The Philippine Institute of Volcanology and Seismology (PHIVOLCS) developed a software and decision-support tool that saves not just lives but also government resources, helping boost public-sector productivity. Dubbed the Rapid Earthquake Assessment System (REDAS), the tool provides real-time hazard monitoring, database development, and multi-hazard impact assessment coupled with capacity-building sessions for the target users.


Before implementing REDAS, government agencies and local government units faced challenges in accessing real-time, accurate data, which hindered prompt decision-making and effective resource allocation in emergencies.

REDAS was conceptualized after the 7.8 earthquake on July 16, 1990, which claimed more than 1,000 lives and destroyed infrastructure. Getting information about potentially damaged areas was quite difficult, affecting relief and rescue operations. PHIVOLCS Associate Scientist and REDAS Program Coordinator Dr. Maria Leonila P. Bautista recalled that it was challenging to provide information during the early 1990s as the Internet was not accessible yet. Communication facilities failed. There was also a power outage and roads were blocked by landslides, and many places were inaccessible.

“It was difficult to tell (the public) what really happened. If we had a tool that can tell us right away what really happened or the impacts, then we can easily answer questions from the public,” she said.

Dr. Bautista used to be the spokesperson of PHIVOLCS and experienced first-hand how challenging it was to provide real-time information to relevant government agencies and LGUs, especially after a disaster.


REDAS served as an attempt to make scientific information more accessible to the public to guide relevant agencies and LGUs on preparing even before a disaster strikes. The REDAS software tool was an answer to the need of the government to determine the resources needed to be deployed, avoiding duplication of efforts and helping ensure that lives are saved in any disaster-prone or disaster-hit area.

Screenshot of the REDAS Intro Page

REDAS was initially designed for earthquake simulation only. However, due to the changing needs and demands of its target users and the exposure of the Philippines to natural hazards, REDAS has evolved over the years. From an earthquake simulation tool, REDAS has become a multi-hazard impact calculation tool that can also cover tsunami, lahar, flood, severe wind, rainfall, and agricultural damages. REDAS also has earthquake and rainfall monitoring capabilities. Aside from the actual tool, PHIVOLCS also conducts training sessions to ensure that the intended users can optimize what the tools can offer.

Screenshot of the REDAS Satellite Rainfall Monitor (SRM) Module

PHIVOLCS ensures that each training session is based on the specific needs of the audience to make the training curriculum more attuned to the needs and requirements of the requesting partner.

REDAS Science Research Assistant Jordana Marie Argamosa shared that the REDAS team tailor-fits each session based on the challenges and needs of their participants. She added that they ensure continuous communication and feedback from stakeholders to ensure that their needs and requests for additional functionalities are added to the REDAS system.

REDAS has the following features that can be replicated by other public sector organizations dealing with managing disaster risks:

  • Ability to develop and plot elements-at-risk data. Indeed, government agencies and LGUs cannot manage what they do not know. REDAS can be a tool for them to develop their own elements-at-risk that they need: making their communities safe from and resilient to natural hazards. REDAS can also generate deterministic ground shaking hazard maps for the target communities. This means LGUs can be guided in determining which areas are highly exposed to potential disasters. The elements-at-risk data can feed into their preparation, mitigation, and response plans.
Screenshot of the REDAS Earthquake Impact Assessment Module
  • Accessibility since it is a freeware. Since REDAS is a freeware, government agencies can use the tool without paying extra for them to be able to use it. The training sessions, post-training support, and future upgrades are offered at no cost as well. The tool does not require users to master a Geographic Information System (GIS), making it relatively user-friendly.
Screenshot of the Opening Window of REDAS ETAM and SRM Modules, both free to use
  • Two-way feedback mechanism. Each training session is also an opportunity to gather feedback from the users. From a simple, straightforward earthquake assessment and impact calculation tool, REDAS has morphed into a highly-improved version after considering the needs of its users.
REDAS Capability Development Session for Moro Gulf Stakeholders

Productivity Gains, Outcomes, and Impact

Dr. Bautista shared that different government agencies are using REDAS to ensure that the disruptions in their services are minimized. REDAS, for example, has been helping the Department of Energy (DOE) determine how REDAS simulation and tools help our country’s energy sector through the DOE respond to earthquake emergencies using a simulation tool such as REDAS. REDAS has also been helpful for LGUs as it provides science-backed information on when they need to evacuate their constituents. To date, a total of 55 provinces, 690 municipalities/cities, 19 NGAs, 39 SUCs, 79 private companies, and 10 NGOs have been trained in the use of the software.

REDAS has been helpful in promoting public-sector productivity by enhancing preparedness, response, and recovery efforts. Through REDAS, government agencies and local government units can handle crises effectively by helping ensure the following:

  • Faster decision-making before, during, and after a disaster. Training equips public sector employees with the knowledge and skills to make informed decisions during a disaster. This leads to quicker, more effective decision-making, reducing confusion and ensuring resources are allocated efficiently. When different agencies and departments can work together seamlessly, it minimizes duplication of efforts and streamlines the response to a disaster.
  • Better resource management and reduced economic losses. Training helps public sector workers understand how to allocate resources efficiently during a crisis. This ensures that resources such as personnel, equipment, and funds are used where needed most, preventing waste and inefficiency. By effectively managing disasters and their aftermath, public sector productivity can help reduce economic losses for the community, helping free up resources for other critical public services and projects.
  • Reduced risks in communities. Since REDAS can provide scientific information on impact calculation, government agencies, and LGUs. By proactively mitigating risks, government agencies can help reduce the frequency and severity of disasters, ultimately leading to fewer disruptions and less strain on resources.
  • Efficient recovery planning. The faster a community can recover from a disaster, the less productivity is lost. Public sector employees training in this area can help communities get back on their feet more quickly.

PHIVOLCS has also been working closely with international partners. REDAS is one of the tools proposed by the Japan International Cooperation Agency (JICA) to provide impact calculations in some of their project sites. Dr. Bautista shared that the JICA team think of ways to reduce the impacts as calculated by REDAS.

REDAS has also been tapped by the Asian Disaster Preparedness Center (ADPC) to develop a gender and human rights-based questionnaire tool from a disaster risk reduction perspective.

Aside from providing crucial information before or after a disaster, REDAS also gives information that can guide policymakers, land use planners, and local chief executives in considering the hazards present in their communities in preparing their development initiatives. Doing so would help ensure that resources are not spent in building infrastructure or facilities within hazard-prone areas.

Lessons Learned and Challenges in Implementing the Intervention

One of the greatest lessons in rolling out REDAS is the need for more continuity in some agencies or communities. Some of the participants, according to Dr. Bautista, are non-plantilla personnel. In the succeeding years, PHIVOLCS needs to train a different set of users from the same agency or LGU. Trainings have to be continuously done as new REDAS modules are developed and there is a turnover of LGU personnel.

The REDAS team is aware of the necessary improvements to work on. For example, REDAS currently provides impact calculations at the barangay level. Further improvement can be done by offering a household-level impact calculation to help residents prepare.

There is also a need to provide off-the-shelf learning materials to help promote better knowledge-sharing and knowledge transfer to the intended users of the software. The COVID-19 pandemic was also a wake-up call for PHIVOLCS as the team needed to prepare to deliver sessions online. The program team then offered online sessions during the pandemic to ensure that the target agencies could still use the tool despite the physical restrictions.

In summary, REDAS has helped promote public-sector productivity by equipping employees with the necessary skills and knowledge to help mitigate, respond to, and recover from disasters effectively. This, in turn, leads to improved public productivity as resources are used more efficiently while public service delivery disruptions are minimized.


Bautista, M. L. P. (2009, July 29). Philippines: PHIVOLCS-DOST conducts redas trainings for Surigao del Sur, Dinagat and Bohol provinces – Philippines. ReliefWeb. https://reliefweb.int/report/philippines/philippines-phivolcs-dost-conducts-redas-trainings-surigao-del-sur-dinagat-and

De Vera, A. V., Pedrosa, M., Largo, F. F., Chua, F. S., & Botona, R. (1970). Earthquake impact assessment using redas software in selected barangays in region XI. International Journal of Education Research for Higher Learning. https://ejournals.ph/article.php?id=13292

MCR collaborates with DOST-PHIVOLCS and ICDRRMO for redas modules 1-3 training for Iligan City. Mindanao State University – Iligan Institute of Technology. (2023, October 17). https://www.msuiit.edu.ph/news/news-detail.php?id=1690

REDAS Activities. Philippine Institute of Volcanology and Seismology. (n.d.). https://www.phivolcs.dost.gov.ph/index.php/redas


iRISE UP (Intelligent, Resilient, and Integrated Systems for the Urban Population) is an intelligent and integrated early warning system that empowers the Local Government of Quezon City to address various hazards proactively, such as flooding and extreme weather events. By utilizing both the latest and traditional technologies, community engagement, and data-driven governance, iRISE UP has successfully enhanced the city’s disaster preparedness and response capabilities. Its impact includes improved risk assessment, streamlined communication channels, and establishing a resilient framework that prioritizes public safety and sustainable development.


Before implementing the iRISE UP program, the Local Government of Quezon City was lacking on reliable, localized, and real-time data system that provided residents with timely and comprehensive hazard and disaster information. As a result, response time during disasters was delayed, the allocation of city resources was wasted, and the lives of its citizens were put on the line. With the city’s history of devastating disasters, including the traumatic impacts of the 2009 Tropical Storm Ondoy and the recurring threat of flooding, there is a critical need to enhance disaster preparedness and response mechanisms.

QCDRRMO Officer-in-Charge Ricardo Belmonte emphasized the need for a more precise method of gathering weather and flooding information, considering the extensive constituency comprising 142 barangays, covering approximately 35% of Metro Manila.


The iRISE UP program is established as a multi-hazard early warning system within the city’s Disaster Risk Reduction and Management Operations Center, enhancing the city’s capabilities to tackle the changing disaster risks and provide accurate information for informed decision-making and disaster preparedness. It employs a system-driven approach, converging multiple data and systems of the city government into a unified platform, thereby serving as a foundation for tailored interventions that build safer, more adaptive, and resilient communities. QCDRRMO Geographic Information System (GIS) Team Leader Jose Leo Martillano says that through iRISE UP’s GIS feature, they were able to allot essential resources such as rescue boats more effectively and efficiently.

Innovative features of the iRISE UP Program include:

  1. Backend System: The program incorporates an extensive sensor network and Geographic Information System (GIS) database, enabling dynamic analysis and data visualization. This allows for the continuous evolution of the program in response to changing disaster risks, facilitating informed decision-making and effective disaster preparedness.
Screenshot of the Local Government of Quezon City’s iRISE UP Dashboard
  1. Real-Time Monitoring: Utilizing remote sensors, field equipment, and data loggers, iRISE UP enables efficient data transmission, ensuring timely and accurate monitoring of various hazards. This real-time monitoring capability enhances the city’s ability to respond promptly to emerging risks and threats.
iRISE UP enables real-time monitoring in the Barangay Batasan Hills’ Operations Center
  1. Downloadable Historical and Live Data: iRISE UP provides accessible historical and live data, empowering stakeholders to make informed decisions and implement targeted interventions based on past events and trends. This feature enhances overall disaster response capabilities and supports proactive risk management.
  2. Localized Hazard and Risk Maps: The program offers localized hazard and risk maps, providing accessible information for effective mitigation and response planning. This feature aids in identifying high-risk areas and supports the development of comprehensive strategies to address potential disasters.
Screenshot of the iRISE UP Barangay Risk Assessment for Rain
  1. Impact-Based Weather Forecasting: By focusing on impact-based weather forecasting, iRISE UP delivers actionable information for disaster preparedness, emphasizing the potential impacts of weather events rather than just the meteorological data. This approach informs anticipatory action helping communities and decision-makers make well-informed choices in their disaster response strategies.
QCDRRMO personnel monitoring weather data at the QCDRRMO Operations Center
  1. End-to-End Approach: iRISE UP fosters community engagement and empowerment by promoting a comprehensive approach to risk assessment and management activities. An end-to-end approach, which is crucial in risk communication, ensures that the important messages reach the intended audience. This inclusive strategy also encourages community members to actively ensure their safety and well-being, thereby building more resilient communities.
Barangay DRRMC Member checking the rain gauge at Barangay Batasan Hills
  1. Utilization of Digital and Traditional Instruments: The program integrates digital and traditional instruments, emphasizing the synergy between modern technology and community capabilities. This approach ensures that the benefits of technological advancements are combined with the practical knowledge and resources available within the community.
QCDRRMO staff checking the rain gauge at Barangay Batasan Hills
  1. System-Driven Whole-of-Government Approach: iRISE UP adopts a whole-of-government approach that converges data from various departments and offices within the city government. This unified approach facilitates effective disaster risk reduction and management, enabling a coordinated and comprehensive action plan for building resilient communities. This also helps in avoiding task duplication and reducing costs, promoting productivity.
The iRISE UP Operational Matrix adopts a whole-of-government approach to disaster management.

Productivity Gains, Outcomes, and Impact

The integration of the iRISE UP program into the disaster risk management and response framework of Quezon City has yielded substantial and measurable productivity gains and outcomes, significantly enhancing the performance of the Local Government of Quezon City and the Quezon City Disaster Risk Reduction and Management Office (QCDRRMO).

Under the Disaster Risk Reduction key result area, iRISE UP has facilitated the generation of over 1,000 maps, enabling a comprehensive understanding of hazard-prone areas and informing preemptive actions such as localized evacuations. The program has also empowered Barangay DRRM Committees to implement preemptive and forced local evacuations, leading to a successful partnership with numerous grassroots organizations in executing DRRM programs. These initiatives have substantially reduced the number of casualties, with zero recorded casualties since the implementation of iRISE UP in 2020.

Regarding Disaster Preparedness and Response, the program has contributed to training more than 17,000 individuals as disaster response force multipliers, ensuring a more efficient and coordinated response during calamities. The identification of evacuation sites and camp managers using iRISE UP data has improved evacuation procedures’ management, guaranteeing evacuees’ safety and well-being. Moreover, providing hot and healthy meals and child-friendly spaces in evacuation sites has significantly enhanced the overall well-being of affected individuals and families. QCDRRMO Research and Planning Section Chief, EnP Ma. Bianca D. Perez, MPA, elaborated on these achievements in a key informant interview.

The Bounce Forward Together initiative has resulted in the design of stormwater harvesting detention basins and the identification of hazard-prone areas, paving the way for developing and implementing critical infrastructure projects. The identification and planned relocation of informal settler families living in hazardous zones reflect the city’s commitment to ensuring the safety and security of its citizens.

Lessons Learned and Challenges in Implementing the Intervention

A key lesson learned is the importance of redundancy for disaster resilience. The program has recognized that digital communication methods may falter during crises. The deployment of radio communication serves as a robust backup method, ensuring efficient information exchange among response teams and the community. This redundancy enhances disaster resilience by facilitating coordinated responses to emergencies. Integrating solar power and Uninterruptible Power Supply (UPS) systems in key buildings also ensures the availability of electricity during power outages, which is crucial for maintaining essential services and communication during disasters.

To further enhance the sustainability and effectiveness of iRISE UP, the institutionalization of the program is an ongoing process. Building the capacity of personnel, collaboration with various stakeholders, and budget allocation are essential elements of this institutionalization, ensuring the long-term viability of disaster risk management efforts in Quezon City. The end-to-end approach emphasizes community understanding of the information generated by iRISE UP and its subsequent actions provides valuable lessons in empowering and engaging communities. House-to-house education campaigns, the use of physical flood markers, traditional signages, and manual hand-crank sirens all contribute to ensuring that communities are well-prepared and proactive in their response to disaster-related information.

In terms of potential areas of improvement, ongoing community engagement and education are crucial to sustaining the program’s effectiveness. Continuous efforts to reinforce community understanding and action should be a priority. Additionally, regular maintenance and upgrading of technology, infrastructure, and communication equipment are essential to ensure their reliability during emergencies. Lastly, a review of the allocation of resources and budget to support the program’s long-term sustainability may identify areas for improvement and optimization.


Caliwan, C. L. (2023, October 13). Galing Pook winners urged to share best practices with other LGUs. Philippine News Agency. https://www.pna.gov.ph/articles/1211732

Gozum, I. (2023, November 1). Quezon City’s early warning system keeps residents prepared for weather events. Rappler. https://www.rappler.com/nation/metro-manila/quezon-city-early-warning-system-keep-residents-prepared-weather-events/

Mateo, J. (2023, October 16). Quezon City among Galing Pook Awardees for 2023. Philstar.com. https://www.philstar.com/nation/2023/10/17/2304339/quezon-city-among-galing-pook-awardees-2023


The Bataan General Hospital and Medical Center (BGHMC) Healthcare Provider Network (HCPN) Online Referral System stands as an example of healthcare innovation and leadership. BGHMC, a tertiary hospital, encountered significant challenges related to inefficient patient referrals and resource allocation, leading to overcrowding and delayed care. To address these issues, BGHMC introduced an Online Referral System within a broader Service Delivery Network (SDN). This system improved patient referrals, optimized resource distribution, and mitigated patient bypassing, thereby enhancing healthcare productivity and service quality.


BGHMC faced productivity challenges characterized by inefficient allocation of healthcare resources and patient congestion. As a tertiary hospital, it struggled with an influx of primary cases, compromising its capacity to provide specialized tertiary-level care. A disorganized referral process allowed patients to bypass primary care facilities, such as Rural Health Units (RHUs), and seek care directly at BGHMC, exacerbating congestion, resource wastage, delayed care, and patient dissatisfaction.


The BGHMC-HCPN Online Referral System addresses the challenges of inefficient resource allocation and congestion by introducing several innovative features:

Streamlined Referral Process: The HCPN Online Referral System streamlines the patient referral process through a two-way mechanism. This process empowers primary healthcare facilities to act as gatekeepers, ensuring that patients receive care appropriate to their needs. This prevents bypassing of primary care facilities and optimizes resource allocation.

The Streamlined Referral reflected in the SDN Process Flow

Data-Driven Decision-Making: The system incorporates data collection and analysis, providing valuable insights into patient demographics, case distribution, and referral patterns through the bed tracker and medicine inventory. This data-driven approach allows healthcare providers to make informed decisions about resource allocation and identify areas for improvement.

Features such as the Medicine Inventory and Bed Tracker provide Data-Driven Decision Making

Improved Connectivity: Addressing connectivity challenges, BGHMC donated desktop computers to RHUs, ensuring efficient system access in areas with limited connectivity.

Patient Empowerment: Patients are actively involved in the referral process by receiving access codes. This feature enhances patient understanding of their healthcare journey and ensures smooth transitions between healthcare levels.

Integration of Health Records: Electronic Medical Records (EMR) organize patient data, fostering better communication between healthcare providers, reducing paperwork, and eliminating data entry redundancy.

Since the EMR is web-based, patients’ records can be viewed by physicians using any mobile device as long as it is connected to the internet, ensuring data privacy.

Telemedicine and Teleconsultations: Telemedicine was leveraged, especially during the pandemic, enabling remote medical consultations, reducing physical visits, and decongesting hospital facilities.

Steps on how to use, register, and avail of the BGHMC Telemedicine

The BGHMC HCPN Online Referral System offers a comprehensive approach to addressing congestion and inefficient resource allocation in the healthcare sector. It leverages technology, data-driven decision-making, patient empowerment, and a commitment to good governance to optimize healthcare productivity and improve patient care quality.

Productivity Gains, Outcomes, and Impact

The BGHMC-HCPN Online Referral System has produced significant measurable productivity gains and outcomes, leading to enhanced hospital performance and superior patient care.

Before the HCPN system, BGHMC was congested with primary cases that could have been handled at lower-level facilities. As interviews with BGHMC Medical Center Chief Dr. Glory Baltazar and Mariveles District Hospital Chief Dr. Hector T. Santos revealed, the system’s gatekeeping mechanism has significantly reduced this congestion. The hospital now caters to 90% of tertiary cases, up from 13% before the implementation of the program, thereby improving resource utilization and patient care.

The system’s data-driven approach allows BGHMC to allocate resources more efficiently. Dr. Romeo Tuazon, Chairperson of the Office of Strategy Management, emphasized the importance of coordinating with offices and streamlining referral systems. This efficiency results in reduced patient waiting times and improved services. The HCPN Online Referral System has expanded access to healthcare services. Patients can now identify where to seek care as the system guides them to the appropriate level of healthcare. This was confirmed in interviews with Dr. Bhen Bautista and Violeta S. Sebastian, among others, from rural health units and health stations.

The introduction of telemedicine, highlighted by Mariveles District Hospital Chief Dr. Hector T. Santos, has played a crucial role during the pandemic. Patients can access consultations remotely, reducing the need for physical visits. This not only improves patient safety but also helps decongest hospital facilities.

In addition, the system’s data collection and analysis have empowered BGHMC to make data-driven decisions. This information is essential for resource planning and allocation. An interview with BGHMC Professional Education, Training and Research Office Secretariat Ria-ann Dizon emphasized the importance of data protection and research studies to improve the system continuously.

The system empowers patients to understand their healthcare journey by involving them in the referral process. Dr. Gerard B. Sebastian, Mariveles Municipal Health Officer, mentioned educating patients about their health-seeking behavior, which leads to better-informed choices. Adopting the PGS, as mentioned by Dr. Romeo Tuazon, ensures that the system aligns with organizational goals. It allows for continuous monitoring and evaluation, crucial for productivity gains.

Lessons Learned and Challenges in Implementing the Intervention

The implementation of the BGHMC HCPN Online Referral System met several challenges, including initial resistance to the new system and internet connectivity issues, emphasizing the importance of comprehensive training, change management, IT infrastructure improvement, and data privacy measures. Collaboration with local providers and government agencies can enhance internet services. Ongoing training and community education are vital for system success, as is integration with other healthcare systems, data analytics, and expansion to private hospitals.

In conclusion, the BGHMC-HCPN Online Referral System improved the way healthcare is delivered in the province of Bataan. While challenges were encountered, ongoing efforts and enhancements ensure the system’s long-term success and benefit to the community.


Esconde, E. (2021, March 19). Bataan hospitals can still accommodate patients – Philippine News Agency. Philippine Information Agency. https://www.pna.gov.ph/articles/1134236

Philstar.com. (2020, August 26). Rural Health Units urged to step up services under “New normal.” Philstar.com. https://www.philstar.com/headlines/2020/08/26/2037988/rural-health-units-urged-step-services-under-new-normal


The Laguna Medical Center Queuing Management System (QMS) is a technology-driven solution designed to optimize patient services efficiently. The primary challenge it addresses is the inefficient utilization of resources and time in managing patient queues. The QMS optimizes the patient journey, eliminating long wait times, streamlining operations, and enhancing resource allocation. Key features include automated routing, priority handling for special cases, open-source adaptability, and educational health videos. By ensuring patients receive prompt services with minimal hassle, the QMS enhances productivity, resource management, and overall patient satisfaction.


The Laguna Medical Center faced lengthy patient wait times and chaotic queues. The manual queuing system often resulted in disruptions and mismanagement of patient flow, necessitating additional administrative personnel to handle the queues.

Moreover, the lack of a structured approach adversely affected the quality of patient care, with some individuals needing timely attention due to queue disruptions or record misplacement. This undermined the medical center’s ability to efficiently serve its patients, manage resources, and maintain high healthcare standards.


The introduction of the QMS aimed to tackle the challenges by automating and streamlining the queuing process, ensuring prompt services for patients, and optimizing resource allocation, ultimately enhancing productivity and healthcare service quality.

Its key features and innovations include:

Automated Routing: Unlike traditional queuing systems that require patients to obtain a new ticket for each service, the QMS utilizes advanced routing. Once patients receive their initial ticket, they are automatically directed to subsequent services based on their previous ticket number, eliminating the need for constant returns to the ticket booth, reducing wait times, and streamlining the process.

Screenshot of the Central Screen View, which automatically routes patients to the next step.

Priority Flagging: The QMS enables operators to prioritize patients based on their specific needs, such as individuals with disabilities. This ensures that vulnerable patients receive more convenient and efficient service, demonstrating a commitment to inclusivity and improved patient care.

Screenshot of the User Dashboard, which displays waiting, priority, and pending clients.

Open Source Software: One remarkable aspect of this system is its use of open-source software. This allows for easy replication and modification by other developers and institutions, making it adaptable for similar queuing management needs across various organizations.

Screenshot of the Ticketing Dashboard which was built using Open-Source Software

Smaller File Size: The QMS boasts smaller files compared to similar systems, facilitating replication in other offices and institutions while reducing hardware and software resource requirements.

Screenshot of the Queuing Management System which utilizes a small file size.

Educational Health Videos: The QMS goes beyond mere queue management by incorporating the innovative feature of playing educational health videos while patients wait, providing patients with essential health knowledge and encouraging healthier lifestyles.

Screenshot of the Main Building Screen View, which plays informative health videos on the upper right.

Productivity Gains, Outcomes, and Impact

According to Randolf Abadier Jr., Assistant Systems Administrator, the QMS streamlined patient flow by automating routing, reducing the time patients spend in queues from more than an hour to 15 minutes, and enhancing service efficiency. The system seamlessly assigns patient ticket numbers and routes them to the appropriate departments, preventing long waits and disruptions.

Crystal Jade Gache, a Social Worker, highlighted that the QMS effectively controls the number of people entering the office, ensuring manageable client interviews for better time management. Patients no longer endure long, chaotic lines but can sit comfortably, knowing the system will notify them when it’s their turn.

Dr. Judy Rondilla, Chief of Hospital, emphasized that although patients initially experienced confusion, they quickly adapted, improving overall satisfaction. Furthermore, the priority flagging feature assists vulnerable patients, offering a more convenient and respectful service.

The QMS also provides real-time data insights into patient volumes and queue lengths, which is invaluable for resource allocation and staff management. It allows the hospital to optimize operations according to demand, significantly improving productivity.

Jonel Osio, Supervising Administrative Officer, noted that the QMS has made processing faster and more convenient, ensuring efficient staff resource utilization and reducing administrative bottlenecks, leading to a more productive work environment.

Dr. Rondilla shared that the success of the QMS has inspired plans for expansion to other departments and even other hospitals, fostering a culture of continuous improvement and knowledge sharing.

While exact statistics are not provided, the qualitative feedback from key informants strongly suggests that the QMS has led to productivity gains, including time savings, improved resource utilization, and enhanced patient satisfaction. These outcomes collectively demonstrate how the intervention has positively impacted the Laguna Medical Center’s operations and patients, aligning with the core goals of public-sector productivity.

Lessons Learned and Challenges in Implementing the Intervention

Key lessons learned from the implementation of the Laguna Medical Center’s QMS include the importance of comprehensive user training to ensure a smooth transition and efficient utilization of the system. Users’ feedback, such as the request for an “undo” feature, highlights the need for continuous improvement in the user experience, making the system more user-friendly and reducing errors.

Improvements in the display functionality have been suggested, such as seeing all tickets on the dashboard, enhancing visibility, and assisting staff in resource allocation and patient prioritization.

Due to the sensitive nature of patient data, ensuring robust data security measures is crucial. Continuous assessment and enhancement of data security protocols are necessary to safeguard patient information.

As the QMS expands to other departments and facilities, scalability and adaptability to different contexts and needs are vital, as each department or facility may have unique requirements that must be addressed during implementation.

Patient feedback and the initial confusion during the transition period highlight the importance of patient education, emphasizing the need for clear and accessible information for patients on how to use the QMS to improve their experience and reduce misunderstandings. Implementing a structured feedback mechanism can help gather insights from users and patients, enabling continuous improvement in the system’s functionality and overall effectiveness.

In conclusion, the lessons learned and potential areas of improvement for the Laguna Medical Center QMS revolve around user training, user-friendly features, display functionality, data security, scalability, patient education, and feedback mechanisms. Addressing these aspects can contribute to the system’s ongoing success and positively impact operational efficiency and patient satisfaction.


6 winning lgus in Digital Governance Awards 2019 get China trip. Philippine Information Agency. (2019, November 29). https://www.pna.gov.ph/articles/1087200


Faced with manual operations, time-consuming processes, and limited data accessibility, the Laguna Medical Center sought a solution. The Integrated Hospital Operations and Management Information System (iHOMIS) is a computer-based system developed by the Philippine Department of Health to streamline patient management, enhance service delivery and reduce processing time, which complies with healthcare standards. This innovation enables the Provincial Government of Laguna to optimize the use of public resources and improve healthcare services for its constituents. Transitioning from manual to digital operations was achieved through comprehensive training, addressing employee resistance, effective communication, and hardware upgrades.


The main challenge the iHOMIS addresses is the inefficiency and complexity of manual healthcare management processes in the public healthcare system. Before iHOMIS, hospitals, including the Laguna Medical Center, faced hurdles like slow patient data retrieval, cumbersome record keeping, and lengthy transaction processing times. These challenges resulted in prolonged patient waiting times, increased staff workload, and potential data management errors. iHOMIS aimed to transform these operations by digitizing and automating various functions, including patient admission, billing, claims processing, and report generation. By streamlining these processes and providing quick access to patient data, iHOMIS aims to enhance the efficiency of healthcare services, reduce administrative burdens, and optimize the allocation of public resources while ultimately delivering higher-quality patient care.


The iHOMIS provides a comprehensive and integrated digital platform for hospital management. This innovation offers a range of solutions to improve hospital management. Firstly, iHOMIS enables faster retrieval and quick access to patient data, reducing patient waiting times and streamlining processes for hospital staff. This is achieved by digitizing patient records and allowing easy access to their medical history. The system’s innovative features include:

Comprehensive Patient Management: iHOMIS integrates various modules, including admission, billing, patient records, and claims processing. This integration minimizes duplicated efforts among departments, ensuring accurate and up-to-date patient information is available across the hospital.

Screenshot of the Admission/Discharge Form

Real-time Reporting: iHOMIS generates various reports on collections, revenues, expenses, and statistics in real-time. This eliminates the previous two to three days delay for generating reports, enabling quicker decision-making by hospital administrators. Dr. Rene P. Bagamasbad, Provincial Health Officer II, emphasized the transparent operations and financial accountability that iHOMIS introduced, providing accurate insights into expenses, dispensing of medications, and other hospital processes.

Screenshot of Generated Revenue Reports

PhilHealth Integration: iHOMIS seamlessly integrates with PhilHealth, enabling online verification of patient eligibility and claims processing. This eliminates the need for manual submission of documents and reduces processing time and costs. Menandro C. Pailan, Section Head for Claims and Benefits Section, stated that the system has significantly expedited claims processing, reducing reimbursement time from months to a month. This improved patient satisfaction and accelerated revenue cycles for the hospital.

Screenshot of the PhilHealth Benefit Eligibility Form

Process Automation: The system automates claims monitoring, reducing administrative workload and minimizing errors in claims processing.

Screenshot of the Electronic Claims Transmittal Barcode

What makes these features innovative is the holistic approach that combines patient care, administrative efficiency, and regulatory compliance in a single system. The real-time reporting and integration with external agencies like PhilHealth enhance transparency and accountability.

Productivity Gains, Outcomes, and Impact

Implementing the iHOMIS has resulted in substantial, measurable productivity gains and positive results for the hospital and its patients. One of the key improvements is the faster retrieval and quick access to patient data. Previously, retrieving patient records manually took several minutes and sometimes even longer if records were misplaced. With iHOMIS, the process has been reduced to mere seconds, enhancing the efficiency of patient care. This improved speed not only saves time but also accommodates a higher volume of patients seeking medical records, doubling the capacity of the hospital to provide this service.

Another significant achievement is reducing processing time for various hospital transactions, such as patient admission, billing, and Philhealth claims. In the past, these processes could take up to 15 minutes for billing alone, but now, with the system’s automation and integration, it takes only 3-5 minutes to complete the entire process, including interviews with patients or their relatives. This has streamlined operations and minimized inconvenience for patients and their families.

Moreover, the system’s ability to generate hospital reports promptly, such as collections, revenues, expenses, and statistical data, showcases the depth of its gains. Reports that used to take days to compile are now generated automatically, improving decision-making and financial management within the hospital. Elenor O. Perejas, System Administrator, highlighted iHOMIS’s contribution on automation and efficiency.

The system’s ability to quickly retrieve patient records, expedite hospital transactions, generate reports, and facilitate Philhealth claims has elevated the hospital’s efficiency, reduced waiting times, and enhanced overall patient satisfaction.

Lessons Learned/Challenges in Implementing the Intervention

The introduction of iHOMIS has imparted valuable insights to the hospital administration and stakeholders. A noteworthy lesson is the necessity of effective communication and collaboration among staff and departments while adopting new technology. The initial resistance from employees unfamiliar with tech-based systems highlights the importance of thorough training and gradual integration to ensure a smooth transition. Moreover, building strong relationships between IT personnel and staff played a pivotal role in overcoming challenges and fostering adaptability.

The system’s successful deployment at LMC also serves as a model for other healthcare institutions looking to modernize their operations. However, the expansion of iHOMIS presents some areas for improvement. The need for increased hardware and better internet connectivity was highlighted, essential for handling cloud-based services and ensuring seamless data access. Extending iHOMIS’s features could enhance operational efficiency and patient experience. The lessons from LMC’s experience underscore the significance of stakeholder engagement, gradual implementation, and addressing infrastructure limitations for a successful digital transformation in the healthcare sector.


Aquino, R. (2022, March 4). Janairo receives award from Laguna Medical Center. The Manila Times. https://www.manilatimes.net/2022/03/05/news/regions/janairo-receives-award-from-laguna-medical-center/1835179

Ismael, J. J. (2021, May 22). 113th malasakit center opens in San Pablo City. The Manila Times. https://www.manilatimes.net/2021/05/23/news/regions/113th-malasakit-center-opens-in-san-pablo-city/1800287


The Laguna Iskolar Information System (IIS) is an innovative platform that efficiently manages the scholarship program in the province. By automating the application and verification processes, IIS significantly reduces time, resources, and paperwork, allowing the government to provide scholarships to deserving students promptly. Historically, the main challenge was the restriction on physical interaction during the pandemic and budget allocation. The IIS addresses this by offering real-time verification, digital document storage, and a secure data privacy framework. With its successful implementation, the Provincial Government of Laguna was recognized first place in the 2020 DICT Digital Governance Awards-Provincial Level Category as the Best in e-Governance Customer Empowerment (G2C).


The main productivity challenge addressed by the Laguna Iskolar Information System (IIS) is the inefficient and resource-intensive nature of the traditional manual processes for managing the scholarship program. Before the implementation of IIS, the submission and verification of requirements were conducted through physical interactions, leading to delays and increased administrative burden. This manual approach hindered the government’s ability to efficiently utilize public resources, such as time, manpower, and budget allocation. With the introduction of IIS, the entire scholarship process became automated, enabling real-time verification, streamlined application procedures, and digital document storage. As mentioned by Laguna MISO Systems Analyst Derel M. Tuazon, IIS addresses the challenge of restricted physical interactions during the pandemic, saving resources that were previously spent on travel, food, and team logistics.

The long lines for scholarship applications before the implementation of the IIS.


The IIS effectively addresses the challenge of inefficiency and resource-intensive manual processes in managing the scholarship program. Its innovative features simplify the scholarship process, optimizing public sector productivity and enhancing service delivery.

Online Application Platform: The IIS allows scholars to register and submit their requirements digitally, eliminating the need for physical interactions. This feature saves time, reduces paperwork, and provides a convenient and accessible application process.

Laguna Iskolar Information System (IIS) Main Page

Real-Time Verification: IIS offers real-time verification of documents, providing immediate feedback to applicants through email or text messages. This swift verification process expedites the evaluation of scholar applications, reducing waiting times for applicants and improving efficiency.

The IIS List of Scholars displays the real-time status of verified requirements.

Secure Data Privacy Framework: IIS ensures the confidentiality and security of scholars’ personal information and documents. The use of a robust data privacy framework instills trust among applicants and complies with data protection regulations.

Paperless Transactions: IIS minimizes the need for physical document storage, reducing the use of paper and physical storage space.

Laguna IIS Dashboard

Dashboard: IIS includes a dashboard that displays relevant information about scholars, their backgrounds, and courses. This centralized repository enhances decision-making and program management for administrators, providing quick access to vital data. As noted by Laguna Provincial Government Assistant Department Head Carina F. Macalos, IIS provides a comprehensive view of the scholar’s details. The system allows the government to make informed choices and allocate resources effectively.

Open-Source Libraries: The use of open-source libraries in IIS makes the system cost-effective and adaptable to future advancements. It promotes collaborative development and ensures sustainability in the long run.

Laguna IIS Online Claims Page

The Laguna Iskolar Information System’s innovative features provide efficient and secure digital solutions to the public sector’s productivity challenge. By automating processes, offering real-time verification, and ensuring data privacy, IIS optimizes the use of public resources, reduces administrative burden, and fosters good governance in delivering a quality scholarship program to the youth of Laguna.

Productivity Gains, Outcomes, and Impact

Through the implementation of the Laguna Iskolar Information System (IIS), the Provincial Government of Laguna has achieved remarkable gains in organizational productivity. Below are the notable measurable productivity gains and positive outcomes realized by IIS.

Faster Application Process: IIS’s online application platform and real-time document verification have significantly expedited the application process. IIS reduced the application and verification time from 7-14 days to real-time, allowing swift processing of scholar applications.

Increased Accessibility: With the streamlined and efficient online application process, IIS has become more accessible to the youth population in Laguna. To date, a total of 2,169 out of 2,338, or 92.90% new scholars have been registered in the system since its implementation.

Improved User Experience: Former Scholar Jannie Rosella J. Pereira reported a positive experience with IIS, emphasizing clear instructions from the office, quick responses to concerns, and the user-friendly nature of the system. This improved user experience enhances satisfaction and trust among scholars in the scholarship program.

Resource Optimization: The automation of processes through IIS has significantly reduced the need for physical interactions, manpower, and budget allocation.

Lessons Learned and Challenges in Implementing the Intervention

The implementation of the IIS has provided valuable insights and lessons for the Provincial Government of Laguna. One major lesson learned is the importance of building strong relationships with users to foster better system adoption. The success of IIS largely depended on the willingness of users to embrace change and adapt to the new system. To overcome this challenge, IIS deployed personnel to assist users during the transition period, allowing them to appreciate the system’s benefits gradually.

Another lesson learned from the IIS implementation is the need for active user involvement during the development process. Gathering requirements and involving users from different offices early on can lead to a more customized and user-friendly system. This approach can ensure that the system is tailored to the specific needs and preferences of the users, thus promoting better acceptance and usage.

The potential areas of improvement for IIS include continuous enhancements based on user feedback. IIS has established feedback mechanisms, such as request forms and verbal communication, to collect insights for further improvements. Addressing feedback promptly can lead to a more efficient and effective system that aligns better with user requirements.

Moreover, IIS can explore the use of emerging technologies to enhance its features and functionalities. Leveraging AI and machine learning can help in automating certain processes, such as profiling applicants for suitable employment opportunities, as suggested in the interview notes.

Overall, IIS has demonstrated its potential to optimize public sector productivity in Laguna. Through its innovative features, IIS has improved the scholarship application process, making it faster, more accessible, and environmentally friendly. The positive impact on scholars’ experience and the efficient utilization of public resources demonstrate IIS’s effectiveness in achieving the government’s productivity goals while providing more opportunities to the youth of Laguna.


Ebron, J. (2023, July 20). UPOU, PESO Laguna and Concentrix Philippines explore Barangay Transformation and digitalization of employment servicing. University of the Philippines Open University. https://www.upou.edu.ph/news/upou-peso-laguna-and-concentrix-philippines-explore-barangay-transformation-and-digitalization-of-employment-servicing/

Makinano, R. D. (2018, September 18). An assessment on the functionality of the Iskolar ng Laguna Program Committee: Towards an enhanced client-oriented service performance package. Ascendens Asia Journal of Multidisciplinary Research Conference Proceedings. https://ojs.aaresearchindex.com/index.php/aajmrcp/article/view/598


The Province of Laguna Employment and Information System (PLEIS) is an online job-matching platform designed to efficiently connect job seekers and employers. PESO successfully implemented PLEIS, offering a wide array of job vacancies and speeding up the hiring process for employers, which helps alleviate financial restrictions around job searching. The employment portal was also one of the instruments used to aid the constituents during the pandemic job loss and unemployment. PLEIS addressed this by providing an accessible, cost-effective, and paperless job application process, allowing job seekers to explore endless job opportunities from the comfort of their homes. The system’s success stems from its proficiency in matching qualified candidates to job postings while serving as a dependable data source for monitoring labor market trends, which is why it was recognized by the 2021 DICT Digital Governance Awards as 2nd Place in Best in Government Internal Operations (G2I).


The primary challenge that the Province of Laguna Employment and Information System (PLEIS) effectively addresses is optimizing the allocation of public resources to enhance the delivery of quality employment services for constituents. Traditional job search methods, like walk-in applications and physical job fairs, exert a substantial demand on the Provincial Government of Laguna’s resources. These conventional approaches incur expenses related to transportation, food, venue rental, and manpower. Furthermore, the COVID-19 pandemic introduced physical limitations and restrictions on large gatherings. Additionally, PESO staff is burdened with managing voluminous documents from applicants across the province, hampering the swift matching with potential employers. Emphasizing the significance of continuous improvement and data-driven decision-making, Provincial Employment Service Officer-in-Charge Mary Jane T. Banasihan-Corcuera underscores the importance of enhancing service delivery.


The Province of Laguna Employment and Information System (PLEIS) addresses the challenge of efficient delivery of employment services through several innovative features:

Enhanced Online Job Matching: PLEIS offers an advanced online job-matching platform that allows job seekers to post their applications and apply for job vacancies suitable to their career track. This feature provides a vast pool of opportunities accessible from the comfort of their homes, reducing the need for costly and time-consuming walk-in applications.

Paperless Process: By transitioning to a paperless application process, PLEIS optimizes the use of public resources, minimizing the need for physical paperwork and manual processing. This saves time, effort, and costs for both the Employment Service Office and the job seekers.

PLEIS Landing Page

Virtual Job Fairs and Recruitment Activities: PLEIS hosts virtual job fairs and recruitment activities, providing a safe and convenient environment for job seekers and employers to interact. This innovative approach ensures continuity in job placements, even during pandemic restrictions, without compromising public health.

Data-Driven Labor Market Trends: PLEIS serves as a reliable and efficient source of data in monitoring labor market trends. By analyzing the data on job applications, vacancies, and hiring trends, PLEIS assists policymakers and employers in making informed decisions, optimizing the allocation of public resources.

Applicant Data Analytics

Messaging Mechanism: The platform incorporates a messaging mechanism, enabling timely and efficient communication between job seekers and employers. This innovative feature enhances the application process and promotes direct interaction, improving the overall efficiency of employment services.

Applicant Statistics Map: A powerful and intuitive tool that provides comprehensive insights into job seekers’ data and geographical distribution. This feature is part of the administrative backend accessible to the Provincial Employment Service Office (PESO) staff and authorized personnel. The dashboard showcases a visual representation of applicant statistics across different municipalities and cities within the Province of Laguna, allowing administrators to assess the distribution of job seekers throughout the region.

Applicant Statistics Map Dashboard

Partnerships with Stakeholders: PLEIS fosters partnerships with various stakeholders, including educational institutions and agencies, to offer additional training and upscaling opportunities for job seekers. This innovative collaboration strengthens the workforce and enhances employability, aligning job seekers’ skills with industry demands.

What makes these features innovative is their integration of modern technology and data-driven approaches to optimize public sector productivity in employment services. PLEIS leverages digital platforms to provide cost-effective and accessible job-matching solutions, resulting in large-scale job placements, economic impact, and increased efficiency in the labor market.

Productivity Gains, Outcomes, and Impact

PLEIS has demonstrated significant measurable gains in public sector productivity, positively impacting the Provincial Government of Laguna and its citizens.

One of the key outcomes of PLEIS is the increase in the number of registered job seekers, partner companies, and job postings. PLEIS currently has 24,564 registered job seekers, 138 partner companies, and 386 active job postings. This data reflects the system’s success in efficiently connecting job seekers with potential employers, contributing to enhanced productivity in the labor market.

Furthermore, the successful implementation of 16 Virtual Job Fairs and 7 Virtual Local Recruitment Activities illustrates the system’s adaptability and efficiency in organizing virtual events. This approach not only ensures the safety of citizens during the pandemic but also demonstrates a forward-thinking strategy to improve public sector productivity by incorporating modern technology in service delivery.

The data-driven approach of PLEIS has also proven to be beneficial in monitoring labor market trends, providing valuable insights for policymakers and employers. By analyzing the data on job applications, vacancies, and hiring trends, the Provincial Government of Laguna can make informed decisions on workforce development and resource allocation, further optimizing productivity in the public sector.

For job seekers like Zeline Peria, PLEIS has made the job search process more accessible and convenient, eliminating the need for costly and time-consuming physical applications.

The system’s efficiency allowed her to secure employment within a short period. Additionally, employers like Concentrix Philippines Talent Delivery Leader Alejandro U. Pagulayan praised PLEIS for its large-scale job placements and significant cost savings, reflecting the positive impact on businesses and the economy.

Overall, PLEIS has improved the productivity performance of the Provincial Government of Laguna by efficiently utilizing public resources to provide quality employment services. Through its innovative features, data-driven approach, and partnerships with stakeholders, PLEIS has become a successful model for other local governments. The measurable outcomes, including increased job seeker and partner company registrations, successful virtual events, and data-driven labor market insights, reflect the tangible benefits that PLEIS brings to the citizens of the Province of Laguna.

Lessons Learned and Challenges in Implementing the Intervention

The Province of Laguna Employment and Information System (PLEIS) has undoubtedly achieved significant success in improving employment services and public sector productivity. However, there are valuable lessons learned and potential areas of improvement that can further enhance its impact.

Adaptability: PLEIS demonstrated the importance of being adaptable to changing circumstances, as seen in its successful transition to virtual job fairs during the pandemic. This lesson highlights the need to continuously update and refine the system to meet the evolving needs of job seekers and employers.

Stakeholder Collaboration: The success of PLEIS is attributed to its strong collaboration with stakeholders, including educational institutions and partner companies. The lesson here is that continued partnership and engagement with various stakeholders are crucial for sustained success and innovative enhancements.

The following highlights potential areas of improvement for PLEIS, drawn from the experiences and recommendations shared by various individuals involved in its implementation:

Bug Resolution: The experience shared by PESO IT Support Lexter Jay R. Mecija regarding the challenges faced during the pandemic emphasized the importance of promptly resolving bugs and technical issues. Continuously monitoring and improving the system’s performance will ensure a smooth user experience.

Training and Upscaling: Concentrix Philippines Talent Delivery Leader Alejandro U. Pagulayan suggested the inclusion of training and upscaling features, particularly micro-learning, to address the specific needs of job seekers and help them meet industry demands. This addition would enhance employability and job match potential.

User Experience: PLEIS Focal Person Adrian D. Escoses highlighted the significance of incorporating a new landing page and enhancing the user experience. Improving the platform’s aesthetics and user interface will attract more users and make it easier for them to navigate and utilize its features.

By incorporating these lessons learned and addressing potential areas of improvement, the Province of Laguna can further optimize the efficiency and impact of PLEIS, fostering good governance and positively impacting the citizens by providing quality employment services.


BMPlus. (2021, July 26). Laguna to launch centralized hotline number for easy access to service and faster government response: Bmplus. BusinessMirror. https://businessmirror.com.ph/2021/07/26/laguna-to-launch-centralized-hotline-number-for-easy-access-to-service-and-faster-government-response/

Manila, R. (2022, October 4). Pagbisita ng Dzxl 558 Radyo Trabaho sa peso Navotas, Tuloy Na Ngayong Araw. RMN Networks. https://rmn.ph/pagbisita-ng-dzxl-558-radyo-trabaho-sa-peso-navotas-tuloy-na-ngayong-araw/


Through its innovative Smart City platforms, Baguio City leverages data analytics and artificial intelligence to enact good governance. This comprehensive initiative encompasses various aspects, including tourism management, public safety, traffic control, disaster risk reduction, environmental preservation, and citizen welfare. With the state-of-the-art Smart City Command Center at its core, Baguio City officials gain valuable insights from multiple data sources and cutting-edge technology such as AI-enabled cameras and environmental sensors. This streamlined approach ensures swift response times and efficient resource allocation.


Before the implementation of the Smart City Project, the City Government of Baguio relied on a decentralized system to address pressing challenges within the city, such as traffic congestion, environmental degradation, and crimes. However, this outdated system posed additional obstacles, including extended resolution times, restricted operational collaboration, and communication issues among various offices and departments. Consequently, the delivery of public services suffered from delays and inefficiencies.


In September 2018, Baguio City took a significant step towards enhancing the services provided to residents and tourists by inaugurating the groundbreaking Smart City Command Center. As the first of its kind in the country, this cutting-edge hub offers a comprehensive and unified view of the entire city, accessible to all government agencies, including the City Mayor. The primary aim of this pioneering project is to centralize and streamline all city operations, enabling swift and informed decision-making and responses to various situations. By consolidating critical data and resources in one location, the Smart City Command Center empowers the city authorities to proactively address the community’s needs and ensure efficient service delivery.

Since its inception, the Smart City Command Center has emerged as the central hub for data analysis and decision-making in Baguio, effectively serving as the city’s eyes and ears. With its advanced capabilities, the Command Center can swiftly identify anomalies and promptly alert the relevant authorities for resolution, often within minutes. This includes round-the-clock monitoring of traffic conditions, public well-being, and environmental factors. The traditional process of generating department-specific reports for the City Mayor, coordinating with other government entities for cohesive action, and navigating various obstacles has replaced the Command Center’s ability to gather, process, and analyze data in real-time. Consequently, it can produce comprehensive reports within minutes, leading to timely resolutions and swift responses to emerging challenges.

The Smart City Multi-level structure addresses all segments of society and governance.

Baguio City has significantly upgraded its infrastructure, including mainframe computers, AI-enabled CCTVs, environmental monitors, GPS devices for public transport, high-resolution panoramic surveillance cameras, and a team of skilled staff with hardware and software development expertise.

The command center provides a single-pane view for all Smart City services, such as traffic management,
safety and security, lighting, waste management, and other services.

Baguio City Mayor Benjamin Magalong underscored that addressing the safety and security of the city is just one component of the Smart City Project.

The Baguio Smart City key features include:

  • Smart Security System: AI-powered surveillance cameras enable real-time monitoring, facial recognition, object detection, and traffic congestion analysis. Immediate deployment of resources and personnel is facilitated once an issue is identified.
  • Smart Emergency Response System: Utilizing Baguio In My Pocket (BIMP) and Baguio 911, distress calls can be promptly located and addressed within the city’s geofence area.
  • E-Government System and E-Business Infrastructure: The BIMP app enables real-time property tax assessment, settlement, and online business payments to the city hall.
  • Smart Tourism: Baguio VISITA (Visitor Information and Travel Assistance) is a dedicated tourist app that provides information on city navigation, rules, and regulations. It proved especially valuable during the easing of lockdown restrictions, ensuring safe and compliant tourism practices.
VIS.IT.A has shifted to a website format since the easement of pandemic restrictions.
  • Environment Management: Monitoring devices at high-traffic locations regularly update air and water pollution levels.
  • Smart Transportation: GPS monitors installed in public transport vehicles enable real-time speed monitoring, allowing instant communication with drivers. This system also assists with lost items, accidents, and other transportation-related issues.
  • Smart Healthcare Monitoring System: Collaborating with healthcare providers, the Smart City Command Center creates disease heat maps to respond to outbreaks such as Dengue and COVID-19. The system also helps identify nearby healthcare centers for emergency response.
  • External Projects: Besides funding from the Executive branch, the development of Baguio’s Smart City was made possible through project engagements and grants from various international actors. These external projects placed Baguio on the map for environmental innovations and significantly enhanced its resources. Two notable initiatives that contributed to the city’s growth are MINERVA and the Flood Early Warning System projects.

Productivity Gains, Outcomes, Impact

Through the Smart City Command Center, Baguio City has implemented data-driven policies, leading to tangible outcomes and improved governance.

According to Mayor Magalong, they can generate real-time data from the Smart City platform within a few hours and utilize this relevant data in crafting strategic responses to various issues in the city. For instance, analysis of pollution levels and traffic patterns facilitated the decision to replace taxis with mass transport options, addressing air pollution and congestion issues. During the pandemic, the strategic mapping of COVID-19 cases enabled targeted lockdowns and minimized disruptions.

Adam Bert Lacay, Supervisor of the Smart City Command Center, emphasized the impact of the command center in helping City Officials make better decisions for the welfare of Baguio citizens.

The Command Center’s continuous monitoring of CCTVs has expedited responses to traffic violations and lost items. As of 9 June 2023, the Smart City Command Center has catered to 665 CCTV video playback requests and 120 CCTV video extractions. The latter two are most important in achieving lower crime rates and infractions.

As of 9 June 2023, Baguio 911 has been most helpful in Ambulance Assistance, garnering 760 calls, with police assistance at 290 calls, vehicular accident distress calls at 94, a public nuisance at 84 calls, and disturbance and petty infractions at 34 calls.

Lessons Learned And Challenges In Implementing The Intervention

Baguio’s transition to a Smart City model has brought about a modernized governance that can be incomparably reachable to its people. However, their challenges during the implementation are internet speed, consistency issues, resistance to technology adaption among constituents, and coordination difficulties among departments. The deployment of facial recognition and personal data plotting awaits the release of Implementing Rules and Regulations by the National Privacy Commission.

Despite these hurdles, Baguio Smart City remains operational 24/7 through failsafe mechanisms and backup connectivity plans, ensuring the city’s commitment to data-driven good governance.

The Command Center is poised to expand in the next few years, moving to a higher and more strategic location to take advantage of Baguio’s terrain for a 360-degree view, digitally and in reality. Beyond this, the Command Center is pushing to automate other services for future generations– from waste management to crime prevention.

Mayor Magalong emphasizes the crucial role of youth in this endeavor, recognizing them as the actual beneficiaries and innovators who will carry this project forward. While his generation may serve as catalysts, the mayor envisions the youth as the driving force behind the continued success and advancement of the Command Center. To Mayor Magalong, the Command Center is not just a project; it represents a lasting legacy that he hopes will position Baguio City as an advanced, smart city, potentially surpassing international smart city models in terms of technological prowess and progress.


  • Baguio City Mayor’s Office. (ND). Smart City Vision for Baguio City. PDF.
  • Baguio City Mayor’s Office. (ND). Smart City Project. PDF.
  • Baguio Visita. (n.d.). https://visita.baguio.gov.ph/
  • BIMP User Manual. Baguio In My Pocket. (n.d.). https://baguioinmypocket.ph/
  • N.A. (ND). Pioneering the Development of a Cutting-Edge Smart City in the Philippines. PDF.
  • N.A. (ND). Executive Summary for Smart City Command Center. PDF.


The Marinduque Veterinary Field Hospital (MVFH) is a provincial government initiative to address the challenge of providing timely and relevant veterinary services. The key points of this project include the need for more access to veterinary healthcare in rural areas, limited resources and infrastructure, and low productivity due to the absence of specialized veterinary services. To tackle these issues, the field hospital was established, providing mobile veterinary clinics, veterinary training programs, and improved infrastructure. By decentralizing veterinary services, increasing accessibility, and enhancing the skills of local veterinarians, the project aims to boost public sector productivity by ensuring efficient and effective delivery of veterinary care, promoting animal health, and supporting the agricultural sector in Marinduque.


The main challenge addressed by MVFH is the inadequate access to quality veterinary healthcare services in rural areas. Marinduque, a province in the Philippines, faces significant geographical challenges with scattered and remote communities, making it difficult for residents to access essential veterinary care for their livestock and animals. Barangay Kagawad Davis Troy Alvarico of Maniwaya, Santa Cruz, shares his insights on managing an island community located northeast of the main island of Marinduque.

This challenge also hampers agricultural productivity, which plays a vital role in the province’s economy. Livestock, such as cattle, swine, and goats, are crucial for agricultural livelihoods and food production. However, with proper veterinary services, the health and productivity of these animals can improve, leading to increased agricultural output and income for farmers. Marinduque Governor Presbitero Jose Velasco Jr. also echoes the sentiments of his constituents in the province.

The limited resources and infrastructure available for veterinary services also exacerbate the challenge. The absence of specialized veterinary care and training opportunities in Marinduque limits the capacity of local veterinarians to address complex animal health issues effectively.

The establishment of MVFH helped in addressing these challenges head-on. The field hospital provides mobile veterinary clinics that can reach remote communities, improving access to veterinary care. It also offers training programs to enhance the skills of local veterinarians, enabling them to provide more comprehensive and specialized services. These efforts directly contribute to boosting productivity by promoting animal health, enhancing diesease precention and control, and ultimately improving the economic well-being of Marinduque. Marinduque Provincial Veterinarian Dr. Josue M. Victoria shares the importance of citizen-centered design in providing public services.


The concept started way back in 2004 with continuous upgrading and innovation to meet the ever-changing needs of the time. MVFH addresses the challenge of limited access to quality veterinary healthcare services in rural areas through several innovative features:

  • Veterinary Field Hospital: The field hospital operates mobile clinics that can reach remote communities in Marinduque. By bringing veterinary services directly to these areas, the hospital ensures farmers and pet owners have convenient access to essential healthcare for their animals. This mobile approach is innovative as it overcomes geographical barriers and improves the outreach of veterinary services.
Veterinary Field Hospital Visit in Barangay Ipil, Santa Cruz
  • Capability-building and Information Campaigns: The hospital implements capacity-building initiatives such as training programs and workshops for local veterinary professionals and animal owners. By sharing knowledge and providing education, the field hospital contributes to the development of science-based animal husbandry within the community. This knowledge transfer empowers individuals, enhances long-term agricultural productivity, and promotes responsible pet ownership.
Seminar on responsible pet ownership.
  • Specialized Services: The field hospital offers specialized veterinary services to cater to specific animal health needs. This includes diagnosis, treatment, and preventive measures for various pet and livestock diseases. By providing specialized care, the hospital ensures that pet owners and farmers have access to comprehensive veterinary care that addresses specific challenges faced by their animals. This focus on specialization is innovative as it tailors services to the unique needs of the agricultural sector in Marinduque. The following flowcharts describe the workflow for both pet and livestock animals undergoing consultation and treatment in the field hospital.
Figure 1: Workflow for Clients with Pet Animals
Figure 2: Workflow for Clients with Livestock Animals
  • Collaboration and Partnerships: MVFH collaborates with local government units, non-governmental organizations, and other stakeholders to maximize its impact. By fostering partnerships, the hospital leverages resources and expertise, creating a network of support for veterinary healthcare in the region. The MIMAROPA Initiative, also known as “Sa MIMAROPA ang Pagsugpo sa Rabies Sama-Sama, Hindi Kanya-Kanya,” is a program derived from the successful Marinduque Rabies Eradication Program. Its main objective is to make the entire MIMAROPA region the first rabies-free region in the Philippines. The initiative focuses on collaborative efforts among the provinces of MIMAROPA to create a perimeter defense around Marinduque and implement measures such as mass vaccination of dogs, spaying and neutering, culling of stray dogs, and restricting the movement of unvaccinated dogs. International foundations such as the Japan International Cooperative Agency (JICA) and Humane Society International (HSI) provided support to alleviate the measures by providing technology transfer and equipping the Provincial Veterinary Office through modern spay and neuter programs. The program’s main activity is the surgical removal of the reproductive organs of dogs and cats to prevent the birth of unwanted litters contributing to the overpopulation of unwanted animals that increases the transmission of rabies.
Meeting on the MIMAROPA Initiative.

Productivity Gains, Outcomes, and Impact

MVFH has implemented various programs and services focused on animal health, disease prevention and control, animal welfare, animal production and development, regulatory services, and wildlife rescue.

Before the program was implemented, human deaths due to rabies reached 12 in the late ‘90s. In 2001, six people died due to rabies. The radical approach of MVFH finally resulted in zero human deaths from 2006 up to the present. The province was then officially declared rabies-free in 2012 by the Department of Agriculture, Department of Health, and National Rabies Prevention and Control Committee.

Barangay Ipil Health Worker and Pet Owner Nina Pereda Rocamora and Marinduque Agricultural Technologist Glenn Deligero shared their insights on the importance of the Veterinary Field Hospital in her community.

These initiatives aim to protect the province from the incursion of emerging and existing animal diseases with economic and public health importance while also providing immediate control and management of any possible occurrence of animal diseases or livestock infections. The following measurable productivity gains were recorded:

  • From only 473 dogs and cats vaccinated against rabies in 2007, it increased to 2,885 in 2022, benefiting 2,082 pet owners.
  • From only 150 dogs and cats spayed and castrated in 2012, it has increased to 1,627 in 2022.
  • From 927 livestock animals provided vitamin supplementation in 2003, it has increased to 1,569 in 2022, further enhancing resistance to infection and preventing disease outbreaks, benefiting 898 livestock farmers.
  • From 2,694 livestock animals receiving prophylactic medication in 2003, it doubled to 4,988 in 2022 to further control and eradicate parasitic infestations among susceptible animals, benefiting 2,087 farmers.
  • In 2022, 3,083 livestock farmers were served, and 5,072 different species of animals with various health conditions were treated and prescribed with appropriate veterinary medicine.
  • Intensive serological surveillance was conducted in every barangay and stockyard to expedite sentineling and repopulation of hogs.
  • Awareness campaigns and orientations on rabies prevention were conducted, with 234 posters distributed and 63 orientations held.
  • The veterinary field hospital conducted a pet blessing event, where 184 dogs and cats received check-ups, deworming, and vitamin supplementation.
  • Artificial insemination was performed on 273 sows and gilts, improving swine productivity and efficiency.
  • Animal dispersal programs distributed 4,255 animals, including cattle, carabao, goats, horses, native pigs, and native chickens, benefiting marginalized farm families.

These programs and services have contributed to improving animal health, disease prevention and control, animal welfare, and livestock development in Marinduque province. They have also enhanced the protection of public health and economic stability by ensuring the biosecurity and well-being of animals.

Lessons Learned and Challenges in Implementing the Intervention

Throughout its implementation, several lessons were learned, and potential areas of improvement were identified. One significant lesson learned was the importance of comprehensive disaster preparedness planning. The field hospital faced challenges in terms of logistics and resources during its establishment. It became evident that having a robust contingency plan, including prepositioned supplies and trained personnel, is crucial to ensure efficient response during emergencies. Additionally, the experience highlighted the need for effective coordination and collaboration among relevant stakeholders, such as government agencies, local communities, and veterinary organizations. Strengthening partnerships and establishing clear lines of communication can enhance the overall effectiveness of the field hospital. Provincial Public Employment Officer and Pet Owner Alma Timtiman shared the importance of the hospital’s partnerships with other Provinces in the MIMAROPA Region.

Another lesson learned was the significance of community engagement and education. The field hospital faced challenges in reaching remote communities and raising awareness about the services it provided. To overcome this, it was important to involve local leaders and community members in the planning process and design outreach strategies that consider the unique needs and cultural context of the region. By investing in community engagement and education, the field hospital can foster a greater understanding of the importance of animal welfare and create a network of support during emergencies. Marinduque Provincial Agricultural Technician Verona Laylay shares the importance of community engagement and education.

In terms of potential areas of improvement, MVFH could benefit from ongoing training and capacity building for its staff. By staying updated on the latest veterinary practices and techniques for disaster response, the hospital can enhance its ability to provide high-quality care to animals. Additionally, the field hospital could explore the use of technology and data management systems to streamline its operations and improve the efficiency of data collection, analysis, and reporting. This can help in monitoring the impact of the hospital’s services and identifying areas for improvement.

Furthermore, the field hospital could consider establishing partnerships with local veterinary clinics and organizations to expand its reach and capacity. By leveraging existing resources and expertise, the hospital can extend its services beyond emergency response and contribute to long-term animal healthcare in the region. Finally, the field hospital should continue to evaluate its performance and collect feedback from stakeholders to ensure continuous improvement and address any emerging challenges.

Overall, the implementation of MVFH has provided valuable insights into the importance of preparedness planning, community engagement, and ongoing capacity building. By incorporating these lessons and focusing on potential areas of improvement, the field hospital can enhance its effectiveness and significantly impact animal welfare during emergencies.


Benosa, D. J. A. (2016, September 30). 2 island municipalities of Romblon declared as rabies-free, Marinduque among Best Rabies Program implementer. Department of Agriculture MIMAROPA. https://mimaropa.da.gov.ph/media-resources/news-and-events/2-island-municipalities-of-romblon-declared-as-rabies-free-marinduque-among-best-rabies-program-implementer

Stranded na sunfish sa Marinduque Sinaklolohan ng mga mangingisda. ABS-CBN News. (2021, July 21). https://news.abs-cbn.com/news/07/21/21/stranded-na-sunfish-sa-marinduque-sinaklolohan-ng-mga-mangingisda?fbclid=IwAR08AafqBfcb2g0iWnPqBn0Vc-6MIBV55hCqpGoUQPskhJPkaUW56qBrRLU


The City Government of Baguio has taken a significant step toward seamless public service delivery by implementing the Electronic Budgeting, Procurement, Inventory, and Monitoring System (eBPIMS). This innovative system integrates various departments and processes, including planning, budgeting, procurement, inventory management, and project monitoring. By automating government procedures and reducing reliance on paper-based transactions, eBPIMS saves valuable time and resources, enabling the City Government to operate faster and efficiently serve its constituents.


Before implementing eBPIMS, the City Government of Baguio faced several challenges in financial transactions, including slow procurement processes, document losses, and clerical errors. Manual processes require end-users to visit multiple offices to monitor transactions, check budget balances, and track purchase requests. Additionally, report generation was time-consuming and prone to spreadsheet data manipulation.


To overcome these challenges and enhance efficiency, the City Government of Baguio developed the eBPIMS under the supervision of the City Budget Office and the City Management Information Technology Division (MITD). eBPIMS maintains a secure database, tracks document movement, and eliminates bottlenecks in manual processes.

According to Atty. Leticia Clemente, Baguio City Budget Officer, they initially focused on budget systems. Eventually, they expanded the integration to include other departments such as accounting, treasury, and procurement. By leveraging systems development, the City Government aims to optimize the utilization of limited resources.

These are key features of the eBPIMS:

  • Automation: It automates transaction processes such as planning, budgeting, and procurement through the system.
  • Tracking and Monitoring: It empowers end-users to monitor the status of their budgets, purchase requests, and feedback through the system.
  • Improved Service: Enables prompt internal transactions, leading to the more efficient delivery of public e-governance services in Baguio City.
  • Report Generation: Facilitates faster report generation by streamlining data consolidation through eBPIMS, supporting top-level management decision-making.
Screenshot of the eBPIMS homepage (Budget Technical interface).

Specifically, the functional and integrated features of eBPIMS include the following:

  • Catalog Creation: Standardizes procurable items with detailed specifications, ensuring only listed items can be procured.
  • Electronic Preparation of the Project Procurement Monitoring Plan (PPMP): Simplifies the preparation of the yearly PPMP by selecting items from the Catalog and specifying quantities and order times.
  • Annual Budget Generation: eBPIMS Consolidates PPMP contents to generate a budget aligned with the city’s needs based on current market prices.
  • Purchase Request Creation: Prepares purchase requests based on the PPMP schedule.
Screenshot of the procurement process in eBPIMS where end-users can create orders based on approved PPMP.
  • Transaction Monitoring: Facilitates efficient public service delivery by monitoring the transactions promptly.
  • Human Resource Information System (HRIS): Shares employee information in a database utilized by eBPIMS to generate the Plantilla and Personnel Services (PS) budget per office.
  • Registry of Appropriations, Allotment, and Obligations (RAO): Shares appropriation and actual expense data, validating obligations and providing real-time information regarding the annual budget.
  • Electronic Business Permit and Licensing System (eBPLS): Shares a city projects and bidders database, enabling eBPIMS to identify bidders requiring payment for bid documents and associated costs, expediting transactions.

Productivity Gains, Outcomes, Impact

Since its launch in 2020, eBPIMS has processed a substantial number of approved transactions. Shown below is the breakdown per year as of June 2023, based on the data from MITD:

YearTotal number of approved transactions processed in eBPIMS

eBPIMS has made an impact on its end-users and beneficiaries. Compared to the manual process, faster transactions are done daily because the system is accessible anywhere with internet connection.

Budget Officer II Jenatt Balagot highlighted the convenience and accessibility provided by eBPIMS. They can work anytime and anywhere using desktops, laptops, cell phones, or tablets.

Budget Officer II Jenatt Balagot explains how the eBPIMS works, noting that since transactions are done paperless, the cost to their office regarding supplies is also reduced.

The remote transaction process has considerably shortened the time required for order creation, submission, review, and approval, now taking only minutes.

Budget Officer I Sidney Faye Almazan highlighted this as she noted significant improvements in closing daily obligations, such as processing Assistance to Individuals in Crisis Situations (AICS) transactions, increasing efficiency from 10 transactions per day to as many as one per minute.

Supervising Administrative Officer Leopoldo Oviedo Jr. identifies user-friendliness, improved governance, and accountability as the key benefits of eBPIMS.

For Economist II Angeli Niña Zandra Uson, the remote capabilities of eBPIMS enable end-users to review orders, check budget balances, and monitor bidding projects regardless of time and location.

Lessons Learned and Challenges in Implementing the Intervention

Despite the significant results achieved with eBPIMS, the system encountered challenges, such as dependence on internet connectivity and power supply for processing requests and transactions. Integrating a fully functional feedback mechanism, improving forms integration, and ensuring sufficient data storage and backups are ongoing concerns the MITD addresses.


Document from the City Government of Baguio. Digital Cities eGOV Awards for LGU.
Refuerzo, A. P. (2021, October 31). City shines in 2021 digital governance awards night. Baguio Midland Courier. Retrieved from https://www.baguiomidlandcourier.com.ph/city-shines-in-2021-digital-governance-awards-night/

Baguio Herald Express. (2021, September 27). Baguio shines in 2021 Digital Governance Awards Program. Baguio Herald Express. Retrieved from https://baguioheraldexpressonline.com/baguio-shines-in-2021-digital-governance-awards-program/