The Cagayan de Oro City Government is changing the game in serving persons with disabilities (PWDs). The Cagayan de Oro City Government has introduced an online PWD identification (ID) card application platform that allows them and their constituents to save time, effort, and other resources. The online platform specifically aims to provide convenience to PWDs. Recognizing that mobility is a primary challenge for PWDs in the city, the CDO City Government introduced the system in 2018 to offer a hassle-free application process.

The online application aims to make the system more convenient and efficient for persons with disabilities, including those who have developmental, cognitive, mental, intellectual, physical, and sensory impairments. Prior to its implementation, Cagayan de Oro City used manual processes which resulted in pending online applications and longer processing time. Through the implementation of the PWD ID online application, the system provided persons with disabilities with easy access to application reducing mobility and face-to-face interactions.

The PWD ID online application system enhanced the overall experience of stakeholders in the application process and helped the City Government achieve more with its resources.


The Cagayan de Oro PWD ID Online Application addresses the challenge of the manual and time-consuming process of PWD ID application. Prior to the implementation of the online application system, the City Social Welfare Development Office (CSWDO) in Cagayan de Oro relied on a manual ID application process, which proved to be inefficient and resource-intensive.

Demographics of the Persons with Disabilities in Cagayan de Oro City

The manual process required PWDs to physically appear in person to process their application, causing inconvenience and difficulty for individuals with disabilities. This not only hindered their ability to complete ongoing and pending applications but also discouraged more PWDs from registering and applying for identification and benefits.

Moreover, the slow processing time and outdated system further exacerbated the challenge. PWDs had to endure waiting periods of around a week just to have their IDs processed and released, resulting in significant delays and frustration.


The Cagayan de Oro PWD ID Online Application addresses the challenge of manual, delayed, and time-consuming processes by providing innovative solutions that streamline the application process and enhance accessibility for PWDs. Those who need to renew their PWD IDs can also use the online platform. PWDs need to renew their IDs every five years.

The Cagayan de Oro PWD ID Online Application also caters to a wide range of disabilities by accommodating individuals with developmental, cognitive, mental, intellectual, physical, and sensory impairments. The platform is designed to be inclusive and user-friendly, ensuring that PWDs of different abilities can navigate and complete the application process with ease.

The homepage of the online application for a person with disabilities (PWD) ID.

The PWD ID online application addresses the challenge of time-consuming ID application in Cagayan de Oro City. The intervention has the following key features worth emulating by other LGUs:

  1. Its user-friendly interface makes it easy for PWDs to navigate and complete the application process.
Applicants can simply fill out the online form and wait for the assessment and release of their PWD IDs.
  1. The digital document submission allows applicants to upload digital copies of the required documents, such as medical certificates and identification proofs, directly on the platform.
  2. The platform ensures the data privacy and security of the applicants’ personal information and documents. Measures are in place to protect against unauthorized access and data breaches. This allows PWDs to securely upload attachments for verification which reduces effort, saves resources and assures the safety of documents.
  3. The establishment of district offices enables the CSWDO to reach out to more persons with disabilities since not all of the target beneficiaries have access to reliable Internet access. Thus, they established district officers that can help in reaching out to more of their constituents in the city’s 80 barangays. The establishment of the district offices was also instrumental in assisting more constituents who wanted to apply to the online PWD ID platform.
  4. Gone are the days when the CSWDO staff would have to go through all of the manual submissions of PWD ID applications with faster verification of submissions. Since most of the applications are now lodged online, the CSWDO staff can now review the applications from the backend without having to print all of the documents. This also helps in reducing the risk of committing human error.
  5. A convenient delivery service allows PWDs to receive their ID at home, especially for beneficiaries with mobility challenges.

Productivity Gains, Outcomes, and Impact

The implementation of the Cagayan de Oro PWD ID Online Application system has resulted in significant productivity gains and positive outcomes for both the government and PWDs. By digitizing the application process, the system has improved CSWDO’s efficiency and made its services more accessible to PWDs.

Since its launch in 2018, 660 PWDs who applied online have been successfully issued with IDs. One of the primary productivity gains of the online application system is the reduction in administrative workload and processing time for government personnel. With the online platform handling the submission and verification of documents, CSWDO staff can devote more time to other important tasks such as assessments and field visits rather than spending much time on tedious paperwork.

Maria Liza Corpuz, CSWDO PWD Affairs Officer, highlighted the importance of implementing the PWD ID online application, saying that mobility is one of the main problems of PWDs. This is on top of the tedious process of preparing the documents that they need to attach to their PWD ID applications. Thus, the CSWDO tapped their Information, Communication, and Technology (ICT) staff to help create an innovative platform that would allow their office to make the process easier and more convenient for their constituents.

Furthermore, the PWD ID Online Application hastens the entire process–from application to release. From around one week, the processing time has been shortened to three days, after which the IDs are promptly made available for pickup or delivery. Cagayan de Oro City, which aims to deliver citizen-centric services, extends delivery options to accommodate the requirements of every individual with disabilities. Ms. Corpuz shared that the CSWDO plans to strengthen its advocacy for inclusivity.

The Cagayan de Oro City Government not only prioritized the innovative features but has also adopted a proactive approach by establishing district offices in each of the 80 barangays. This move has helped bring services closer to the residents, ensuring convenient access for all. The district offices actively engage with the diverse needs and concerns of the citizens, ensuring the delivery of efficient and seamless services. The computer systems in these district offices are synchronized, and there are focal points per office to make the process easier and more efficient.

The CSWD Office of the Cagayan de Oro took the initiative to conceptualize the entire project and strongly advocates for the replication of the online application system by other LGUs. This recommendation stems from the recognition of the project’s ability to streamline government processes, saving valuable time and fostering a seamless administrative system. The success and efficiency achieved through the online application project serve as a compelling example for other local government units to follow suit.

The online application system offers convenience and accessibility to PWDs. By eliminating the need for physical visits to government offices, individuals with disabilities can complete the application process from the comfort of their homes or with the assistance of caregivers. This reduces barriers and improves the overall experience for PWDs, who may face mobility challenges or other difficulties in accessing government services.

Emma Olandria, 58, recently tried the PWD online application and said she finds the process fast and convenient. She shared she received her card only after 3 working days without having to go to the city hall.

Faye Padaligan, a legal assistant at the Bureau of Internal Revenue in Cagayan de Oro, also applied for a PWD ID for her son and received the ID in less than a week. She said she appreciates that the application can be done online, which is helpful for working parents like her.

Ms. Faye Padaligan receives the PWD ID of her son.

Lessons Learned and Challenges in Implementing the Intervention

The implementation of the PWD ID Online Application made valuable insights for future enhancements. One crucial lesson learned is the importance of strong access to internet connection, adequate allocation of manpower and resources, and adopting a structured approach to data management. A notable challenge encountered by CSWD was the occurrence of incorrect or incomplete information provided by applicants. To address this issue, establishing district offices per barangay and conducting sensitivity training for individuals with disabilities proved to be an effective approach. However, it is recommended that CSWD expands these sensitivity training initiatives to cater to the diverse categories of disabilities, ensuring a more comprehensive and inclusive approach.

Another lesson learned is the need for continuous scanning and assessment of each PWD sector’s qualification. The CSWDO may need to step up its information drive on who actually qualifies for a PWD ID. About 3,200 applicants have sent in their documents online and 660 were considered qualified–a success rate of 20%. An information drive is also an opportunity to inform other PWDs to apply for their PWD IDs online.

The Cagayan de Oro City Government also needs to address technical issues and internet connectivity to further enhance the system. Establishing a strong technical support system and improving connectivity can serve as alternative solutions for areas with limited internet access, guaranteeing a smooth and uninterrupted PWD ID online application process.

Andref de Veas, IT Officer and Programmer of CSWDO, is also aware of the areas of improvement that their team needs to work on. Mr. de Veas, a PWD himself, knows how the slow internet connection hampers the application of some of their beneficiaries.

He added that there might be a need to acquire a machine that can automate the production of IDs that can further help reduce the turnaround time. Currently, the CSWDO needs to lay out each ID before it can be printed.

Furthermore, the implementation process should include thorough training and capacity-building for government personnel involved in processing PWD ID applications. This would help them become well-versed in the online system, understand the eligibility criteria, and handle any technical issues that may arise.

The PWD ID online application is a big leap for the Cagayan de Oro City Government. While the intervention required investments at the onset, the City Government and its people are certainly reaping the benefits through improved productivity and more accessible social services.


CDO, R. (2018, October 13). Cagayan de Oro, 2nd Place SA Best in Customer Empowerment Award. Radio Mindanao Network. https://rmn.ph/cagayan-de-oro-2nd-place-sa-best-in-customer-empowerment-award/

Maandig, E. (2018, October 15). CDO wins ICT Award for PWD online enlistment system. Philippine News Agency. https://www.pna.gov.ph/articles/1051140


The Cagayan de Oro City Government, through the City Housing and Urban Development Department (CHUDD), is spearheading innovative initiatives in providing groundbreaking programs as they roll out the City Housing and Urban Development Department CHUDD Information System (CHUDDIS). CHUDDIS is a comprehensive system designed to assess the qualification of socialized housing applicants and beneficiaries, while also tracking the health vulnerability of household heads, spouses, and dependents.

In addition to adopting a paperless system, CHUDDIS strives to enhance the convenience and efficiency of housing applications, benefiting both applicants and beneficiaries. This innovative system expedites the qualification and background verification of beneficiaries, thereby saving valuable time, resources, and effort. Prior to its implementation, Cagayan de Oro City relied on manual processes and basic databases, leading to a backlog of applications, outdated information, and extended processing durations.

The main challenge faced was ensuring the specific needs of vulnerable populations were identified and addressed in a timely manner. The solution was the implementation of CHUDDIS, which tracks and provides appropriate support and special accommodations to those in need. By doing so, CHUDDIS improves the safety and well-being of beneficiaries, ensuring that socialized housing initiatives cater to the unique requirements of individuals, including persons with disabilities and other vulnerable populations.


The manual assessment and qualification process for socialized housing applicants and beneficiaries takes time and has a high risk for human errors. CHUDDIS is an attempt to address this while boosting the department’s productivity.

Prior to the implementation of CHUDDIS, the department faced numerous administrative hurdles and time-consuming procedures in evaluating and determining the eligibility of individuals for socialized housing programs. This manual process often led to delays, errors, and inconsistencies, hindering the overall productivity of the department and impacting the timely delivery of housing services to those in need.

However, with the introduction of CHUDDIS, the department has been able to streamline and automate the application and assessment process. The system gathers and organizes all necessary data and information, allowing for a more efficient and accurate evaluation of applicants’ qualifications. This digital solution minimizes paperwork, reduces redundant tasks, and enhances the overall productivity of the department. Additionally, CHUDDIS provides real-time tracking of the health vulnerability of household heads and their dependents, enabling the department to address the specific needs of vulnerable populations promptly.

Screenshot of the CHUDD Socialized Housing Registration Page

By addressing these productivity challenges, CHUDDIS enables the City Housing and Urban Development Department to effectively manage and allocate resources, improve service delivery, and ensure that socialized housing programs reach their intended beneficiaries in a timely manner.


CHUDDIS addresses the challenge of efficient assessment and qualification of socialized housing applicants and beneficiaries through the following solutions and innovative features:

  • Centralized Digital Platform: CHUDDIS provides a centralized digital platform for applicants to submit their information and required documents, eliminating the need for physical paperwork and streamlining the application process.
Screenshot of the interactive City Resettlement Mapping
  • Spatial Analysis and Visualization: The Geographic Information System (GIS) technology allows the housing department to spatially analyze and visualize data related to informal settlements and ISFs. By mapping the locations of informal settlements, the department can gain insights into the distribution and density of these settlements, helping prioritize areas for intervention and resource allocation. GIS maps can provide a clear visual representation of the extent and concentration of informal settlements, aiding in decision-making processes. By leveraging GIS technology, the housing department can enhance its understanding of informal settlements, improve decision-making processes, and implement targeted interventions to address the housing needs of ISFs more effectively.
GIS offers a powerful toolset for spatial analysis, visualization, and collaboration, aiding in the holistic management of informal settlements.
  • Advanced Data Analytics: CHUDDIS utilizes advanced data analytics capabilities to assess the eligibility of applicants more accurately and efficiently. This feature minimizes human error and ensures a fair and consistent evaluation process. GIS enables the integration of diverse datasets, such as demographic information, socioeconomic data, infrastructure data, and environmental data. By overlaying this information with the spatial data of informal settlements, the housing department can perform comprehensive analyses. This integrated analysis helps in understanding the social, economic, and environmental factors influencing informal settlements, facilitating informed decision-making and targeted interventions. The department may use GIS to identify the location of informal settler families in the disaster-prone area. By using GIS, the housing department can target disaster preparedness and response efforts in areas where informal settler families are located. The housing department can target affordable housing development to areas where informal settler families are located for “on-site relocation”.
  • Health Vulnerability Tracking: CHUDDIS tracks the health vulnerability of household heads, spouses, and dependents. This innovative feature goes beyond the primary purpose of the system, enabling timely identification and support for vulnerable populations.
  • User-Friendly Interface: CHUDDIS incorporates a user-friendly interface that simplifies the application and evaluation processes. It provides clear instructions, guides applicants through the required steps, and allows them to track their application status, enhancing transparency and user experience.
  • Streamlined Resource Allocation: CHUDDIS helps the department manage and allocate resources more effectively by providing comprehensive reports and data analysis, ensuring resources are directed to those in genuine need.
  • Timely Service Delivery: By automating tasks and reducing administrative burden, CHUDDIS enables timely service delivery, ensuring that qualified applicants receive housing assistance promptly.

What sets these features apart as innovative is their incorporation of technology, which streamlines processes, enhances accuracy, promotes transparency, and provides personalized support. CHUDDIS harnesses the power of data analytics and automation to overcome the challenges associated with manual paperwork, human errors, and time-consuming evaluation procedures. Its emphasis on health vulnerability tracking demonstrates a proactive approach in addressing the specific requirements of vulnerable populations. Moreover, the user-friendly interface enhances the overall user experience, simplifying the system navigation for applicants. By combining these elements, CHUDDIS revolutionizes the productivity and efficiency of the City Housing and Urban Development Department, ultimately elevating the delivery of socialized housing programs to the community.

Productivity Gains, Outcomes, and Impact

The implementation of the City Housing and Urban Development Department Information System (CHUDDIS) has resulted in significant measurable productivity gains and positive outcomes for both the department and its intended beneficiaries.

One of the key productivity gains is the reduction in processing time for housing applications. Previously, the manual assessment and qualification process was time-consuming and often faced delays. The initial registration typically required 10 to 30 minutes. Pre-evaluation, which involved processing an estimated 200 applicants, took around 5 days. Once these steps were completed, the post-evaluation process took approximately 3 to 5 minutes to verify document validity. The selection and prioritization of 200 applicants for household profiles would take 1 to 2 weeks, after which they were endorsed for approval within 1 to 2 days. Every household received an approval notification via text thereafter.

However, with the automation and streamlining of processes through CHUDDIS, the department has experienced faster application processing times. The online system allows for registration and document uploading within just 5 to 10 minutes through automatic cross-matching. Pre-evaluation now takes approximately 3 to 5 minutes, with an additional 5 minutes for uploading any supplementary documents. Post-evaluation is also completed within 3 to 5 minutes. Generating prioritized household profiles now requires only 5 minutes or less, and applicants are promptly endorsed for approval. Following these streamlined steps, every household receives an approval notification within 5 minutes or less.

The online system has greatly enhanced the overall productivity of the City Housing and Urban Development Department by enabling staff to handle a larger volume of applications within shorter time frames–from the average of waiting time of at 2 weeks for application processing, it is now reduced to just around 40 minutes.

Kent Ryan C. Silao, representing the City Housing and Development Department (CHUDD), emphasized the importance of CHUDDIS implementation, citing its ability to address the issues surrounding prolonged application processing times and outdated systems. Additionally, it alleviates the burdensome task of preparing the required documentation for housing applications.

“CHUDDIS was created as a tool to support the digitalization of the socio-economic form. So medyo marami siyang data. Its purpose is to provide the necessary data and information to help assess the qualification of the socialized housing project.” he mentioned.

Additionally, CHUDDIS has enhanced the accuracy and consistency of evaluations. By utilizing advanced data analytics capabilities, the City Government is able to make informed decisions. For example, CHUDD can now easily track the availability of land, the cost of land, and the demand for housing in different areas.

CHUDDIS has also been helpful in planning and development. Land acquisition is crucial for initiating housing development projects and potential sites for new housing development. By tracking land acquisition, the housing department can identify suitable parcels of land for development and allocate resources accordingly. It allows them to plan and strategize the expansion of housing infrastructure to meet the growing demands of the population. GIS can support the housing department in identifying suitable locations for housing projects or relocation sites for informal settler families (ISFs). By considering factors such as proximity to job opportunities, transportation networks, social services, and infrastructure availability, GIS can assist in selecting sites that meet the specific needs and preferences of ISFs. This approach enhances the chances of successful housing interventions and improves the integration of ISFs into existing urban development.

The positive impact on intended beneficiaries is evident through improved service delivery. With the faster processing times and accurate evaluations enabled by CHUDDIS, eligible applicants receive timely assistance and access to socialized housing programs. This not only improves their quality of life but also provides them with the necessary support to secure safe and affordable housing. By effectively addressing the needs of the beneficiaries, CHUDDIS contributes to their overall well-being and contributes to poverty reduction efforts.

Furthermore, the tracking of vulnerability in CHUDDIS has helped the City Government in responding to the specific needs of vulnerable populations. This feature enables the department to provide targeted support and special accommodations, such as accessibility features for persons with disabilities or health services for individuals with specific medical conditions. The declaration of vulnerabilities of the intended beneficiaries has also helped CHUDD in providing housing options and tailored support services.

In summary, the productivity gains and outcomes of CHUDDIS include reduced processing time, improved accuracy and consistency, enhanced service delivery, and targeted support for vulnerable populations. These gains not only improve the productivity performance of CHUDD but also positively impact the lives of the intended beneficiaries.

Lessons Learned and Challenges in Implementing the Intervention

The implementation of CHUDDIS has provided valuable lessons and highlighted potential areas for improvement.

One of the key lessons learned is the importance of stakeholder engagement and training. During the implementation process, it became apparent that comprehensive training programs for department staff and beneficiaries are essential to maximize the system’s benefits. Adequate training ensures that users understand how to navigate CHUDDIS effectively and utilize its features to their full potential. Additionally, involving stakeholders early on in the system’s development and seeking their feedback helps to address any concerns and tailor the system to their specific needs.

Another lesson learned is the need for continuous system maintenance and upgrades. As technology evolves, it is crucial to keep CHUDDIS up to date with the latest security measures, software updates, and hardware compatibility. Regular maintenance and upgrades ensure the system’s reliability and usability, minimizing downtime and potential disruptions in service delivery.

The challenges encountered during the implementation of CHUDDIS include the initial transition from manual processes to a digital system. Resistance to change and limited digital literacy among staff and beneficiaries can pose obstacles. Addressing these challenges requires comprehensive change management strategies, including clear communication, training, and ongoing support.

Additionally, data security and privacy are critical considerations. The system must have robust security measures in place to protect sensitive applicant and beneficiary information. This includes implementing encryption protocols, access controls, and regular data backups.

Furthermore, the scalability of CHUDDIS is an important area for improvement. As the number of applicants and beneficiaries increases, the system should be capable of handling a larger volume of data and users without compromising its performance. Regular system performance evaluations and capacity planning are necessary to ensure CHUDDIS can accommodate future growth.

In conclusion, the lessons learned from the implementation of CHUDDIS underscore the importance of stakeholder engagement, training, system maintenance, and addressing challenges such as resistance to change and data security. By continually improving and addressing these areas, the City Housing and Urban Development Department can enhance the effectiveness and efficiency of CHUDDIS, resulting in improved service delivery and better support for housing initiatives.


Cagayan de Oro City Housing. City Housing CdeO. (n.d.). https://chudd.cagayandeoro.gov.ph/

MGSD. (2023, February 22). Oro Dad Backs Inventory on housing projects. Mindanao Gold Star Daily. https://mindanaogoldstardaily.com/archives/136152

Mindanao Daily. (2018, May 14). https://issuu.com/sudaria_publications/docs/mdn_may_14


The electronic business permit and licensing service (eBPLS) is an application developed by the Department of Information and Communications Technology (DICT). It is a free system given to local government units (LGUs) to assist in business permit processing.

Launched in December 2020 and fast-tracked by the ongoing pandemic, Mandaue City is the first highly urbanized city in the Philippines to adopt the system.

The eBPLS aims to enhance the efficiency and transparency of business transactions in Mandaue City. It enables end-to-end online processing from application to payment and permit release. The system provided businesses with perpetual access to their information, tax records, and payments while reducing the need for face-to-face interactions.

The eBPLS successfully streamlined the process, making it faster, more convenient, and transparent for business owners in Mandaue City.


Mandaue City’s eBPLS was implemented to address the main productivity challenge of manual and time-consuming business permit processing. Prior to the introduction of eBPLS, the city government relied on traditional paper-based systems, resulting in delays, inconvenience, and burdensome business permit process. The manual handling of documents and the need for physical presence for each step – from application to payment and permit release – created significant administrative burdens for both the business owners and the city government. During the January 2021 business permit renewal, processing stood at an average of 18 days.

This outdated process not only consumed valuable time and resources but also hindered the city’s ability to attract investments and promote economic growth. The lengthy processing time and lack of transparency in the system discouraged potential entrepreneurs and hindered existing businesses from expanding their operations.

By adopting the eBPLS, Mandaue City aimed to streamline and automate the business permit process, making it faster, more convenient, and transparent for all stakeholders involved. The system aimed to eliminate paperwork, reduce processing time, and provide online accessibility for business owners, resulting in increased productivity and efficiency in obtaining permits and licenses.


The eBPLS addresses the challenge of slow business permit processing in Mandaue City. Through innovative solutions, the system introduces several groundbreaking features that revolutionize the process and improve efficiency. Here are the key features implemented:

  • Online application that enables businesses to submit their permit applications online, eliminating the need for physical visits and paperwork, thus saving time and resources.
Screenshot of the Mandaue eBPLS Application Module
  • Integrated processing of various permits and clearances, such as business permits, barangay clearances, building permits, and certificates of occupancy, streamlining the overall process and reducing duplication of efforts.
  • End-to-end automation from application submission to payment and permit issuance. Automating the entire permit processing workflow helps in ensuring efficiency, accuracy, and faster turnaround times.
  • Secure and centralized database that allows businesses to store and access their information, tax records, and payment history conveniently, facilitating future renewals and reducing data redundancy.
  • Online payment options that enable businesses to settle permit fees electronically, improving convenience, and eliminating the need for manual payment processing.
  • Data analytics capabilities provide insights and trends on permit processing, allowing the city government to make data-driven decisions and optimize their services for businesses. According to Atty. Marmie Dyan Deniega of BPLO Mandaue, the selling point of the eBPLS is its online capacity which helped improve their service delivery.

The implementation of the eBPLS by the City Government of Mandaue was supported by the following activities:

  • Compliance with National Digitization Initiatives: The Philippine Government, recognizing the importance of digital transformation, spearheaded efforts to promote digitalization across all sectors. The DICT played a crucial role in developing the eBPLS software as part of the government’s commitment to enhance public service delivery through technology.
  • Crafting of Local Ordinances and Resolutions: The City Government of Mandaue crafted and passed local ordinances and resolutions that specifically addressed the implementation of the eBPLS, such as Ordinance Number 15-2019-1479 , which codified and streamlined the business permit and licensing system. This ordinance provided the legal framework for the implementation of the eBPLS. These legal measures provided the framework and guidelines necessary for the adoption of the new system, ensuring compliance with local regulations and streamlining the business permit and licensing processes. In an interview, Atty. August Lizer Malate, BPLO head and executive secretary to the City Mayor’s Office, highlighted the importance of improving internal policies in implementing eBPLS.
  • Needs Assessment and Planning: The city government conducted a thorough needs assessment to identify the challenges and requirements of the existing business permit and licensing system. This assessment guided the planning phase, enabling the government to determine the necessary features and functionalities of the eBPLS.
  • Software Development: The DICT, in line with the provisions of Republic Act No. 10844 or the DICT Act of 2015, developed the eBPLS software. This law mandated the DICT to develop, coordinate, and supervise the country’s ICT systems. This involved the design and coding of the system, incorporating key features such as online application, payment processing, data analytics, and document management. Jerry Adolfo, head assessor and licensing officer at Mandaue City BPLO, shares his thoughts for LGUs planning to use eBPLS.
  • Training and Capability Building: The City Government of Mandaue provided comprehensive training to its personnel, including the staff from the Business Permit and Licensing Office (BPLO), on the use and administration of the eBPLS. Training sessions focused on system navigation, data entry, customer support, and troubleshooting. Jaylord B. Bugtai, BPLO computer programmer and IT head shares his experience in Capability Building.
  • Piloting and Testing: The eBPLS underwent a pilot phase to evaluate its functionality and identify any areas for improvement. Feedback from users and stakeholders was collected and used to refine the system, ensuring its effectiveness and usability.
  • Full-scale Implementation: After successful piloting, the eBPLS was implemented citywide. The City Government of Mandaue communicated the launch of the new system to businesses and provided assistance and support during the transition period.
  • Ongoing Maintenance and Support: The DICT continues to provide technical support, regular maintenance, and updates to the eBPLS. This ensures the system’s reliability, security, and adaptability to evolving business needs and regulatory requirements.

By implementing these steps and leveraging the innovative features of the eBPLS, the City Government of Mandaue successfully improved productivity and efficiency in business permit processing, making it more convenient and transparent for businesses in the city.

To ensure the sustainability and consistency of the eBPLS, the City Government of Mandaue has enacted several local ordinances. Ordinance No. 15-2019-1479 codifies and streamlines the business permit and licensing system, while Ordinance No. 15-2020-1508 establishes the Mandaue City Business Permit and Licensing Office (BPLO) as a separate department. Additionally, Ordinance No. 15-2020-1589 sets the guidelines for processing business permits and licenses under the “New Normal” and beyond. These local ordinances provide a solid foundation for the continued implementation and success of the eBPLS.

Productivity Gains, Outcomes, and Impact

The implementation of the eBPLS in Mandaue City has resulted in significant measurable productivity gains and positive outcomes for both the city government and business owners. Through the concerted efforts of local officials, the cooperation of the business sector, and support from the DICT, Mandaue City successfully crafted and passed the necessary local ordinances and resolutions to implement the new system.

The intervention has directly impacted the productivity performance of the City Government of Mandaue. The statistics and data indicate a consistent increase in business tax collections. Despite the challenges faced due to the pandemic, the city recorded a slight increase in business tax collections, amounting to Php 909,203,396.88 as of 31 July 2021, compared to Php 900,479,853.78 in the same period in 2020. Furthermore, tax collections from January to June 2022 reached Php 1,040,806,278.12, showing a 16.98% increase compared to the same period in the previous year. These positive outcomes can be attributed to the implementation of the eBPLS, which has streamlined processes and facilitated the efficient collection of taxes. The number of business permits issued has also steadily increased in the past years.

In addition, Councilor Jennifer Del Mar, chairperson on the Trade and Industry Committee of Mandaue City, mentioned how the eBPLS helped the city economically.

The system has significantly improved the turnaround time for processing business permits. From an average of 18 days during the January 2021 business permit renewal, the processing time was reduced to 3 to 5 days by the end of 2021 and further decreased to 1 to 2 days by 2022. This improvement demonstrates the system’s efficiency in expediting the permit issuance process. Furthermore, a recent client satisfaction survey conducted in 2023 revealed that the majority of the respondents surveyed expressed a strong agreement that they spent an acceptable amount of time in completing their transaction, requirements are correctly explained, transaction steps are simple and convenient, and that customer service support is available.

Liaison Officer Ma. Chona Ursal has been submitting business permit applications through eBPLS since 2021. According to her, she has more clients now and she finds it easy and convenient to process permits through the eBPLS.

The innovative features of the eBPLS, such as its online functionality, data analytics capabilities, and online webinars and training sessions, have played a crucial role in its effectiveness. The City Government of Mandaue has actively engaged with stakeholders, including the Mandaue Chamber of Commerce and Industry and its President, Kelie Ko, to ensure a smooth transition to the digital system. As a result, 99% of the clients now apply online, showcasing the high adoption rate and acceptance of the eBPLS.

The success of the eBPLS has attracted the attention of other LGUs, with several visiting Mandaue City to learn about its best practices and seek guidance on implementing similar programs. The documentation and operational handouts are readily available, enabling LGUs to replicate the innovative implementation of the eBPLS in their own localities.

Lessons Learned and Challenges in Implementing the Intervention

One key lesson learned in the implementation of eBPLS in Mandaue City is the importance of comprehensive planning and stakeholder engagement. The city government had to create enabling laws, and facilities, and provide technical training within a short timeframe, which posed significant challenges. Moving forward, a more structured and phased approach to implementation, with ample time for preparation, could mitigate these challenges and ensure smoother adoption.

Another lesson learned is the need for continuous monitoring and evaluation. While the eBPLS has shown positive outcomes, ongoing assessment is crucial to identify areas for improvement and address emerging issues promptly. Regular feedback from business owners and stakeholders can help identify pain points and streamline processes further.

Enhancing user experience and accessibility should be a priority for future improvements. While the eBPLS has achieved a high adoption rate, ensuring a user-friendly interface, clear instructions, and seamless navigation can further enhance its efficiency and effectiveness. Continuous user training and support, including webinars and instructional materials, will empower users and ensure they can maximize the system’s capabilities.

Data analytics, as a key feature of eBPLS, presents an opportunity for further enhancement. Leveraging data insights can enable proactive decision-making, identify trends, and improve overall service delivery. Expanding the use of data analytics can help identify bottlenecks, optimize processes, and facilitate evidence-based policy-making.

Addressing potential challenges, such as technical issues and connectivity, should also be prioritized. Establishing robust technical support systems and exploring alternative solutions for areas with limited internet access can ensure the smooth operation of the eBPLS.


Integrated Business Permits and Licensing System. City Government of Mandaue. (n.d.). https://cebu.ebpls.com/mandauecity/

Lena, P. (2022, November 9). Iloilo City to go digital on biz process transactions. Philippine News Agency. https://www.pna.gov.ph/articles/1188143

More LGUs adopt online business permit, licensing application system. SunStar. (2021, September 10). https://www.sunstar.com.ph/article/1906873/cebu/business/more-lgus-adopt-online-business-permit-licensing-application-system

Unite, B. (2023, January 25). Mandaue City credits ARTA for improved business tax collection. Manila Bulletin. https://mb.com.ph/2023/01/25/mandaue-city-credits-arta-for-improved-business-tax-collection/


The experience of Puerto Princesa City Jail highlights the main challenge of limited access to education and skills training for persons deprived of liberty (PDLs). The lack of resources and infrastructure hindered the PDLs’ ability to acquire knowledge and improve their chances of successful reintegration into society. To address this challenge, the city jail implemented the Technology for Education, Employment, Entrepreneurs, and Economic Development (Tech4ED) Project. By providing a digital learning platform with various educational modules and vocational courses, PDLs are able to learn new skills and acquire certifications, which enhance their employability upon release. The Tech4Ed program empowers PDLs with education and training opportunities that positively impact their lives and increase their chances of rehabilitation.


Puerto Princesa City Jail’s Tech4Ed e-Services aims to tackle not only the limited access to education and skills training but also the availability of various services for PDLs. Persons deprived of liberty often face barriers of acquiring knowledge, developing skills, and accessing essential services. The Tech4Ed program aims to overcome these challenges by providing a comprehensive digital platform that offers a range of services to PDLs.

In addition to educational modules and vocational courses, Tech4Ed e-Services also provide access to health information, legal aid resources, livelihood training, and communication facilities for connecting with their families. By leveraging technology, PDLs can access a wide array of resources and support, enabling them to improve their well-being, acquire new skills, and enhance their chances of successful reintegration into society.

By addressing the challenge of limited access to education and a lack of essential services, Tech4Ed e-Services contribute to the holistic development and rehabilitation of PDLs. It empowers them with valuable knowledge, practical skills, and necessary support systems, ultimately increasing their chances of rehabilitation and reducing the likelihood of recidivism. Moreover, by equipping PDLs with the tools they need to succeed, the program aligns with the broader goal of a citizen-centered public sector and creating a more inclusive and resilient society.


The Puerto Princesa City Jail Tech4Ed e-Services address the challenge of limited access to education, skills training, and essential services for PDLs in several innovative ways. The program leverages technology to provide a comprehensive digital platform that offers a range of services, empowering PDLs with the necessary tools for personal growth, rehabilitation, and successful reintegration into society.

Tech4Ed’s Classification of Content and Learning Materials

Here are the key features of this program:

  • Digital Platform: The Tech4Ed e-Services utilize the Department of Information and Communication Technology or DICT’s digital platform, which serves as the hub for accessing educational modules, vocational courses, health information, legal aid resources, and livelihood training materials. The platform, aligned with DICT’s mandate and vision for ICT development, provides a shared facility for eGovernment services, ICT-enabled services, and relevant content. It leverages technology to deliver content in a convenient and accessible manner, enabling PDLs to acquire knowledge and skills at their own pace. JO3 Peter M Tumanon highlights the importance of the Tech4ED program in providing education and training for PDLs.
  • Learning and Skills Development: One of the key features, E-Learning/Webinars, has opened up a world of knowledge and growth for the PDLs. It offers access to Alternative Learning System (ALS) classes, skills training, and a wide range of downloaded educational clips. This platform enables the PDLs to engage in continuous learning, acquire new skills, and broaden their horizons, all within the confines of the correctional facility. In addition to educational opportunities, the Tech4Ed e-Services have also paved the way for the promotion of livelihood products through the E-Livelihood feature. This innovative component supports the entrepreneurial endeavors of the PDLs by facilitating live selling and promoting their products through dedicated Facebook posts. By harnessing the power of social media and e-commerce, the platform allows PDLs to showcase their talents, skills, and handmade goods to a wider audience. This not only provides them with a source of income but also instills a sense of pride and accomplishment. As Livelihood Program Officer JO1 Kenneth L Fortusa describes, the Tech4ED program helped in the promotion of the products of the PDLs through social media.
  • Communication and Connectivity: Through the innovative feature called E-Dalaw, a virtual visitation platform, prisoners can now connect with their families and loved ones via video calls. This technology has bridged the physical gap, bringing a sense of warmth and support to those incarcerated. Manika, a 34-year-old PDL, is thankful for this feature of the program as it allows them to connect to their families. Moreover, E-Worship has become a beacon of hope for the PDLs’ spiritual well-being. Through recorded live sessions or Facebook broadcasts, they can actively participate in religious activities, finding solace and strength in their faith. This feature has not only nurtured their spiritual connection but has also provided a sense of belonging to a larger community. In times of mourning, when the loss of a loved one weighs heavily on the hearts of the prisoners, E-Burol, also known as Cyber Burol, offers a unique opportunity for closure. Through this feature, PDLs can view the remains of their departed family members online, paying their respects and finding solace in the grieving process. This digital platform has provided a compassionate way for PDLs to say their final goodbyes and find support during times of mourning.
  • Legal and Judicial Services: E-Hearing has transformed the way court hearings are conducted for prisoners. Through the utilization of video conferencing technology, PDLs can now attend their court hearings remotely, eliminating the need for physical transportation and reducing logistical challenges. This innovative approach not only saves time and resources but also ensures that legal proceedings can proceed without unnecessary delays. In addition to E-Hearing, the Tech4Ed e-Services also provide a crucial resource for legal support through the E-Legal Consultation feature. This feature enables PDLs and their legal counsel to stay updated on the status of their cases and access legal information. Glen, a 49-year-old PDL, shares his experience with e-hearings. It provides dedicated time for discussions, clarifications, and guidance, ensuring that PDLs are well-informed about their rights and legal options. By facilitating access to legal support, the Tech4Ed e-Services empower the PDLs to navigate the legal system effectively and make informed decisions.
  • Healthcare and Well-being: The implementation of E-Medicine within the Tech4Ed e-Services has had a profound impact on the overall health and well-being of PDLs. By providing access to medical consultations, the program enables early detection and management of health issues, contributes to preventive care, and supports ongoing treatment for chronic conditions. The convenience and timeliness of telemedicine consultations reduce the need for physical transportation to healthcare facilities and minimize potential risks associated with in-person visits. Moreover, it allows PDLs to receive medical advice and prescriptions, ensuring continuity of care. The E-Community Service program recognizes the importance of maintaining connections and strengthening bonds between PDLs and their families, even during their time of confinement. By organizing gift-giving events, Jail Officers aim to bring joy and support to the families of PDLs, creating a positive impact within the community. These acts of kindness and generosity not only provide tangible assistance but also serve as a symbol of empathy and care, reminding the families that they are not alone in their journey.
  • Monitoring and Evaluation Tools: The Tech4Ed e-Services utilize monitoring and evaluation tools such as the TCMS v1.5 (Client/Server App and Web Portal), ODK Tool (Android-based M&E App), and Center Monitoring Database (Online Data Sheet). These tools facilitate the tracking of progress, performance, and impact of the program, allowing for data-driven decision-making and continuous improvement.

The proponents of Puerto Princesa City Jail Tech4Ed e-Services successfully implemented their project by following key steps:

  • Conducted a comprehensive needs assessment: The proponents conducted a thorough evaluation of the education, skills training, healthcare, legal aid, and livelihood needs of the PDLs in Puerto Princesa City Jail. This assessment helped identify the specific areas where the Tech4Ed e-Services could make a meaningful impact.
  • Established partnerships: The proponents forged partnerships with various stakeholders, such as educational institutions, healthcare providers, legal aid organizations, and industry experts. These partnerships allowed them to access additional resources, expertise, and support necessary for the successful implementation of the Tech4Ed e-Services. This collaborative approach promotes knowledge sharing, resource pooling, and a holistic approach to addressing the challenges faced by PDLs.
  • Monitored and evaluated the program: The proponents implemented a monitoring and evaluation system to assess the effectiveness and impact of the Tech4Ed e-Services. They collected feedback from PDLs, tracked their progress, and analyzed the outcomes to make necessary improvements and adjustments to the program.
  • Expanded access and sustainability: As the project progressed, the proponents worked on expanding access to the Tech4Ed e-Services, ensuring that more PDLs could benefit from the platform. The program provides livelihood training, equipping PDLs with skills and knowledge related to entrepreneurship and income-generating activities. This feature empowers PDLs to explore economic opportunities and prepares them for a successful transition into the workforce upon release. They also explored strategies for long-term project sustainability, including securing funding, engaging with local authorities, and promoting the program’s value and impact. According to JO1 George Michael B Cagas, paralegal and human rights action officer, their goal is to prepare PDLs for their reintegration into society.

The innovative nature of Tech4Ed e-Services lies in its holistic approach, combining education, health, legal aid, and livelihood training into a single digital platform. By consolidating these services, the program maximizes efficiency and accessibility, making it easier for PDLs to access the resources they need for personal and professional development. The integration of technology also enables scalability and reach, ensuring that a larger number of PDLs can benefit from the program.

Productivity Gains, Outcomes, and Impact

By providing PDLs with access to a digital learning platform, the jail has effectively utilized available resources to enhance educational and skills training opportunities. This has led to increased engagement and constructive use of time by PDLs, fostering a more disciplined and purpose-driven environment within the correctional facility. The provision of education and vocational training has also contributed to the successful rehabilitation and reintegration of PDLs, reducing the likelihood of recidivism and creating safer communities.

Furthermore, the positive impacts of the Tech4Ed e-Services extend beyond the jail’s premises. By equipping PDLs with education and skills, the intervention has enhanced their employability, positively impacting their families and reducing reliance on social support systems. The intervention aligns with the broader goals of public sector productivity, as it promotes the efficient use of public funds to deliver services that improve the quality of life for citizens.

The Tech4Ed e-Services initiative demonstrates innovative and effective use of information and communication technology (ICT) to address the productivity challenge of limited access to education and skills training in the public sector. By leveraging ICT-enabled learning modules and vocational courses, the intervention optimizes resource utilization and enhances service delivery. The digital learning platform also facilitates monitoring and evaluation of the program’s impact, enabling data-driven decision-making and continuous improvement.

According to available data, since 2019, there have been 145 PDL and ALS students who have participated in the Digital Literacy Program. Additionally, there have been a total of 1,970 E-Dalaw sessions conducted from 2019 to the present. The E-Hearing feature has benefited 2,586 PDLs since 2020, ensuring timely and efficient court hearings. Other Tech4Ed features have also made a significant impact, with 1,845 PDL beneficiaries accessing legal consultations, 250 PDL beneficiaries participating in probation interviews, and various cultural, sports, seminar, and webinar activities benefiting a significant number of PDLs and personnel. The online activities related to medical and mental health, cyber burol/libing, interfaith activities, and skills training have reached hundreds of PDLs and personnel, with 670, 50, 1,380, and 1,020 beneficiaries, respectively.

These numbers highlight the reach and effectiveness of the Tech4Ed e-Services in providing comprehensive support to PDLs and promoting their successful rehabilitation and reintegration into society. The utilization of technology has proven instrumental in overcoming barriers and creating opportunities for personal and professional growth within the correctional facility. The data reflects the positive outcomes and the transformative impact of the Tech4Ed initiative, reinforcing its role in equipping PDLs with the necessary skills and knowledge for a brighter future. J/C Insp Darwin I. Motilla shares his insights on how the Tech4Ed Program improves the quality of the life of PDLs:

Lessons Learned/Challenges in Implementing the Intervention

The implementation of Puerto Princesa City Jail’s Tech4Ed e-Services has provided valuable lessons and identified potential areas of improvement. These insights can guide future endeavors and enhance the effectiveness of similar initiatives. One significant lesson learned is the importance of addressing infrastructure challenges. Limited access to computers, internet connectivity, and technological resources posed obstacles to the smooth operation of the Tech4Ed e-Services. To overcome this, it is crucial to invest in and upgrade the correctional facility’s technological capabilities, ensuring sufficient infrastructure to support the initiative. JO1 Arjay H Aguda states the current challenges and future plans of the Tech4Ed Program.

Another lesson is the need for comprehensive training and capacity building. Enhancing digital literacy skills among PDLs and staff, improving center management capabilities, and providing technical proficiency training can significantly improve the efficiency and impact of the Tech4Ed e-Services. Continuous training programs are essential to maximize the benefits of the digital learning platform and other services provided.

Sustainable funding emerged as a critical area of improvement. To sustain and expand the Tech4Ed e-Services, reliable and long-term funding sources must be identified. Exploring partnerships with government agencies, non-governmental organizations, or private entities, and integrating the initiative into broader funding strategies can ensure its continued operation and growth.

Monitoring and evaluation play a vital role in understanding the program’s progress and impact. Establishing a robust monitoring and evaluation framework, including regular assessments of outcomes, the effectiveness of training programs, and feedback from PDLs and staff, can provide valuable insights for making adjustments and improvements.


Sugay, J. J. (2023, January 13). Tech4Ed Champions sa rehiyon, kinilala. Ugnayan ng DICT at mga stakeholders, higit na palalakasin. Philippine Information Agency. https://pia.gov.ph/news/2023/01/13/tech4ed-champions-sa-rehiyon-kinilala-ugnayan-ng-dict-at-mga-stakeholders-higit-na-palalakasin

Taboada, J. J. (2020, March 16). Jail visits replaced by supervised video conferencing among PDLs. Palawan News. https://palawan-news.com/jail-visits-replaced-by-supervised-video-conferencing-among-inmates/


The National Wages and Productivity Commission (NWPC) is using advanced technologies to educate more workers and businesses regarding the incentives, labor standards, and work practices which affect productivity and wages. The use of online platforms and new technologies is helping NWPC reach more of their stakeholders.

The digitization of learning sessions has helped in disseminating information on labor, wages, and productivity. From having face-to-face learning sessions before the pandemic, NWPC managed to adapt to modern processes by conducting online training sessions for a more productive and efficient mode of learning. Digital learning sessions were more accessible and productive through this innovative practice.


The NWPC used to have difficulty in ensuring the sustainability of conducting online sessions and adjusting to new technologies. Intermittent internet connection, lack of technical assistance, and outdated technology significantly impacted learning. The lack of access to tools and technology made it difficult for users to attain a more effortless learning operation. The clients experienced long queues and tedious form processing, which resulted in a limited number of participants. Resource inefficiency was one of the main problems in sustaining a practical learning session.


To solve the challenge of effectively and efficiently delivering sessions, NWPC modernized their learning systems while sustaining their advocacy to help workers. Social platforms and redesigned modules allowed the department to create a smooth process and accessible learning platforms.

Transitioning to online delivery of sessions helped NWPC do more with less. Resource efficiency was attained through better connection and allocation of funds. The registration and evaluation process became more accessible and the office gained broader engagement. The use of online platforms like Zoom significantly improved, gaining wider client reach and enhancing advocacy activities.

Productivity Gains, Outcomes, and Impact

This productivity good practice of NWPC has resulted in positive outcomes and productive measures. The transition from face-to-face to online modality made this practice accessible to a wider client reach and ensured safer learning conduct. This practice significantly resulted in improved learning sessions, more efficient resources and developed modified learning materials. As a way forward, NWPC helped to enhance the client experience and expanded advocacy activities.

The webinar modules were redesigned to fit the practices and facilitate the transition to the new normal. The transition to online learning resulted in more organizational opportunities like an increased number of clients and satisfaction. The access and collection of data improved due to the revamped registration and evaluation forms which made the client feedback more successful. Through the innovation of the learning process, the advocacies gained more promotions and exposure in different digital platforms. Through the digital transition, the department aims to implement an online interbank payment system and to shift to a blended format to make transactions easier.

Lessons Learned and Challenges in Implementing the Intervention

While digital learning sessions significantly improved the department’s productivity, NWPC also faced challenges during the implementation of the new system. Some of these challenges include intermittent internet connection, Zoom fatigue, and competing webinars. To address these challenges, the department worked to fix its internet connection by providing communication allowances and assigning technical staff. To enhance participant engagement, the department also aims to upgrade Zoom subscriptions while promoting its advocacy.

Another challenge encountered was the adjustment of staff to implement the digital system. The challenge included allocating more training and technical assistance to support staff. Moving forward in sustaining and improving the system, the department looks forward to allocating a budget for communication, enhancing customer experience, expanding advocacy activities, and prioritizing program and digital transformation.


Design Sprint Worksheet- NPWC (2022). [Online].
DOLE website (N.D). https://nwpc.dole.gov.ph/press_room/nwpc-learning-sessions-in-the-next-normal/

Photos and Other Attachments

Learning Session on Promoting Productivity through Workplace Bipartite Mechanism


The Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement is a service improvement initiative implemented to streamline the submission and review process to the Regional Development Council VI (RDC VI) in Western Visayas. The objective is to fast-track the approval process of projects requiring RDC VI endorsement, resulting in a more convenient and efficient process. The main challenge identified was the productivity gaps that caused delays in the review process. To solve this, RDC VI came up with Online System for Reviewing Project Proposals, which includes cloud storage of documents for review, web-based assessment of completeness of project proposal documents, reference documents, checklist of requirements, process flow and guide, and forms and templates.


The Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement addresses the delay caused by the manual review and approval process for project proposals that require endorsement from the Regional Development Council (RDC). The traditional process is plagued with bottlenecks and wastes, such as delays caused by incomplete documents, unfamiliarity with the review process, and scheduling conflicts. The process also tends to waste resources as RDC VI staff have to spend time and financial resources preparing proposal documents, which can be rejected due to missing requirements.

The proposed online system aims to streamline the process by providing cloud storage of documents for review, a web-based assessment tool for checking the completeness of project proposal documents, and a reference checklist of requirements, forms, and templates. This solution aims to make the review process more efficient and convenient, thereby reducing wasted time and resources in preparing and reviewing project proposal documents. The system’s implementation will complement the agency’s technical and advisory services, and its success can be replicated in other NEDA Regional Offices.


The Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement offers several solutions to address the productivity challenges in project evaluation and development. One of the most innovative features of this project is the development of an online interactive tool that streamlines the submission and review process of project proposals. The tool is designed to be accessible, user-friendly, and updated with the latest information. Its user-friendly interface and simple language aim to assist proponents in preparing shovel-ready project proposals.

The project also aims to increase the submission of project proposals by providing a faster and more efficient approval process. By reducing the time required for project review and approval, proponents can focus on other critical aspects of their projects, such as implementation and monitoring.

The online tool also improves project monitoring and evaluation of approved projects. It provides a platform where proponents can easily update the progress of their projects and make any necessary adjustments to ensure their success.

The project goals include creating a streamlined process for the submission and review of project proposals documents requiring RDC approval or endorsement. The project team will test the online tool’s user-friendliness, clarity of the language used, and completeness of required information to ensure its effectiveness.

Productivity Gains, Outcomes, and Impact

The Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement has resulted in several measurable productivity gains and outcomes. The online interactive tool has streamlined the submission and review process of project proposals, resulting in a significant reduction in processing time. The tool’s user-friendly interface has made it easier for proponents to submit shovel-ready project proposals, resulting in an increase in the number of proposals submitted. The system’s accessibility has allowed proponents from various sectors to submit their proposals without the need to travel to the NEDA Regional Office.

Since the implementation of the online tool, there has been a 50 percent reduction in the processing time for project proposals requiring RDC approval or endorsement. The average processing time has been reduced from 60 to 30 days. This has resulted in faster approval of projects and implementation, resulting in improved project outcomes and increased economic activity in the region.

In addition to reducing processing time, the online tool has improved the quality of submitted project proposals. The tool’s design principles, including user-friendliness and clarity of language, have made it easier for proponents to submit complete and comprehensive proposals, resulting in fewer delays due to missing information.

The intended beneficiaries of the Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement are local government units, national government and regional offices, state universities and colleges, the business sector, and civil society. These beneficiaries have seen significant improvements in the approval and implementation of projects, resulting in increased economic activity and improved quality of life in the region.

Lessons Learned and Challenges in Implementing the Intervention

Some potential areas of improvement for the Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement include addressing the challenges of access to the internet and lack of information dissemination to potential users. To address these challenges, there may be a need for targeted information campaigns to promote the availability and benefits of the online tool, as well as explore alternative modes of service delivery for those who prefer offline transactions. Additionally, data privacy concerns may need to be addressed to ensure the tool’s security and user trust.

Another potential area of improvement is the need to build technical capabilities among staff responsible for developing and maintaining the online tool. This may involve training or hiring staff with the necessary technical skills to ensure the tool is effectively managed and sustained over time. The absence of a focal staff member to manage the programs is a challenge that must be addressed to ensure accountability and effective program management.


RDC Project Endorsement Process. National Economic Development Authority Region V. (n.d.). Retrieved March 20, 2023, from https://nro5.neda.gov.ph/rdc-project-endoresment-process/

Photos and Other Attachments

The Fast Tracking of the Approval Process for Project Proposals Requiring RDC VI Endorsement is a service improvement initiative implemented to streamline the submission and review process to the Regional Development Council VI (RDC VI) in Western Visayas.
The NEDA Regional Development Council VI Review and Endorsement Process Flow


The Department of Science and Technology (DOST) was looking for a solution that could help them in managing funds in key sectors effectively, aligning with research priorities, and investing in high-impact and sustainable programs to address national concerns. It inspired the Department to come up with the DOST Project Management Information System (DPMIS), a web-based information system that tracks and monitors the performance of all programs and projects funded and implemented by the DOST Grants-In-Aid (GIA) Program. The system facilitates data collection, storage, analysis, and reporting for project proposals, funded programs, and researchers and enables online submission of proposals for research grants. The solution prioritized funding for relevant science and technology undertakings that contribute to productivity improvement, quality of life, and sustainable economic growth and development. DOST has set priority areas for research and development (R&D) funding for the year 2025, including Industry, Energy, Emerging Technology, Health Research and Development, Agriculture, and Basic Research, and encourages the early submission of quality research proposals through the DPMIS.


The main productivity challenge being addressed by the DPMIS is the need for a more efficient and accessible system for researchers and proponents to submit proposals and receive feedback on their proposals. In the past, DOST experienced bottlenecks in the evaluation process due to multiple layers of technical panel evaluators, insufficient time for researchers to revise proposals, and uncertainty on the status of proposals. There was an apparent need to come up with a solution that can increase the number of people receiving grants and promote the development of relevant science and technology (S&T) undertakings, contributing to the productivity improvement and quality of life of Filipinos.


To help solve bottlenecks and promote efficiency within the agency, DOST introduced DPMIS, which provides a fast and accessible online platform for proposal submission and to expedite the evaluation process. Additionally, efforts are being made to improve communication with researchers and encourage more submissions aligned with DOST thrusts.

The DPMIS addresses the productivity challenges in several ways. Firstly, it provides a user-friendly online submission platform that allows researchers to easily submit their proposals, which can be accessed anytime and anywhere. The system is also secured and encrypted to ensure that the research proposal is not disclosed to unauthorized users. This innovative feature ensures that the proposals are not copied or duplicated by others.

DPMIS also addresses the bottleneck in the evaluation process by providing a collaborative research proposal submission platform. The online system allows multiple evaluators to review proposals, which can reduce the time it takes to evaluate a proposal simultaneously. The system also includes an anti-hacking system and data analytics, which ensures that the system is secure and can analyze data to provide insights that can improve the system’s efficiency.

The development of a manual of operations provides users with a reference guide to help them navigate the system. This innovative feature ensures that users can easily understand and use the system. DPMIS also promotes collaborative research by enhancing the database through the collaborative research process. This feature encourages researchers to work together and align their research proposals with DOST’s thrusts, which can increase the number of people receiving grants.

Productivity Gains, Outcomes, and Impact

The DOST Project Management Information System (DPMIS) has resulted in significant productivity gains and positive outcomes for the DOST Grants-in-Aid Funding program and its beneficiaries. The user-friendly online submission of research proposals has expedited the evaluation process, reducing the time from proposal submission to approval. The system’s anti-hacking features and secure encryption have helped protect research proposals’ confidentiality, preventing copying and duplication. The web-based system has also improved accessibility, allowing users to access the platform anytime, anywhere, and submit proposals without visiting the DOST office physically.

According to the general feedback received during the March 2022 Call for Proposals, the DPMIS is responsive, informative, and user-friendly. Users praised the system for its convenience and ease of use, with most ratings ranging from satisfactory to outstanding. The overall rating for the system has improved since its implementation, with users noting the significant improvements.

In addition to the measurable productivity gains, the DPMIS has positively impacted the intended beneficiaries, primarily researchers and proponents. The online submission of proposals has made it easier for new researchers to submit proposals, increasing the number of people receiving grants. The collaborative research feature has also enhanced the database, encouraging more researchers to submit proposals aligned with DOST’s thrusts.

Lessons Learned and Challenges in Implementing the Intervention

The lessons learned from implementing the DPMIS are essential for improving the system and addressing the challenges encountered. One of the hurdles faced during the inclusion of the enhancements is the need for prior engagement and identification of cooperating agencies before submitting the proposal. This process needs to be streamlined to ensure a timely submission process.

Another lesson learned is the need for a major overhaul of the DPMIS before the proposed enhancements can be accomplished. This will significantly impact the system, not only for DOST CIA but also for the Councils. Therefore, enhancing the DPMIS should be linked to the Sectoral Councils’ Information System, which will take time.

To address these challenges, it is necessary to discuss the proposed enhancements with the Undersecretary for R&D, the Division Chief of SPD, process owners, and programmers for possible execution. This collaboration will help ensure that the proposed enhancements are aligned with the goals of the DOST CIA and the Sectoral Councils.

One potential area of improvement for the DPMIS is the system’s user-friendliness, particularly for non-IT experts. The system can be further improved by providing more detailed guidelines and instructions for the users, especially those new to the platform.


Nazario, D. (2023, January 27). Dost urges researchers, scientists to submit proposals for R&D funding in 2025. Manila Bulletin. Retrieved March 19, 2023, from https://mb.com.ph/2023/1/27/dost-urges-researchers-scientists-to-submit-proposals-for-rd-funding-in-2025

Photos and Other Attachments

Screenshot of the DOST Project Management Information System
Screenshot of the Client Satisfaction Feedback Form (CSF) of the DOST Project Management Information System


The Philippine Drug Enforcement Agency (PDEA) Compliance Service has developed the Regulatory Compliance System (RCS), an online system designed for electronically submitting licenses, accreditations, and local order permit applications. It was created to provide contactless transactions, fast delivery of services, and a more seamless experience on the applicant’s licensing journey.

Before the RCS, all received applications in the PDEA Regional Offices were forwarded to PDEA Compliance Service National Headquarters for processing and encoding. This resulted in a longer processing time. With the implementation of RCS, applications become accessible nationwide to all authorized internal end users. As a result, the system reduces the number of processing days to help attain the PDEA’s objective of providing total client satisfaction.


The RCS aims to address the main productivity challenge of the long processing time during face-to-face transactions of license and permit applications. This results in even more problems like long queues, health hazards, travel expenses, and low client satisfaction.

Aside from this, with Proclamation No. 922 S. March 8, 2020, Declaring a State of Public Health Emergency throughout the Philippines, PDEA Compliance Service had to come up with a solution on how to comply with the IATF guidelines and continue their service to their stakeholders without compromising the health of their personnel. Effective 2020, all applications must be submitted through the official email address to avoid face-to-face contact with clients. Although their work-from-home personnel and regional DDROs had access to the official email that time, all applications still had to be encoded in the PDEA Permits and Licensing System (PPLS) since the staff could only access the system in their national headquarters. This results in more prolonged processing time on the licenses, permits, and applications.


The RCS project has two major components: Online RCS and Internal RCS.

The Online RCS is an online system that aims to provide electronic submission of applications for PDEA licenses, local permits, semi-annual reports, various notifications, and attachments of supporting documents. It is a viewable system with email notifications of transaction status. This system caters to external stakeholders, including those who prescribe Dangerous Drugs Preparations (DDPs), like physicians, dentists, and veterinarians.

On the other hand, Internal RCS is a web-based system that aims to provide a facility to assess the submitted applications. It stores client information, helps generate reports, displays statistical data, and provides security and access control. This system is useful to internal stakeholders, which include regulatory compliance officers from the national headquarters and regional offices.

Since the RCS is a nationwide web-based system, clients can apply online without going to PDEA offices, making the transactions paperless, fast, and efficient.

Ultimately, this project addresses the main productivity issue of the long and tedious process of license and permit applications.

Productivity Gains, Outcomes, and Impact

The RCS project impacts the organizational productivity of the PDEA Compliance Service. Since applicants can process online, the queues are no longer necessary. The RCS also shortens the transaction time resulting in faster customer service. Clients are no longer required to travel to PDEA offices, thereby reducing their expenses. On the agency’s side, the RCS also helps reduce the use of resources like ink, paper, and printer. Since there is no face-to-face transaction, it offers health safety to the stakeholders, increasing client satisfaction and generating more good or positive feedback on client satisfaction surveys.

The project also complies with RA 11032, Ease of Doing Business and Efficient, and the Government Service Delivery Act of 2018.

Overall, the RCS offers an easier, faster, and more efficient alternative way of processing transactions with the PDEA Compliance Service.

Lessons Learned and Challenges in Implementing the Intervention

For those who want to implement a similar intervention, PDEA Compliance Service highly recommends getting an external service provider that can comply with the specified requirements, thoroughly checking the system for any glitches or problems, and ensuring that the intervention will address the identified productivity gaps.


PDEA website (2023, April). https://pdea.gov.ph/

Photos and Other Attachments:

Online registration in RCS
Steps on how to create an account in Online RCS


The local government unit (LGU) of Loon, Bohol developed the Enhance Loon Business-One-Stop-Shop Initiative (ELBI) for convenient and secure online business permit registration. This electronic registration system is quick, interactive, self-validating, and cost-effective. It is available 24/7, and all data transmission is encrypted and secured. Users only need a computer with an internet connection and an email account to use it. The ELBI has been available online since January 2016, and enrollment and use are free of charge. ELBI won several awards for its innovative use of ICT to improve business opportunities and service delivery in the local government. The enhanced version of ELBI – ELBI 2.0, was launched in August 2017 and was connected to Land Bank’s Link for further improvements.


The main productivity challenge that the ELBI addresses is the lengthy and tedious process of applying for and renewing business permits. This process can take hours, days, or even weeks, causing business owners significant productivity loss. With the ELBI system, the Loon LGU developed an electronic registration system that streamlines the process of obtaining business permits. This system allows business owners to complete the entire process online, eliminating the need to wait in long lines or spend hours filling out forms. The ELBI system is quick, interactive, and self-validating, minimizing errors and providing immediate feedback to users. It is available 24/7 and is free of charge, making it accessible to all business owners. By addressing the productivity challenge of obtaining business permits, ELBI is also helping boost the region’s entrepreneurship and economic growth.


The ELBI addresses the challenge of cumbersome and time-consuming business registration and permit renewal processes in Loon by providing a web-based system that simplifies the process and makes it more convenient for entrepreneurs. The system is quick, easy to use, secure, interactive, self-validating, and cost-effective, resulting in significant productivity gains for both the Municipal Government of Loon and the business owners.

One of the innovative features of ELBI is its 24/7 accessibility, which enables applicants to apply for business permits and renewals at any time, even during holidays. This feature is particularly useful for entrepreneurs who operate outside regular business hours or on weekends. The system’s ability to immediately validate all information the applicant provides before final submission is also an innovative feature, ensuring data accuracy and minimizing errors that could delay the application process.

Another innovative feature of ELBI is its integration with Land Bank’s Link, allowing for a more streamlined payment process. This integration reduces the need for applicants to visit multiple offices to complete the application process and allows them to complete everything online.

Productivity Gains, Outcomes, and Impact

The ELBI provided significant measurable productivity gains and outcomes for the Municipal Government of Loon and its intended beneficiaries. According to reports, the ELBI system significantly reduced the processing time for business permits from days or weeks to just a few hours. In fact, the average processing time for applications using ELBI is only around 15 minutes. This has saved time and effort for entrepreneurs and business owners, allowing them to focus on growing their businesses and increasing productivity.

Moreover, the ELBI system has also improved data accuracy and reduced registration process errors. By validating all the information provided by the applicants before submission, the system has eliminated the need for manual data entry, which is prone to errors. This also reduced the cost of processing and storing data for the government, making it more efficient and cost-effective.

Another measurable outcome of the ELBI system is the increased number of registered businesses in Loon. Since the launch of this initiative, there has been a significant increase in the number of businesses registered in the municipality. In fact, the number of new business registrations has increased by 78% compared to the previous year. This indicates that the ELBI system made it easier for entrepreneurs to start their businesses in Loon, which has a positive impact on the local economy.

In terms of user satisfaction, the ELBI system has received high marks from its users. According to surveys conducted by the Municipal Government of Loon, over 95% of users were satisfied with the ELBI system and would recommend it to other business owners. This high level of satisfaction is a testament to the effectiveness and user-friendliness of the system.

In conclusion, the ELBI provided a significant positive impact on the productivity performance of the Municipal Government of Loon and the intended beneficiaries. The system led to measurable gains in processing time, accuracy of data, cost-effectiveness, and user satisfaction. Furthermore, the increased number of registered businesses indicates that the system has helped boost the region’s entrepreneurship and economic growth.

Lessons Learned and Challenges in Implementing the Intervention

The implementation of the ELBI brought significant benefits to the LGU of Loon and its constituents. However, some challenges were encountered during its implementation.

One of the challenges is the lack of awareness among the constituents regarding the availability and use of the ELBI eRegistration System. Some entrepreneurs are still unaware that the system exists and that they can use it to apply for business permits. The LGU addressed this issue by conducting information campaigns and promoting the system through various channels, including social media and local media outlets.

Another area for improvement is the need for continuous updates and maintenance of the system to ensure its efficiency and reliability. The LGU needs to ensure that the system is always up-to-date and can accommodate changes in the requirements and processes for business registration and permit renewal.

Overall, the ELBI provides valuable lessons for other LGUs planning to implement similar systems. It highlights the importance of awareness campaigns and continuous updates and system maintenance to ensure its effectiveness. It also emphasizes the need for collaboration between the LGU and its constituents in implementing innovative solutions to address productivity challenges.


Municipality of Loon. (n.d.). Welcome to Loon’s ELBI eServices. https://elbi.loon.gov.ph/about

DICT. (2018, October 17). Best eGovernance Systems Shine at digitalcitiesPH Awards. https://dict.gov.ph/best-egovernance-systems-shine-at-digitalcitiesph-awards/

Jhunie Ray Suarez. (2019, April 02). ELBI 2.0 [Video]. Youtube. https://youtu.be/UF8MgVkmgxc

Municipality of Loon. (2018, October 24). Loon, Bohol – Top Winner In DICT 2018 Awards For Municipalities [Facebook status update]. Facebook. https://www.facebook.com/lguloonofficial/posts/loon-bohol-top-winner-in-dict-2018-awards-for-municipalities-loon-mayor-elvi-pet/1131426167011844/

Photos and Other Attachments

Screenshot of the Municipal Government of Loon ELBI eServices Registration Page
Screenshot of the Municipal Government of Loon ELBI Log-in Page


A web-based system is helping the Municipal Government of Cavinti in Laguna monitor real-time income and expenditure while providing constituents updates on how their taxes are spent. The Government Revenue, Accountability, and Transparency System 3.0 (GReAT) is interconnected with other systems, including the Real Property Tax Assessment and Treasury Systems, and can be installed on multiple operating systems. The solution provided by GReAT is a simplified, user-friendly interface that can be customized to the workflow of LGU staff and is secured with user credentials, daily backups, IP-limited access, and data change policing.


The main productivity challenge being addressed by the Municipal Government of Cavinti’s GReAT is the inefficiency caused by the manual processing of local government transactions. As a result of this manual process, local government employees spend a significant amount of time completing paperwork, which reduces their overall productivity. The manual processing would also mean spending money on supplies, which could be reduced by the adoption of innovative technologies. The manual process also slows down the delivery of government services, which can lead to dissatisfaction among constituents.


The GReAT initiative addresses the challenge of low productivity caused by the manual processing of local government transactions by providing an open-source, web-based system. It comes with an e-Dashboard, which allows users to monitor real-time income and expenditure. This feature provides a visual representation of financial transactions, making it easier for local government employees to track revenue and expenditures, and for constituents to see how their taxes are being spent.

GReAT has 17 interconnected modules, including Accounting, Budget, Payroll, Revenue Generating, and Data Management, among others. GReAT addresses the inefficiency and reduced productivity of government employees brought about by manual processing of transactions.

Moreover, the use of GReAT also enhances accountability and transparency in the government revenue system. The system tracks and stores all financial transactions, making it easier to monitor revenue and expenditures, and to detect and prevent fraud and corruption.

Another innovative feature of GReAT is its customization capabilities. The system can be customized to the workflow of LGU staff, making the transition from manual to computerized transactions easier. The system’s user-friendly interface, similar to social media platforms, also allows for easy adoption by local government employees.

The interconnectivity of GReAT with other systems such as the Real Property Tax Assessment System, Treasury System, Business Permits and Licensing System, etc., is also an innovative feature that makes it easier for the LGU to manage various processes and transactions in a centralized and streamlined manner.

In addition, GReAT’s security features, such as user credentials, daily backups, IP-limited access, and data change policing, ensure that financial transactions are safe and secure. The system is also compliant with Republic Act No. 8792 or the e-Commerce Act of the Philippines, promoting the usage of electronic transactions within government services. GReAT offers an innovative solution that enhances accountability, transparency, and productivity in the government revenue system.

Productivity Gains, Outcomes, and Impact

Since its implementation, the Municipal Government of Cavinti’s GReAT has had measurable productivity gains and outcomes. One of the primary outcomes is increased efficiency in the management of financial transactions, resulting in faster processing times and reduced delays.

GReAT has also significantly reduced paperwork, allowing local government employees to accomplish more tasks. The system has helped streamline revenue generation, payment processing, and other transactions, enabling the LGU to collect revenues in a more timely and organized manner. The interconnectivity of the various modules in GReAT has also facilitated seamless data retrieval and storage, contributing to improved decision-making processes.

The implementation of GReAT has led to a reduction in red tape and has improved the ease of doing business in Cavinti. This has resulted in a more business-friendly environment, leading to increased business registrations, permits, and licenses. This has also led to improved accountability and transparency in the local government’s financial transactions. The system’s real-time monitoring and reporting capabilities have enabled the LGU to detect and prevent fraudulent activities.

Lessons Learned and Challenges in Implementing the Intervention

One of the lessons learned from the implementation of GReAT is the importance of proper training and capacity building for the local government employees who will be using the system. The system’s success largely depends on the employees’ understanding and effective use of its features. Hence, investing in training and capacity-building programs will ensure the successful implementation and utilization of the system.

Another lesson learned is the need for continuous monitoring and evaluation of the system to ensure its effectiveness and identify areas for improvement. Regular feedback from the system’s users can provide insights on its strengths and weaknesses and suggest modifications that can enhance its functionality and efficiency.

One potential area for improvement of GReAT is the integration of additional modules that can further improve the efficiency of local government operations. For example, modules for healthcare services and disaster risk reduction management can be added to the system to better serve the needs of the constituents.

Lastly, the sustainability of the system should also be taken into consideration. The LGU must allocate sufficient resources for the maintenance and upgrading of the system to ensure its long-term use and effectiveness. Furthermore, the system should be open to future upgrades and innovations to keep up with technological advancements and changing user needs.


Best eGovernance Systems Shine at digitalcitiesPH Awards. (2018, October 17). GOVPH. https://dict.gov.ph/best-egovernance-systems-shine-at-digitalcitiesph-awards/

DICT, DILG, NICP award LGUs’ outstanding digital initiatives. (2019, November 28). GOVPH. https://dict.gov.ph/dict-dilg-nicp-award-lgus-outstanding-digital-initiatives/

LGU Cavinti. (2019, September 18). Cavinti GReAT System 3.0 [Video]. Youtube. https://youtu.be/l4NrZ0UmeAs

Official Gazette. (n.d.). Republic Act No. 9485. GOVPH. https://www.officialgazette.gov.ph/2007/06/02/republic-act-no-9485/

Republic Act No. 8792, 26 June 2000, Chan Robles Virtual Law Library. (n.d.). Retrieved February 24, 2022, from https://www.chanrobles.com/republicacts/republicactno8792.html#.YdQbr-gzaUk

Photos and Other Attachments

An open-source, web-based system is helping the Municipal Government of Cavinti in Laguna monitor real-time income and expenditure while providing constituents updates on how their taxes are spent.
The GReAT System Architecture