In this webinar, Ms. Thadchaya Jaichareon and Ms. Kitchakorn Arunsawat from the Thailand Productivity Institute share their approach to enhancing internal audit processes through digital transformation. Focusing on the adoption of the LINE Official Account (OA) system, they demonstrate how it has streamlined communication, reduced assessment times, and improved service efficiency within their quality management system. The presentation highlights how LINE OA features, such as automated replies, rich menu navigation, and real-time data access, have enabled smoother coordination between departments. Despite challenges such as change resistance and limited training, the initiative has led to significant operational improvements. This session offers valuable insights for organizations looking to leverage familiar digital tools to drive productivity and continuous improvement.
Thadchaya Jaicharoen - Project Manager, Thailand Productivity Institute | Kitchakorn Arunsawat - Quality Development Staff, Thailand Productivity Institute
July 8, 2025 @ 2:00 pm