The APO Center of Excellence on Public Sector Productivity
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Category: Outpatient services
Last 13 August 2021, the COE-PSP Knowledge Center ran a webinar on Knowledge Management in the new normal context, featuring Jon Del Rosario, supervising fellow and professor of Knowledge Management and Quality Management of DAP Graduate School of Public and Development Management, and Dr. Enrique Tayag, director of the Department of Health’s Knowledge Management and Information Technology Service.
Below is a summary and analysis of the responses gathered from the post-webinar survey, highlighting the discussion on the participant’s demographic profile and the results of the knowledge management assessment.
Last 15-17 September 2021, the COE-PSP Knowledge Center ran a webinar on Innovative Thinking for Enhancing Public Sector Productivity, featuring innovation champions, Adrian Ramirez, Leanne Lozanes, Anita S. Gubalane, and Paul Vincent Avecilla.
Below is a summary and analysis of the responses gathered from the post-webinar survey, highlighting the discussion on the participant’s demographic profile and results of the assessment.
Abstract:
The productivity figures presented in Public Service Output, Inputs and Productivity: Education (ONS 2009) are best estimates using the most recently available data. This supporting article presents further detail on the components of output:
Section 2 reports demographic patterns over recent history
Section 3 provides extended analyses of quantity by country
Section 4 provides extended analyses of quality by country
Section 5 provides extended analyses of output by country
The United Kingdom Centre for the Measurement of Government Activity (UKCeMGA) was set up to provide information on the outputs, inputs and productivity of public services for the whole of the UK, working with government departments and the devolved administrations. This is the 2008-09 Annual Report for the UK Centre for the Measurement of Government Activity (UKCeMGA).
The Service Delivery Indicators program is an application of the principles of the 2004 World Development Report Making Services Work for Poor People. The Service Delivery Indicators project is a new Africa-wide initiative that tracks service delivery in education and health across countries and over time. The project collects nationally representative data that focus mainly on performance and quality of service delivery in primary schools and at frontline health facilities. This partnership between the World Bank, the African Development Bank and the African Economic Research Consortium brings together development economists and sector specialists. The objective is to reposition the dialogue on human development in Africa within the context of effectiveness of public spending and accountability for service delivery. Why such an agenda? Accountability for public resources: developing country governments allocate roughly a third of budgets to education and health. Demands for accountability for the efficient use of public resources—from citizens and tax payers in developed or developing countries alike—are gaining in prominence, in part, because of the global economic situation. Accountability depends upon measurement: without consistent and accurate information on the quality of services, it is difficult for citizens or politicians to assess how service providers are performing, to work towards corrective action, and ultimately bring about improvements. There is little robust and representative evidence of what teachers and health workers do during a typical work-day, their levels of ability, knowledge and skills, how teachers perform their teaching activities and how well health workers diagnose and treat their patients.
Created by the cross-practice ID4D Working Group as a global data set to present the institutional arrangements, practices, and systems for civil registration and identification, e-ID, e-Passport, and business registries in 198 economies. The dataset was released in April 2015, as a part of ID4D stocktaking exercise (in spreadsheet format; including metadata and statistics worksheets). Current status of government practices are measured through 12 indicators that are updated annually.
