The Development Academy of the Philippines, as the focal organization of the Asian Productivity Organization (APO) Center of Excellence on Public Sector Productivity (COE-PSP), successfully implemented this year’s second batch of the Development of Public Sector Productivity Specialists – Foundation Course (DPSPS-FC) from 13 to 17 June 2022.

In his opening speech, Mr. Peter Dan Baon, the COE-PSP Program Manager, welcomed the participants from the Department of Agriculture – Bureau of Plant Industry (DA-BPI), Department of Budget and Management (DBM), Department of Environment and Natural Resources (DENR) – Mines & Geosciences Bureau Regional Office IVA,  House of Representatives – Congressional Policy & Budget Research (HOR-CPBR), National Anti-Poverty Commission (NAPC), National Irrigation Administration (NIA), and Professional Regulation Commission – NCR. He explained that the five-day course seeks to provide an avenue for them to gain insights, learn from the experience of other participants, and collaborate with other agencies as they work together towards a more productive public sector.

Capacitating future PSP specialists

Ms. Maria Rosario Ablan, Program Director of the DAP AO25 Secretariat, led the discussion for Session 1: Understanding Public Sector Productivity Concepts and Principles. She discussed basic productivity concepts and issues, the importance of public sector productivity, the productivity management framework, and the Plan-Do-Check-Act (PDCA) Cycle.

Ms. Rosario Ablan discussing the outline for Session 1.

For the second session on Measuring Productivity in the Public Sector, Ms. Ablan presented the Productivity Measurement Framework and the key considerations and challenges in measuring public sector productivity. She also explained the index-based PSP measurement and steps in building output and input indices to compute productivity at the organizational level.

Representatives from each participating agency presenting their identified organizational inputs, outputs, and outcomes during the sharing session

Ms. Elena Cruz, former DAP Vice President and Managing Director of the Center for Knowledge Management, facilitated Session 3: Diagnosing and Analyzing Productivity. Ms. Cruz tackled Lean Management principles and concepts, emphasizing the eight wastes of Lean Manufacturing. She also discussed various problem-solving tools and techniques, such as Quick Assessment, Value Stream Mapping, Work Study, Process Chart, Method Study, Work Measurement, and Root Cause Analysis. According to Ms. Cruz, diagnosing and defining productivity issues are important preliminary steps to productivity improvement. 

Ms. Elena Cruz discussing the Session 3 Outline with the participants.
Representatives from each agency presenting their matrix diagrams during the sharing session.

For the fourth session, Ms. Niña Estudillo, an Honorary Certified APO Productivity Practitioner and independent trainer and consultant specializing in Productivity and Quality (P&Q) and Organizational Development (OD), discussed how to identify and plan productivity improvements to address productivity problems identified in the previous session. She introduced the tools and techniques for productivity improvement, focusing on Quality Circle and Business Process Re-engineering (BPR). During the workshop, the participating agencies were tasked to identify solutions to their identified wastes using the Root Cause Analysis, specifically the Ishikawa Diagram, Potential Problem Analysis and Solutions Formulation Matrix. They were also given time to brainstorm and prepare for the initial outline of their Productivity Improvement Plan (PIP), which will serve as their final output for the course.

Ms. Niña Estudillo outlined the steps in preparing a Cause-and-Effect Diagram, which is one of the workshop outputs for Session 4.

On the program’s final day, two case presenters discussed and shared exemplary experiences in developing and implementing interventions that have addressed internal and external productivity issues concerning citizen satisfaction, public trust, cost-effectiveness, competitiveness, and quality of life. Mr. Michaelangelo R. Severa, Local Government Operations Officer at the Department of the Interior and Local Government Regional Office No. 5 (DILG Region 5), presented the key components, results, and challenges they faced in the implementation of the “Saloobin ng mga Mamamayan” project, which seeks to establish a citizen feedback mechanism and address issues surrounding feedback mechanism protocols at the barangay-level. The second presenter, Mr. Joel O. Mendoza, Head of the Quality Workplace Committee at the Department of Education (DepEd), shared their quality workplace journey through 5S Good Housekeeping. 

For their main course activity, the participating agencies presented their initial Productivity Improvement Plan. Each of the agencies was provided an opportunity to raise questions and give comments on the outputs of one another. The resource persons during the previous sessions, Ms. Niña Estudillo, Ms. Elena Cruz, and Mr. Peter Dan Baon also provided their inputs and suggestions after each presentation.

Participants posing for their class picture.
Participants posing for their class picture.

To formally close the program, Ms. Imelda C. Caluen, Vice President and Managing Director of the DAP Center for Governance, delivered the closing remarks. She congratulated the participants for completing the first step to becoming productivity specialists, adding that any effort to improve government productivity starts with the workforce, improving skills, and reforming administrative cultures.