Agency

National Economic and Development Authority (NEDA) Region IV-A

The initiative was a finalist at the GBPR 2018

Summary

The Convergence Effort for Poverty Alleviation is an initiative of the National Economic Development Authority (NEDA) Region IV-A in partnership with local government units (LGU), state universities and colleges (SUCs), regional line agencies, and the private sector to promote development and address poverty issues in the CALABARZON Region.

This initiative was first launched in 2016. Since then, it has been instrumental in ensuring that projects and programs for poverty alleviation in Region IV-A are conducted equitably toward the population who need these types of support most.

Background and Problem

The success of poverty alleviation programs relies on equitable distribution of resources, prioritizing supporting the poorest community members. However, without factual data on the areas in CALABARZON with the highest poverty incidence or the geographically isolated and disadvantaged areas (GIDA), national and local government efforts run the risk of implementing poverty alleviation projects in areas or segments of the population that need the least support.

The promotion of socio-economic development remains to be one of the major objectives of NEDA. In its efforts to direct government resources toward the poorest communities in CALABARZON, NEDA IV-A launched the Convergence Effort for Poverty Alleviation in 2016.

Solution and Impact

Through the CALABARZON Regional Development Council (RDC), the RDC Resolution No. IV-A-75-2016 was passed to institutionalize the effort to identify the poorest and the GIDA communities in Region IVA. The identified areas were collectively called the Priority Convergence Areas. Through the designation of Priority Convergence Areas, policymakers and development institutions are made aware of the places in the region that should be given priority in implementing poverty alleviation projects. Through the Convergence Effort for Poverty Alleviation, NEDA IV-A was able to mobilize development activities of the government, the academe, and the private sector development activities to these priority areas.

Since its inception, two investment forums were held in the region in 2017. These facilitated the funding of investment projects of 45 CALABARZON Convergence Areas to alleviate poverty and develop tourism and indigenous peoples, and were done in partnership with various government agencies and the private sector. Among the 45 areas, five community outreach activities were conducted by NEDA IV-A.

The REINA (Real, Infant, General Nakar Area) Cluster Tourism Master Plan was developed in partnership with the Department of Tourism (DOT) Region IV-A to provide a comprehensive framework and strategic guide for tourism activities in the short, medium, and long-term in the region to accelerate the economic recovery of the area. Additionally, the NEDA IV-A also conducted a feasibility study on developing ports and road networks in the Polillo Group of Islands.

Organization

City Government of Bacoor

Best Practice Focus Area/s

Leadership, Strategy

Year Implemented

2019

This is a GBPR entry

Summary

“Safer, Adaptive, Disaster–Resilient community towards sustainable development” is the battle cry of most DRRM offices. Bacoor Disaster Risk Reduction and Management Office (BDRRMO) aims to fulfill its primary task of providing efficient and competent emergency services to the people of Bacoor City. Bacoor DRRM, in its goal to achieve spiral progression, necessitates first-hand training with competent conferences to hone skills from which pertinent services may develop to provide superior emergency response aid in times of calamity. Part of BDRRMO’s growth is to ensure that its employees and individuals residing in the City should be familiar with the what’s and how’s of a disaster. As a result, capacity building and training helped make Bacoor a resilient and better city. The joint effort of the people and community helps the city progress to make DRRM possible.

Background and Problem

The City of Bacoor, a first-class urban component city in the province of Cavite, Philippines, has a political diversity of 73 barangays grouped into two legislative districts: Bacoor West and Bacoor East. The City of Bacoor Disaster Risk Reduction and Management Council (CBDRRMC) is a branch consistent with the National Disaster Risk Reduction and Management Framework (NDRRMF), serving as “the principal guide to disaster risk reduction and management (DRRM) efforts to the country.” It envisions a country of “safer, adaptive and disaster-resilient Filipino communities toward sustainable development,” which conveys a paradigm shift from reactive to proactive DRRM. This vision involves men and women progressively increasing awareness and in-depth understanding of DRRM, with an end-view of improving people’s resilience and decreasing the vulnerability of its citizenry.

The lack of knowledge in managing susceptibilities and risks places citizens in greater danger, which is further alarming, especially in executing response and rehabilitation in the post-disaster stage. Relevant stakeholders are the primary down-line in which stringent training and equipment must be required to enable them to reach out to the community and provide public information and proper dissemination to its constituents.

Barangay Risk Assessment at Barangay Digman conducted last 7 October 2019.

Solution and Impact

Under the given framework that constitutes the Disaster Risk Reduction and Management Office of the City of Bacoor, the office is granted to join a training from which learnings and applicable knowledge of Emergency preparedness and response may come. The BDRRMO believes that personnel equipping and training bring the office to achieving quality service provision in every situation it may encounter. Principal actions were taken in equipping its staff and even the DRRM Council, which comprised relevant departmental agency heads, including the Local Chief Executive, through former Mayor Lani Mercado-Revilla’s leadership. For the year 2019, records have shown that the organization has initiated, facilitated, and participated in 16 significant trainings and courses such as Basic ICS, Flood Incident Management, Contingency Planning, Planning workshop on DRRM Health, LDRRM Plan, Advance ICS Training course, Road Safety and more.

The BDRRMO framed a “Risk Assessment and Analysis” for the City of Bacoor to identify potential hazards, determine the probability of occurrence, estimate the impact on the communities at risk, promote practices for reducing vulnerability, plan measures and take action to reduce risk, and create awareness on how to implement disaster risk reduction measures.

The data gathered to formulate the Elements at Risk were categorized per hazard in each barangay. It was aligned and supported by the following sources: National Mapping and Resource Information Authority (NAMRIA), Rapid Earthquake Damage Assessment System of PHIVOLCS (REDAS), Mines and Geo-Sciences Bureau (MGB), Philippine Atmospheric Geophysical and Astronomical Services Administration (PAGASA), National Statistics Office (NSO), Office for Senior Citizen’s Affair (OSCA), Comprehensive Land Use Plan (CLUP), and the Research and Planning Division of the CDRRM Office.

In addition, reverberation and continuity of application of learning have been efficiently exercised through several localized trainings initiated by the BDRRMO, such as 1) Community schooling on Basic life support, 2) First-aid, and 3) Commencement of drills and disaster practices and simulations among 4P’s recipients, barangay officials and staff, Bacoor Chamber of Commerce, Private and Public secondary academe, federations of Sangguniang Kabataan and even Collegiate institutions.

These measures achieved during CY 2019, still in pursuit of continual training in the new normal setting, paved the way to fulfilling a spiral of progressive growth in handling disaster phenomena in the 21st century millennia. It also sets a higher benchmark to achieve and fulfill the advancement of operational services in the years to come.

Milestones/Next Steps

The City DRRM’s handling of disaster occurrences in its goal has prominently advanced, and at the same time, milestones and bulbous recognitions were also given in apt evaluation of elevating BDRRMO’s services. The City of Bacoor was the first LGU to establish its own fully-equipped and competently trained Incident Management Team in CALABARZON and to conduct Basic ICS training for Uniformed Personnel and Sangguniang Kabataan in the region.

The CBDRRMC recurrently receives recognition and awards in Gawad Kalasag, an award-giving body headed by the Office of Civil Defense. In prior years, recognitions and places were given by the same award-giving body in fulfillment of an elevated and progressive operation. In 2018, CDRRMC placed 2nd in the Regional Gawad Kalasag held last 30th of August at Tagaytay International Convention Center. In the succeeding year, CDRRMC grabbed the Regional Gawad Kalasag title and placed 2nd in the Gawad Kalasag National Level.

Organization

Foreign Service Institute

Best Practice Focus Area/s

Strategy, Operations

Year Implemented

March 2020 – Present

This is a GBPR Entry

Summary

The COVID-19 pandemic propelled massive changes in education and training—moving schools, universities, and institutions towards a shift to online teaching and learning and prompting them to adapt to the “new normal.” To ensure continuity of operations while meticulously observing precautions and safety measures, the Carlos P. Romulo School of Diplomacy (CPRSD) of the Foreign Service Institute (FSI) adopted and transitioned to online learning. However, this paradigm shift revealed several challenges and difficulties, particularly in delivering content and online infrastructure. The shift became smooth and steady with the cumulative effort of FSI’s training specialists and stakeholders.

Background and Problem

FSI-CPRSD’s core function is to provide and capacitate the Foreign Service Corps through its training programs—enhancing and upgrading the competency and skills of its participants to be on par with international standards and keep abreast with the global environment in various fields. The preparation and conduct of CPRSD’s training programs were all implemented via face-to-face instruction. However, in 2020, in response to the rising confirmed cases of the COVID-19 pandemic, the President declared, through Proclamation No. 929, series of 2020, a State of Calamity throughout the Philippines for six (6) months and imposed an Enhanced Community Quarantine (ECQ) throughout Luzon beginning 16 March 2020.

Following this directive, the Department of Foreign Affairs issued Department Circular No. 08-2020 on 18 March 2020, requiring its offices to implement a work-from-home arrangement except for those rendering emergency frontline and other critical services, which shall ensure a skeletal workforce. This prompted the FSI to shift the conduct of training programs from face-to-face to online. The paradigm shift revealed several challenges and difficulties, particularly in delivering content, low technological skills, and online infrastructure.

Basic Foreign Service Staff Officers’ Course participants with FSI Officer-in-Charge (Director-General) Celeste Vinzon-Balatbat (first row, rightmost tile) for the session, “Writing Effective Memos and Letters.”

Solution and Impact

As the Institute embarked on online learning to respond to the pandemic’s challenges, the following were the summarized steps implemented in shifting to online learning:

  1. A survey determined an initial assessment of the readiness and learning needs of three sets of course participants, resource persons, and training specialists. The data was used for evidence-based decision-making and guided Learning and Development (L&D) action planning. CPRSD was able to identify the level of readiness; plan appropriate learning intervention, and adjust the teaching method, platform, material, and mode based on the data.
  2. To support the shift to online learning and plan appropriate interventions in the training programs, CPRSD procured Profiles Asia Pacific Inc. as the service provider for the L&D Programs on Online Learning and Consulting Services. Applying relevant and timely knowledge with their enhanced skills in course design and online facilitation, CPRSD was able to convert and redesign its face-to-face training programs into online learning sessions.
  3. With the FSI’s shift to online learning, CPRSD has utilized Google Workplace and Zoom as the leading platforms. For the delivery of the synchronous sessions, Google Meet (one of the tools of Google Workplace) and Zoom are being used as they both have helpful features and specifications.
  4. For the asynchronous courses, participants were given a certain duration to access the Learning Management System, finish the modules, and go through the final assessments at their own convenient time. They could also revisit the course’s content and the assessments even after completing the asynchronous online course for review and retention.
  5. Most of the readings and other instructional materials were digitized using online platforms and uploaded for file sharing and ease of access for the participants. These were sent to the participants before the scheduled sessions, allowing them to prepare for the sessions and do an advanced reading.
  6. To assist the participants and resource persons/instructors before, during, and after the training programs, CPRSD crafted the FSI Online Training Rules to serve as a guide in making their online learning an easy and successful experience.
  7. In preparation for implementing the online training programs, briefings and test calls for the participants were scheduled days ahead. The resource persons/instructors may request test calls should they need such for simulation practice. The aim was to help the participants understand the rules and expectations, increase engagement, get familiar with the platform, ready the equipment to be used, and set the mood/atmosphere of the course/training.
  8. Despite the restrictions to conducting face-to-face training and the challenges of the shift to online learning, CPRSD implemented 60 online synchronous courses, producing 1,178 course completers and 13 online asynchronous courses with 456 completers. These courses were conducted from the second to the fourth quarter of 2020.

Milestones/Next Steps

FSI’s sudden shift to online learning and adaptation to the “new normal” has been unprecedented, like the experience of any other agency or institution. But as the institute’s experience showed, shifting to online learning increased the opportunities for the FSI and its clients. In fact, because of the expansion of access, there was a dramatic increase and growth in the number of participants who could join the synchronous sessions and enroll in the asynchronous courses, surpassing the targets set for 2020. This increased accessibility, through the online modality and the platforms used, attracted interest among the DFA personnel from the Consular Offices and Foreign Service Posts. The online courses saved resources, time, and money—increasing the productivity of the personnel.

Organization

Philippine Nuclear Research Institute

Best Practice Focus Area/s

Strategy, Citizens / Customers, Operations

Year Implemented

15 April 2020

This is a GBPR Entry

Summary

A set of Business Continuity Practices practices was established and followed to ensure productivity, income, and staff performance during the COVID-19 pandemic. Because of these best practices, the laboratory could provide its regular services to customers, generate an income of Php 2,300,000.00 for 2020, and receive awards from external award-giving bodies even during the Enhanced Community Quarantine and the frustrating times of the COVID-19 pandemic. The existence of the COVID-19 risks was turned into opportunities to formulate the section’s business continuity plan that addresses the outcomes of disasters, fire, diseases, low business, etc. A return to work protocol was developed, which prescribed the guidelines to assure customers and staff of their safety in making business transactions amid the pandemic.

Background and Problem

Normal daily work activities are difficult to carry out in the office when crises such as loss of stocks, computer systems failure, fire, natural calamities, and serious staff illnesses strike an organization. This can lead to the loss of regular customers and loss of business. Since April 2020, the Philippines has been stricken by the COVID-19 pandemic. The imposition of the General Community Quarantine (GCQ) nationwide has greatly affected private and government organizations’ operations, leading to many economic and opportunity losses. Like any other organization, the Nuclear Analytical Techniques Applications Section of the Philippine Nuclear Research Institute (PNRI), an attached agency of the Department of Science and Technology, was greatly affected by the COVID-19 pandemic, mainly due to the community quarantines.

The Nuclear Analytical Techniques Applications (NATA) Section is a service laboratory unit of PNRI. As of 2019, the section has had 15 research projects in various fields: environment, food safety, analytical work, and authenticity testing. The projects the PNRI implements are only 40% of their targets—the remaining 60% are on services. The team manages at least six (6) International Atomic Energy Agency (IAEA) Technical Cooperation (TC) projects as National Project Counterparts. They have projects on isotope hydrology to ensure sustainability and enhance the availability of freshwater resources in the country. They also do Isotope ecology, wherein they apply isotope-based tracing of nutrient contamination in the environment and monitor the natural attenuation of these pollutants. The section measures characterize and apportion sources of air pollution in the country. They develop and optimize methods to authenticate food labels and detect and discourage fraudulent adulteration in foodstuff and mislabeling. Naturally occurring radionuclides in the soil in selected sites are also monitored.

The service analyses cover gross alpha-beta and radon determination in water to protect the public from undue exposure to radioactivity-emitting nuclides. Drinking water is tested before reaching the household. The section ensures that the food on the table in Filipino families is safe through gammametric analysis. This test is also used for international trade. The section also provides an elemental analysis of materials.

These operations were halted during the GCQ if not for the best practices developed to prevent more loss of business. In August 2020, the section returned to operation through a package of best practices developed by the NATA, which resulted in the productivity of the section amidst the COVID-19 pandemic. The section still generated an income of Php 2,300,000.00, and a very satisfactory rating on customer and staff satisfaction was achieved as the laboratory received awards from the National Academy of Science and Technology (NAST).

Solution and Impact

The best practices highlighted in the PNRI-NATA laboratories are:

  1. The significance of collaborations with regulators, industry players, and stakeholders,
  2. The establishment of mechanisms for translational research in NATA research to carry out the mandate effectively, and
  3. The conduct of stakeholder mapping.

These rules aimed to develop a good and safe workplace environment, staff welfare, inspiration, cooperation and trust, customer confidence and full engagement, and consistency in supplier availability and supply chains. Staff and leaders had to focus on learning and development, especially skills, to adapt to the new normal and maintain and improve the quality system. A new business continuity plan had to be formulated to provide insights from all angles to sustain productivity amid a crisis. Leadership strived to increase the value of the laboratory’s services and helped customers to maintain their business. Most notably was setting quality goals that ensure 100% accuracy of results and 100% customer and staff satisfaction.

The impact of the best practice developed was realized when the section generated an income of Php 2,300,000.00 for the government in 2020. Continuity of the services and research activities was achieved. In 2020, the PNRI was awarded best in international publications in the DOST, with 47 publications in ISI/ Scopus-listed journals. Of these 47, five (5) were from the NATA Section. New research collaborations were signed, and the NATA will offer additional shop floor services in 2021. Maintenance of the Quality Systems (ISO:9001 and ISO:17025) was achieved with no significant non-conformities found during the external quality audits.

  1. NATA laboratories were able to perform service analysis and remained productive.
  2. NATA laboratories were able to complete its statutory requirements amidst the COVID- 19 scare, such as:
    • Radioactive Materials Authorization maintained (audited 2020)
    • ISO 17025 is maintained and will be applied to the Philippine Accreditation office
    • ISO 9001 Maintained; no NCs in the External Audit (Dec 15, 2020)
    • Availability of staff with Pollution Control Officer Certification
    • Awareness of ISO 14001 (Environment) of Laboratory Manager and one staff
    • Awareness of ISO 22000 (Food Safety) of Laboratory Manager
    • Awareness of ISO 45001 (Occupational Health and Safety) of Laboratory Manager and one staff
    • Awareness of Environmental Aspect and Impact Assessment of Laboratory manager and one staff
  3. Completed the following projects in 2020: Naturally Occurring Radioactive Materials (NORMs) Project, Honey Authentication Project, Shabu Profiling Project, IAEA TC Project (PHI 5034) on Yolanda effects.
  4. Nearly completed the following projects: National Research Council of the Philippines Project (sulfur isotopes in air pollution), Surigao Air Pollution and Soil Pollution Project, Condiments Project (toyo and patis), Fukushima I-139.
  5. Able to manage ongoing projects: Maynilad Water Company, Inc. Hydrology Project, National Water Resources Board-PNRI Hydrology Project, Davao City-PNRI Hydrology Project, Nuclear Analytical Techniques in Cosmetic & Pharmaceutical Sciences, IAEA RAS 5081 (food authenticity), IAEA Isotope Hydrology, Forum for Nuclear Cooperation in Asia (FNCA) instrumental neutron activation analysis, FNCA Climate Change.
  6. Take up new projects: IAEA Wetlands Project (to cover Catanduanes, Aklan, Surigao), Boracay-Nabaoy Project funded by the Philippine Council for Industry, Energy, and Emerging Technology Research and Development. Funding agencies approve projects, and PNRI can implement new projects using the new normal platforms.
  7. All NATA contractual personnel and Job Order personnel were required to take the online course on “Corona Virus (COVID- 19) for Nursing Professionals” (one contact hour). This equipped participants with the knowledge to care for COVID-19 patients and suspects in case they have one at home and simultaneously protect themselves from the deadly virus. A 99% attendance was achieved with the Certificate of Completion from IntelliCare as proof of the conduct of the course.
  8. With the help of a psychometrician, a mental health assessment of NATA personnel (70% of the staff) was done. By taking care of the personnel’s mental health, the institution maintained a highly encouraged and inspired workforce, which is vital for employees’ peak performance.

Milestones/Next Steps

  1. Despite the pandemic, the agency was able to acquire the Certificate of Authority to Operate Chemical Laboratories from the Professional Regulation Commission.
  2. Achieved five NAST International Publication Awards; produced one Working Paper Series of the Development Academy of the Philippines Graduate School (Formulation of Vinegar Standard of the Philippines and Policy Recommendation.) Have three Presentations in the 2020 Atomic Energy Week Technical and Poster Sessions; and one best poster.
  3. NATA Substance Abuse Prevention Module was produced for all staff via slide share. This was to help the NATA unit maintain its drug-free status, which was validated through drug testing conducted by the Philippine Drug Enforcement Agency for all NATA staff in 2019.
  4. A revised Policy Recommendation for the Honey Authenticity Project was completed.

Organization

Department of Foreign Affairs

Best Practice Focus Area/s

Strategy, Operations

Year Implemented

15 May 2020

This is a GBPR Entry

Summary

Effective communication is one of the most potent weapons to keep the virus at bay and prevent a bigger crisis. Through this, the Department of Foreign Affairs (DFA) could urge employees to continue to be careful and aware of the current situation. Awareness could hamper the spread of the virus further, not only in the workplace but also in employees’ homes and communities. For offices or big organizations, what is important is that all personnel are properly informed and that no one is left behind. In the Office of Consular Affairs (OCA), AHCs are more familiar with circumstances that their respective units face daily, especially regarding operations.

Background and Problem

When the DFA released the Department Circular 11-2020 on the designation of Workplace Health Coordinator (WHC) for each office, the OCA not only immediately complied but also created a network of Workplace Health Coordinators (WHCs) in DFA Aseana and Consular Offices (COs). This was primarily to address the hurdle of the office in properly disseminating information about COVID-19 and conducting contact tracing among hundreds of personnel based in different locations.

The current network consists of the OCA WHC, eleven Alternate Workplace Health Coordinators (AHCs) in each OCA unit, and one WHC per CO. In this setup, the OCA WHC informs all personnel about COVID-19-related updates in the workplace and reminders daily through Viber. The OCA WHC asks the AHCs for the names of personnel who would like to undergo COVID-19 tests. In addition, the WHC checks the health declaration form responses daily and asks the AHC to check on their personnel who have symptoms.

The OCA welcomes hundreds of Filipinos daily to its premises to cater to their consular service needs. To fulfill its mandate, the office employs hundreds of personnel in frontline and backend operations. Apart from this, the OCA also oversees the operations of consular offices and the welfare of their personnel across the country. This entails difficulties in enforcing measures against COVID-19, most especially social distancing. People’s movement does not stop even while the pandemic persists. The OCA must respond to this by not ceasing its operations and employing safety and health protocols for its employees and clients.

Solution and Impact

Despite the challenges posed by the vast number of people coming in and out of its premises, the OCA strives its best to comply with and implement the COVID-19 Health Protocols and Guidelines as prescribed by the Inter-Agency Task Force on Emerging Infectious Diseases, Department of Health, Civil Service Commission, DFA Office of the Undersecretary for Administration, and DFA Epidemic Response Committee.

OCA upholds that it is better to err on the safe side in dealing with the virus and preventing it from spreading further. The measures the OCA currently implements are the following:

  • Placing of markers for social distancing and hand-sanitizing stations in public areas;
  • Requiring applicants and reporting employees to submit health declaration forms daily;
  • Monitoring respondents who report experiencing symptoms;
  • Immediately isolating symptomatic personnel;
  • Enforcing immediate 14-day quarantine for positive cases and close contacts;
  • Not allowing recovered cases to come to work if their quarantine period has not yet ended despite negative test results;
  • Enlisting personnel (including outsourced employees) to the regular swab testing done at DFA Main;
  • Closely coordinating with the OCA Physician for guidance; and
  • Implementing the OCA Return to Work Guidelines.

Aside from strictly following the COVID-19 Health Protocols and closely coordinating with relevant offices in the DFA for advice in handling cases, the OCA has employed AHCs per unit for a more structured communication channel. In addition, since the OCA oversees not only the main office operations at DFA Aseana but also the consular offices across the country, the OCA has included CO WHCs into its network of health coordinators.

Milestones/Next Steps

The following information is not considered remarkable results to take pride in but rather as reminders that the OCA and COs must continue to be vigilant and strive to keep the numbers at a minimum.

Since May 2020, OCA and COs have been monitoring the daily health conditions of personnel, including those who tested positive and are considered close contacts. Despite the heightened risks of infections on its premises due to the employment of hundreds of employees and working on the frontlines to cater to the people’s needs, OCA Aseana has only reported 14 positive cases, while COs have reported 25 positive cases since June 2020.

To date, the OCA’s WHC and AHCs have efficiently identified around 400 close contacts of positive cases in the OCA and 200 close contacts in COs. The close contacts were also swiftly advised on the preventive measures to protect their co-workers and their families.

Organization

City Government of Bacoor, Cavite

Best Practice Focus Area/s

Leadership, Citizens / Customers, Operations

Year Implemented

2019 onwards

This is a GBPR finalist entry

Summary

The City of Bacoor has always responded decisively in addressing its people’s concerns and plight, particularly in employment. Through the leadership of former Mayor Lani Mercado Revilla, the Bacoor Public Employment Service Office (PESO) has always heeded the Department of Labor and Employment’s (DOLE) challenge to provide decent work for its constituents through local and national government programs. This commitment is visible in the office’s many employment efforts and the move to address the present concern of work displacement brought about by the pandemic. The Jobs Generation and Facilitation Program is a special add-on to the regular activity being performed and spearheaded by the Bacoor PESO Department and OFW Help Desk Office for all its constituents.

Background and Problem

According to the Philippine Statistics Authority, unemployment in the country soared to 17.7% in April 2020. This is said to be the highest unemployment rate on record. This number actually represents around 7.3 million Filipinos who lost their jobs due to the COVID-19 pandemic. DOLE estimated more than 5 million jobs would be lost due to the pandemic. Almost all regions registered a double-digit unemployment rate in April 2020. Reports noted that 38.4% of employed workers said they were not working, even if they wanted to, primarily due to the strict imposition of lockdown because of COVID-19.

Upon announcement of the lockdown, the City of Bacoor strictly adhered to all quarantine protocols and procedures issued by the National Government to help address the growing concerns on COVID-19 disease and protect people’s lives under its care. Consequently, several business establishments in the city were forced to operate on a lean schedule, thus affecting the livelihood and income of the Bacooreños. The once robust business climate is now a distant memory, and laborers and entrepreneurs face a bleak future brought about unexpectedly by the seemingly harmless virus affecting millions globally.

Unemployment and underemployment are at an all-time high. As the National Government implemented a halt on public transportation upon the recommendation of the Inter-Agency Task Force on COVID19, the City had to address the growing demand of every barangay for daily food delivery and bare essentials due to limited access to transportation. Fueled by a sincere desire to help improve, uplift, and proactively change the lives of the Bacooreños from this evident and harsh actual scenario, the City Government of Bacoor, through the Bacoor PESO, was moved to conceptualize and implement a vigorous campaign and innovative employment strategies.

Local recruitment activity last 19 July 2022

Solution and Impact

The Bacoor PESO has always spearheaded job-generating activities like job fairs, local recruitment, career information guidance, and pre-employment seminars. Partnerships are also established with private academic institutions offering senior high school programs to help their graduates look for work after graduation to earn their tertiary education. To date, the Local Government of the City of Bacoor, through the PESO, has initiated the signing of the Memorandum of Agreement with St. Michael’s Institute, St. Francis of Assisi College, and the Dep-Ed Schools in Bacoor. The main aim of the formal engagement is to ensure that graduates of partner academic institutions will be prioritized and accommodated by the Bacoor PESO Office in their job-seeking efforts and will be given employment coaching and labor market information seminars for additional information about the actual world outside the four walls of the classroom.

Collaboration with the City Social Welfare Development (CSWD), Bacoor Livelihood, and the Barangays is sought regularly by providing updated labor market information, particularly on available jobs through accredited private companies of the Bacoor PESO via the Local Recruitment Activity.

When the COVID19 pandemic struck, the City Government of Bacoor and PESO implemented “The Public Employment Service Office (PESO) Jobs Generation and Facilitation Program of the Local Government Unit, City of Bacoor in the Time of the Global COVID-19 Pandemic.” The LGU entered a Memorandum of Agreement with FoodPanda Philippines, Inc. and JoyRide/Happy Move Company to help answer the city’s employment and food delivery service needs. The program provided work to almost 300 displaced Bacooreño tricycle drivers, ordinary workers, and interested OFWs and simultaneously answered the demand for delivery services for food and other essentials in the city. DOLE Region 4A commended the program for its “out-of-the-box ideas in delivering enhanced and improved employment service suitable for the current situation.” DOLE further recognized that “these services are needed more than ever, especially now that many members of our labor force are affected due to the stringent community quarantine.”

The office also implemented a system for online job applications to secure employment and to help people with limited access to transportation due to the stringent community quarantine procedures and protocols.

Milestones/Next Steps

The Bacoor PESO is a non-fee charging multi-employment service facility established through Republic Act No. 8759, known as the PESO Act of 1999. It is linked to DOLE for coordination and technical supervision and to DOLE’s central office, which constitutes national employment and service networks. The Bacoor PESO ensures prompt and efficient employment services and information on other DOLE programs. It seeks to provide, promote, and facilitate employment services to job seekers, employers, and stakeholders through capacity development and linkage with government and non-government entities. For years, Bacoor PESO has provided employers and prospective employees opportunities to meet and become partners in nation-building through jobs generating activities. Bacoor PESO was institutionalized in 2012 and has served more people through essential employment services. It also manages and supervises the OFW Help Desk Office, which caters to our “modern-day heroes” concerns.

In July 2013, the DOLE Region 4A Office recognized Bacoor PESO as the “Best Regional PESO.” On September 25, 2013, Bacoor PESO was also nominated for being the “Top Regional Performer,” a recognition that qualified the office for the national best PESO Award. For two consecutive years, in 2019 and 2020, DOLE also recognized the efforts of the Bacoor PESO in helping the agency attain its goal of establishing reliable Labor Market Information through the immediate implementation of the yearly Enhanced Monthly Employment Report.

In June 2020, at the height of the COVID19 pandemic, DOLE Calabarzon Regional Director Henry John S. Jalbuena expressed his utmost commendations to the Bacoor PESO Manager and Local Chief Executive for their out-of-the-box ideas in delivering enhanced and improved employment services suitable for the current situation brought about by the COVID-19 pandemic.

Some of the innovations that emerged in the Region are the partnership of Bacoor with food delivery service applications like FoodPanda, JoyRide, and HappyMove, which benefitted displaced tricycle drivers, ordinary laborers, and some OFWs. The effort of the PESO to help address the employment needs of the Bacooreños during the pandemic was hailed as “inspirational.” It was cited in former Mayor Revilla’s recent State of the City Address (SOCA).

Organization

City Government of Cauayan, Isabela

Best Practice Focus Area/s

Leadership, Strategy, Citizens / Customers

Year Implemented

2016

This is a Recognized Best Practice

Summary

The Food Bank Project was an initiative of the Cauayan City LGU to promote food security, food safety, and good nutrition. Launched in December 2016 in line with the localization of the United Nations (UN) Sustainable Development Goals, particularly that of ending hunger, the Food Bank acts as a food storage and distribution center of food catering especially to disadvantaged families and children, giving them free food daily to reduce hunger incidence and malnutrition. As the first hunger relief operation in the city and one of the LGU’s core social service programs for the marginalized, it has substantially contributed to the decrease in the malnutrition rate in the city in 2016, from 1.4% to 1.2%.

Background and Problem

For us living comfortably, the word “hunger” has a different connotation in the context of “world hunger.” According to the UN’s Hunger Report, hunger is the term used to define periods when populations are experiencing severe food insecurity. This means that large groups of people go for multiple days without eating. Several programs and projects are already implemented relative to this.

Like many countries, the Philippines has not been exempt from this humanitarian issue. It has been taking great strides to address it, especially in the city of Cauayan. They have already implemented many programs and projects to address hunger and malnutrition in their city. But to truly solve this issue, their city requires a project with long-term sustainability and funding, which is difficult to attain.

Cauayan City’s Food Bank Mobile Kitchen feeding operation at Cauayan District Hospital last 7 April 2022

Solution and Impact

To solve the problems of sustainability and funding, the local government unit initiated collaboration efforts with the three pillars of society (local government, civil society, and the business sector) to develop innovations suited to the needs of the different sectors. And through these joint efforts, Cauayan City’s Food Bank was conceptualized.

The Food Bank project was implemented in line with the thrust of localizing the UN’s Sustainable Development Goals, particularly Goal 2: Zero Hunger. The LGU believes these small steps will contribute to attaining the objectives of this global advocacy. And with the help of the members of the City Council, Ordinance 2017-107 was enacted, providing guidelines for the donation, operation, storage, and distribution of healthy cooked meals to less fortunate members of the community through a Food Bank.

Moreover, all establishments engaged in selling retail or wholesale non-perishable goods such as canned goods and long-shelf-life foods are encouraged by Cauayan City’s Food Bank to deposit and donate such food items with them months before the expiration so that they may be cooked, processed, and given to indigent families. Nutritionists and dieticians ensure that such food is safe, not yet spoiled, and healthy before serving it to the identified beneficiaries. Moreover, the same ordinance provides that establishments found guilty of selling expired goods are to be penalized accordingly. With this, establishments are prevented from selling expired food items, ensuring food safety for the public.

Individuals, establishments, local retailers, companies, NGOs, and other charitable institutions are also encouraged to participate through donations, in cash or kind. These, in turn, supplement the city government’s funds, allowing for greater budget allocation towards the maintenance of facilities and the daily operations of the Food Bank.

Also, the food bank promotes volunteerism and collaboration among the people, the private sector, and the local government. In this way, it addresses hunger and malnutrition in the city and instills initiative and camaraderie among the city’s different constituents, creating possibilities for other welfare collaborations in the future.

Milestones/Next Steps

Since its creation, the Cauayan City Food Bank project has catered to 22,288 individuals, including children, out-of-school youth, and indigent families. This project has substantially contributed to the decrease in the malnutrition rate of the city in 2016, from 1.4% to 1.2%.

Also, this project led Cauayan City to become a Hall of Fame awardee in the 2016 National Nutrition Award. And last 2017, the City Nutrition Office conducted a study where it recorded a 0% malnutrition rate, making Cauayan City free from malnutrition.

And in June 2020, Food Bank on Wheels, a sub-project of the Food Bank, was activated in partnership with the Padyak para sa Kalusugan at Nutrisyon Program. When Cauayan City was placed under General Community Quarantine, the Food Bank on Wheels partnership catered to 1,500 individuals from six barangays composed of senior citizens, pregnant and lactating women, 4Ps members, PWDs, and malnourished children.

Organization

Municipal Government of San Fernando, Romblon

Best Practice Focus Area/s

Leadership, Strategy, Human Resource

Year Implemented

July 2018-2019

This is a GBPR finalist entry

Summary

The Municipality of San Fernando was the first municipality in the Province of Romblon to conduct the Rescue and Fire Olympics, which aims to strengthen and promote community disaster preparedness towards increased resilience. The first-ever Rescue and Fire Olympics was launched last 25 July 2018, as part of the National Disaster Resilience Month Celebration with the theme: “Katatagan sa Kalamidad ay Makakamtan Kapag Sapat ang Kaalaman sa Kahandaan”. The second Fire Olympics was organized last 26 July 2019 with the theme, “Kahandaan sa Sakuna’t Peligro Para sa Tunay na Pagbabago”.

Background and Problem

Disaster can be considered inevitable nowadays due to global warming and climate change. No one today is safe from calamities and even from accidents. Therefore, everyone can be a victim of any form of disaster. Due to its geographical setting, the Municipality cannot escape the possibility of being affected by various calamities. Therefore, the conduct of the Rescue and Fire Olympics every month of July since 2018 has been essential and imperative to prepare effectively, respond to, face the consequences, and capacitate the key actors in times of calamity. It also provides additional knowledge and skills to every school and local official to improve the capability and capacity of every constituent for environmental adaptation.

The Local Government Unit of San Fernando, Romblon, through the Municipal Disaster Risk Reduction and Management Office, must provide its constituents with a safe, peaceful, and sustainable environment to address and adapt to the effects of climate change. Consequently, it upholds that it is everyone’s civic duty to help, support, and cooperate with the government’s undertakings and abide by the laws enacted by the government authorities to sustain government efforts on climate change and to prepare and mitigate calamity impact on lives, properties, agricultural productivity, commerce and industry, infrastructure, service delivery, and livelihood, before, during and after disasters.

Rescue and Fire Olympics – Barangay Level held last 29 July 2022 in Poblacion, San Fernando, Romblon

Solution and Impact

Of all the seventeen municipalities of Romblon Province, the LGU of San Fernando was the first to conceptualize and consistently conduct a Rescue and Fire Olympics in 2018. This is a special event held every July following the annual celebration of National Disaster Resilience Month. The activity primarily aims to scout and capacitate volunteers or groups of volunteers on basic rescue techniques and skills. Initially, the LGU tapped various secondary and tertiary schools in the municipality and encouraged students to join the activity with support from their faculty and other school officers. This practice has honed individuals on standard protocol and rescue and fire operations strategies. The competition was composed of three battles: Rescue and Transfer Relay, Fire Extinguishment, and Bucket Relay. Each participating school also had representatives for Miss Rescue and Fire Olympics Ambassadress.

The activity was made possible through the initiative of the Municipal Disaster Risk Reduction and Management Office and support from the Bureau of Fire Protection. All Secondary and Tertiary Schools have been participating every year.

The following are the steps undertaken for this LGU Practice:

  • Establishment of guidelines, mechanics, rules, and regulations, including the budgets for the events;
  • Conduct orientation and demonstration with each participating Rescue and Fire Brigades Team;
  • Submission of list of participants, including their medical certificate;
  • Preparation of the venue and all the equipment and materials needed for the event;
  • Events proper: Parade, Program, Competition proper, awarding ceremony; and
  • Monitoring of the said Program for sustainability.

Milestones/Next Steps

The Local Government Unit of San Fernando, Romblon, has received the Gawad Kalasag Award for CY 2018 and 2019 conferred by the Office of Civil Defense MIMAROPA Regional Office. The same Office provided the MDRRMO of San Fernando, Romblon, with a Certificate of Appreciation. Schools and the community have been capacitated and prepared to respond independently during emergencies. With this initiative or practice, the LGU found a solution by establishing an auxiliary force at the community level that can be tapped in case of disaster or emergency.

Organization

University of the Philippines Diliman

Best Practice Focus Area/s

Operations

Year Implemented

October 2019

This is a Recognized Best Practice

Summary

The development of the UP Diliman Supply and Property Management Office (UPD SPMO) Common-use Supplies and Equipment (CSE) Portal was initially conceived as a project of the 2018 ASPIRE Training for process streamlining and improvement. The SPMO group of the UPD ASPIRE Batch 1 and 2 proposed to streamline the existing process of ordering of common-use supplies and equipment from the UPD SPMO Central Storeroom to a Lazada-type of online ordering for CSE items procured from the PS DBM. This was in accordance with Republic Act No. 11032, otherwise known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

Background and Problem

Before developing the Supply and Property Management Common-Use Supplies and Equipment (SPMO CSE) Portal, the total number of days for processing the request for issuance of Common-Use Supplies and Equipment (CSE) is around four days. Outlined below is the process flow on how the end-users request/order supplies from the UP Diliman SPMO:

  • Step 1. The end-users call the UP Diliman SPMO if the items are available at the Central Storeroom of UPD SPMO.
  • Step 2. If the items are available, they will manually prepare a Requisition and Issue Slip (RIS) and have it signed/approved by the Head of Unit and budget cleared by the Accounting or Budget Office.
  • Step 3. Submit the approved Requisition and Issue Slip (RIS) at the UPD SPMO Central Storeroom to issue Common-Use Supplies and Equipment (CSE).

The problem occurs when the approved and budget-cleared Requisition and Issue Slip (RIS) is submitted to UPD SPMO, and the supplies are no longer available. This results to the cancellation of the approved and budget-cleared Requisition and Issue Slip (RIS), and the users will have to repeat the process. Some items in the RIS are partially canceled due to the non-availability of stocks upon submission of approved RIS. As per data gathered from October 2018 to September 2019, 58% of RIS have partially canceled items and needed to go through the process again.

Below is the summary of Requisition and Issue Slips (RIS) with partial canceled items:

MonthNo. of RIS ReceivedNo. of RIS partially canceledPercentage of RIS with Cancellation
2018
October573053%
November181161%
December16850%
2019
January613862%
February423276%
March591729%
April332267%
May432558%
June4141100%
July573663%
August16956%
September843946%

Another problem encountered by the end-users is the manual issuance of Certificate of Non-Availability of Stocks (CNAS) because the end-user would make the request after they have already purchased the items. Reimbursement procedures require purchases to be made only when stocks are not available in the SPMO. Otherwise, the reimbursement may be disapproved.

The amount of time saved by the UPD SPMO in eliminating the actual issuance of CNAS is around 5 minutes from printing to the signing of the CNAS or a total of 430 minutes per day or around one person-day in a month.

Screenshot of the SPMO Portal website application.

Solution and Impact

  1. 100% adoption of the CSE Portal by UP Diliman offices/colleges/unit – All the 170 offices/colleges/units have registered. They are using the facility already, and 100% of them confirmed that it had addressed their needs, and 98.4% confirmed that it has satisfactorily improved and hastened the processing of their requests. It was easy for them to adapt to the system because it was similar to online sites like Lazada.
  2. Streamlined procurement process and Improved documentation – With the creation of a database, all data and transactions are stored in a central repository. Data recording and filing are automated at the point of transaction, so data retrieval and reporting is faster. The system also allows users to reserve items for three (3) days while they seek budget clearance and approval for the purchase. This reduces the rework that usually happens with the previous system when items with an approved budget go out of stock.
  3. Information on available balance – An added feature for the end-user is information on their available balance as any unused balance may be carried over. They can still order the previous month’s balance as it is carried over to the following month until the total quantity they provided in their APP-CSE is fully utilized.
  4. Reduced transaction turn-around time – The processing time was reduced from 4 days to just 4.5 hours per transaction. This is seven times faster than the previous turn-around time. Multiply this by the number of transactions UPD SPMO processes, resulting in significant savings in manpower who can be given other types of work.
  5. Better information and planning – With the central storage of data, UPD SPMO can now analyze the movement of items, required stocking levels, seasonality, and other items that may be added to the inventory. It gives UPD SPMO the needed information to better plan and serve the university.
  6. Customized Product Catalogue – The product catalog shows whether the items are available or out of stock. It also indicates the maximum quantity each end-user can order monthly based on their submitted Annual Procurement Plan for Common-Use Supplies and Equipment (APP-CSE).
  7. Empowered end-users – The Statement of Non-Availability of Stocks (SNAS) is implemented in SPMO’s Facebook page instead of the manual issuance of the Certificate of Non-Availability of stocks (CNAS) so the need for the users to request UPD SPMO to generate the CNAS and SNAS was eliminated. The end-users can already generate these themselves from the portal resulting in a saving of 1 person per day per month.

Milestones/Next Steps

  1. Project Conceptualization as part of the Administrative Staff Program towards Institutional Resiliency and Excellence (ASPIRE) Program – a program designed to equip UPD administrative personnel with the necessary knowledge, mindset, and skills in developing and implementing a Quality Management System that will help organizations attain improved and efficient operations, sustained culture of innovation, customer-driven delivery of services, and empowered human resources:
    • August 2018–Statement of Non-Availability of Stocks (SNAS) generation through the SPMO Facebook Page;
    • May 2019 –Requisition and Issue Slip Process Flow Improvement and development of Common-Use Supplies and Equipment Portal
  2. Implementation of SNAS generation through SPMO Facebook Page–September 2018
  3. Development of the System Design–May 2019
  4. Approval of System Design–June 2019
  5. User Training – 16-17 September 2019
  6. Soft Launch of the CSE Portal–October 2019
  7. Full System Implementation–November 2019
  8. Implementation of e-wallet feature effective February 2021
  9. Delivery to end-users of CSEs effective April 2022

Organization

Pampanga State Agricultural University

Best Practice Focus Area/s

Leadership, Strategy

Year Implemented

2011

This is a Recognized Best Practice

Summary

Pampanga State Agricultural University (PSAU) is a state-owned university nestled at the foothills on the western slope of Mount Arayat. It has a total land area of 508.8534 hectares. In 2010 about 30 families illegally settled in the area, occupying around 35 hectares. The university leadership developed management strategies to solve this problem by promoting a sustainable co-management of forest land. The effort resulted in a harmonious relationship between the farmers and the university administration. The tension and lack of peace were replaced by active participation, cooperation, and a sense of ownership and co-management of the coffee-based agroforestry plantation site.

Background and Problem

In 2010, when PSAU was still called the Pampanga Agricultural College, 30 families settled in the title land of the college. They burned slash to clear the area to plant crops and engaged in the illegal charcoal business. The illegal kaingin resulted in the depopulation of biodiversity in Mount Arayat and the tension between the illegal settlers and the College administration. It occupied a total of 30 hectares of land.

Solution and Impact

To solve the problem in an orderly manner, a management strategy was initiated by President Honorio M. Soriano. He invited the 30 informal settlers to a meeting in June 2010, where the settlers were informed that the land they were occupying was titled and owned by the school. He explained that it was illegal to invade and cultivate the ground as it was not theirs. The 30 illegal settlers were initially terrified to learn their actions were unlawful. Still, out of compassion, President Soriano told them he would organize them into a farmer association to be farmer partners and co-managers of the 30 hectares of land. Since the illegal settlers were from nearby barangays of the college, namely barangays Ayala and San Agustin, the association was named Ayala-San Agustin Farmers Association or ASAFA. The school administration assisted the farmers in formalizing their association and registered ASAFA with the Securities and Exchange Commission in 2011.

After organizing the informal settlers, President Soriano’s second management approach was to forge a MOA between the 30 ASAFA members and PAC a project entitled: “Establishment of a Joint Project on Coffee Plantation” to promote sustainable co-management of forest land through the provision of livelihood source and income to the informal settlers, who became members of the Ayala-San Agustin Farmers Association. Thus, the project simultaneously helped them in their livelihood while protecting the biodiversity of the forest reserve of the university by stopping the illegal cutting of trees and charcoal making.

The MOA for this project was signed on June 30, 2011, with the following responsibilities of the university to meet the objectives of the Ayala-San Agustin Farmers Association and the PSAU Coffee-Based Agroforestry:

  1. Engage the informal settlers as university partners by formally organizing them into the Ayala-San Agustin Farmer’s Association (ASAFA);
  2. Designate a piece of land (one hectare for each ASAFA member) within its reservation area to establish a coffee plantation jointly managed by PSAU and the farmer-cooperators;
  3. Assist in the distribution of coffee seedlings to the farmer-cooperators;
  4. Provide technical support to ASAFA members in coffee production and other crops like bananas, tamarind, and vegetables; and
  5. Share 70% of the profit from sales of coffee to ASAFA members, while 30% will go as Cash incentives to their children taking Bachelor of Science in Agriculture and BS Agroforestry.

From the coffee profit, 70% will be shared directly with the ASAFA farmer cooperators. In comparison, 30% will be cash incentives to their children taking Bachelor of Science in Agriculture and Bachelor of Science in Agroforestry.

The following are the immediate results of this best practice:

  1. It resulted in a regular source of income for our ASAFA farmer cooperators. The tension between the informal settlers and the administration was resolved.
  2. No more informal settlers were invading the forest reserve area, and the illegal cutting of trees and charcoal making were immediately stopped.
  3. The administration peacefully organized them into a farmers’ association—ASAFA.
  4. Vegetable production intercropped in the coffee plantation included the following cash crops—okra, string beans, eggplants, squash, etc.
  5. The perennial lack of water was solved after installing a solar pump irrigation system funded by the Department of Agriculture through the fund source initiative of PSAU President Soriano. This resulted in increased productivity during summer.

The following are the long-term impacts of this best practice:

  1. Preserved biodiversity of the PSAU’s forest reserve;
  2. Achieved food security, poverty alleviation, better nutrition, source of income, and improved lives of the ASAFA farmer cooperators and their families;
  3. Prevented soil erosion and degradation;
  4. Mitigated climate change through sustained coffee-based agroforestry planted with bignay, tamarind, cacao, bananas, and other fruit-bearing trees; and
  5. PSAU became an agro-ecotourism destination and an immersion site for urban areas.

Milestones/Next Steps

This project involves PAC designating one hectare of the forest reserve for each ASAFA member. This was to be utilized in planting coffee, intercropped with bananas, fruit trees, and cash crops such as eggplants, string beans, squash, sili, to name a few.

  1. In 2011, PAC conducted a 12-day free training course for ASAFA in partnership with Morning Glory Foundation. A week after the training, 10,227 coffee seedlings of the Liberica variety were distributed to the 30 ASAFA farmers.
  2. Since it takes four to five years to harvest and with just one major harvest a year, the farmers intercropped their coffee plantation with cash crops and marketed these in the municipality of Magalang to serve as their immediate income. The university does not require them to share their profit from these crops.
  3. The farmers’ earned income from their banana and vegetable or “cash crops” sales, which sent their children to school and provided for their needs and wants.
  4. The farmers’ highest net income was P294,500.00 in 2017, derived from coffee, banana, and vegetable sales.
  5. UPLB College of Forestry and College of Ecology came to PSAU to benchmark this best practice.
  6. Twenty-five managers and coffee “baristas” from Starbucks, a worldwide coffee chain, undertook an immersion activity at the coffee plantation site in 2018. They interviewed and exchanged views with the coffee growers.