Category: Citizen-centered Services

Overview

The electronic business permit and licensing service (eBPLS) is an application developed by the Department of Information and Communications Technology (DICT). It is a free system given to local government units (LGUs) to assist in business permit processing.

Launched in December 2020 and fast-tracked by the ongoing pandemic, Mandaue City is the first highly urbanized city in the Philippines to adopt the system.

The eBPLS aims to enhance the efficiency and transparency of business transactions in Mandaue City. It enables end-to-end online processing from application to payment and permit release. The system provided businesses with perpetual access to their information, tax records, and payments while reducing the need for face-to-face interactions.

The eBPLS successfully streamlined the process, making it faster, more convenient, and transparent for business owners in Mandaue City.

Challenge

Mandaue City’s eBPLS was implemented to address the main productivity challenge of manual and time-consuming business permit processing. Prior to the introduction of eBPLS, the city government relied on traditional paper-based systems, resulting in delays, inconvenience, and burdensome business permit process. The manual handling of documents and the need for physical presence for each step – from application to payment and permit release – created significant administrative burdens for both the business owners and the city government. During the January 2021 business permit renewal, processing stood at an average of 18 days.

This outdated process not only consumed valuable time and resources but also hindered the city’s ability to attract investments and promote economic growth. The lengthy processing time and lack of transparency in the system discouraged potential entrepreneurs and hindered existing businesses from expanding their operations.

By adopting the eBPLS, Mandaue City aimed to streamline and automate the business permit process, making it faster, more convenient, and transparent for all stakeholders involved. The system aimed to eliminate paperwork, reduce processing time, and provide online accessibility for business owners, resulting in increased productivity and efficiency in obtaining permits and licenses.

Solutions

The eBPLS addresses the challenge of slow business permit processing in Mandaue City. Through innovative solutions, the system introduces several groundbreaking features that revolutionize the process and improve efficiency. Here are the key features implemented:

• Online application that enables businesses to submit their permit applications online, eliminating the need for physical visits and paperwork, thus saving time and resources.

• Integrated processing of various permits and clearances, such as business permits, barangay clearances, building permits, and certificates of occupancy, streamlining the overall process and reducing duplication of efforts.
• End-to-end automation from application submission to payment and permit issuance. Automating the entire permit processing workflow helps in ensuring efficiency, accuracy, and faster turnaround times.
• Secure and centralized database that allows businesses to store and access their information, tax records, and payment history conveniently, facilitating future renewals and reducing data redundancy.
• Online payment options that enable businesses to settle permit fees electronically, improving convenience, and eliminating the need for manual payment processing.
• Data analytics capabilities provide insights and trends on permit processing, allowing the city government to make data-driven decisions and optimize their services for businesses. According to Atty. Marmie Dyan Deniega of BPLO Mandaue, the selling point of the eBPLS is its online capacity which helped improve their service delivery.

The implementation of the eBPLS by the City Government of Mandaue was supported by the following activities:

• Compliance with National Digitization Initiatives: The Philippine Government, recognizing the importance of digital transformation, spearheaded efforts to promote digitalization across all sectors. The DICT played a crucial role in developing the eBPLS software as part of the government’s commitment to enhance public service delivery through technology.
• Crafting of Local Ordinances and Resolutions: The City Government of Mandaue crafted and passed local ordinances and resolutions that specifically addressed the implementation of the eBPLS, such as Ordinance Number 15-2019-1479 , which codified and streamlined the business permit and licensing system. This ordinance provided the legal framework for the implementation of the eBPLS. These legal measures provided the framework and guidelines necessary for the adoption of the new system, ensuring compliance with local regulations and streamlining the business permit and licensing processes. In an interview, Atty. August Lizer Malate, BPLO head and executive secretary to the City Mayor’s Office, highlighted the importance of improving internal policies in implementing eBPLS.

• Needs Assessment and Planning: The city government conducted a thorough needs assessment to identify the challenges and requirements of the existing business permit and licensing system. This assessment guided the planning phase, enabling the government to determine the necessary features and functionalities of the eBPLS.
• Software Development: The DICT, in line with the provisions of Republic Act No. 10844 or the DICT Act of 2015, developed the eBPLS software. This law mandated the DICT to develop, coordinate, and supervise the country’s ICT systems. This involved the design and coding of the system, incorporating key features such as online application, payment processing, data analytics, and document management. Jerry Adolfo, head assessor and licensing officer at Mandaue City BPLO, shares his thoughts for LGUs planning to use eBPLS.

• Training and Capability Building: The City Government of Mandaue provided comprehensive training to its personnel, including the staff from the Business Permit and Licensing Office (BPLO), on the use and administration of the eBPLS. Training sessions focused on system navigation, data entry, customer support, and troubleshooting. Jaylord B. Bugtai, BPLO computer programmer and IT head shares his experience in Capability Building.

• Piloting and Testing: The eBPLS underwent a pilot phase to evaluate its functionality and identify any areas for improvement. Feedback from users and stakeholders was collected and used to refine the system, ensuring its effectiveness and usability.
• Full-scale Implementation: After successful piloting, the eBPLS was implemented citywide. The City Government of Mandaue communicated the launch of the new system to businesses and provided assistance and support during the transition period.
• Ongoing Maintenance and Support: The DICT continues to provide technical support, regular maintenance, and updates to the eBPLS. This ensures the system’s reliability, security, and adaptability to evolving business needs and regulatory requirements.

By implementing these steps and leveraging the innovative features of the eBPLS, the City Government of Mandaue successfully improved productivity and efficiency in business permit processing, making it more convenient and transparent for businesses in the city.

To ensure the sustainability and consistency of the eBPLS, the City Government of Mandaue has enacted several local ordinances. Ordinance No. 15-2019-1479 codifies and streamlines the business permit and licensing system, while Ordinance No. 15-2020-1508 establishes the Mandaue City Business Permit and Licensing Office (BPLO) as a separate department. Additionally, Ordinance No. 15-2020-1589 sets the guidelines for processing business permits and licenses under the “New Normal” and beyond. These local ordinances provide a solid foundation for the continued implementation and success of the eBPLS.

Productivity Gains, Outcomes, and Impact

The implementation of the eBPLS in Mandaue City has resulted in significant measurable productivity gains and positive outcomes for both the city government and business owners. Through the concerted efforts of local officials, the cooperation of the business sector, and support from the DICT, Mandaue City successfully crafted and passed the necessary local ordinances and resolutions to implement the new system.

The intervention has directly impacted the productivity performance of the City Government of Mandaue. The statistics and data indicate a consistent increase in business tax collections. Despite the challenges faced due to the pandemic, the city recorded a slight increase in business tax collections, amounting to Php 909,203,396.88 as of 31 July 2021, compared to Php 900,479,853.78 in the same period in 2020. Furthermore, tax collections from January to June 2022 reached Php 1,040,806,278.12, showing a 16.98% increase compared to the same period in the previous year. These positive outcomes can be attributed to the implementation of the eBPLS, which has streamlined processes and facilitated the efficient collection of taxes. The number of business permits issued has also steadily increased in the past years.

In addition, Councilor Jennifer Del Mar, chairperson on the Trade and Industry Committee of Mandaue City, mentioned how the eBPLS helped the city economically.

The system has significantly improved the turnaround time for processing business permits. From an average of 18 days during the January 2021 business permit renewal, the processing time was reduced to 3 to 5 days by the end of 2021 and further decreased to 1 to 2 days by 2022. This improvement demonstrates the system’s efficiency in expediting the permit issuance process. Furthermore, a recent client satisfaction survey conducted in 2023 revealed that the majority of the respondents surveyed expressed a strong agreement that they spent an acceptable amount of time in completing their transaction, requirements are correctly explained, transaction steps are simple and convenient, and that customer service support is available.

Liaison Officer Ma. Chona Ursal has been submitting business permit applications through eBPLS since 2021. According to her, she has more clients now and she finds it easy and convenient to process permits through the eBPLS.

The innovative features of the eBPLS, such as its online functionality, data analytics capabilities, and online webinars and training sessions, have played a crucial role in its effectiveness. The City Government of Mandaue has actively engaged with stakeholders, including the Mandaue Chamber of Commerce and Industry and its President, Kelie Ko, to ensure a smooth transition to the digital system. As a result, 99% of the clients now apply online, showcasing the high adoption rate and acceptance of the eBPLS.

The success of the eBPLS has attracted the attention of other LGUs, with several visiting Mandaue City to learn about its best practices and seek guidance on implementing similar programs. The documentation and operational handouts are readily available, enabling LGUs to replicate the innovative implementation of the eBPLS in their own localities.

Lessons Learned and Challenges in Implementing the Intervention

One key lesson learned in the implementation of eBPLS in Mandaue City is the importance of comprehensive planning and stakeholder engagement. The city government had to create enabling laws, and facilities, and provide technical training within a short timeframe, which posed significant challenges. Moving forward, a more structured and phased approach to implementation, with ample time for preparation, could mitigate these challenges and ensure smoother adoption.

Another lesson learned is the need for continuous monitoring and evaluation. While the eBPLS has shown positive outcomes, ongoing assessment is crucial to identify areas for improvement and address emerging issues promptly. Regular feedback from business owners and stakeholders can help identify pain points and streamline processes further.

Enhancing user experience and accessibility should be a priority for future improvements. While the eBPLS has achieved a high adoption rate, ensuring a user-friendly interface, clear instructions, and seamless navigation can further enhance its efficiency and effectiveness. Continuous user training and support, including webinars and instructional materials, will empower users and ensure they can maximize the system’s capabilities.

Data analytics, as a key feature of eBPLS, presents an opportunity for further enhancement. Leveraging data insights can enable proactive decision-making, identify trends, and improve overall service delivery. Expanding the use of data analytics can help identify bottlenecks, optimize processes, and facilitate evidence-based policy-making.

Addressing potential challenges, such as technical issues and connectivity, should also be prioritized. Establishing robust technical support systems and exploring alternative solutions for areas with limited internet access can ensure the smooth operation of the eBPLS.

Resources

Integrated Business Permits and Licensing System. City Government of Mandaue. (n.d.). https://cebu.ebpls.com/mandauecity/

Lena, P. (2022, November 9). Iloilo City to go digital on biz process transactions. Philippine News Agency. https://www.pna.gov.ph/articles/1188143

More LGUs adopt online business permit, licensing application system. SunStar. (2021, September 10). https://www.sunstar.com.ph/article/1906873/cebu/business/more-lgus-adopt-online-business-permit-licensing-application-system

Unite, B. (2023, January 25). Mandaue City credits ARTA for improved business tax collection. Manila Bulletin. https://mb.com.ph/2023/01/25/mandaue-city-credits-arta-for-improved-business-tax-collection/

Overview

The experience of Puerto Princesa City Jail highlights the main challenge of limited access to education and skills training for persons deprived of liberty (PDLs). The lack of resources and infrastructure hindered the PDLs’ ability to acquire knowledge and improve their chances of successful reintegration into society. To address this challenge, the city jail implemented the Technology for Education, Employment, Entrepreneurs, and Economic Development (Tech4ED) Project. By providing a digital learning platform with various educational modules and vocational courses, PDLs are able to learn new skills and acquire certifications, which enhance their employability upon release. The Tech4Ed program empowers PDLs with education and training opportunities that positively impact their lives and increase their chances of rehabilitation.

Challenge

Puerto Princesa City Jail’s Tech4Ed e-Services aims to tackle not only the limited access to education and skills training but also the availability of various services for PDLs. Persons deprived of liberty often face barriers of acquiring knowledge, developing skills, and accessing essential services. The Tech4Ed program aims to overcome these challenges by providing a comprehensive digital platform that offers a range of services to PDLs.

In addition to educational modules and vocational courses, Tech4Ed e-Services also provide access to health information, legal aid resources, livelihood training, and communication facilities for connecting with their families. By leveraging technology, PDLs can access a wide array of resources and support, enabling them to improve their well-being, acquire new skills, and enhance their chances of successful reintegration into society.

By addressing the challenge of limited access to education and a lack of essential services, Tech4Ed e-Services contribute to the holistic development and rehabilitation of PDLs. It empowers them with valuable knowledge, practical skills, and necessary support systems, ultimately increasing their chances of rehabilitation and reducing the likelihood of recidivism. Moreover, by equipping PDLs with the tools they need to succeed, the program aligns with the broader goal of a citizen-centered public sector and creating a more inclusive and resilient society.

Solutions

The Puerto Princesa City Jail Tech4Ed e-Services address the challenge of limited access to education, skills training, and essential services for PDLs in several innovative ways. The program leverages technology to provide a comprehensive digital platform that offers a range of services, empowering PDLs with the necessary tools for personal growth, rehabilitation, and successful reintegration into society.

Here are the key features of this program:

• Digital Platform: The Tech4Ed e-Services utilize the Department of Information and Communication Technology or DICT’s digital platform, which serves as the hub for accessing educational modules, vocational courses, health information, legal aid resources, and livelihood training materials. The platform, aligned with DICT’s mandate and vision for ICT development, provides a shared facility for eGovernment services, ICT-enabled services, and relevant content. It leverages technology to deliver content in a convenient and accessible manner, enabling PDLs to acquire knowledge and skills at their own pace. JO3 Peter M Tumanon highlights the importance of the Tech4ED program in providing education and training for PDLs.

• Learning and Skills Development: One of the key features, E-Learning/Webinars, has opened up a world of knowledge and growth for the PDLs. It offers access to Alternative Learning System (ALS) classes, skills training, and a wide range of downloaded educational clips. This platform enables the PDLs to engage in continuous learning, acquire new skills, and broaden their horizons, all within the confines of the correctional facility. In addition to educational opportunities, the Tech4Ed e-Services have also paved the way for the promotion of livelihood products through the E-Livelihood feature. This innovative component supports the entrepreneurial endeavors of the PDLs by facilitating live selling and promoting their products through dedicated Facebook posts. By harnessing the power of social media and e-commerce, the platform allows PDLs to showcase their talents, skills, and handmade goods to a wider audience. This not only provides them with a source of income but also instills a sense of pride and accomplishment. As Livelihood Program Officer JO1 Kenneth L Fortusa describes, the Tech4ED program helped in the promotion of the products of the PDLs through social media.

• Communication and Connectivity: Through the innovative feature called E-Dalaw, a virtual visitation platform, prisoners can now connect with their families and loved ones via video calls. This technology has bridged the physical gap, bringing a sense of warmth and support to those incarcerated. Manika, a 34-year-old PDL, is thankful for this feature of the program as it allows them to connect to their families. Moreover, E-Worship has become a beacon of hope for the PDLs’ spiritual well-being. Through recorded live sessions or Facebook broadcasts, they can actively participate in religious activities, finding solace and strength in their faith. This feature has not only nurtured their spiritual connection but has also provided a sense of belonging to a larger community. In times of mourning, when the loss of a loved one weighs heavily on the hearts of the prisoners, E-Burol, also known as Cyber Burol, offers a unique opportunity for closure. Through this feature, PDLs can view the remains of their departed family members online, paying their respects and finding solace in the grieving process. This digital platform has provided a compassionate way for PDLs to say their final goodbyes and find support during times of mourning.

• Legal and Judicial Services: E-Hearing has transformed the way court hearings are conducted for prisoners. Through the utilization of video conferencing technology, PDLs can now attend their court hearings remotely, eliminating the need for physical transportation and reducing logistical challenges. This innovative approach not only saves time and resources but also ensures that legal proceedings can proceed without unnecessary delays. In addition to E-Hearing, the Tech4Ed e-Services also provide a crucial resource for legal support through the E-Legal Consultation feature. This feature enables PDLs and their legal counsel to stay updated on the status of their cases and access legal information. Glen, a 49-year-old PDL, shares his experience with e-hearings. It provides dedicated time for discussions, clarifications, and guidance, ensuring that PDLs are well-informed about their rights and legal options. By facilitating access to legal support, the Tech4Ed e-Services empower the PDLs to navigate the legal system effectively and make informed decisions.

• Healthcare and Well-being: The implementation of E-Medicine within the Tech4Ed e-Services has had a profound impact on the overall health and well-being of PDLs. By providing access to medical consultations, the program enables early detection and management of health issues, contributes to preventive care, and supports ongoing treatment for chronic conditions. The convenience and timeliness of telemedicine consultations reduce the need for physical transportation to healthcare facilities and minimize potential risks associated with in-person visits. Moreover, it allows PDLs to receive medical advice and prescriptions, ensuring continuity of care. The E-Community Service program recognizes the importance of maintaining connections and strengthening bonds between PDLs and their families, even during their time of confinement. By organizing gift-giving events, Jail Officers aim to bring joy and support to the families of PDLs, creating a positive impact within the community. These acts of kindness and generosity not only provide tangible assistance but also serve as a symbol of empathy and care, reminding the families that they are not alone in their journey.
• Monitoring and Evaluation Tools: The Tech4Ed e-Services utilize monitoring and evaluation tools such as the TCMS v1.5 (Client/Server App and Web Portal), ODK Tool (Android-based M&E App), and Center Monitoring Database (Online Data Sheet). These tools facilitate the tracking of progress, performance, and impact of the program, allowing for data-driven decision-making and continuous improvement.

The proponents of Puerto Princesa City Jail Tech4Ed e-Services successfully implemented their project by following key steps:

• Conducted a comprehensive needs assessment: The proponents conducted a thorough evaluation of the education, skills training, healthcare, legal aid, and livelihood needs of the PDLs in Puerto Princesa City Jail. This assessment helped identify the specific areas where the Tech4Ed e-Services could make a meaningful impact.
• Established partnerships: The proponents forged partnerships with various stakeholders, such as educational institutions, healthcare providers, legal aid organizations, and industry experts. These partnerships allowed them to access additional resources, expertise, and support necessary for the successful implementation of the Tech4Ed e-Services. This collaborative approach promotes knowledge sharing, resource pooling, and a holistic approach to addressing the challenges faced by PDLs.
• Monitored and evaluated the program: The proponents implemented a monitoring and evaluation system to assess the effectiveness and impact of the Tech4Ed e-Services. They collected feedback from PDLs, tracked their progress, and analyzed the outcomes to make necessary improvements and adjustments to the program.
• Expanded access and sustainability: As the project progressed, the proponents worked on expanding access to the Tech4Ed e-Services, ensuring that more PDLs could benefit from the platform. The program provides livelihood training, equipping PDLs with skills and knowledge related to entrepreneurship and income-generating activities. This feature empowers PDLs to explore economic opportunities and prepares them for a successful transition into the workforce upon release. They also explored strategies for long-term project sustainability, including securing funding, engaging with local authorities, and promoting the program’s value and impact. According to JO1 George Michael B Cagas, paralegal and human rights action officer, their goal is to prepare PDLs for their reintegration into society.

The innovative nature of Tech4Ed e-Services lies in its holistic approach, combining education, health, legal aid, and livelihood training into a single digital platform. By consolidating these services, the program maximizes efficiency and accessibility, making it easier for PDLs to access the resources they need for personal and professional development. The integration of technology also enables scalability and reach, ensuring that a larger number of PDLs can benefit from the program.

Productivity Gains, Outcomes, and Impact

By providing PDLs with access to a digital learning platform, the jail has effectively utilized available resources to enhance educational and skills training opportunities. This has led to increased engagement and constructive use of time by PDLs, fostering a more disciplined and purpose-driven environment within the correctional facility. The provision of education and vocational training has also contributed to the successful rehabilitation and reintegration of PDLs, reducing the likelihood of recidivism and creating safer communities.

Furthermore, the positive impacts of the Tech4Ed e-Services extend beyond the jail’s premises. By equipping PDLs with education and skills, the intervention has enhanced their employability, positively impacting their families and reducing reliance on social support systems. The intervention aligns with the broader goals of public sector productivity, as it promotes the efficient use of public funds to deliver services that improve the quality of life for citizens.

The Tech4Ed e-Services initiative demonstrates innovative and effective use of information and communication technology (ICT) to address the productivity challenge of limited access to education and skills training in the public sector. By leveraging ICT-enabled learning modules and vocational courses, the intervention optimizes resource utilization and enhances service delivery. The digital learning platform also facilitates monitoring and evaluation of the program’s impact, enabling data-driven decision-making and continuous improvement.

According to available data, since 2019, there have been 145 PDL and ALS students who have participated in the Digital Literacy Program. Additionally, there have been a total of 1,970 E-Dalaw sessions conducted from 2019 to the present. The E-Hearing feature has benefited 2,586 PDLs since 2020, ensuring timely and efficient court hearings. Other Tech4Ed features have also made a significant impact, with 1,845 PDL beneficiaries accessing legal consultations, 250 PDL beneficiaries participating in probation interviews, and various cultural, sports, seminar, and webinar activities benefiting a significant number of PDLs and personnel. The online activities related to medical and mental health, cyber burol/libing, interfaith activities, and skills training have reached hundreds of PDLs and personnel, with 670, 50, 1,380, and 1,020 beneficiaries, respectively.

These numbers highlight the reach and effectiveness of the Tech4Ed e-Services in providing comprehensive support to PDLs and promoting their successful rehabilitation and reintegration into society. The utilization of technology has proven instrumental in overcoming barriers and creating opportunities for personal and professional growth within the correctional facility. The data reflects the positive outcomes and the transformative impact of the Tech4Ed initiative, reinforcing its role in equipping PDLs with the necessary skills and knowledge for a brighter future. J/C Insp Darwin I. Motilla shares his insights on how the Tech4Ed Program improves the quality of the life of PDLs:

Lessons Learned/Challenges in Implementing the Intervention

The implementation of Puerto Princesa City Jail’s Tech4Ed e-Services has provided valuable lessons and identified potential areas of improvement. These insights can guide future endeavors and enhance the effectiveness of similar initiatives. One significant lesson learned is the importance of addressing infrastructure challenges. Limited access to computers, internet connectivity, and technological resources posed obstacles to the smooth operation of the Tech4Ed e-Services. To overcome this, it is crucial to invest in and upgrade the correctional facility’s technological capabilities, ensuring sufficient infrastructure to support the initiative. JO1 Arjay H Aguda states the current challenges and future plans of the Tech4Ed Program.

Another lesson is the need for comprehensive training and capacity building. Enhancing digital literacy skills among PDLs and staff, improving center management capabilities, and providing technical proficiency training can significantly improve the efficiency and impact of the Tech4Ed e-Services. Continuous training programs are essential to maximize the benefits of the digital learning platform and other services provided.

Sustainable funding emerged as a critical area of improvement. To sustain and expand the Tech4Ed e-Services, reliable and long-term funding sources must be identified. Exploring partnerships with government agencies, non-governmental organizations, or private entities, and integrating the initiative into broader funding strategies can ensure its continued operation and growth.

Monitoring and evaluation play a vital role in understanding the program’s progress and impact. Establishing a robust monitoring and evaluation framework, including regular assessments of outcomes, the effectiveness of training programs, and feedback from PDLs and staff, can provide valuable insights for making adjustments and improvements.

Resources

Sugay, J. J. (2023, January 13). Tech4Ed Champions sa rehiyon, kinilala. Ugnayan ng DICT at mga stakeholders, higit na palalakasin. Philippine Information Agency. https://pia.gov.ph/news/2023/01/13/tech4ed-champions-sa-rehiyon-kinilala-ugnayan-ng-dict-at-mga-stakeholders-higit-na-palalakasin

Taboada, J. J. (2020, March 16). Jail visits replaced by supervised video conferencing among PDLs. Palawan News. https://palawan-news.com/jail-visits-replaced-by-supervised-video-conferencing-among-inmates/

Overview

The National Wages and Productivity Commission (NWPC) is using advanced technologies to educate more workers and businesses regarding the incentives, labor standards, and work practices which affect productivity and wages. The use of online platforms and new technologies is helping NWPC reach more of their stakeholders.

The digitization of learning sessions has helped in disseminating information on labor, wages, and productivity. From having face-to-face learning sessions before the pandemic, NWPC managed to adapt to modern processes by conducting online training sessions for a more productive and efficient mode of learning. Digital learning sessions were more accessible and productive through this innovative practice.

Challenge

The NWPC used to have difficulty in ensuring the sustainability of conducting online sessions and adjusting to new technologies. Intermittent internet connection, lack of technical assistance, and outdated technology significantly impacted learning. The lack of access to tools and technology made it difficult for users to attain a more effortless learning operation. The clients experienced long queues and tedious form processing, which resulted in a limited number of participants. Resource inefficiency was one of the main problems in sustaining a practical learning session.

Solution

To solve the challenge of effectively and efficiently delivering sessions, NWPC modernized their learning systems while sustaining their advocacy to help workers. Social platforms and redesigned modules allowed the department to create a smooth process and accessible learning platforms.

Transitioning to online delivery of sessions helped NWPC do more with less. Resource efficiency was attained through better connection and allocation of funds. The registration and evaluation process became more accessible and the office gained broader engagement. The use of online platforms like Zoom significantly improved, gaining wider client reach and enhancing advocacy activities.

Productivity Gains, Outcomes, and Impact

This productivity good practice of NWPC has resulted in positive outcomes and productive measures. The transition from face-to-face to online modality made this practice accessible to a wider client reach and ensured safer learning conduct. This practice significantly resulted in improved learning sessions, more efficient resources and developed modified learning materials. As a way forward, NWPC helped to enhance the client experience and expanded advocacy activities.

The webinar modules were redesigned to fit the practices and facilitate the transition to the new normal. The transition to online learning resulted in more organizational opportunities like an increased number of clients and satisfaction. The access and collection of data improved due to the revamped registration and evaluation forms which made the client feedback more successful. Through the innovation of the learning process, the advocacies gained more promotions and exposure in different digital platforms. Through the digital transition, the department aims to implement an online interbank payment system and to shift to a blended format to make transactions easier.

Lessons Learned and Challenges in Implementing the Intervention

While digital learning sessions significantly improved the department’s productivity, NWPC also faced challenges during the implementation of the new system. Some of these challenges include intermittent internet connection, Zoom fatigue, and competing webinars. To address these challenges, the department worked to fix its internet connection by providing communication allowances and assigning technical staff. To enhance participant engagement, the department also aims to upgrade Zoom subscriptions while promoting its advocacy.

Another challenge encountered was the adjustment of staff to implement the digital system. The challenge included allocating more training and technical assistance to support staff. Moving forward in sustaining and improving the system, the department looks forward to allocating a budget for communication, enhancing customer experience, expanding advocacy activities, and prioritizing program and digital transformation.

Resources

Design Sprint Worksheet- NPWC (2022). [Online].
DOLE website (N.D). https://nwpc.dole.gov.ph/press_room/nwpc-learning-sessions-in-the-next-normal/

Photos and Other Attachments

Overview

The local government unit (LGU) of Loon, Bohol developed the Enhance Loon Business-One-Stop-Shop Initiative (ELBI) for convenient and secure online business permit registration. This electronic registration system is quick, interactive, self-validating, and cost-effective. It is available 24/7, and all data transmission is encrypted and secured. Users only need a computer with an internet connection and an email account to use it. The ELBI has been available online since January 2016, and enrollment and use are free of charge. ELBI won several awards for its innovative use of ICT to improve business opportunities and service delivery in the local government. The enhanced version of ELBI – ELBI 2.0, was launched in August 2017 and was connected to Land Bank’s Link for further improvements.

Challenge

The main productivity challenge that the ELBI addresses is the lengthy and tedious process of applying for and renewing business permits. This process can take hours, days, or even weeks, causing business owners significant productivity loss. With the ELBI system, the Loon LGU developed an electronic registration system that streamlines the process of obtaining business permits. This system allows business owners to complete the entire process online, eliminating the need to wait in long lines or spend hours filling out forms. The ELBI system is quick, interactive, and self-validating, minimizing errors and providing immediate feedback to users. It is available 24/7 and is free of charge, making it accessible to all business owners. By addressing the productivity challenge of obtaining business permits, ELBI is also helping boost the region’s entrepreneurship and economic growth.

Solution

The ELBI addresses the challenge of cumbersome and time-consuming business registration and permit renewal processes in Loon by providing a web-based system that simplifies the process and makes it more convenient for entrepreneurs. The system is quick, easy to use, secure, interactive, self-validating, and cost-effective, resulting in significant productivity gains for both the Municipal Government of Loon and the business owners.

One of the innovative features of ELBI is its 24/7 accessibility, which enables applicants to apply for business permits and renewals at any time, even during holidays. This feature is particularly useful for entrepreneurs who operate outside regular business hours or on weekends. The system’s ability to immediately validate all information the applicant provides before final submission is also an innovative feature, ensuring data accuracy and minimizing errors that could delay the application process.

Another innovative feature of ELBI is its integration with Land Bank’s Link, allowing for a more streamlined payment process. This integration reduces the need for applicants to visit multiple offices to complete the application process and allows them to complete everything online.

Productivity Gains, Outcomes, and Impact

The ELBI provided significant measurable productivity gains and outcomes for the Municipal Government of Loon and its intended beneficiaries. According to reports, the ELBI system significantly reduced the processing time for business permits from days or weeks to just a few hours. In fact, the average processing time for applications using ELBI is only around 15 minutes. This has saved time and effort for entrepreneurs and business owners, allowing them to focus on growing their businesses and increasing productivity.

Moreover, the ELBI system has also improved data accuracy and reduced registration process errors. By validating all the information provided by the applicants before submission, the system has eliminated the need for manual data entry, which is prone to errors. This also reduced the cost of processing and storing data for the government, making it more efficient and cost-effective.

Another measurable outcome of the ELBI system is the increased number of registered businesses in Loon. Since the launch of this initiative, there has been a significant increase in the number of businesses registered in the municipality. In fact, the number of new business registrations has increased by 78% compared to the previous year. This indicates that the ELBI system made it easier for entrepreneurs to start their businesses in Loon, which has a positive impact on the local economy.

In terms of user satisfaction, the ELBI system has received high marks from its users. According to surveys conducted by the Municipal Government of Loon, over 95% of users were satisfied with the ELBI system and would recommend it to other business owners. This high level of satisfaction is a testament to the effectiveness and user-friendliness of the system.

In conclusion, the ELBI provided a significant positive impact on the productivity performance of the Municipal Government of Loon and the intended beneficiaries. The system led to measurable gains in processing time, accuracy of data, cost-effectiveness, and user satisfaction. Furthermore, the increased number of registered businesses indicates that the system has helped boost the region’s entrepreneurship and economic growth.

Lessons Learned and Challenges in Implementing the Intervention

The implementation of the ELBI brought significant benefits to the LGU of Loon and its constituents. However, some challenges were encountered during its implementation.

One of the challenges is the lack of awareness among the constituents regarding the availability and use of the ELBI eRegistration System. Some entrepreneurs are still unaware that the system exists and that they can use it to apply for business permits. The LGU addressed this issue by conducting information campaigns and promoting the system through various channels, including social media and local media outlets.

Another area for improvement is the need for continuous updates and maintenance of the system to ensure its efficiency and reliability. The LGU needs to ensure that the system is always up-to-date and can accommodate changes in the requirements and processes for business registration and permit renewal.

Overall, the ELBI provides valuable lessons for other LGUs planning to implement similar systems. It highlights the importance of awareness campaigns and continuous updates and system maintenance to ensure its effectiveness. It also emphasizes the need for collaboration between the LGU and its constituents in implementing innovative solutions to address productivity challenges.

Resources

Municipality of Loon. (n.d.). Welcome to Loon’s ELBI eServices. https://elbi.loon.gov.ph/about

DICT. (2018, October 17). Best eGovernance Systems Shine at digitalcitiesPH Awards. https://dict.gov.ph/best-egovernance-systems-shine-at-digitalcitiesph-awards/

Jhunie Ray Suarez. (2019, April 02). ELBI 2.0 [Video]. Youtube. https://youtu.be/UF8MgVkmgxc

Municipality of Loon. (2018, October 24). Loon, Bohol – Top Winner In DICT 2018 Awards For Municipalities [Facebook status update]. Facebook. https://www.facebook.com/lguloonofficial/posts/loon-bohol-top-winner-in-dict-2018-awards-for-municipalities-loon-mayor-elvi-pet/1131426167011844/

Photos and Other Attachments

Name of the Organization

Municipal Government of Baliwag, Bulacan

Name of the Office/Unit that leads the implementation of this best practice entry

Municipal ICT Office of Baliwag (MICTO)

Focus Area of the Best Practice

Municipal Treasury Office/Citizens – ICT/Operations Management

Summary of the Best Practice

To help ensure efficiency and integrity in handling payment transactions and accounts, the Local Government of Baliwag, in partnership with the Landbank of the Philippines, developed the Treasury Information and Management System (TIMS). TIMS is a web-based, centralized platform that helps in reducing the risks that come with manual data submissions. The system has been instrumental in promoting transparent and efficient financial reporting.

TIMS is also a scalable system that allows the creation of more accounts and integration into other related local government systems. It is also economical as it cuts the costs spend on papers and supplies while helping avoid data alterations and repetitions.

The system is cloud-based and powered through a dedicated server with SSL (Secure Sockets Layer) to ensure that all data passed between the web server and browsers remain protected. The data are being backed-up daily through an in-house server located in the server room of the MICTO.

Challenges

Prior to the TIMS, the municipal offices in Baliwag had their data-gathering process. However, some steps had to be streamlined in order to seal possible loopholes for corruption, including transactions that were still being manually processed which were also prone to human errors and alterations.
In addition, data ownership or overprotection, which used to be common among other offices, has long blocked the opportunity to establish systems that can help minimize the time consumed in processing payments, as well as in generating reports. The lack of an established system compels these offices to create bureaucratic processes that sometimes slow down the work, which affects the timely delivery of programs to the people.

Given these problems, the Municipal ICT Office started selling the idea to the direct end-users—the local treasury department and its internal customers involved in designing, validating, and using the system. They were consulted to ensure that the TIMS addresses their reservations in shifting to an automated system and to guarantee that security risks and errors are reduced when they use TIMS.
The TIMS proponents also held orientation sessions to help the intended users learn how the system works.

Specifically, these were the steps conducted in developing and implementing the TIMS:

• Conceptualization. The project was conceived after gathering common problems and complaints in frontline offices from the inter-office planning sessions.
• Planning. The development of initial systems, system integration, and budgeting were included in the Information Systems Strategic Plan of the municipal government.
• Data gathering. Consultations and coordination meetings were held to gather preliminary requirements for the system. This also became a venue for stakeholders to give their expectations on the system.
• Purchase of tools. Cloud storage has been pre-purchased along with other cloud storage requirements for the other systems. Partnerships were also maximized to avail of other requirements for the system.
• Development & Learning. The MICTO developed the integrated system, along with occasional learning sessions to improve the modules.
• Proofing. Consultations and coordination meetings with key stakeholders served as a venue to initially present the system, gather more data, and monitor initial feedback to improve the user interface, user experience, and productivity.
• Roll-out. Demonstrations, orientations, and briefings on data protection and privacy started immediately after the system development.
• Next steps. The system remains a work in progress. More functions and accounts are to be integrated, and continuous updates of information and the development of reports can be expected.

Solutions and Impact

TIMS helps in promoting efficiency as it helped the Treasury Department of the Municipal Government of Baliwag to have streamlined and automated transactions. By providing a platform for financial data processing and protection, it opened opportunities for internal clients to save time and serve more people.

Manual paperwork has been minimized, if not eliminated, in offices that transact with the Treasury Department. With TIMS, the local government unit managed to avoid red tape, errors, and other risks posed by manual input and transmission order of payments.
Also, the system allows real-time monitoring of cash flow, therefore enabling local managers to act on targets and scale efforts as the need arises.

The fast and efficient report generation of TIMS also paved the way for faster evaluation of financial situations, enabling the finance cluster to come up with a better budget and income-generating plan.
To ensure sustained use of the TIMS, its development and maintenance were included in the targets of the MICTO and its personnel involved in BIPS development. Stakeholders were given web access for them to use the system, share data, and ensure that modules remain relevant to the people by providing insights from time to time.

Name of the Organization

Burgos Agro-industrial School (BAIS) and Burgos Central Elementary School (BCES)

Name of the Office/Unit that leads the implementation of this best practice entry

Schools Division of Ilocos Norte (SDOIN), Local Government Unit (LGU) of Burgos, Department of Education (DepEd), and Department of Science and Technology (DOST)

Focus Area of the Best Practice

Citizens / Customers; Strategy; Operations

Date the best practice was first implemented

25 May 2019

Summary of the Best Practice

Burgos, a fifth class municipality in Ilocos Norte, pioneered the establishment of 21st Century Learning Environment Model (CLEM) Classrooms for young learners. A Special Education Fund (SEF) of PHP 6,216,400 was allotted to develop classrooms equipped with ICT-integrated facilities and learning equipment in Burgos Agro-industrial School (BAIS) and Burgos Central Elementary School (BCES). This academic breakthrough aimed to expose students to digital learning activities in their formative years in school. Specifically, the project aimed to strengthen their 4C’s of 21st-century competencies (creativity, critical thinking, collaboration, and communication), which are fundamental for modern students to excel in their future.

The Challenge

The motivation behind Burgos’ 21st Century CLEM Classrooms was the need to ensure that the students’ education were aligned with the demands of the 21st century. This required shifting from traditional classrooms to a more progressive, modern classroom to nurture an environment conducive to developing one’s 4Cs and making learning more engaging.

To actualize this goal, then Schools Division Superintendent of Ilocos Norte Vilma D. Eda sent school heads and teachers from Burgos, Ilocos Norte to attend benchmarking activities in DOST, Taguig City, Bolbok Integrated National High School, and Inos-Marawoy National High School in Lipa, Batangas 26-28 June 2018. These benchmarking activities gave the school heads and teachers the chance to observe classes that conduct 21st Century CLEM and eventually replicate the best practices in Burgos, Ilocos Norte.

Solution and Impact

Mayor Rodolfo L. Garcia supported the establishment of 21st Century CLEM Classrooms in Burgos Agro-industrial School (BAIS) and Burgos Central Elementary School (BCES) to prepare young learners to adapt to innovative learning strategies for modern pedagogy. Projectors, three-dimensional printers, computer units, interactive tables and chairs, free Wi-Fi connection, and other technologically advanced teaching tools were used to help students understand their lessons better. To ensure its effective delivery, teachers from the two schools have undergone a week-long training to participate in the initiative competently and embrace science, technology, and innovation in the education of the Burgoseño youth.

Like any other educational institution, its operations were also halted by the advent of the COVID-19 pandemic. However, the impact of this leap for transformative education was that it allowed the public and private sectors, as well as civil society, to study and evaluate the effectiveness of integrating modern technologies in the context of the Philippine setting. It also served as a call to action of having a state agenda geared towards initiating development programs involving the significance of ICT facilities and tools integration in the teaching and learning process in classrooms.

Milestones

Although Burgos is a fifth-class municipality in Ilocos Norte, project stakeholders pride themselves that their passion for the schoolchildren through their implementation of 21st Century CLEM in select schools in the region made a mark in the country’s educational system. BCES, in particular, was the first elementary school in the country to have a 21st Century CLEM, while BAIS was the first of all high schools in Region I. In recognition of its success, the region challenges other LGUs to be inspired to upgrade and revolutionize the country’s educational system by focusing on critical 21st-century skills and learning—with the underlying goal of fulfilling the evolving needs of today’s students and making a lasting impact in their communities.

Testimonials

The commencement of 21st Century CLEM Classrooms in Burgos, Ilocos Norte, evoked positive responses from its stakeholders. Burgos Mayor Rodolfo L. Garcia noted the arduous procedure for setting up the said classroom in its inauguration during the Educational Transformation Summit 2.0 held at Plaza del Norte, Paoay. This, in turn, led him to share the virtues Burgoseños collectively practice to overcome such challenges: “It is really a matter of patience and cooperation. But the mere fact that Burgos is the pioneer in Region I, is our pride and honor as a very small community. But most importantly, this is how we value education in Burgos. We have to provide tools in any way we can. This is how we love our young learners,”.

Moreover, in a web article by Ilocos Sentinal, Mrs. Vilma D. Eda shared the current status of the initiative and its expected plans for the future: “The municipality of Burgos has programmed to put up 21st century classrooms every year until all schools are modernized,” She furthered, “May this inspire all of us to level up and we wish Burgos more progress in the future.”

Lastly, in a Zoom interview with Mr. Erwin Ramil, teacher and CLEM manager at BAIS, he indicated that the positive impact of student-centered learning in 21st Century CLEM Classrooms was: “yung sa motivational part ng students naging effective” [The 21st Century CLEM became effective in the motivational part of the students]. This was supported by Secia Segovia, student, during an interview with ABS-CBN News: “marami po kaming natututunan” [we learn a lot].

References

ABS-CBN News. (2019, May 29). SILIPIN: Binansagang ’21st century classroom’ sa Ilocos Norte public school | TV Patrol. https://www.youtube.com/watch?v=SB4r1eJDxxY

Ilocos Sentinel. (2019, June 4). Deped-Ilocos Norte inaugurates 21st century classrooms in Burgos. https://www.ilocossentinel.com/home/deped-ilocos-norte-inaugurates-21st-century-classrooms-in-burgos.html