Overview

The Cagayan de Oro City Government consistently introduces remarkable programs aimed at maximizing the city’s revenue. One such innovation is the Cagayan de Oro Mapping Online Application (MOA), a tool developed by the City Treasurer’s Office to improve tax mapping and revenue generation in the city.

The MOA offers a digital solution by seamlessly integrating traditional documents, facilitating convenient access to information, and establishing a paperless workflow. Furthermore, the MOA incorporates a GPS tagging system, integrated with Google Maps, ensuring nearly precise locations for tax mappers, thereby streamlining the verification process for business permits.

The MOA aims for real-time tracking of tax records and efficient tax mapping. Prior to its implementation, the tax mapping team encountered a cumbersome process of handling physical documents in the field. The MOA has significantly improved efficiency, transparency, and revenue collection for the city.

Challenge

The Cagayan de Oro MOA alleviates the cumbersome process of tax mapping and revenue generation faced by the tax mapping team. Prior to the implementation of the MOA, the tax mapping team encountered challenges related to handling bundles of physical documents such as tax due worksheets, official receipts, and copies of business permits. These documents hindered their mobility and created inefficiencies in their fieldwork tasks.

Solution

The Cagayan de Oro MOA provides innovative solutions to address the tax mapping and revenue generation challenges of the city. Some of its innovative features include:

Digital Integration of Documents: The MOA digitally integrates the traditional documents used in tax mapping, such as tax due worksheets, official receipts, and business permits. This eliminates the need for physical documents, reducing paperwork and enabling tax mappers to access necessary information easily, even in the field. The digital integration of documents makes the process more efficient, convenient, and environmentally friendly.

GPS Tagging and Google Maps Integration: The MOA incorporates a GPS tagging system linked to Google Maps, providing tax mappers with near-accurate locations of business establishments. This feature allows tax mappers to verify the authenticity of business permits, ensuring compliance and transparency. The integration with Google Maps enhances the accuracy and efficiency of tax mapping, enabling tax mappers to navigate and locate establishments more effectively.

Paperless and Mobile Solution: The MOA is a browser-based application issued to tax mappers that is accessible through tablets. This paperless and mobile solution allows tax mappers to carry the application during fieldwork, eliminating the need for physical paperwork and providing real-time access to information. The mobility and convenience of the MOA significantly improve the productivity and effectiveness of tax mappers.

Productivity Gains, Outcomes, and Impact

The Cagayan de Oro MOA has demonstrated measurable productivity gains and outcomes that have positively impacted the City Government of Cagayan de Oro and taxpayers alike. By streamlining the tax mapping process and enhancing revenue generation, the MOA has brought about several notable improvements.

The innovative features of the MOA contribute to the overall efficiency and effectiveness of tax mapping in Cagayan de Oro. The digital integration of documents and GPS tagging systems streamline the process, reduce errors, and promote transparency. The paperless and mobile nature of the application enhances productivity, allowing tax mappers to perform their tasks more efficiently in the field. The MOA’s innovative features provide a modern, user-friendly, and technology-driven solution to the challenges faced by the tax mapping team, making it a valuable tool for revenue generation and decision-making in the local government.

In terms of measurable outcomes, the MOA has positively impacted revenue generation for the City Government. Prior to the full implementation of the MOA in 2018, there were approximately 20% of registered business establishments that were not properly tax-mapped. However, with the MOA’s implementation, there has been a significant increase in business tax revenue collection. According to statistics, there was a 3% increase in the registration of business permits, amounting to approximately Php 1.573 Billion in total collection as of July 31, 2019.

The intervention provided by the MOA has improved the productivity performance of the City Government of Cagayan de Oro by enabling more efficient tax mapping operations. The digital integration of documents and the utilization of GPS tagging have streamlined processes, reduced manual work, and enhanced data accuracy. This has enabled tax mappers to carry out their tasks more effectively, leading to improved revenue collection and data-driven decision-making for the City Government.

Lessons Learned/Challenges in Implementing the Intervention

The implementation of the MOA brought about valuable lessons and highlighted potential areas for improvement. One key lesson learned was the importance of comprehensive user training and support. It became evident that providing tax mappers with thorough training on the application’s features and functionality was crucial for their successful adoption and effective utilization of the MOA. Ongoing support and guidance were also necessary to address any issues or questions that arose during their use of the application.

Engr. Leonil G. Mistula, the Assistant City Treasurer for Operations, underscored the advantages of embracing the MOA. According to him, the tool facilitates real-time tracking of businesses, establishing an efficient system that benefits taxpayers and contributes to revenue growth.

Another lesson was establishing a continuous feedback loop with the tax mappers. Regularly seeking their input and suggestions allowed for improvements to the MOA based on their real-world experiences. This feedback mechanism proved invaluable in enhancing the usability and functionality of the application, ensuring that it aligned with the needs and preferences of the end-users.

Technical maintenance and updates were identified as another important area of focus. Regular upkeep and updates were necessary to address any technical issues, ensure compatibility with new devices and operating systems, and incorporate new features that would enhance the overall performance and efficiency of the MOA.

Additionally, optimizing the user experience was recognized as a crucial aspect. Regular evaluations of the user interface, workflow processes, and overall user experience helped identify areas where the MOA could be streamlined and improved. By addressing usability issues and making the application more intuitive and user-friendly, tax mappers’ productivity and satisfaction levels could be further enhanced.

Looking ahead, potential areas of improvement for the MOA included increasing data accuracy and completeness. Efforts to further integrate the MOA with other relevant systems for seamless data sharing and analysis were also identified as a potential avenue for improvement. Exploring advanced technologies like artificial intelligence and machine learning for enhanced decision-making and data management was also an area of interest.

By addressing these lessons learned and areas for improvement, the MOA could continue to evolve and effectively serve the needs of the tax mapping team, promoting efficiency and transparency in revenue generation for the Cagayan de Oro City Treasurer’s Office.

Resources

Admin, C. (2022, December 1). City Government of Cagayan de Oro. https://cagayandeoro.gov.ph/index.php/news-and-article/item/1508-cagayan-de-oro-named-2022-galing-pook-awards-national-finalist.html

CDO bagged the best in Digital Finance Award at the 6th awards for excellence in ICT. About Cagayan de Oro. (2017, November 21). https://aboutcagayandeoro.com/cdo-bagged-best-digital-finance-award-6th-awards-excellence-ict/

Paunan, J. C. (2023, April 14). DICT Awards LGUs for excellence in digital governance. Philippine Information Agency. https://pia.gov.ph/news/2023/04/14/dict-awards-lgus-for-excellence-in-digital-governance

Overview

As mandated by Republic Act 9710 or the Magna Carta of Women, the Department of Agriculture – Philippine Rice Research Institute’s (DA-PhilRice) Gender and Development (GAD) Mainstreaming program fosters productivity by utilizing the untapped talent of women by involving them in different roles in farming activities and rice cooperatives, recognizing their significant role in agriculture. By implementing strategic initiatives, aligning with its mission to efficiently utilize public and human resources for increased productivity in the organization, thus contributing to broader goals of good governance and equitable resource utilization, and integrating gender dimensions into policies, programs, and projects.

Challenge

Before GAD implementation, DA-PhilRice faced inefficiencies due to inadequate mechanisms, knowledge, and staff capacity, resulting in significant waste, especially underutilized talent within the organization and the broader agricultural sector. Women, constituting approximately 35% of the 2 million farmers in the Philippines, represent a considerable yet underutilized human resource. The previous situation encompasses limited access to resources, inadequate career and learning opportunities, and insufficient exposure to modern technologies, neglecting the crucial aspects of gender and social dynamics. These inefficiencies hindered women’s full participation in the organization and impeded the overall productivity and effectiveness of DA-PhilRice. The GAD Mainstreaming initiative strategically addresses these challenges, aiming to unlock the potential of women in the workforce, thereby contributing to the optimization of human resources and fostering gender-inclusive organizational and agricultural productivity.

Solution

The PhilRice Gender and Development (GAD) Mainstreaming initiative strategically addresses underutilized talent through several innovative features:

Policy and Management Support: PhilRice secured strong policy and management backing, leading to the issuance of numerous policies supporting GAD institutionalization. This top-down support ensures that gender considerations are integral to the organization’s operation.

PhilRice integrated GAD dimensions in four entry points: policy, people enabling mechanisms and programs, activities, and projects.

Customized Capacity Development: Capacity development materials were tailored to the context of the participants. This customization facilitates better internalization and integration of GAD principles in program implementation. Despite the challenges posed by the COVID-19 pandemic, these materials allowed for the continuity of GAD capacity-building activities.

Empowerment and Capacitation of PhilRice Management Committee

Gender-Responsive Database Management: PhilRice incorporated sex-disaggregated data into its database management systems, providing a foundation for gender-responsive planning, monitoring, and evaluation. This is innovative in a way that it is integrated in the major programs/projects of the institute to gather sex-disaggregated data and other gender-related indicators of both internal and external clients as basis for analysis in providing more gender-responsive and inclusive services. A case in point is the Rice Competitiveness Enhancement Fund (RCEF) – Seeds Program GAD Database which records real-time data of clients and aids in the conduct of gender analysis, resulting in more inclusive interventions in the program implementation such as the creation of priority lanes for senior citizens, pregnant women, and specially-abled individuals during the seed distributions, and authorized claiming of seeds for individuals with physical limitations.

Screenshot of PhilRice’s Sex-Disaggregated Database

Project Review and Evaluation Committee: Assesses project proposals to ensure the integration of gender dimensions. This mechanism correlates with a surge in gender-sensitive/responsive projects, augmenting the budget allocation and, consequently, PhilRice’s impactful initiatives catering to the gender-specific needs of rice farmer-beneficiaries. Through these innovations, PhilRice’s GAD Mainstreaming breaks barriers and fosters a sustainable, gender-inclusive paradigm for agricultural development.

PhilRice GAD budget attribution has increased from 2017-2022.

These innovative features collectively empower women in agriculture, bridge historical gaps, and enhance productivity by ensuring that programs and projects are tailored to the diverse needs of the community. The approach goes beyond token gestures, aiming for a holistic organizational culture transformation towards gender equality and inclusivity.

Productivity Gains, Outcomes, and Impact

PhilRice’s GAD Mainstreaming initiative has yielded substantial productivity gains and transformative outcomes by strengthening its institutional capability (Outcome 7 of the 2017-2022 PhilRice Strategic Plan). As of 2022, 100% of 225 permanent staff and 44% of 1583 contract service staff were trained on GAD. This resulted in better implementation of gender-sensitive and responsive projects reflected in increasing GAD budget attribution over the years (5.36% in 2017, 5.76% in 2018; 14.5% in 2019, 43.33% in 2020, 38.63% in 2021, and 76.56% in 2022). This budget attribution is far higher than the minimum 5% GAD budget requirement as mandated by law. Due to this performance, the institute received COA commendations for 2 consecutive years. Moreover, based on the 2023 GAD audit by the Philippine Commission on Women, GAD mainstreaming at the institute is marked at level 4 (meaning GAD is already institutionalized in the institute with ongoing sustainability efforts). In the same year, PhilRice GAD mainstreaming was also named International Best Practice (6-star outstanding) in the International Best Practice Competition.

The gender mainstreaming efforts have also empowered women farmers, propelling them into leadership roles within their associations. This recognizes their potential and their substantial contributions to enhancing farm efficiency and overall productivity. Through these concrete outcomes, PhilRice’s GAD Mainstreaming exemplifies its commitment to inclusive and impactful agricultural development.

The impact is striking as women’s active involvement in the program’s capacity-building activities correlates with a 12% increase in yield and a 6 to 8% reduction in the cost per kilogram of rice production among women farmers. This enhances the economic viability of their farming activities and contributes to broader economic goals.

Moreover, approximately 50% of women participants diversified into other enterprises, serving as an additional income source and generating a combined net income of $12.3 thousand. As integrated into various programs, GAD mainstreaming ensures that women’s pivotal roles in food production are acknowledged. Equal access to food production resources is guaranteed, fostering a more equitable agricultural landscape. This commitment to equitable access to resources resonates with OIC Deputy Executive Director for Research, Dr. Eduardo Jimmy P. Quilang, as he accentuates a profound shift in engineering consciousness toward inclusivity.

The Rice Competitiveness Enhancement Program (RCEP) under GAD ensures that all eligible women and men farmers, including those in vulnerable sectors, receive free, high-quality certified seeds of inbred rice varieties. The distribution of around 10.29 million bags of certified seeds during the 2020 to 2022 seasons has benefited more than 1 million farmers, cultivating approximately 1.5 million hectares annually across targeted provinces. This substantial support contributed to achieving record-high palay production in the country for two consecutive years.

In summary, PhilRice’s GAD Mainstreaming has translated into concrete productivity gains, from increased project attribution to tangible improvements in the lives of women farmers. Integrating gender considerations is not just a checkbox but a catalyst for meaningful change, fostering a more inclusive and productive agricultural landscape.

Lessons Learned/Challenges in Implementing the Intervention

PhilRice’s GAD Mainstreaming initiative, while successful, has encountered challenges and offers valuable lessons for ongoing improvement. One major challenge is the initial absence of adequate mechanisms, knowledge, and staff capacity, hindering seamless GAD integration. This highlights the importance of continuous training and education to build the skills necessary for effective gender mainstreaming. Human Resource Management Office Head, Ma. Ethel P. Gibe emphasized the importance of Gender Sensitivity and Analysis Training to all PhilRice staff.

The impact of the COVID-19 pandemic on physical interactions posed another hurdle. The innovative adaptation of asynchronous training methods and the creation of localized GAD focal point systems helped overcome this challenge. However, the lessons underscore the need for flexible strategies to ensure uninterrupted GAD capacity-building activities during unforeseen circumstances. Jungie A. Diamsay, Science Research Specialist II, reflects on the challenges of implementing customized GAD training.

The process of mainstreaming GAD also revealed the critical role of supportive policies and management. The issuance of policies, such as integrating gender dimensions into projects, significantly shaped the ‘human face’ of rice science. A key lesson is the importance of institutional commitment and policy support for sustaining GAD efforts, as mentioned by Supervising Science Research Specialist Dr. Diadem B. Gonzales-Esmero during a key informant interview.

Additionally, the emphasis on sex-disaggregated data in database management highlights a lesson in the importance of comprehensive and gender-sensitive information systems. Moving forward, continuous improvement in data collection and analysis methods can provide more nuanced insights into the impact of projects on different genders.

Regarding potential areas for improvement, PhilRice could focus on further decentralizing GAD initiatives, ensuring that the benefits are evenly distributed across all stations and satellite offices. Strengthening partnerships with external organizations, including international bodies, can enhance the sharing of best practices and promote a broader impact. Continuous monitoring and evaluation of GAD efforts can identify areas that require adjustment and fine-tuning, ensuring a dynamic and responsive gender mainstreaming strategy. Overall, the journey of PhilRice in GAD mainstreaming provides a rich tapestry of lessons that can guide future initiatives towards even greater effectiveness and inclusivity.

Resources

Gonzales-Esmero, D. B. (2021). Gender Mainstreaming in Philippine Rice Research and Development: Progress, Challenges and Opportunities. Rice-Based Biosystems Journal, 9, 75–86.

Carrera, G. D. (2023, May). Women commission recognizes phirice’s gad mainstreaming activities. Rice Matters, p. 1.

Overview

Mindanao, the food basket of the Philippines, is a major food source and a key player in the Country’s international food exports. Mindanao generates more than 3 billion dollars worth of agricultural exports or 60% of the Country’s total agricultural exports; accounts for at least 40% of the Philippines’ food requirements; and contributes more than 30% to the national food trade. As Davao positions itself as a top exporter of processed food, it needs a hub for innovations and technical support to sustain the local food industry.

The Food Processing Innovation Center (FPIC) – Davao is the first Regional Food Innovation Center (RFIC) established in the Philippines through the High Impact Technology Solutions (HITS) program of the Department of Science and Technology (DOST). The Center is mandated to provide innovative food technologies from the abundant raw materials found in the locality as well as give technical support to the food industry in the Davao Region and nearby provinces. Furthermore, the Center is registered as a non-stock, non-profit organization under the Securities and Exchange Commission (SEC) with a business permit, a License to Operate, and a Good Manufacturing Practices (GMP) Certification granted by the Food and Drug Administration (FDA). The Center pioneers initiatives, sets operational standards, and collaborates with various agencies to provide technical support and expertise. FPIC-Davao not only complies with regulatory requirements but also contributes to economic growth and productivity in the Region.

Challenge

With its mandate to provide leadership and coordination of scientific and technological efforts and ensure maximum economic and social benefits for the public, the Department of Science and Technology Region XI faced a significant challenge in optimizing the utilization of its resources to efficiently deliver its outputs. The absence of a centralized shared service facility hindered the DOST XI in providing quality services and technical assistance to micro, small, and medium-sized enterprises (MSMEs) in the food sector, as well as students and researchers engaged in food science. Furthermore, there was a notable lack of collaboration and standards, representing a significant waste of time and motion in coordinating different sectors and stakeholders. The non-existence of such an operational framework hindered the effective exchange of information, resources, and expertise essential for providing Food Processing Laboratory Services in the region.

Solution

Established on 14 May 2014, the DOST XI, in collaboration with the Philippine Women’s College (PWC) of Davao, the Department of Trade and Industry (DTI) XI, the Food Processing Association of Davao (FPAD), Inc., the Local Government of Davao City, and HELP Davao Network. Its key features include:

Advanced Technology Integration: FPIC-Davao incorporates state-of-the-art equipment such as a vacuum fryer, spray dryer, water retort, freeze dryer, and cabinet dryer. This equipment enhances the efficiency of modern food processing techniques. These technologies streamline production processes to ensure higher productivity, increase value-addition, and improve product quality. The use of advanced technology also helps in minimizing food production wastage.

Collaborative Hub for Innovation: FPIC-Davao acts as a collaborative platform, bringing together the Department of Science and Technology XI, academic institutions, and industry key players. This collaborative approach fosters innovation by leveraging diverse expertise, promoting knowledge transfer, and facilitating interdisciplinary research. This synergistic multi-agency approach enhances the accessibility of resources, technical expertise, and support services for MSMEs, promoting practical technology application and commercialization, thus avoiding duplication of efforts, which ensures the efficient use of government resources.

The Pentahelix model of collaboration used by the FPIC

Education and Training Platform: The Center became a laboratory facility for the professional courses of the BS Food Technology program of PWC and research projects of other schools in Mindanao. It became a training center for students, community extension activities, and MSMEs

FPIC-Davao empowers communities through its social enterprise advocacy.

Compliance and Regulatory Support: FPIC-Davao ensures compliance with regulatory requirements, being the first to initiate the application for a License to Operate as a Food Manufacturer by the FDA. This proactive approach establishes a foundation for producing safe, high-quality food products for its clients and toll packers.

Pioneering Initiatives and Standards: FPIC-Davao sets operational standards and serves as a benchmark for other RFICs and Research and Development Institutes (RDIs). Its operations manual harmonizes services and standard operating procedures, guiding newly established centers.

The FPIC-Davao publishes Manuals for Operations Good Manufacturing Practices (GMP)

Non-Profit Structure and Compliance: FPIC-Davao operates as a non-stock, non-profit corporation, reinforcing its commitment to public service. Compliance with regulatory and statutory requirements, including securing a Mayor’s Permit and registration with the Securities and Exchange Commission, establishes a foundation for transparent and accountable operations.

The FPIC-Davao Organizational Chart

In summary, FPIC-Davao’s innovative features lie in its integration of advanced technology, collaborative and educational initiatives, regulatory compliance, and a multi-agency approach. These aspects collectively address the public-sector productivity challenge by optimizing resources, fostering innovation, and ensuring the agri-food industry’s sustainable and competitive growth.

Productivity Gains, Outcomes, and Impact

The FPIC-Davao has demonstrated tangible productivity gains, impacting the Davao Region and its stakeholders. Key outcomes include being a common service facility and supporting MSMEs, FPIC-Davao contributes to sustained regional and national economic growth. The development of more than 50 innovative food products, assistance to over 200 customers, and securing prestigious awards showcase the economic impact generated by the Center.

The Center’s achievements align with its collaborators, especially the DOST XI and PWC of Davao, broader goals of fostering innovation, supporting MSMEs, and contributing to the overall growth and development of the food processing industry in the Region.

Lessons Learned/Challenges in Implementing the Intervention

Through its journey, the FPIC-Davao has yielded valuable lessons and identified areas for potential improvement. While FPIC-Davao’s operations manual has been a pioneering guide for other RFICs, standardization faces challenges ensuring uniformity across regional centers. Continuous efforts are required to address variations in local contexts and optimize the manual’s applicability.

Ensuring practical technology application, deployment, and commercialization, especially in rural areas, requires targeted efforts. Strategies for seamless technology transfer to MSMEs across diverse locations may need refinement for broader impact.

Enhancing market access for MSMEs supported by FPIC-Davao is an ongoing challenge. The Center can explore additional strategies to help these enterprises overcome market barriers and connect with a broader consumer base.

In conclusion, FPIC-Davao’s journey has provided valuable insights into the complexities of collaborative innovation, technology transfer, and sustainable development. Addressing these lessons and potential areas for improvement will further strengthen the Center’s role as a transformative force in the food processing industry and Regional economic growth.

Resources

Arayata, Ma. C. (2021, November 12). FPIC Davao to launch Food Innovation product. Philippine News Agency. https://www.pna.gov.ph/articles/1159630

de Guzman, R. (2018, September 4). Davao leads in creating high-value food products with Dost’s Food Processing Innovation Center. Agriculture Monthly. https://agriculture.com.ph/2018/09/09/davao-leads-in-creating-high-value-food-products-with-dosts-food-processing-innovation-center/

Digital, S. S. D. (2023, October 14). Dost-Davao’s Food Processing, Innovation Center nominated. SunStar Publishing Inc. https://www.sunstar.com.ph/davao/dost-davaos-food-processing-innovation-center-nominated

Food Processing Innovation Center. Philippine Women’s College of Davao. (n.d.). https://pwc.edu.ph/innovations-and-socialventures/fpic/

Overview

The Philippine Institute of Volcanology and Seismology (PHIVOLCS) developed a software and decision-support tool that saves not just lives but also government resources, helping boost public-sector productivity. Dubbed the Rapid Earthquake Assessment System (REDAS), the tool provides real-time hazard monitoring, database development, and multi-hazard impact assessment coupled with capacity-building sessions for the target users.

Challenge

Before implementing REDAS, government agencies and local government units faced challenges in accessing real-time, accurate data, which hindered prompt decision-making and effective resource allocation in emergencies.

REDAS was conceptualized after the 7.8 earthquake on July 16, 1990, which claimed more than 1,000 lives and destroyed infrastructure. Getting information about potentially damaged areas was quite difficult, affecting relief and rescue operations. PHIVOLCS Associate Scientist and REDAS Program Coordinator Dr. Maria Leonila P. Bautista recalled that it was challenging to provide information during the early 1990s as the Internet was not accessible yet. Communication facilities failed. There was also a power outage and roads were blocked by landslides, and many places were inaccessible.

“It was difficult to tell (the public) what really happened. If we had a tool that can tell us right away what really happened or the impacts, then we can easily answer questions from the public,” she said.

Dr. Bautista used to be the spokesperson of PHIVOLCS and experienced first-hand how challenging it was to provide real-time information to relevant government agencies and LGUs, especially after a disaster.

Solution

REDAS served as an attempt to make scientific information more accessible to the public to guide relevant agencies and LGUs on preparing even before a disaster strikes. The REDAS software tool was an answer to the need of the government to determine the resources needed to be deployed, avoiding duplication of efforts and helping ensure that lives are saved in any disaster-prone or disaster-hit area.

Screenshot of the REDAS Intro Page

REDAS was initially designed for earthquake simulation only. However, due to the changing needs and demands of its target users and the exposure of the Philippines to natural hazards, REDAS has evolved over the years. From an earthquake simulation tool, REDAS has become a multi-hazard impact calculation tool that can also cover tsunami, lahar, flood, severe wind, rainfall, and agricultural damages. REDAS also has earthquake and rainfall monitoring capabilities. Aside from the actual tool, PHIVOLCS also conducts training sessions to ensure that the intended users can optimize what the tools can offer.

Screenshot of the REDAS Satellite Rainfall Monitor (SRM) Module

PHIVOLCS ensures that each training session is based on the specific needs of the audience to make the training curriculum more attuned to the needs and requirements of the requesting partner.

REDAS Science Research Assistant Jordana Marie Argamosa shared that the REDAS team tailor-fits each session based on the challenges and needs of their participants. She added that they ensure continuous communication and feedback from stakeholders to ensure that their needs and requests for additional functionalities are added to the REDAS system.

REDAS has the following features that can be replicated by other public sector organizations dealing with managing disaster risks:

  • Ability to develop and plot elements-at-risk data. Indeed, government agencies and LGUs cannot manage what they do not know. REDAS can be a tool for them to develop their own elements-at-risk that they need: making their communities safe from and resilient to natural hazards. REDAS can also generate deterministic ground shaking hazard maps for the target communities. This means LGUs can be guided in determining which areas are highly exposed to potential disasters. The elements-at-risk data can feed into their preparation, mitigation, and response plans.
Screenshot of the REDAS Earthquake Impact Assessment Module
  • Accessibility since it is a freeware. Since REDAS is a freeware, government agencies can use the tool without paying extra for them to be able to use it. The training sessions, post-training support, and future upgrades are offered at no cost as well. The tool does not require users to master a Geographic Information System (GIS), making it relatively user-friendly.
Screenshot of the Opening Window of REDAS ETAM and SRM Modules, both free to use
  • Two-way feedback mechanism. Each training session is also an opportunity to gather feedback from the users. From a simple, straightforward earthquake assessment and impact calculation tool, REDAS has morphed into a highly-improved version after considering the needs of its users.
REDAS Capability Development Session for Moro Gulf Stakeholders

Productivity Gains, Outcomes, and Impact

Dr. Bautista shared that different government agencies are using REDAS to ensure that the disruptions in their services are minimized. REDAS, for example, has been helping the Department of Energy (DOE) determine how REDAS simulation and tools help our country’s energy sector through the DOE respond to earthquake emergencies using a simulation tool such as REDAS. REDAS has also been helpful for LGUs as it provides science-backed information on when they need to evacuate their constituents. To date, a total of 55 provinces, 690 municipalities/cities, 19 NGAs, 39 SUCs, 79 private companies, and 10 NGOs have been trained in the use of the software.

REDAS has been helpful in promoting public-sector productivity by enhancing preparedness, response, and recovery efforts. Through REDAS, government agencies and local government units can handle crises effectively by helping ensure the following:

  • Faster decision-making before, during, and after a disaster. Training equips public sector employees with the knowledge and skills to make informed decisions during a disaster. This leads to quicker, more effective decision-making, reducing confusion and ensuring resources are allocated efficiently. When different agencies and departments can work together seamlessly, it minimizes duplication of efforts and streamlines the response to a disaster.
  • Better resource management and reduced economic losses. Training helps public sector workers understand how to allocate resources efficiently during a crisis. This ensures that resources such as personnel, equipment, and funds are used where needed most, preventing waste and inefficiency. By effectively managing disasters and their aftermath, public sector productivity can help reduce economic losses for the community, helping free up resources for other critical public services and projects.
  • Reduced risks in communities. Since REDAS can provide scientific information on impact calculation, government agencies, and LGUs. By proactively mitigating risks, government agencies can help reduce the frequency and severity of disasters, ultimately leading to fewer disruptions and less strain on resources.
  • Efficient recovery planning. The faster a community can recover from a disaster, the less productivity is lost. Public sector employees training in this area can help communities get back on their feet more quickly.

PHIVOLCS has also been working closely with international partners. REDAS is one of the tools proposed by the Japan International Cooperation Agency (JICA) to provide impact calculations in some of their project sites. Dr. Bautista shared that the JICA team think of ways to reduce the impacts as calculated by REDAS.

REDAS has also been tapped by the Asian Disaster Preparedness Center (ADPC) to develop a gender and human rights-based questionnaire tool from a disaster risk reduction perspective.

Aside from providing crucial information before or after a disaster, REDAS also gives information that can guide policymakers, land use planners, and local chief executives in considering the hazards present in their communities in preparing their development initiatives. Doing so would help ensure that resources are not spent in building infrastructure or facilities within hazard-prone areas.

Lessons Learned and Challenges in Implementing the Intervention

One of the greatest lessons in rolling out REDAS is the need for more continuity in some agencies or communities. Some of the participants, according to Dr. Bautista, are non-plantilla personnel. In the succeeding years, PHIVOLCS needs to train a different set of users from the same agency or LGU. Trainings have to be continuously done as new REDAS modules are developed and there is a turnover of LGU personnel.

The REDAS team is aware of the necessary improvements to work on. For example, REDAS currently provides impact calculations at the barangay level. Further improvement can be done by offering a household-level impact calculation to help residents prepare.

There is also a need to provide off-the-shelf learning materials to help promote better knowledge-sharing and knowledge transfer to the intended users of the software. The COVID-19 pandemic was also a wake-up call for PHIVOLCS as the team needed to prepare to deliver sessions online. The program team then offered online sessions during the pandemic to ensure that the target agencies could still use the tool despite the physical restrictions.

In summary, REDAS has helped promote public-sector productivity by equipping employees with the necessary skills and knowledge to help mitigate, respond to, and recover from disasters effectively. This, in turn, leads to improved public productivity as resources are used more efficiently while public service delivery disruptions are minimized.

Sources

Bautista, M. L. P. (2009, July 29). Philippines: PHIVOLCS-DOST conducts redas trainings for Surigao del Sur, Dinagat and Bohol provinces – Philippines. ReliefWeb. https://reliefweb.int/report/philippines/philippines-phivolcs-dost-conducts-redas-trainings-surigao-del-sur-dinagat-and

De Vera, A. V., Pedrosa, M., Largo, F. F., Chua, F. S., & Botona, R. (1970). Earthquake impact assessment using redas software in selected barangays in region XI. International Journal of Education Research for Higher Learning. https://ejournals.ph/article.php?id=13292

MCR collaborates with DOST-PHIVOLCS and ICDRRMO for redas modules 1-3 training for Iligan City. Mindanao State University – Iligan Institute of Technology. (2023, October 17). https://www.msuiit.edu.ph/news/news-detail.php?id=1690

REDAS Activities. Philippine Institute of Volcanology and Seismology. (n.d.). https://www.phivolcs.dost.gov.ph/index.php/redas

Overview

iRISE UP (Intelligent, Resilient, and Integrated Systems for the Urban Population) is an intelligent and integrated early warning system that empowers the Local Government of Quezon City to address various hazards proactively, such as flooding and extreme weather events. By utilizing both the latest and traditional technologies, community engagement, and data-driven governance, iRISE UP has successfully enhanced the city’s disaster preparedness and response capabilities. Its impact includes improved risk assessment, streamlined communication channels, and establishing a resilient framework that prioritizes public safety and sustainable development.

Challenge

Before implementing the iRISE UP program, the Local Government of Quezon City was lacking on reliable, localized, and real-time data system that provided residents with timely and comprehensive hazard and disaster information. As a result, response time during disasters was delayed, the allocation of city resources was wasted, and the lives of its citizens were put on the line. With the city’s history of devastating disasters, including the traumatic impacts of the 2009 Tropical Storm Ondoy and the recurring threat of flooding, there is a critical need to enhance disaster preparedness and response mechanisms.

QCDRRMO Officer-in-Charge Ricardo Belmonte emphasized the need for a more precise method of gathering weather and flooding information, considering the extensive constituency comprising 142 barangays, covering approximately 35% of Metro Manila.

Solution

The iRISE UP program is established as a multi-hazard early warning system within the city’s Disaster Risk Reduction and Management Operations Center, enhancing the city’s capabilities to tackle the changing disaster risks and provide accurate information for informed decision-making and disaster preparedness. It employs a system-driven approach, converging multiple data and systems of the city government into a unified platform, thereby serving as a foundation for tailored interventions that build safer, more adaptive, and resilient communities. QCDRRMO Geographic Information System (GIS) Team Leader Jose Leo Martillano says that through iRISE UP’s GIS feature, they were able to allot essential resources such as rescue boats more effectively and efficiently.

Innovative features of the iRISE UP Program include:

  1. Backend System: The program incorporates an extensive sensor network and Geographic Information System (GIS) database, enabling dynamic analysis and data visualization. This allows for the continuous evolution of the program in response to changing disaster risks, facilitating informed decision-making and effective disaster preparedness.
Screenshot of the Local Government of Quezon City’s iRISE UP Dashboard
  1. Real-Time Monitoring: Utilizing remote sensors, field equipment, and data loggers, iRISE UP enables efficient data transmission, ensuring timely and accurate monitoring of various hazards. This real-time monitoring capability enhances the city’s ability to respond promptly to emerging risks and threats.
iRISE UP enables real-time monitoring in the Barangay Batasan Hills’ Operations Center
  1. Downloadable Historical and Live Data: iRISE UP provides accessible historical and live data, empowering stakeholders to make informed decisions and implement targeted interventions based on past events and trends. This feature enhances overall disaster response capabilities and supports proactive risk management.
  2. Localized Hazard and Risk Maps: The program offers localized hazard and risk maps, providing accessible information for effective mitigation and response planning. This feature aids in identifying high-risk areas and supports the development of comprehensive strategies to address potential disasters.
Screenshot of the iRISE UP Barangay Risk Assessment for Rain
  1. Impact-Based Weather Forecasting: By focusing on impact-based weather forecasting, iRISE UP delivers actionable information for disaster preparedness, emphasizing the potential impacts of weather events rather than just the meteorological data. This approach informs anticipatory action helping communities and decision-makers make well-informed choices in their disaster response strategies.
QCDRRMO personnel monitoring weather data at the QCDRRMO Operations Center
  1. End-to-End Approach: iRISE UP fosters community engagement and empowerment by promoting a comprehensive approach to risk assessment and management activities. An end-to-end approach, which is crucial in risk communication, ensures that the important messages reach the intended audience. This inclusive strategy also encourages community members to actively ensure their safety and well-being, thereby building more resilient communities.
Barangay DRRMC Member checking the rain gauge at Barangay Batasan Hills
  1. Utilization of Digital and Traditional Instruments: The program integrates digital and traditional instruments, emphasizing the synergy between modern technology and community capabilities. This approach ensures that the benefits of technological advancements are combined with the practical knowledge and resources available within the community.
QCDRRMO staff checking the rain gauge at Barangay Batasan Hills
  1. System-Driven Whole-of-Government Approach: iRISE UP adopts a whole-of-government approach that converges data from various departments and offices within the city government. This unified approach facilitates effective disaster risk reduction and management, enabling a coordinated and comprehensive action plan for building resilient communities. This also helps in avoiding task duplication and reducing costs, promoting productivity.
The iRISE UP Operational Matrix adopts a whole-of-government approach to disaster management.

Productivity Gains, Outcomes, and Impact

The integration of the iRISE UP program into the disaster risk management and response framework of Quezon City has yielded substantial and measurable productivity gains and outcomes, significantly enhancing the performance of the Local Government of Quezon City and the Quezon City Disaster Risk Reduction and Management Office (QCDRRMO).

Under the Disaster Risk Reduction key result area, iRISE UP has facilitated the generation of over 1,000 maps, enabling a comprehensive understanding of hazard-prone areas and informing preemptive actions such as localized evacuations. The program has also empowered Barangay DRRM Committees to implement preemptive and forced local evacuations, leading to a successful partnership with numerous grassroots organizations in executing DRRM programs. These initiatives have substantially reduced the number of casualties, with zero recorded casualties since the implementation of iRISE UP in 2020.

Regarding Disaster Preparedness and Response, the program has contributed to training more than 17,000 individuals as disaster response force multipliers, ensuring a more efficient and coordinated response during calamities. The identification of evacuation sites and camp managers using iRISE UP data has improved evacuation procedures’ management, guaranteeing evacuees’ safety and well-being. Moreover, providing hot and healthy meals and child-friendly spaces in evacuation sites has significantly enhanced the overall well-being of affected individuals and families. QCDRRMO Research and Planning Section Chief, EnP Ma. Bianca D. Perez, MPA, elaborated on these achievements in a key informant interview.

The Bounce Forward Together initiative has resulted in the design of stormwater harvesting detention basins and the identification of hazard-prone areas, paving the way for developing and implementing critical infrastructure projects. The identification and planned relocation of informal settler families living in hazardous zones reflect the city’s commitment to ensuring the safety and security of its citizens.

Lessons Learned and Challenges in Implementing the Intervention

A key lesson learned is the importance of redundancy for disaster resilience. The program has recognized that digital communication methods may falter during crises. The deployment of radio communication serves as a robust backup method, ensuring efficient information exchange among response teams and the community. This redundancy enhances disaster resilience by facilitating coordinated responses to emergencies. Integrating solar power and Uninterruptible Power Supply (UPS) systems in key buildings also ensures the availability of electricity during power outages, which is crucial for maintaining essential services and communication during disasters.

To further enhance the sustainability and effectiveness of iRISE UP, the institutionalization of the program is an ongoing process. Building the capacity of personnel, collaboration with various stakeholders, and budget allocation are essential elements of this institutionalization, ensuring the long-term viability of disaster risk management efforts in Quezon City. The end-to-end approach emphasizes community understanding of the information generated by iRISE UP and its subsequent actions provides valuable lessons in empowering and engaging communities. House-to-house education campaigns, the use of physical flood markers, traditional signages, and manual hand-crank sirens all contribute to ensuring that communities are well-prepared and proactive in their response to disaster-related information.

In terms of potential areas of improvement, ongoing community engagement and education are crucial to sustaining the program’s effectiveness. Continuous efforts to reinforce community understanding and action should be a priority. Additionally, regular maintenance and upgrading of technology, infrastructure, and communication equipment are essential to ensure their reliability during emergencies. Lastly, a review of the allocation of resources and budget to support the program’s long-term sustainability may identify areas for improvement and optimization.

Resources

Caliwan, C. L. (2023, October 13). Galing Pook winners urged to share best practices with other LGUs. Philippine News Agency. https://www.pna.gov.ph/articles/1211732

Gozum, I. (2023, November 1). Quezon City’s early warning system keeps residents prepared for weather events. Rappler. https://www.rappler.com/nation/metro-manila/quezon-city-early-warning-system-keep-residents-prepared-weather-events/

Mateo, J. (2023, October 16). Quezon City among Galing Pook Awardees for 2023. Philstar.com. https://www.philstar.com/nation/2023/10/17/2304339/quezon-city-among-galing-pook-awardees-2023

Overview

The Bataan General Hospital and Medical Center (BGHMC) Healthcare Provider Network (HCPN) Online Referral System stands as an example of healthcare innovation and leadership. BGHMC, a tertiary hospital, encountered significant challenges related to inefficient patient referrals and resource allocation, leading to overcrowding and delayed care. To address these issues, BGHMC introduced an Online Referral System within a broader Service Delivery Network (SDN). This system improved patient referrals, optimized resource distribution, and mitigated patient bypassing, thereby enhancing healthcare productivity and service quality.

Challenges

BGHMC faced productivity challenges characterized by inefficient allocation of healthcare resources and patient congestion. As a tertiary hospital, it struggled with an influx of primary cases, compromising its capacity to provide specialized tertiary-level care. A disorganized referral process allowed patients to bypass primary care facilities, such as Rural Health Units (RHUs), and seek care directly at BGHMC, exacerbating congestion, resource wastage, delayed care, and patient dissatisfaction.

Solution

The BGHMC-HCPN Online Referral System addresses the challenges of inefficient resource allocation and congestion by introducing several innovative features:

Streamlined Referral Process: The HCPN Online Referral System streamlines the patient referral process through a two-way mechanism. This process empowers primary healthcare facilities to act as gatekeepers, ensuring that patients receive care appropriate to their needs. This prevents bypassing of primary care facilities and optimizes resource allocation.

The Streamlined Referral reflected in the SDN Process Flow

Data-Driven Decision-Making: The system incorporates data collection and analysis, providing valuable insights into patient demographics, case distribution, and referral patterns through the bed tracker and medicine inventory. This data-driven approach allows healthcare providers to make informed decisions about resource allocation and identify areas for improvement.

Features such as the Medicine Inventory and Bed Tracker provide Data-Driven Decision Making

Improved Connectivity: Addressing connectivity challenges, BGHMC donated desktop computers to RHUs, ensuring efficient system access in areas with limited connectivity.

Patient Empowerment: Patients are actively involved in the referral process by receiving access codes. This feature enhances patient understanding of their healthcare journey and ensures smooth transitions between healthcare levels.

Integration of Health Records: Electronic Medical Records (EMR) organize patient data, fostering better communication between healthcare providers, reducing paperwork, and eliminating data entry redundancy.

Since the EMR is web-based, patients’ records can be viewed by physicians using any mobile device as long as it is connected to the internet, ensuring data privacy.

Telemedicine and Teleconsultations: Telemedicine was leveraged, especially during the pandemic, enabling remote medical consultations, reducing physical visits, and decongesting hospital facilities.

Steps on how to use, register, and avail of the BGHMC Telemedicine

The BGHMC HCPN Online Referral System offers a comprehensive approach to addressing congestion and inefficient resource allocation in the healthcare sector. It leverages technology, data-driven decision-making, patient empowerment, and a commitment to good governance to optimize healthcare productivity and improve patient care quality.

Productivity Gains, Outcomes, and Impact

The BGHMC-HCPN Online Referral System has produced significant measurable productivity gains and outcomes, leading to enhanced hospital performance and superior patient care.

Before the HCPN system, BGHMC was congested with primary cases that could have been handled at lower-level facilities. As interviews with BGHMC Medical Center Chief Dr. Glory Baltazar and Mariveles District Hospital Chief Dr. Hector T. Santos revealed, the system’s gatekeeping mechanism has significantly reduced this congestion. The hospital now caters to 90% of tertiary cases, up from 13% before the implementation of the program, thereby improving resource utilization and patient care.

The system’s data-driven approach allows BGHMC to allocate resources more efficiently. Dr. Romeo Tuazon, Chairperson of the Office of Strategy Management, emphasized the importance of coordinating with offices and streamlining referral systems. This efficiency results in reduced patient waiting times and improved services. The HCPN Online Referral System has expanded access to healthcare services. Patients can now identify where to seek care as the system guides them to the appropriate level of healthcare. This was confirmed in interviews with Dr. Bhen Bautista and Violeta S. Sebastian, among others, from rural health units and health stations.

The introduction of telemedicine, highlighted by Mariveles District Hospital Chief Dr. Hector T. Santos, has played a crucial role during the pandemic. Patients can access consultations remotely, reducing the need for physical visits. This not only improves patient safety but also helps decongest hospital facilities.

In addition, the system’s data collection and analysis have empowered BGHMC to make data-driven decisions. This information is essential for resource planning and allocation. An interview with BGHMC Professional Education, Training and Research Office Secretariat Ria-ann Dizon emphasized the importance of data protection and research studies to improve the system continuously.

The system empowers patients to understand their healthcare journey by involving them in the referral process. Dr. Gerard B. Sebastian, Mariveles Municipal Health Officer, mentioned educating patients about their health-seeking behavior, which leads to better-informed choices. Adopting the PGS, as mentioned by Dr. Romeo Tuazon, ensures that the system aligns with organizational goals. It allows for continuous monitoring and evaluation, crucial for productivity gains.

Lessons Learned and Challenges in Implementing the Intervention

The implementation of the BGHMC HCPN Online Referral System met several challenges, including initial resistance to the new system and internet connectivity issues, emphasizing the importance of comprehensive training, change management, IT infrastructure improvement, and data privacy measures. Collaboration with local providers and government agencies can enhance internet services. Ongoing training and community education are vital for system success, as is integration with other healthcare systems, data analytics, and expansion to private hospitals.

In conclusion, the BGHMC-HCPN Online Referral System improved the way healthcare is delivered in the province of Bataan. While challenges were encountered, ongoing efforts and enhancements ensure the system’s long-term success and benefit to the community.

Resources

Esconde, E. (2021, March 19). Bataan hospitals can still accommodate patients – Philippine News Agency. Philippine Information Agency. https://www.pna.gov.ph/articles/1134236

Philstar.com. (2020, August 26). Rural Health Units urged to step up services under “New normal.” Philstar.com. https://www.philstar.com/headlines/2020/08/26/2037988/rural-health-units-urged-step-services-under-new-normal

Overview

The Makatizen Card showcases how the City Government of Makati successfully addressed issues in improving its service delivery, which was evident during the pandemic. Before its implementation in 2017, the city had to deal with resource redundancy, duplicated processes, and increased costs as it required citizens to present different IDs for accessing social services. This led to duplicated processes, inconvenience, and increased costs for both the constituents and the local government. This redundancy reduced overall productivity and hindered the seamless provision of essential services to the residents. To overcome this, the Makatizen Card was introduced as a unified ID system, consolidating various IDs into a single multi-purpose card. This innovative solution improved access to government services and cash benefits through its GCash integration, optimizing resource utilization and improving service delivery. The Makatizen Card’s efficiency significantly enhanced productivity, transparency, and good governance in Makati City, benefiting over 500,000 residents.

Challenges

The main challenge revolves around the existence of different platforms used to avail services offered by the City Government of Makati. Firstly, resource redundancy stems from the need for residents to manage various identification cards for accessing social services. This redundancy results in inefficient use of resources, as the same information is stored in multiple databases, leading to increased costs and administrative burden. Secondly, the process of applying for different IDs adds to the difficulty. Residents have to go through multiple application processes, which are time-consuming and cumbersome. This duplication of efforts leads to inefficiencies in service delivery. Lastly, the issuance of multiple IDs creates complexity in government processes and hinders seamless service provision. With different IDs for various services, citizens may face difficulties in availing benefits and accessing public services, leading to confusion and reduced effectiveness in the delivery of essential services.

Solution

To overcome these challenges and improve public service delivery, the city government collected qualitative and quantitative data, analyzed process flows, and interviewed Makatizens. The result yielded a need for a unified ID system that significantly reduces the cost of maintaining databases, minimizes residents’ exposure, and accelerates access to social benefits by at least two times. By introducing the Makatizen Card, a unified ID system, the city government was able to enhance and optimize the delivery of public services by consolidating these multiple identification cards into a single, unified ID. Makati City Mayor Abby Binay-Campos emphasizes the importance of data in promoting good governance through the Makatizen Card.

The Makatizen Card is a public-private partnership (PPP) between Makati City, G-xchange, and iBayad Online Ventures, Inc. It is issued to Makati residents aged 18 years and above. The card is valid for five years.

The Makatizen Card

The card allows recipients to receive cash allowances, stipends, and other cash benefits, including those provided under the Makati Health Program (Yellow Card), Senior Citizen program (BLU Card), PWD card, Solo Parent Card, and the Philhealth ng Masa program. By integrating government services and cash benefits through GCash, the card eliminates the need for multiple documents and expedites access to essential services and financial aid. This reduces bureaucratic inefficiencies, minimizes residents’ exposure to physical contact, and significantly improves the productivity and effectiveness of public service delivery.

The Key Features of a Makatizen Card

Specifically, the key features of the Makatizen Card include:

  • Government-Issued ID System: The Makatizen Card is a valid government-issued ID, utilizing near-field communication (NFC) technology for easy identity verification. It eliminates the need for additional documents, making government transactions more convenient. The card includes essential information such as address, gender, blood type, and emergency contact number.
  • Access to Government Services: Integrated with Globe Telecom’s digital payments platform GCash, the Makatizen Card is a virtual wallet. It consolidates multiple programs, enabling constituents to receive allowances, stipends, and monetary benefits. Additionally, it facilitates the payment of fees, taxes, and personal remittances. The latest addition allows senior citizens with BLU Card membership and Makatizen Card holders to enjoy free movies by downloading the Makatizen Virtual Card and presenting the QR code at partnering cinemas.
  • ATM Function: The card acts as an ATM card linked to the GCash account, providing access to funds through ATMs and mobile points of sale (mPOS).
  • Loyalty and Rewards Program: Consistent card usage earns points that can be exchanged for rewards.

Productivity Gains, Outcomes, and Impact

Since its implementation in 2017, the Makatizen Card Program has processed over 160,000 applications and distributed 107,293 cards.

Table 1: The number of Makatizen Card applications and distributed as of 30 June 2023

During the pandemic, the card played a crucial role in providing efficient and contactless distribution of cash aid, benefiting over 500,000 residents. Makati City became a contactless cash aid distribution pioneer, releasing millions of pesos to thousands of residents daily. The Makatizen Card has also facilitated the tracking of COVID vaccine recipients. Makati Resident Ismael Lapuz Maglalang, 63, says he prefers the Makatizen Card to the manual process as it is faster for him to receive benefits from the city government.

The Makatizen Card serves as an innovative solution to enhance service delivery and transparency by streamlining government processes, therefore reducing bureaucratic complexities and ensuring that the local government can do more with fewer resources while providing quality services to its citizens.

Lessons Learned and Challenges in Implementing the Intervention

Implementing the Makatizen Card faced challenges such as collecting valid requirements and managing applicants’ data. The Mayor expressed how important it was to have an accurate consensus of the people that must be organized on the local government unit level, and the Makatizen card and the process of applications allowed to establish that. With the Makatizen Card’s stringent requirements, they found that many constituents either need birth certificates or have the wrong information on their government-issued identification documents or cards. The application process for the Makatizen Card allowed the people of Makati to rectify the fundamental necessities of citizenship and identification.

In addition, initial citizen reluctance was addressed through comprehensive education, emphasizing the card’s purpose of consolidating services for efficient and transparent delivery of essential services.

The vision for the Makatizen Card extends beyond its current scope. The aim is to encompass and integrate all essential information of city residents, starting from birth which means that newborns will also be eligible to receive the card. The Makatizen Card will serve as a comprehensive repository for crucial data such as immunization records, school records, and medical consultations. These details will be stored in a centralized system, enabling the city to track the growth and development of each child effectively. This data-driven approach will facilitate the provision of necessary interventions and support to ensure optimal development for every child in Makati.

By adopting the Makatizen Card, Makati City has improved its social service delivery, simplified processes, and enhanced residents’ access to benefits. This unified ID system is a model for efficient governance and citizen-centric initiatives.

Sources

Official Website of the Observatory of Public Sector Innovation. Makatizen Card Presentation. https://oecd-opsi.org/wp-content/uploads/2020/02/Makatizen-Card-Presentation-with-Script_compressed.pdf

Documents from the City Government of Makati. July 2023.

Overview

The Marinduque Veterinary Field Hospital (MVFH) is a provincial government initiative to address the challenge of providing timely and relevant veterinary services. The key points of this project include the need for more access to veterinary healthcare in rural areas, limited resources and infrastructure, and low productivity due to the absence of specialized veterinary services. To tackle these issues, the field hospital was established, providing mobile veterinary clinics, veterinary training programs, and improved infrastructure. By decentralizing veterinary services, increasing accessibility, and enhancing the skills of local veterinarians, the project aims to boost public sector productivity by ensuring efficient and effective delivery of veterinary care, promoting animal health, and supporting the agricultural sector in Marinduque.

Challenge

The main challenge addressed by MVFH is the inadequate access to quality veterinary healthcare services in rural areas. Marinduque, a province in the Philippines, faces significant geographical challenges with scattered and remote communities, making it difficult for residents to access essential veterinary care for their livestock and animals. Barangay Kagawad Davis Troy Alvarico of Maniwaya, Santa Cruz, shares his insights on managing an island community located northeast of the main island of Marinduque.

This challenge also hampers agricultural productivity, which plays a vital role in the province’s economy. Livestock, such as cattle, swine, and goats, are crucial for agricultural livelihoods and food production. However, with proper veterinary services, the health and productivity of these animals can improve, leading to increased agricultural output and income for farmers. Marinduque Governor Presbitero Jose Velasco Jr. also echoes the sentiments of his constituents in the province.

The limited resources and infrastructure available for veterinary services also exacerbate the challenge. The absence of specialized veterinary care and training opportunities in Marinduque limits the capacity of local veterinarians to address complex animal health issues effectively.

The establishment of MVFH helped in addressing these challenges head-on. The field hospital provides mobile veterinary clinics that can reach remote communities, improving access to veterinary care. It also offers training programs to enhance the skills of local veterinarians, enabling them to provide more comprehensive and specialized services. These efforts directly contribute to boosting productivity by promoting animal health, enhancing diesease precention and control, and ultimately improving the economic well-being of Marinduque. Marinduque Provincial Veterinarian Dr. Josue M. Victoria shares the importance of citizen-centered design in providing public services.

Solution

The concept started way back in 2004 with continuous upgrading and innovation to meet the ever-changing needs of the time. MVFH addresses the challenge of limited access to quality veterinary healthcare services in rural areas through several innovative features:

  • Veterinary Field Hospital: The field hospital operates mobile clinics that can reach remote communities in Marinduque. By bringing veterinary services directly to these areas, the hospital ensures farmers and pet owners have convenient access to essential healthcare for their animals. This mobile approach is innovative as it overcomes geographical barriers and improves the outreach of veterinary services.
Veterinary Field Hospital Visit in Barangay Ipil, Santa Cruz
  • Capability-building and Information Campaigns: The hospital implements capacity-building initiatives such as training programs and workshops for local veterinary professionals and animal owners. By sharing knowledge and providing education, the field hospital contributes to the development of science-based animal husbandry within the community. This knowledge transfer empowers individuals, enhances long-term agricultural productivity, and promotes responsible pet ownership.
Seminar on responsible pet ownership.
  • Specialized Services: The field hospital offers specialized veterinary services to cater to specific animal health needs. This includes diagnosis, treatment, and preventive measures for various pet and livestock diseases. By providing specialized care, the hospital ensures that pet owners and farmers have access to comprehensive veterinary care that addresses specific challenges faced by their animals. This focus on specialization is innovative as it tailors services to the unique needs of the agricultural sector in Marinduque. The following flowcharts describe the workflow for both pet and livestock animals undergoing consultation and treatment in the field hospital.
Figure 1: Workflow for Clients with Pet Animals
Figure 2: Workflow for Clients with Livestock Animals
  • Collaboration and Partnerships: MVFH collaborates with local government units, non-governmental organizations, and other stakeholders to maximize its impact. By fostering partnerships, the hospital leverages resources and expertise, creating a network of support for veterinary healthcare in the region. The MIMAROPA Initiative, also known as “Sa MIMAROPA ang Pagsugpo sa Rabies Sama-Sama, Hindi Kanya-Kanya,” is a program derived from the successful Marinduque Rabies Eradication Program. Its main objective is to make the entire MIMAROPA region the first rabies-free region in the Philippines. The initiative focuses on collaborative efforts among the provinces of MIMAROPA to create a perimeter defense around Marinduque and implement measures such as mass vaccination of dogs, spaying and neutering, culling of stray dogs, and restricting the movement of unvaccinated dogs. International foundations such as the Japan International Cooperative Agency (JICA) and Humane Society International (HSI) provided support to alleviate the measures by providing technology transfer and equipping the Provincial Veterinary Office through modern spay and neuter programs. The program’s main activity is the surgical removal of the reproductive organs of dogs and cats to prevent the birth of unwanted litters contributing to the overpopulation of unwanted animals that increases the transmission of rabies.
Meeting on the MIMAROPA Initiative.

Productivity Gains, Outcomes, and Impact

MVFH has implemented various programs and services focused on animal health, disease prevention and control, animal welfare, animal production and development, regulatory services, and wildlife rescue.

Before the program was implemented, human deaths due to rabies reached 12 in the late ‘90s. In 2001, six people died due to rabies. The radical approach of MVFH finally resulted in zero human deaths from 2006 up to the present. The province was then officially declared rabies-free in 2012 by the Department of Agriculture, Department of Health, and National Rabies Prevention and Control Committee.

Barangay Ipil Health Worker and Pet Owner Nina Pereda Rocamora and Marinduque Agricultural Technologist Glenn Deligero shared their insights on the importance of the Veterinary Field Hospital in her community.

These initiatives aim to protect the province from the incursion of emerging and existing animal diseases with economic and public health importance while also providing immediate control and management of any possible occurrence of animal diseases or livestock infections. The following measurable productivity gains were recorded:

  • From only 473 dogs and cats vaccinated against rabies in 2007, it increased to 2,885 in 2022, benefiting 2,082 pet owners.
  • From only 150 dogs and cats spayed and castrated in 2012, it has increased to 1,627 in 2022.
  • From 927 livestock animals provided vitamin supplementation in 2003, it has increased to 1,569 in 2022, further enhancing resistance to infection and preventing disease outbreaks, benefiting 898 livestock farmers.
  • From 2,694 livestock animals receiving prophylactic medication in 2003, it doubled to 4,988 in 2022 to further control and eradicate parasitic infestations among susceptible animals, benefiting 2,087 farmers.
  • In 2022, 3,083 livestock farmers were served, and 5,072 different species of animals with various health conditions were treated and prescribed with appropriate veterinary medicine.
  • Intensive serological surveillance was conducted in every barangay and stockyard to expedite sentineling and repopulation of hogs.
  • Awareness campaigns and orientations on rabies prevention were conducted, with 234 posters distributed and 63 orientations held.
  • The veterinary field hospital conducted a pet blessing event, where 184 dogs and cats received check-ups, deworming, and vitamin supplementation.
  • Artificial insemination was performed on 273 sows and gilts, improving swine productivity and efficiency.
  • Animal dispersal programs distributed 4,255 animals, including cattle, carabao, goats, horses, native pigs, and native chickens, benefiting marginalized farm families.

These programs and services have contributed to improving animal health, disease prevention and control, animal welfare, and livestock development in Marinduque province. They have also enhanced the protection of public health and economic stability by ensuring the biosecurity and well-being of animals.

Lessons Learned and Challenges in Implementing the Intervention

Throughout its implementation, several lessons were learned, and potential areas of improvement were identified. One significant lesson learned was the importance of comprehensive disaster preparedness planning. The field hospital faced challenges in terms of logistics and resources during its establishment. It became evident that having a robust contingency plan, including prepositioned supplies and trained personnel, is crucial to ensure efficient response during emergencies. Additionally, the experience highlighted the need for effective coordination and collaboration among relevant stakeholders, such as government agencies, local communities, and veterinary organizations. Strengthening partnerships and establishing clear lines of communication can enhance the overall effectiveness of the field hospital. Provincial Public Employment Officer and Pet Owner Alma Timtiman shared the importance of the hospital’s partnerships with other Provinces in the MIMAROPA Region.

Another lesson learned was the significance of community engagement and education. The field hospital faced challenges in reaching remote communities and raising awareness about the services it provided. To overcome this, it was important to involve local leaders and community members in the planning process and design outreach strategies that consider the unique needs and cultural context of the region. By investing in community engagement and education, the field hospital can foster a greater understanding of the importance of animal welfare and create a network of support during emergencies. Marinduque Provincial Agricultural Technician Verona Laylay shares the importance of community engagement and education.

In terms of potential areas of improvement, MVFH could benefit from ongoing training and capacity building for its staff. By staying updated on the latest veterinary practices and techniques for disaster response, the hospital can enhance its ability to provide high-quality care to animals. Additionally, the field hospital could explore the use of technology and data management systems to streamline its operations and improve the efficiency of data collection, analysis, and reporting. This can help in monitoring the impact of the hospital’s services and identifying areas for improvement.

Furthermore, the field hospital could consider establishing partnerships with local veterinary clinics and organizations to expand its reach and capacity. By leveraging existing resources and expertise, the hospital can extend its services beyond emergency response and contribute to long-term animal healthcare in the region. Finally, the field hospital should continue to evaluate its performance and collect feedback from stakeholders to ensure continuous improvement and address any emerging challenges.

Overall, the implementation of MVFH has provided valuable insights into the importance of preparedness planning, community engagement, and ongoing capacity building. By incorporating these lessons and focusing on potential areas of improvement, the field hospital can enhance its effectiveness and significantly impact animal welfare during emergencies.

Resources

Benosa, D. J. A. (2016, September 30). 2 island municipalities of Romblon declared as rabies-free, Marinduque among Best Rabies Program implementer. Department of Agriculture MIMAROPA. https://mimaropa.da.gov.ph/media-resources/news-and-events/2-island-municipalities-of-romblon-declared-as-rabies-free-marinduque-among-best-rabies-program-implementer

Stranded na sunfish sa Marinduque Sinaklolohan ng mga mangingisda. ABS-CBN News. (2021, July 21). https://news.abs-cbn.com/news/07/21/21/stranded-na-sunfish-sa-marinduque-sinaklolohan-ng-mga-mangingisda?fbclid=IwAR08AafqBfcb2g0iWnPqBn0Vc-6MIBV55hCqpGoUQPskhJPkaUW56qBrRLU

Overview

Project TEACH is an innovative program in Mandaluyong City that provides therapy, education, and assimilation for children with disabilities. The program has served over 1,200 children since its inception in 2007, with a variety of disabilities ranging from autism to cerebral palsy. One of the main challenges faced by the program was the integration of mainstreamed students into regular schools. However, through the years, Project TEACH has been able to achieve significant progress in mainstreaming students, with over 900 students mainstreamed since 2011. The program’s success can be attributed to its holistic approach, providing therapy and education for the children, as well as support for their families. The program has received numerous awards and recognitions, including the United Nations Public Service Awards, Galing Pook Awards, and the People Program of the Year Award by the People Management Association of the Philippines.

Challenge

Before the program’s implementation, children with disabilities in Mandaluyong City were not receiving the specialized attention and care they needed to develop academically and socially, which limited their ability to participate fully in society. This issue was further compounded by the stigma associated with disabilities in the Philippines, which made it difficult for families to access appropriate resources and services.

The teachers and volunteers help students finish their artwork during their sessions.

Project TEACH was designed to address these challenges by providing a comprehensive program that integrates education, therapy, and community support for children with disabilities. By doing so, the program has helped to improve the productivity and quality of life for children with disabilities, enabling them to develop their skills, talents, and interests, and to participate more fully in society. This has also helped to break down some of the social and cultural barriers that previously existed, promoting greater understanding and acceptance of individuals with disabilities in the Philippines.

Solution

Project TEACH addresses the challenge by investing in the development of children with disabilities. The program recognizes that by providing specialized support services, these children will be able to reach their full potential, become productive members of society, and contribute to the overall productivity of the community.

By providing access to a network of free medical, rehabilitative, educational, and related services, Project TEACH promotes good governance and restores public trust by ensuring that even the most vulnerable members of the community are taken care of. Proactively collaborating with stakeholders such as private sector organizations, relevant government agencies, and beneficiaries, the project team is minimizing the waste of resources as the interventions are tailored according to the needs of the children and their families. By doing so, the project proponents can maximize resources and do more with less, benefitting the entire community.

The students of Project TEACH show their artwork in front of the purpose-built facility in Mandaluyong City.

According to Jeanne Marie Angelica T. Nahial, a teacher at Project TEACH, one of the program’s innovative features is its focus on bringing diagnostic and therapy services closer to Mandaleños.

Project TEACH has implemented several innovations to promote the education and well-being of children with special needs in the Philippines. These innovations include:

  • Mandaluyong Center for Alternative Rehabilitation and Education Services (Mandaluyong CARES). Mandaluyong CARES is a non-profit facility that provides physical, occupational, speech therapy, and special education (SpEd) services to indigent special children in Mandaluyong City. The center advocates early intervention to promote the optimum functioning of the child and is rooted in the Community-Based Model, which promotes the empowerment of the client and the family toward community integration. This center serves as a hub for early intervention and provides a comprehensive range of services including physical, occupational, speech therapy, and SpEd services to special children from indigent families in Mandaluyong City. The key components and activities of this facility are as follows:
    • User needs assessment: The proponents of Project TEACH assessed the local community and identified the need for a center that catered to the rehabilitation and education needs of special children from indigent families.
    • Fundraising: They sought financial support from local government units, non-profit organizations, and other stakeholders to establish and sustain the center. They secured necessary resources such as therapy equipment, educational materials, and qualified staff.
    • Partnerships: The proponents collaborated with relevant organizations, such as hospitals, schools, and community groups, to ensure a holistic approach to rehabilitation and education services. They built partnerships that provided expertise, referrals, and support.
    • Purpose-built building: They constructed a building that is conducive to providing therapy and educational services. The facility is a child-friendly infrastructure that is accessible both to the children and their families.
    • Human resources: The proponents hired skilled professionals such as therapists, SpEd teachers, and support staff who are passionate about working with special children. They provided training and continuous professional development opportunities to enhance their skills and knowledge.
    • Program development: They tailored therapy and educational programs to meet the unique needs of each child. They conducted assessments to identify areas of improvement and developed personalized plans to maximize their potential. This helps ensure that project resources are optimally utilized.
    • Early intervention strategy: The proponents emphasized the importance of early intervention by providing services to children as early as possible. They offered screenings, evaluations, and interventions that focused on early developmental milestones.
    • Community and family engagement: They involved families and communities in the rehabilitation and education process. They provided support, education, and training to parents and caregivers to empower them in assisting their children’s progress.
    • Monitoring and evaluation: The proponents established a system to monitor the progress of children and evaluate the effectiveness of the services provided. They used outcome measures and feedback from families to continuously improve the programs.
Project TEACH’s Algorithm, which explains its Service Delivery Network in Filipino.
  • Clustering Scheme. As part of Project TEACH, a clustering scheme was implemented to enhance the delivery of Special Education (SpEd) programs. The scheme involved regrouping students in SpEd programs into more homogenous sections and assigning specialty or focus curricula/programs to each public school in the city with SpEd programs. By implementing this scheme, schools were able to specialize in addressing the specific needs of each disability, ensuring that students receive targeted support tailored to their requirements. This cost-effective approach enabled schools with limited resources to accommodate a greater number of students in need of these specialized services. The key activities of the clustering scheme included the following:
    • SpEd Program Assessment: The proponents of Project TEACH evaluated the current SpEd programs in their city or region to understand the capacity and resources available in each school. They identified schools that could benefit from a clustering scheme to optimize resources and accommodate more students with special needs.
    • Identification of homogenous sections: They analyzed the demographics, learning needs, and abilities of the students in SpEd programs. Based on this information, they regrouped the students into more homogenous sections to facilitate targeted instruction and support.
    • Assignment of specialty curricula/programs: They developed specialty or focus curricula/programs that aligned with each group of students’ specific needs and strengths of each group of students. This involved partnering with experts in the field, adapting existing programs, or creating new materials tailored to the identified areas of focus.
    • Collaboration with schools: The proponents engaged with public schools in the city to establish partnerships and secure their commitment to implementing the clustering scheme. They discussed the benefits of the approach, emphasizing how it could help schools better allocate resources and enhance support for students with special needs.
    • Capability development and support: They conducted training sessions for teachers and staff involved in the SpEd programs to ensure they understood the objectives and strategies of the clustering scheme. They offered ongoing support and professional development opportunities to enhance their capacity to deliver effective instruction and support to the students.
Visualization of the Clustering Scheme which leads to the efficient use of school resources.
  • SpEd Educational Placement. This is an annual evaluation of children with special needs to determine the appropriate educational program that best suits their skills, performed by the SpEd Teacher and Mainstreaming and Inclusion Coordinator.
Meeting of teachers, parents, and volunteers for the clustering and placement scheme in Mandaluyong City.
  • High School for the Hearing Impaired. This was established to cater to teenagers for proper accommodation and placement located in Eulogio Rodriguez Integrated School, one of the partner public schools of Project TEACH.
On-going class of the High School for the Hearing Impaired.
  • Kitchen Specials (KS). KS is a vocational program that addresses young adult beneficiaries’ need for vocational training of young adult beneficiaries. Through the program, public school canteens are now being supplied with healthy and affordable snacks prepared by individuals with special needs. Part of the sales derived from these goods is given to the beneficiaries-students to help augment their family’s income.
Participants and teacher-volunteers present their baked goods that will be delivered to several public schools in Mandaluyong City.
  • Online/Alternative Learning. As a response to the abrupt and profound changes brought about by the COVID-19 pandemic, online and alternative modes of learning were also rolled out. Infographics, modular programs, therapeutic exercises, and fitness videos were utilized, as well as online monitoring, video feedback, and teletherapy sessions. Printed handouts and learning materials were also distributed, and instructional videos were saved on on-the-go flash drives and distributed to those without internet access.
  • Electronic Health Records. This has streamlined data collection and analysis processes, significantly improving efficiency and benefiting the evaluation of children’s progress and the program’s effectiveness. This enables healthcare professionals involved in Project TEACH to access patient records seamlessly, regardless of their location. This is advantageous for children receiving therapy in multiple locations or those unable to visit the clinic regularly. EHR ensures that healthcare professionals have instant access to comprehensive patient information, including medical history, therapy plans, and progress reports, fostering continuity of care. The digitized nature of records eliminates the need for physical storage and minimizes the risk of misplaced or lost files. This enhances data security and safeguards sensitive information, adhering to privacy regulations and ensuring confidentiality. Moreover, EHR facilitates seamless collaboration between healthcare professionals by allowing easy sharing of patient information. This collaboration ensures that treatment plans are well-coordinated and tailored to each child’s needs. By eliminating the need for manual data transfer or relying on fragmented information, EHR promotes effective communication and informed decision-making among healthcare providers and optimizes workflow, and saves valuable time for healthcare professionals.

These innovative programs and services have helped provide better opportunities for children with special needs in Mandaluyong City, promoting their independence, improving their quality of life, and helping them reach their full potential.

Productivity Gains, Outcomes, and Impact

Project TEACH has received several awards and recognitions, including the Development Academy of the Philippines’ Government Best Practice Recognition in 2019, for its success in addressing the needs of children with disabilities and their families. Venus Pedro, a parent volunteer, hopes other LGUs will replicate this program to help those with special needs.

The program has also helped students like Jerico Pedro, who aspire to join the workforce as office clerk. He said he had learned important skills such as encoding and wanted to be an office clerk someday.

Abelardo Apollo I. David, Jr., founder of REACH Foundation and co-proponent of Project TEACH, stresses the importance of documenting the progress to demonstrate success and motivate supporters.

One of the primary outcomes of Project TEACH is the mainstreaming of children with disabilities into regular schools. The number of mainstreamed students has increased steadily over the years, with 186 students mainstreamed in the 2021-2022 school year. The Parent Report on Patient’s Progress also revealed that as of April 2023, 92% of the children who received support from Project TEACH have shown improvement.

The program was able to come up with a citizen-centered approach to the provision of specialized services to children with disabilities by offering a range of interventions tailored to the specific needs of each child. The data shows that the most common disabilities served by the program are Autism Spectrum Disorder (21%) and Intellectual Disability (19%), with Attention-Deficit Hyperactivity Disorder (14%), Global Developmental Delay (12%), Communication Disorder (9%), Cerebral Palsy (7%), and other disabilities making up the remaining 28%.

Project TEACH has demonstrated its effectiveness in improving the productivity performance of the City Government of Mandaluyong by addressing the needs of children with disabilities and their families. The program’s measurable outcomes, including the number of mainstreamed students and the Parent Report on Patient’s Progress, show that it is positively impacting the lives of its intended beneficiaries. The program’s innovative features, such as its holistic approach and active involvement of parents and caregivers, make it a model for other programs seeking to improve the lives of children with disabilities.

Lessons Learned and Challenges in Implementing the Intervention

The project’s success is largely attributed to the partnerships between the local government, non-government organizations, and other external stakeholders. These partnerships allowed for the pooling of resources, sharing of knowledge and expertise, and better coordination of services.

Another important lesson is the need for ongoing evaluation and monitoring of the project’s impact. By regularly assessing the project’s outcomes and making adjustments as necessary, the team can ensure that the project meets its objectives and produces measurable results.

One area of improvement for Project TEACH is the need to address the issue of sustainability. The project relies heavily on external funding, making it difficult to maintain the project’s services over the long term. The team may need to explore alternative funding sources or develop strategies to generate income to ensure the project’s sustainability.

Another potential area for improvement is the need for greater community engagement and participation. The project could involve the families of the beneficiaries more in the planning and implementation of the project. This helps ensure that the project is better aligned with the needs and priorities of the community and that it is more effective in achieving its goals.

Overall, Project TEACH is a testament that innovation in the public sector can rely on something other than high-level technology. By actively involving stakeholders such as the children’s parents and offering fit-for-purpose solutions, the Mandaluyong City Government and REACH Foundation are effectively and efficiently using their available resources for the welfare of their beneficiaries.

Resources

Business Mirror. (2021, September 21). Mandaluyong LGU bags PMAP 2021 National Exemplar-People Program of the Year (PPY) in Public Sector Award. Business Mirror. https://businessmirror.com.ph/2021/09/21/mandaluyong-lgu-bags-pmap-2021-national-exemplar-people-program-of-the-year-ppy-in-public-sector-award/

Project Therapy, Education and Assimilation of Children with Handicap (TEACH). Galing Pook Awards. (2012, December 1). https://www.galingpook.org/what-we-do/awards/awardees/project-therapy-education-and-assimilation-of-children-with-handicap-teach/

United Nations. (2015). Project TEACH. United Nations Public Service Innovation Hub. https://publicadministration.un.org/unpsa/database/Winners/2015-Winners/Project-TEACH

Overview

The Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement is a service improvement initiative implemented to streamline the submission and review process to the Regional Development Council VI (RDC VI) in Western Visayas. The objective is to fast-track the approval process of projects requiring RDC VI endorsement, resulting in a more convenient and efficient process. The main challenge identified was the productivity gaps that caused delays in the review process. To solve this, RDC VI came up with Online System for Reviewing Project Proposals, which includes cloud storage of documents for review, web-based assessment of completeness of project proposal documents, reference documents, checklist of requirements, process flow and guide, and forms and templates.

Challenge

The Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement addresses the delay caused by the manual review and approval process for project proposals that require endorsement from the Regional Development Council (RDC). The traditional process is plagued with bottlenecks and wastes, such as delays caused by incomplete documents, unfamiliarity with the review process, and scheduling conflicts. The process also tends to waste resources as RDC VI staff have to spend time and financial resources preparing proposal documents, which can be rejected due to missing requirements.

The proposed online system aims to streamline the process by providing cloud storage of documents for review, a web-based assessment tool for checking the completeness of project proposal documents, and a reference checklist of requirements, forms, and templates. This solution aims to make the review process more efficient and convenient, thereby reducing wasted time and resources in preparing and reviewing project proposal documents. The system’s implementation will complement the agency’s technical and advisory services, and its success can be replicated in other NEDA Regional Offices.

Solution

The Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement offers several solutions to address the productivity challenges in project evaluation and development. One of the most innovative features of this project is the development of an online interactive tool that streamlines the submission and review process of project proposals. The tool is designed to be accessible, user-friendly, and updated with the latest information. Its user-friendly interface and simple language aim to assist proponents in preparing shovel-ready project proposals.

The project also aims to increase the submission of project proposals by providing a faster and more efficient approval process. By reducing the time required for project review and approval, proponents can focus on other critical aspects of their projects, such as implementation and monitoring.

The online tool also improves project monitoring and evaluation of approved projects. It provides a platform where proponents can easily update the progress of their projects and make any necessary adjustments to ensure their success.

The project goals include creating a streamlined process for the submission and review of project proposals documents requiring RDC approval or endorsement. The project team will test the online tool’s user-friendliness, clarity of the language used, and completeness of required information to ensure its effectiveness.

Productivity Gains, Outcomes, and Impact

The Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement has resulted in several measurable productivity gains and outcomes. The online interactive tool has streamlined the submission and review process of project proposals, resulting in a significant reduction in processing time. The tool’s user-friendly interface has made it easier for proponents to submit shovel-ready project proposals, resulting in an increase in the number of proposals submitted. The system’s accessibility has allowed proponents from various sectors to submit their proposals without the need to travel to the NEDA Regional Office.

Since the implementation of the online tool, there has been a 50 percent reduction in the processing time for project proposals requiring RDC approval or endorsement. The average processing time has been reduced from 60 to 30 days. This has resulted in faster approval of projects and implementation, resulting in improved project outcomes and increased economic activity in the region.

In addition to reducing processing time, the online tool has improved the quality of submitted project proposals. The tool’s design principles, including user-friendliness and clarity of language, have made it easier for proponents to submit complete and comprehensive proposals, resulting in fewer delays due to missing information.

The intended beneficiaries of the Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement are local government units, national government and regional offices, state universities and colleges, the business sector, and civil society. These beneficiaries have seen significant improvements in the approval and implementation of projects, resulting in increased economic activity and improved quality of life in the region.

Lessons Learned and Challenges in Implementing the Intervention

Some potential areas of improvement for the Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement include addressing the challenges of access to the internet and lack of information dissemination to potential users. To address these challenges, there may be a need for targeted information campaigns to promote the availability and benefits of the online tool, as well as explore alternative modes of service delivery for those who prefer offline transactions. Additionally, data privacy concerns may need to be addressed to ensure the tool’s security and user trust.

Another potential area of improvement is the need to build technical capabilities among staff responsible for developing and maintaining the online tool. This may involve training or hiring staff with the necessary technical skills to ensure the tool is effectively managed and sustained over time. The absence of a focal staff member to manage the programs is a challenge that must be addressed to ensure accountability and effective program management.

Resources

RDC Project Endorsement Process. National Economic Development Authority Region V. (n.d.). Retrieved March 20, 2023, from https://nro5.neda.gov.ph/rdc-project-endoresment-process/

Photos and Other Attachments

The Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement is a service improvement initiative implemented to streamline the submission and review process to the Regional Development Council VI (RDC VI) in Western Visayas.
The NEDA Regional Development Council VI Review and Endorsement Process Flow