourth batch of the 2024 Fastbreak Workshop Series: “Designing Citizen-Centered Public Services” from April 16 to 18, 2024 at the DAP Building in Pasig City.

The intensive workshop convened 23 participants who were equipped with tools and techniques essential for ideating and developing innovative solutions tailored to enhance public services. Among the methodologies used were Crazy 8s, collaborative Design Charrettes, the inventive SCAMPER technique, strategic Affinity Diagrams, and compelling Storyboards.

The participants hailed from six government agencies and state universities and colleges including the Philippine Children’s Medical Center, Siniloan Water District, Metropolitan Waterworks and Sewerage System, Central Bicol State University of Agriculture, Eastern Samar State University, and Negros Oriental State University.

The 2024 Fastbreak: 100K Transaction Hours Reduced initiative stands as a beacon within the Productivity Challenge Program. Spearheaded by the DAP COE-PSP, this multi-year project is designed to raise awareness and enhance the productivity and innovation of public-sector organizations nationwide. Moreover, it aims to foster a culture of innovation and improve productivity, ultimately elevating the quality of service delivery.

For more information on the Productivity Challenge, please visit:
https://productivitychallenge.dap.edu.ph/

This article was originally published on the DAP website.https://dap.edu.ph/dap-runs-fourth-2024-fastbreak-workshop-series/

The Development Academy of the Philippines (DAP), as the Center of Excellence on Public-Sector Productivity (COE-PSP), has concluded the upskilling phase of the Development of Public-Sector Productivity Specialist – Foundation Course (DPSPS-FC) last 18-22 March 2024 in Quezon City.

Thirty-five participants representing 10 public-sector organizations joined the training. Participating agencies include the DAP, Department of Agrarian Reform, Department of Information and Communications Technology, National Commission on Indigenous Peoples Region I, Department of Science and Technology, Department of Energy, National Economic Development Authority, Department of Public Works and Highways, Polytechnic University of the Philippines, and the Department of Justice.

Over the course of five days, the participants were immersed in a series of learning sessions and workshops led by esteemed resource speakers. Topics ranged from understanding productivity concepts and measuring productivity in the public sector to diagnosing and analyzing productivity, and identifying productivity improvement solutions. DAP Resident Fellow Maria Rosario Ablan, Project Officer Philip Ryan Junginger, and Productivity Experts Elena A. Cruz and Niña Maria B. Estudillo provided insights and guidance.

A highlight of the program was a site visit to the Supply and Property Management Office (SPMO) of the University of the Philippines Diliman. Participants gained firsthand exposure to innovative approaches and best practices in productivity enhancement, particularly through the implementation of the Property Accountability Records and Disposal System (PARDS) Portal and the utilization of QR Code Mobile Scanner for inventory of property, plant, equipment (PPE), and semi-expandable properties.A highlight of the program was a site visit to the Supply and Property Management Office (SPMO) of the University of the Philippines Diliman. Participants gained firsthand exposure to innovative approaches and best practices in productivity enhancement, particularly through the implementation of the Property Accountability Records and Disposal System (PARDS) Portal and the utilization of QR Code Mobile Scanner for inventory of property, plant, equipment (PPE), and semi-expandable properties.

The culmination of the upskilling phase saw participants develop their productivity improvement plans (PIPs) based on their learnings and workshop outputs. This plan maps out the key activities of implementing a solution to a problem towards improving performance and efficiency in implementing programs and regulations.

From the upskilling phase, the participants will return to their agencies to prepare for the subsequent phases, such as pitching, implementation of the PIP, and a knowledge and experience-sharing session.

The DPSPS-FC is a comprehensive training program designed to equip participants with the knowledge, skills, and tools necessary to enhance productivity within the public sector. The course covers essential aspects of public-sector management, efficiency improvement, and the application of productivity frameworks.

Twenty-four participants from seven national government agencies (NGAs) and state universities and Colleges (SUCs) joined the batch 3 of the 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services held on 19-21 March 2024 at DAP, Pasig City.

Participating agencies include the Bases Conversion and Development Authority, Bureau of Fisheries and Aquatic Resources, Commission on Higher Education—National Capital Region, Department of Social Welfare and Development, Marikina Polytechnic College, Philippine Charity Sweepstakes Office and Philippine Drug Enforcement Agency.

Throughout the workshop, participants were assisted in understanding the core values and needs of their clients, laying a foundation for citizen-centered service design. They were equipped with tools on how to gather ideas for service delivery improvement such as Crazy 8s, Design Charrettes, SCAMPER, Affinity Diagram, and Storyboard, empowering them to ideate and develop innovative solutions to enhance their respective services. On the final day, they tested their solutions and made adjustments to their design prior to translating these into a plan.

The DAP, as the Center of Excellence on Public-Sector Productivity, will be accepting participants for the remaining sessions scheduled on 16 – 18 April 2024 and 23 – 25 April 2024. Nominating officers are encouraged to download the nomination form from the provided link and carefully review the accompanying guidelines before completing and submitting the document.

Download the nomination form here: https://productivitychallenge.dap.edu.ph/2024-fastbreak-workshop/

The 2024 Fastbreak: 100K Transaction Hours Reduced initiative is part of the Productivity Challenge Program, a multi-year project led by the DAP COE-PSP. This program aims to elevate awareness and enhance the productivity and innovation of public-sector organizations across the Philippines. It seeks to cultivate a culture of innovation and improve productivity, ultimately enhancing service delivery quality.

For more information on the Productivity Challenge, please visit https://productivitychallenge.dap.edu.ph/ or send an email inquiry to productivitychallenge@dap.edu.ph.

The Development Academy of the Philippines (DAP), as the Center of Excellence on Public-Sector Productivity (COE-PSP), hosted the second iteration of the 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services from 12 to 14 March 2024 at DAP, Pasig City.

Twenty-two participants representing five public-sector organizations attended this workshop. These organizations include Isabela State University—Ilagan and Echague Campus, the Local Government of Rodriguez, Rizal, the National Privacy Commission, the National Youth Commission, and the Social Security System.

The workshop series holistically incorporates the tools and methodologies of design thinking, service design, and design sprint by analyzing citizen feedback and making the necessary changes to work processes, infrastructure, and channels to deliver value in public services. Participants will go through three phases: Upskilling, Pitching, and Pilot-testing, ensuring that their outputs commit to reducing service transaction hours and contribute to this year’s Productivity Challenge, the 2024 Fastbreak: 100K Transaction Hours Reduced.

There will be succeeding runs in April. Government agencies and offices can now nominate participants following the nomination guidelines. Email notifications will be sent to those accepted for the next runs.

The 2024 Fastbreak: 100K Transaction Hours Reduced initiative is part of the Productivity Challenge Program, a multi-year project led by the DAP COE-PSP. This program aims to elevate awareness and enhance the productivity and innovation of public-sector organizations across the Philippines. It seeks to cultivate a culture of innovation and improve productivity, ultimately enhancing service delivery quality.

For more information on the Productivity Challenge, please visit: https://productivitychallenge.dap.edu.ph/

The Development Academy of the Philippines (DAP), as the Center for Excellence for Public-Sector Productivity (COE-PSP), presented the proposed framework and methodology for measuring public-sector productivity to the Inter-Agency Committee on Good Governance (IAC-GG) 1st Quarter Meeting and Planning Workshop.

The meeting was held on 29 February 2024 at the Executive Lounge of the Department of Budget and Management Central Office, Manila. DAP Center for Governance Vice President Imelda C. Caluen led the presentation.  Members of the IAC-GG  welcomed this DAP-led initiative, recognizing its potential to provide invaluable insights into assessing government performance over time.

Key IAC-GG members attended the meeting, including the Anti-Red Tape Authority, Commission on Audit, Philippine Civil Service Commission, Department of Information and Communications Technology, Department of the Interior and Local Government, Department of Justice, Governance Commission for GOCCs, Office of the Ombudsman Philippines, Presidential Management Staff, and the National Economic and Development Authority.

The DAP is conducting case studies on productivity measurement with two national government agencies and ten local government units. These research projects are part of the Academy’s effort to provide a standardized framework and methodology for evaluating the productivity of Philippine government agencies in support of the Philippine Development Plan 2023-2028

Government agencies and local government units interested to join in the pilot testing of this initiative may contact the COE-PSP Program Management Office at 8897-6296, or 631-0921 to 30 local 152 or through the email address cfg-coepsp-gse3@dap.edu.ph

Overview

The Conference on Public-Sector Productivity (CPSP) – Reimagining Public Service Delivery in the Digital Age was organized by the Development Academy of the Philippines’ Center of Excellence on Public-Sector Productivity. This conference aims to present the current state and future direction of digital transformation in the Philippine public sector, discuss digital technologies and means in transforming government service delivery, share best practices in designing digital services using citizen experience, and identify facilitating and hindering factors affecting digital transformation in the public sector, as well as potential solutions.

KEYNOTE PRESENTATION: 

Shaping the Digital Transformation of the Philippine Public Sector: Past, Present, and Future

David Almirol Jr.
Undersecretary for e-Government,
Department of Information and Communications Technology

This keynote presentation underscores the ongoing need for adaptability and innovation in the public sector and the digital challenges and opportunities that it faces. It explores the key developments in the digital transformation efforts in the Philippine public sector, discusses factors that shape the government’s roadmap, and highlights strategies for managing cybersecurity risks in the digital age.

RESOURCE PRESENTATION 1:

Designing e-Government Platforms and Portals for Better Citizen Interaction and Experience

Dr. Myung Jae Moon
Underwood Distinguished Professor
Underwood Distinguished Professor,
Yonsei University
Republic of Korea

The session highlights the use of AI and machine learning in designing and building inclusive, collaborative, and interoperable digital ecosystems for user-friendly and personalized interfaces.

RESOURCE PRESENTATION 2:

How Blockchain Technology Can Revolutionize Government Services in the Philippines

Atty. Nathan Marasigan
General Counsel – Yield Guild Games and Partner at M Law Philippines

The session explores the power of blockchain technology in optimizing data management, revolutionizing record-keeping, and enhancing citizen access towards secure, transparent, and efficient transactions with government services.

CASE PRESENTATION 1:

Zero Bureaucracy on eGovernance and Breaking Barriers on Data Silos

Alexander K. Ramos
Undersecretary, 
Cybercrime Investigation and Coordinating Center

This presentation shows how reducing bureaucratic barriers to data exchange made the government more efficient and connected and how it can contribute to a future where public service delivery is smooth and suited to each citizen’s needs, from breaking down silos to fostering collaboration.

Case Presentation 2:

AI Customer Experience

Curtis Matlock
Chief Executive Officer,
PROTO

This presentation discusses how certain Philippine government agencies used artificial intelligence (AI) to fulfill their digitization goals and promote openness, fairness, and accountability in public service delivery.

CASE PRESENTATION 3:

Tetrix Network – Tamper-Proof ID using Blockchain Technology

Engr. Emman Navalan
Chief Executive Officer,
Tetrix Network

This presentation shares how blockchain technology can revolutionize data management record-keeping and enhance citizens’ access to government services.

CASE PRESENTATION 4:

BSP at its PRIME: Advancing Innovation and Governance in a Data-Driven Economy

Noel Guinto
Director, 
Department of Supervisory Analytics
Bangko Sentral ng Pilipinas

This presentation examines how strategic data governance safeguards citizen privacy, ensures data security, and fosters a culture of responsible data handling within government organizations.

The Development Academy of the Philippines (DAP), as the Center of Excellence on Public-Sector Productivity (COE-PSP), officially kicked off the 2024 Fastbreak Workshop Series: Designing Citizen-Centered Public Services on 27-29 February 2024 at Ortigas Center, Pasig City. A total

A total of 42 participants representing 12 public-sector organizations joined this workshop. These organizations include Aklan State University, Bohol Island State University, City Government of Navotas, City Government of Tabaco, Albay, Cooperative Development Authority, Department of the Interior and Local Government, Employees’ Compensation Commission, Governor Celestino Gallares Multi-specialty Medical Center, Ifugao State University, Parole and Probation Administration, Sultan Kudarat State University, and Zamboanga Peninsula Polytechnic State University.

The workshop series holistically incorporates the tools and methodologies of design thinking, service design, and design sprint by analyzing citizen feedback and making the necessary changes to work processes, infrastructure, and channels to deliver value in public services. Participants will go through three phases: Upskilling, Pitching, and Pilot-testing, ensuring that their outputs commit to reducing service transaction hours and contribute to this year’s Productivity Challenge, the 2024 Fastbreak: 100K Transaction Hours Reduced.

There will be succeeding runs of the workshop series in March and April. Government agencies and offices can now nominate their participants. Email notifications will be sent to those accepted for the next runs.

The 2024 Fastbreak: 100K Transaction Hours Reduced initiative is part of the Productivity Challenge Program, a multi-year project led by the DAP COE-PSP. This program aims to elevate awareness and enhance the productivity and innovation of public-sector organizations (PSOs) across the Philippines. It seeks to cultivate a culture of innovation and improve productivity, ultimately enhancing service delivery quality.

For more information on the Productivity Challenge, please visit: https://productivitychallenge.dap.edu.ph/