DAP holds third batch of the Development of Public Sector Productivity Specialists Foundation Course

The Development Academy of the Philippines (DAP) trained 29 participants during the Development of Public Sector Productivity Specialists Foundation Course (DPSPS-FC) held from 27 June to 1 July. Participants came from seven agencies:

  • Department of Science and Technology (DOST)
  • Office of the Provincial Prosecutor – Cebu (OPP Cebu)
  • Department of Foreign Affairs (DFA)
  • Culion Sanitarium and General Hospital
  • Civil Service Commission Regional Office II (CSC Region 2)
  • Department of Transportation (DOTr)
  • Department of Social Welfare and Development (DSWD).

Resource persons from the DAP discussed the basic concepts and strategies and guided the participants through workshops to draft a productivity improvement plan. Case presenters also shared their experiences in conceptualizing and implementing their own projects.

Basics of Public-Sector Productivity

The participants began with an introduction to public-sector productivity from AO25 Secretariat Director Ms. Maria Rosario A. Ablan. She highlighted how productive organizations could improve citizens’ quality of life, restore public trust, and promote good governance. Ms. Ablan also presented the Plan-Do-Check-Act Cycle as a framework for productivity improvement.

Ms. Maria Rosario Ablan conducting the session on Understanding Productivity Concepts.

Ms. Ablan also led the discussion in the next session on the steps and key considerations in productivity measurement. After the lecture, the participants identified their inputs, outputs, and outcomes and applied the process of measurement in the context of their agencies. The following session on diagnosing and analyzing productivity problems showed how Lean Management concepts and tools such as Quick Assessment, Value Stream Mapping, and Identifying a Problem Statement may be used to deepen one’s understanding of the potential causes of productivity issues and how best to address them.

Ms. Khasian Romulo from the DOST-STII presenting their workshop output.

Productivity Improvement

Using insights from the third session, Ms. Niña Maria Estudillo introduced a number of productivity improvement tools and techniques, such as Fishbone Analysis, Root Cause Analysis, and Solutions Formulation Matrix, and guided the participants in their use.

The last day of the course was dedicated to tackling practical questions and strategies. DAP Project Officer Ms. Rocio Isabel Paloma shared tips for introducing and sustaining solutions. These were contextualized through presentations of previous innovation projects from Dr. Edward Baña of the Department of Education (DepEd) and Ms. Maria Luisa Khristina Oliveros from the Department of Labor and Employment (DOLE). Participants later presented their respective offices’ initial Productivity Improvement Plan.

The course ended with a message from DAP President and CEO Atty. Engelbert C. Caronan Jr., MNSA, which emphasized how technology can transform internal and external processes to reduce the turnaround time and costs of services and encouraged the participants to continuously strengthen their organizations to improve sectoral and national productivity.

Ms. Rocio Isabel Paloma and a participant from CSC Region 2 discussing how innovation can help increase productivity.


Dr. Edward Baña presenting how he used technology for productivity improvement in Antique.


Ms. Maria Luisa Khristina Oliveros relating how she introduced innovation in doing inspections. 

The participants of the 3rd DPSPS Foundation Workshop.
The participants of the 3rd DPSPS Foundation Workshop.

DAP President and CEO Atty. Engelbert C. Caronan Jr., MNSA delivering the closing remarks. 

The DAP, through the Center of Excellence – Public Sector Productivity, held this year’s first batch of the Development of Public Sector Productivity Specialists Foundation Course (DPSPS FC) from 16 to 20 May 2022. The five-day course was designed to equip staff and officers of public sector organizations’ management divisions with competencies in measurement, analysis, planning, and troubleshooting to increase their respective organizations’ productivity. 

Twenty participants from the Department of the Interior and Local Government – National Capital Region (DILG-NCR), Department of Labor and Employment (DOLE) – Regional Offices 1 and 5, Maritime Industry Authority (MARINA), Philippine Health Insurance Corporation (PHIC) Regional Office – CAR, and  Department of Education (DepEd) – Ignacio Villamor Senior High School completed this training program. 

During the course, the participants listened to lectures and applied their learnings by measuring their organization’s productivity and diagnosing existing problems, and developing productivity improvement projects. A week after the training,  the participants are expected to submit their respective Productivity Improvement Plan.

Improving public sector productivity

In her welcome remarks, Imelda Caluen, Managing Director of the DAP-Center for Governance, acknowledged how the present interlocking challenges put pressure on the Philippine public sector to continuously perform internal and external tasks more efficiently and effectively. To meet the changing demands of stakeholders and the public with limited resources, governments and organizations around the world are pushed to shift to more productive means of doing their job.

Ms. Imelda Caluen delivered the welcome remarks.

Mr. Peter Dan B. Baon, Program Manager of the COE-PSP, served as the speaker for the first session, entitled Understanding Public Sector Productivity Concepts and Principles. He talked about productivity as a technical, social, and management concept and its importance in the context of the public sector.

Mr. Peter Dan Baon talked about the role of the public sector in improving productivity.

The session entitled, “Measuring Productivity in the Public Sector,” tackled the Productivity Measurement Framework and the key considerations and challenges in measuring Public Sector Productivity. The resource persons, Ms. Rose Ann Camille Caliso, Mr. Philip Ryan Junginger, and Ms. Jenifer Camilon expounded on how PSP measurement allows leaders and policymakers to assess productivity trends within the public sector, improve accountability over the use of resources, determine where to allocate resources where they are used most effectively, and provide feedback on policy initiatives. For their session activity, the participating agencies were tasked to compute their productivity using the productivity measurement tool provided to them.

Session 3 resource persons, Philip Junginger, Camille Caliso, and Jenifer Camilon discussed PSP measurement.

The third session, entitled Diagnosing and Analyzing Productivity, was facilitated by Ms. Elena Cruz, Former Vice-President of the Development Academy of the Philippines and Managing Director of the DAP Center for Knowledge Management. Ms. Cruz discussed how to diagnose productivity problems in the public sector using the PDCA (Plan, Do, Check, Act) Cycle and the Lean Management principles and concepts based on the Toyota Production System (TPS).

Ms. Cruz shared about diagnosing and analyzing productivity problems.

The session, entitled Identifying Productivity Improvement, discussed how to identify and plan productivity improvements that will address productivity problems identified in the previous session. Ms. Niña Estudillo, international resource person in productivity and quality courses of Tokyo-based Asian Productivity Organization (APO) introduced tools and techniques for productivity improvement, zeroing in on Quality Circle and Business Process Re-Engineering (BPR).

Ms. Estudillo facilitated problem-solving activities during breakout sessions.

For the final session, presenters from different public sector organizations shared their PSP best practices and experiences. Kenjave Mark Parlero, Designated Head of HR Academy Human Resource Management and Development Office at the City Government of General Santos, together with his colleagues, Jose Amagan Jr. and Teodoro Barcelona Jr., shared their experience in planning and implementing the project entitled “High-Personal Effectiveness Through Resources Allocation (HI-PERA). Dr. Juliet J. Balderas, Management Service Department Head of Office of Strategy Management at the Philippine Heart Center presented about Sustaining Business Excellence through Unit Scoreboards as Execution Mechanism for Increased Individual Performance and Breakthrough Results. Lastly, Dr. Teresita A. Tabaog, Assistant Regional Director at the Department of Science and Technology (DOST) – Region 2 shared about DOST’s Performance Excellence Team and Initiatives during the Pandemic.

To formally close the program, DAP President and CEO Atty. Engelbert C. Caronan, Jr. left a timely reminder to all the participants. He noted, “in an increasingly volatile, uncertain, complex, and ambiguous world, you being considered the future public sector productivity specialists are expected to strengthen your organization, while also contributing to the sectoral and the national productivity improvement. This is a reminder for all of us to do much good; bear in mind that policy decisions that are data-driven alongside citizen needs make a government future-ready.”