Capability Development Archives - Page 5 of 9

With the fast-paced technological development and changing times and environment, the government has been finding different ways to address the needs and demands of the citizens. From 26 to 30 September 2022, the Development Academy of the Philippines, through the Center of Excellence on Public Sector Productivity, conducted the Designing Citizen-Centered Public Services workshops at the DAP Conference Center in Tagaytay City.

The workshops aimed to equip the agencies with the proper knowledge and skills to increase productivity by providing new ways to improve their systems and processes to serve the citizens better. The participants who attended are from the following agencies and institutions: Department of Science and Technology – Science and Technology Information Institute (DOST-STII), Department of Science and Technology – Philippine Council for Industry, Energy and Emerging Technology Research and Development (DOST-PCIEERD), Department of Social Welfare and Development (DSWD), National Book Development Board (NBDB), Rizal Medical Center (RMC), Quirino Memorial Medical Center (QMMC), Philippine Information Agency (PIA), Philippine National Railways (PNR), and Philippine Veterans Affairs Office (PVAO).

Ms. Beatrice Francesca Orante led the face-to-face training from DAP COE-PSP, wherein she gave lectures and guided workshops centering on innovative thinking and strategies.

Learning new ways and tools for innovation

The participants were given materials to study in preparation for the workshops and lectures, which focused on understanding clients’ experiences and how it can be further improved through different concepts and tools, such as the client journey map. The initial sessions have provided them the opportunity to analyze their own data and identify issues and pain points, which can be further improved in the workshops through the process of ideation.

A lecture was also given on the use and the different types of prototyping. The workshop on creating an idea sheet, prototyping, and designing a user test has helped the participating agencies to consolidate their ideas. The user testing was also conducted during the five days, wherein they were able to get insights and perspectives not just from the speaker but from their co-participants to improve their prototypes better.

From ideas to ways forward

To put into action the ideas and plans created through this training workshop, the participants went through identifying the next steps to implement their productivity projects, how to measure productivity gains, and pitch their projects to their respective agencies.

Towards the end of the workshop training, Dr. Edmund Cedric A. Orlina from Rizal Medical Center expressed his gratitude on how they can now introduce innovations in their workplace, which involves several steps or a process that they were able to learn and appreciate through the DCCPS program. Dr. Alma Gay Concepcion T. Amado, also from Rizal Medical Center, mentioned how they came into the training with a specific problem in mind but are now ready to return to their respective offices with different tools and strategies on how to address the problem.

The Development Academy of the Philippines, as the country’s focal organization for the Asian Productivity Organization’s Center of Excellence on Public-Sector Productivity (COE PSP), held a two-day webinar on Productivity Initiatives to Improve Service Delivery in the Local Government on August 31 and September 2, 2022. The webinar aimed to present initiatives by local government units (LGUs) to enhance service delivery and productivity, as well as provide insights on the various challenges from conceptualization to implementation in local government.

Improving barangay interoperability

The first day of the webinar featured the presentation of LGU-Barangay Connect (LB Connect), a productivity initiative of the Municipal Government of Loon, Bohol. Ms. Maricris Maestrado, Project Development Assistant from the Office of the Mayor of Loon, presented the background of the project and its key developments, such as improving resource allocation, interconnectivity, and data sharing between the municipal government and its component barangays. She said it has now become an efficient monitoring tool for tracking the barangays’ fiscal and financial responsibilities. Two key success factors for the project were the enhancement of internal control measures to improve good governance and the introduction of a program that is inclusive and applicable for all personnel.

Ms. Maricris Maestrado from the Loon LGU presents the LB Connect project.

Using data for disaster risk reduction and planning

The second day of the webinar showcased the Guagua Geographic Information System (GGIS) and Magallanes’ Community Based Monitoring System (CBMS). These two systems are currently being utilized in planning, monitoring, and evaluating different programs and projects that their respective municipalities are taking.

EnP. Elsa Perez-Pantino presents the Guagua Geographic Information System.

Ms. Elsa Perez-Pantino, Municipal Planning and Development Officer with the Municipal Government of Guagua, Pampanga, discussed the initial issues and concerns that spurred them to pursue the GGIS. Aside from disaster risk reduction, the project is also being used in land tax management and comprehensive land use planning. Ms. Pantino urged other LGUs to implement their own GIS by engaging the necessary human resources and ensuring the accuracy of data captured as geographical information is helpful in terms of decision-making for project implementations. Despite being a long-term undertaking, a GIS initiative can be possible with the support of their local leaders.

Mr. Roilan Reyes talks about the Community Based Monitoring System (CMBS), a project developed by the Municipal Government of Magallanes, Cavite.

Mr. Roilan Reyes, Municipal Planning and Development Officer from the Municipal Government of Magallanes, Cavite, followed with a discussion about how CBMS was designed to address the lack of data for poverty reduction in the town by collecting, processing, and validating data for the municipality’s planning, implementation, and monitoring, while also engaging and empowering communities. Information from the CBMS is now used to guide the creation of official plans for disaster risk reduction, barangay development, and tourism development, among others. It has also been useful in implementing disaster relief and assistance during the 2020 eruption of the Taal Volcano and the COVID-19 pandemic. Mr. Reyes motivated the viewers by highlighting that despite Magallanes, Cavite being a 4th class municipality, they were able to set up a CBMS that has already served a wide range of purposes.

This two-day webinar is available for replay on Facebook and YouTube. Stay tuned for more webinar series in the coming months.

Innovation Laboratory Aims for Value Chain Enhancement and Cross-Cutting Innovations

Concluding its 6th year of aiding the nation in spreading the innovation culture, the Public Sector Productivity Innovation Laboratory (PSP-InnoLab) focuses on pursuing partnerships, sectoral innovations, and value chain enhancements. Since the program’s launch in 2016, PSP-InnoLab has capacitated more than 140 agencies and 400 participants with 29 innovation projects implemented. The program now sets sail to the next phase of its roadmap, so PSP-InnoLab focuses on achieving a wider reach and more meaningful outcomes.

In 2022, aside from creating a wider pool of innovation facilitators, new activities and concepts will be executed and integrated into the various program offerings of InnoLab. Cross-pollination of learning and interagency collaborations will be the main ingredients in ensuring that cross-cutting innovations focusing on value chain enhancements will be fostered. Furthermore, the program components will integrate into its course designs, activities that promote identifying and realizing meaningful productivity gains in conceptualizing and implementing innovation activities.

Opening the year with capacitating DAP in-house facilitators, the PSP-InnoLab has also mobilized activities for the Masterclass on Co-Creation Innovation Process and the Boot Camp on Innovating the Public Sector. Aside from these regular offerings, an Innovation Sharing Activity was conducted last June 29, 2022. Furthermore, implementation and scale-up activities will be launched to strengthen existing projects through sustainability efforts.

For more information on the PSP-InnoLab offerings for 2022, inquiries may be emailed to pspinnolab@dap.edu.ph — Adrian A. Ramirez

As the Philippines’ local government units (LGUs) transition to full devolution of services, the Development Academy of the Philippines (DAP) trained eight participants from the Meycauayan City Government and Misamis Oriental Provincial Government during the Designing Citizen-Centered Public Services workshops held from 15 to 19 August 2022.

Ms. Beatrice Francesca A. Orante, Associate Project Officer from the DAP Center of Excellence on Public Sector Productivity (COE-PSP), instructed the participants in the use of a structured and human-centered process for analyzing service issues and designing solutions. She also guided them through activities where they applied their learnings while developing service improvements.

Ms. Beatrice Orante introduces the three types of prototypes.

At the end of the sessions, the LGUs produced proposals and action plans that they will implement after the workshops. They will carry out these tests with additional coaching and project incubation activities from the DAP before presenting their progress in November.

Ms. Sheila Tamayo-Sinson presenting the design challenge the Meycauayan LGU wants to address.

Ms. Evy Elago shares Misamis Oriental’s Idea Sheet.

Putting citizens at the center of innovation

The workshops and activities also introduced a more citizen-centered approach to service delivery and productivity, especially in the local context. They drew from clients’ pain points and emotions to identify issues and opportunities while also designing solutions and implementation strategies that considered desirability and overall alignment with stakeholders’ expectations, interests, and needs. Lastly, they ran tests with their target users to gather feedback to improve their projects.

Lectures provided additional context as to the principles of citizen-centered service design and their role in the innovation process and productivity improvement as a whole. The discussions also featured exemplary services from the Philippine local governments, other countries, and the outputs of past participants.

Mr. Renz Alfred Fernando shares Misamis Oriental’s user test plan.

Mr. Adrian Ramirez introduces the participants to the different interventions for project incubation.

The DAP Center for Governance-Policy Research Office held last August 25 the fourth installment of the Capability Building on Innovative Leadership for Legislative Staff (CBILLS) Program’s Thursday Talks: Webinar Series on Socio-Political and Economic Perspectives, which tackled government restructuring and reform through a webinar titled “Rightsizing the Philippine Bureaucracy.”

The webinar explored the intentions and implications of the proposed National Government Rightsizing Program (NGRP) in enhancing the government’s institutional capacity to perform its mandate and provide better services through speakers from the Philippine Institute for Development Studies, the Department of Budget and Management, the University of the Philippines, and IBON Foundation.

Dr. Charlotte Justine Diokno-Sicat of the Philippine Institute for Development Studies presented the Philippine experience in public sector reform and emphasized that rightsizing may result in improved efficiency and delivery of public goods and services if these efforts are grounded on economic principles and are conducted across national government agencies, and considered the changing needs of client citizens.

Atty. Maria Paula B. Domingo of the Department of Budget and Management discussed the salient features of the proposed National Government Rightsizing Program (NGRP) and provided policy recommendations on the challenges encountered in rightsizing efforts introduced in the previous Congress.

Panel discussants Dr. Maria Lourdes G. Rebullida of the University of the Philippines and Jose Enrique A. Africa of IBON Foundation both shared their insights and analyses on the scope and potential impacts of rightsizing efforts in the light of the current Philippine bureaucracy and offered policy recommendations that would ultimately enhance government capacity in fulfilling agencies’ respective mandates and effectively addressing citizens’ needs.

(From top-left, clockwise: PIDS Research Fellow Dr. Justine Diokno Sicat, DBM-SPIB Director Atty. Maria Paula B. Domingo, IBON Foundation Executive Director Mr. Jose Enrique A. Africa, and UP Diliman Professorial Lecturer Dr. Maria Lourdes G. Rebullida)

The livestream of this event can be accessed through the Policy Research Office Facebook Page at www.facebook.com/DAPCFGPRO.

The Development Academy of the Philippines (DAP) trained 43 participants during the Designing Citizen-Centered Public Services workshops held from 25 to 29 July 2022. Participants came from the following ten agencies:

Department of Education (DepEd) – Quezon Province
DepEd – Calamba
DepEd – Mandaluyong City
Department of Science and Technology Region VI (DOST VI),
Cooperative Development Authority Region IV-A (CDA IV-A)
Subic Bay Metropolitan Authority (SBMA)
Lung Center of the Philippines
Southern Philippines Medical Center
West Visayas State University
Cagayan State University.

Ms. Beatrice Francesca A. Orante, Associate Project Officer from the DAP Center of Excellence on Public Sector Productivity, instructed the participants in the use of a structured and human-centered process for analyzing service issues and designing solutions. She also guided them through a series of workshops where they applied their learnings while developing service improvements.

Ms. Beatrice Francesca A. Orante shares tips on forming design challenges.

At the end of the sessions, the ten agencies produced proposals and action plans that they will implement after the workshops. They will carry out these tests with additional coaching and project incubation activities from the DAP before presenting their progress in November.

Ms. Christine E. Jaspe discusses the ideas their team from the WVSU generated to improve their service.

Ms. Lolita Bondoc of the SBMA shares their concept.

Putting citizens at the center of innovation

The workshops and activities also introduced a more citizen-centered approach to service delivery and productivity. They drew from clients’ pain points and emotions to identify issues and opportunities. They also designed solutions and implementation strategies that considered desirability and overall alignment with stakeholders’ expectations, interests, and needs. Lastly, they ran tests with their target users to gather feedback they could use to improve their projects.

Lectures provided additional context as to the principles of citizen-centered service design and how they factor into the tools and activities and the innovation process as a whole. The discussions also featured exemplary services from the Philippines and other countries and the experiences of past participants.

Ms. Beatrice Orante introduces the components of the idea sheet.

Mr. Adrian Ramirez introduces the participants to the Innovation Laboratory

The Development Academy of the Philippines (DAP) held a webinar series on Public Workforce Futureproofing: Elevating Productivity in the New Normal on 28-29 June 2022. The series discussed the changing landscape of the public sector’s work environment and the strategies that can be applied to face the challenges.

Former CSI Executive Director, Mr. Arthur Florentin (upper right) and Mr. Edward Santiago of Lifekite (upper left) discussing the trends and challenges around future-proofing the public sector workforce.

The changing landscape of work in the the public sector

The series opened with the former executive director of the Civil Service Institute (CSI), Mr. Arthur Florentin, who provided an overview on the future of work and the new competencies that need to be developed in the public sector. He identified four characteristics that continue to be evident, despite modernization efforts in recent years:

Rigid practices
Attendance-driven without indicating the type of work
Manual processes for service delivery
Standardization of past success factors

To better prepare the public sector for future risks and opportunities, Mr. Florentin suggested applying more results-oriented performance measurement, flexible working arrangements, and a strategic and anticipatory mindset. He explained that these changes would help organizations continue their work regardless of the situation and build the digital skills of staff.

Asked by a participant if the work-from-home arrangement has ensured productivity, Mr. Florentin said that, from the recent studies, it has ensured continuity but its effectiveness still depends on how leaders guide their staff. He also told another participant that retooling and upskilling strategies should focus on flexibility, agility, and lifelong learning.

Resiliency and wellness in the new era of work

The second day of the webinar series featured an interactive session on mindfulness and resilience led by Mr. Edward Santiago of Lifekite, a transformational growth company.

At the beginning of his lecture, Mr. Santiago defined mindfulness as a therapeutic technique to achieve a “mental state that is focused and aware of the present moment with acknowledgment of one’s feelings and thoughts.” He explained that mindfulness can help improve social relationships, reduce stress, and enhance one’s resilience through positivity and gratefulness. Organizations also benefit from mindfulness because it helps individuals focus better, thus elevating productivity and performance.

Mr. Santiago outlined four steps in practicing mindfulness:

Pause and look for a breather
Identify things to be thankful for and to improve
Take deep breaths to calm down
Care for one’s self to be healthy

During the Q&A with the participants, Mr. Santiago promoted compassionate leadership, educating staff, facilitating communication among individuals, and creating a psychologically safe environment in offices.

In relation to reaching targets in the public sector, a participant asked, “how can our managers help staff mitigate the mental health risks of overwork?” Mr. Santiago responded by saying, “compassionate leadership is essential in that it thinks how its team can better accomplish the job, but are also being productive and efficient. Education, also, to teach people that there is a new way of doing it, and communication.” The second session ended with a question on what structure an office can observe to maintain psychological safety and productivity in the workplace. The speaker suggested for a team to meet at least one hour in a week where they’ll be able to have a space to discuss their thoughts and express support for each other.

Replay of this webinar series is accessible on Facebook and Youtube. Stay tuned for more upcoming webinar series in the coming months.

The Development Academy of the Philippines (DAP), in cooperation with the Asian Productivity Organization (APO), through the Center of Excellence on Public Sector Productivity (COE-PSP) Program Management Office conducted the Workshop on Digital Transformation for the Public Sector from 13 to 15 July 2022.

Forty-three (43) participants and twelve (12) observers from Fiji, Indonesia, Iran, Mongolia, Nepal, Pakistan, the Philippines, Sri Lanka, Thailand, Türkiye, and Vietnam listened to lectures on digital transformation strategies, issues, and advances. They also conducted discussions on people-centered digital transformation and planning for possible risks.

Current trends, issues

*Class photo of the participants with the resource persons and DAP SVP Magdalena L. Mendoza.*

DAP Senior Vice President for Programs Ms. Magdalena L. Mendoza kicked off the activity by encouraging the participants to maximize technological advancements to deliver citizen-centered services and address challenges.

*Ms. Hyejeong Lim sharing the Republic of Korea’s best practices on digital governance.*

Dr. Toshio Obi, Professor Emeritus at Waseda University’s Institute of Digital Government, and Ms. Hyejeong Lim, Principal Manager of the National Information Society Agency, discussed current trends and issues in digital transformation. Dr. Obi shared examples of how technological advances have helped Japan respond to challenges like an aging population and natural disasters, while Ms. Lim explained the Republic of Korea’s open data policies and initiatives, its journey towards a digital government, and the plans to build on this progress.

*Dr. Jelena Dzakula discussing the different disruptive technologies and their ethical and social challenges*

Dr. Jelena Dzakula, Lecturer at the King’s College London’s Department of Digital Humanities, recounted Europe’s digital transformation journey, including evaluations and case studies that contributed to current innovations. Presenting another view on disruptive technologies, she said automation, AI, and blockchain have encouraged democratization and improved organizational efficiency while introducing ethical challenges like the amplification of certain racial prejudices and threats to privacy.

Practical considerations

The lectures and activities also tackled more practical strategies for digital transformation in the public sector.

*Dr. Toshio Obi discussing different frameworks regarding digital transformation.*

Dr. Obi argued that certain policies and structures either promote or hinder digital transformation’s conceptualization, integration, and implementation. The public sector does not yet have an enabling environment because public-private partnerships are few, and there is little political will around digitalization. He called for greater cooperation on the matter and capacity building for the public sector.

*Dr. William Torres presenting the digital transformation journey of Asia Pacific countries.*

Dr. William Torres, Distinguished Professor at Mapúa University’s School of Information Technology, focused on the lessons learned from the Philippines’ digital transformation experience. He reasoned that the Philippines, a developing country at the beginning of its digitalization journey, needs the same investment in infrastructure and skills development as its neighbors to see progress.

The European Union also experiences similar problems in the digital divide, according to Dr. Dzakula. She also echoed the calls for more genuine citizen involvement through co-production and co-creation, including models to fully account for human behavior.

*Dr. Jasper Tallada presenting the group discussion output of the Philippines on AI as used by the International Rice Research Institute.*

*Mr. Muhammad Yousif Shaikh discussing the Business Continuity Plan with digital technology in Pakistan.*

Small group discussions complemented the lectures and allowed participants to share their respective countries’ experiences. In the activities facilitated by Dr. Dzakula and Dr. Obi, the participants talked about the extent to which governments’ digital services and processes involved constituents and proposed business continuity plans for digital technology.

Mr. Armand Tristan Suratos, the APO Liaison Officer for the Philippines, closed the program by encouraging the participants to find opportunities to innovate and continuously learn about digital transformation.

DAP holds third batch of the Development of Public Sector Productivity Specialists Foundation Course

The Development Academy of the Philippines (DAP) trained 29 participants during the Development of Public Sector Productivity Specialists Foundation Course (DPSPS-FC) held from 27 June to 1 July. Participants came from seven agencies:

Department of Science and Technology (DOST)
Office of the Provincial Prosecutor – Cebu (OPP Cebu)
Department of Foreign Affairs (DFA)
Culion Sanitarium and General Hospital
Civil Service Commission Regional Office II (CSC Region 2)
Department of Transportation (DOTr)
Department of Social Welfare and Development (DSWD).

Resource persons from the DAP discussed the basic concepts and strategies and guided the participants through workshops to draft a productivity improvement plan. Case presenters also shared their experiences in conceptualizing and implementing their own projects.

Basics of Public-Sector Productivity

The participants began with an introduction to public-sector productivity from AO25 Secretariat Director Ms. Maria Rosario A. Ablan. She highlighted how productive organizations could improve citizens’ quality of life, restore public trust, and promote good governance. Ms. Ablan also presented the Plan-Do-Check-Act Cycle as a framework for productivity improvement.

Ms. Maria Rosario Ablan conducting the session on Understanding Productivity Concepts.

Ms. Ablan also led the discussion in the next session on the steps and key considerations in productivity measurement. After the lecture, the participants identified their inputs, outputs, and outcomes and applied the process of measurement in the context of their agencies. The following session on diagnosing and analyzing productivity problems showed how Lean Management concepts and tools such as Quick Assessment, Value Stream Mapping, and Identifying a Problem Statement may be used to deepen one’s understanding of the potential causes of productivity issues and how best to address them.

*Ms. Khasian Romulo from the DOST-STII presenting their workshop output.*

Productivity Improvement

Using insights from the third session, Ms. Niña Maria Estudillo introduced a number of productivity improvement tools and techniques, such as Fishbone Analysis, Root Cause Analysis, and Solutions Formulation Matrix, and guided the participants in their use.

The last day of the course was dedicated to tackling practical questions and strategies. DAP Project Officer Ms. Rocio Isabel Paloma shared tips for introducing and sustaining solutions. These were contextualized through presentations of previous innovation projects from Dr. Edward Baña of the Department of Education (DepEd) and Ms. Maria Luisa Khristina Oliveros from the Department of Labor and Employment (DOLE). Participants later presented their respective offices’ initial Productivity Improvement Plan.

The course ended with a message from DAP President and CEO Atty. Engelbert C. Caronan Jr., MNSA, which emphasized how technology can transform internal and external processes to reduce the turnaround time and costs of services and encouraged the participants to continuously strengthen their organizations to improve sectoral and national productivity.

*Ms. Rocio Isabel Paloma and a participant from CSC Region 2 discussing how innovation can help increase productivity.*

*Dr. Edward Baña presenting how he used technology for productivity improvement in Antique.*

*Ms. Maria Luisa Khristina Oliveros relating how she introduced innovation in doing inspections.*

*The participants of the 3rd DPSPS Foundation Workshop.*

*DAP President and CEO Atty. Engelbert C. Caronan Jr., MNSA delivering the closing remarks.*

The Development Academy of the Philippines (DAP) held a webinar series on Measuring Public Sector Productivity on 7-8 June 2022. DAP Vice President and Managing Director of the Productivity and Development Center, Mr. Arnel D. Abanto, delivered two sessions on key productivity concepts and approaches to measuring productivity.

The series is the second installment of this year’s Public Sector Productivity (PSP) Webisodes, a year-long initiative to raise awareness of productivity and innovation topics in the public sector through the virtual space.

Throughout the two sessions, Mr. Abanto emphasized that PSP matters because the public sector is a significant provider of services and a primary user of resources. Productivity measurement, in determining the relationship between valuable outputs generated and resources utilized for a particular period, can lead to critical information for improving the public sector’s performance. Mr. Abanto illustrated the process and types of information generated by presenting the results of productivity estimates he did for the education and health sectors in the Philippines.

*Mr. Abanto beginning his presentation on the first day of the webinar series.*

Challenges in public sector productivity measurement

On the second day of the webinar, Mr. Abanto focused on a step-by-step approach to measuring PSP and gave a brief background on analyzing and interpreting productivity information. Mr. Abanto listed seven critical considerations in estimating PSP: the purpose of measurement, the outcome of productivity changes, results linkages, levels of analysis, availability and quality of data, information needs of the user of productivity information, and the productivity measurement framework. Of these, he pointed to the purpose as the most crucial.

*Mr. Abanto discussing the guide questions in identifying and measuring critical outputs.*

Mr. Abanto also outlined the key challenges in measuring PSP: intra-governmental coordination on productivity measurement, accounting for quality change, and weak institutional mechanisms for regular data collection. Asked how to overcome the issue of data availability and quality, he responded that access to information should not be a challenge if the individuals and organizations involved understand the purpose of productivity measurement and how the information can help them identify and address gaps in the delivery of services and the achievement of targets in the public sector. This webinar series is available for replay on Facebook and Youtube. Stay tuned for more upcoming webinar series in the coming months.