ABOUT THIS TOOLKIT
The Development Academy of the Philippines (DAP), as the designated focal organization of the Asian Productivity Organization (APO) Center of Excellence on Public-Sector Productivity (COE-PSP), curates a Productivity Toolkit to improve and innovate public service delivery.
This edition of the toolkit moves beyond foundational methods to highlight sophisticated instruments that drive deeper operational improvements. The advanced toolkit incorporates methodologies and frameworks designed for public sector productivity and aim to enhance efficiency, streamline processes, and improve service delivery within government agencies and organizations. It also provides public sector practitioners with the essential foundations to transition to a culture of continuous improvement, which results in improved services and more efficient use of public resources.