admin, Author at DAP

The Development of Academy (DAP), through its Center of Excellence on Public-Sector Productivity (COE-PSP) on 28 February 2023 officially launched the Productivity Challenge, a multi-year crowdsourcing of ideas and actions that can help boost public sector productivity in the Philippines. The launch also featured the productivity webinar, Elevating Public Sector Productivity: From Awareness to Action, which aimed to increase awareness and stimulate discussion on public sector productivity.

COE-PSP Program Manager Peter Dan Baon headed the launch of the Productivity Challenge, which will run from 2023 to 2026. For 2023, the Challenge will focus on collecting and curating 1,000 ideas that spark productivity in the Philippine public sector. This Challenge also aims to provide a platform for innovative ideas on productivity to be submitted by individuals and groups working in the public sector. These ideas will be housed in an online repository that public sector practitioners and decision-makers can refer to give them ideas on how they can champion for public sector productivity within their organizations.

“The Productivity Challenge is a nudge to accelerate the much-needed productivity change in the Philippine Government,” said Mr. Baon.

The Productivity Challenge envisions an advancement in the productivity movement by raising awareness, enabling a culture of innovation to improve productivity performance, and quality service delivery. Entries will be accepted starting 1 March 2023 through this platform.

As part of the launch, the COE-PSP also organized a webinar where Ms. Maria Rosario Ablan, Fellow of the COE-PSP, provided an overview of productivity in the public sector and discussed some practical examples of innovative ideas on public sector productivity.

Understanding productivity

Ms. Ablan explained that traditionally, productivity refers to the volume of inputs over the volume of outputs. Productivity is used to measure the efficiency of production inputs such as labor and capital.

She added that productivity can be explained in three concepts:

As a technical concept – Productivity can either be partial (which refers to the ratio of output to a single input) or total (which is the ratio of output to all of the inputs).
As a social concept – Productivity is all attitude of the mind and seeks to continuously improve what already exists and think of ways on how to do better today than yesterday.
As a management concept – Productivity is a managed process, where an organization efficiently converts inputs to outputs (products/services) to satisfy the expectations of its clients and stakeholders.

Common Productivity Issues

In her presentation, she shared the concepts of three Mus introduced by Mr. Taiichi Ohno, a Japanese industrial engineer, who is considered the Father of the Toyota Production System.

Muda (waste) – Any activity that consumes resources without adding value to the customers. Muda essentially increases organizational costs while increasing the possibility of committing errors. Defects, overproduction, waiting, non-utilized talent, transportation, inventory, motion, and extra processing fall under muda.
Mura (unevenness) – This productivity issue refers to the erratic pace of work (i.e., rushed, slowed down, or stopped). Mura promotes inconsistencies within the organization, which can be attributed to poor planning and unbalanced workload.
Muri (overburden) – This means people or equipment are utilized beyond their capacity. Mura brings unnecessary stress or burden to people and equipment.

Webinar participants also had the opportunity to share the productivity problems and concerns they face in their respective organizations, which were also aligned with the productivity wastes discussed.

Productivity in action

Ms. Ablan also shared examples of productivity initiatives from other countries and in the Philippines. Some are summarized below:

Facial Recognition to prevent crimes by the Penang State Government, Malaysia. The intervention helped in easing law enforcement and address street crimes through the installation and upgrading of the CCTV control center.
Vehicle Mapping System by the Hong Kong Lands Department, Hong Kong. The mapping system helped in efficiently acquiring street view imagery and point cloud data, helping the government assess the conditions of buildings.
Citizen Relationship Management Application by the Jakarta Provincial Government and Jakarta City Management, Indonesia. The app aims to bridge the gap between the citizens and the provincial government and promotes a transparent, clean, and citizen-focused type of government.
Baliwag Treasury Information and Management System by the Provincial Government of Bulacan, the Philippines. The system required less manual paperwork and allowed real-time monitoring of cash flow and efficient report generation.

In her discussion, Ms. Ablan mentioned that “if the productivity at the national level is high, it means we have an effective use of resources—leading to economic growth and better standard of living and human welfare.”

Did you miss the event? Watch the webinar recording here.
Are you up to the challenge? Join and visit us at http://productivitychallenge.dap.edu.ph/.

The Development Academy of the Philippines is inviting representatives of any government agency to participate in the Designing Citizen-Centered Public Service (DCCPS) Capability Development Program. The DCCPS is one of the Academy’s strategies to contribute to the effort to raise the productivity performance of agencies, as stipulated in the Philippine Development Plan 2023-2028 (Chapter 14, Outcome 3).

What is the Designing Citizen-Centered Public Service Program?

The Designing Citizen-Centered Public Service (DCCPS) is a three-month hybrid program aimed at assisting government agencies in developing solutions that address their clients’ needs and expectations. Read the full program here.

The DCCPS program is divided into four (4) phases:

Who can join?

To join, you must form a team of three (3) to five (5) members who satisfy the following qualifications:

Currently working in the same National Government Agency (NGA), Government-Owned and Controlled Corporation (GOCC), Local Government Units (LGU), and State Universities and Colleges (SUC);
Delivers the same service
Performs any of the following functions: decision-making, client support or frontline service delivery, administrative, logistics, and IT
Optional: A Division Chief or high-ranking official

Requirements from the participants:

Certificate of completion will be issued for those who:

attended all sessions under each phase of the program: Upskilling, Pitching, Pilot Testing and Coaching, and Knowledge and Experience Sharing.
submitted the required outputs; and
implemented and presented partial results of their innovation project in the Knowledge and Experience Sharing Session.

How to join?

Sign up by completing the Nomination Form and submitting the signed Letter of Commitment, which can be downloaded at: DCCPS Forms.

Please send the accomplished forms in PDF format to cfg-coepsp-gse1@dap.edu.ph

We have 40 slots for this batch and sign-ups are on a first come, first served basis. The deadline for Nomination Forms for this batch is on 14 March 2023.
This course is free of charge and only requires the full commitment of the nominated participants, including participation to catch up sessions after the workshop.
If slots are filled, nominees will be asked to join another batch.

For inquiries and clarifications about the DCCPS Workshop, please email us at cfg-coepsp-gse1@dap.edu.ph.

The Development Academy of the Philippines is inviting representatives of National Government Agencies (NGA) to participate in the Development of Public Sector Productivity Specialists – Foundation Course (DPSPSFC) Capability Development Program. The DPSPS-FC is one of the Academy’s strategies to help raise the productivity performance of agencies, as stipulated in the Philippine Development Plan 2023-2028 (Chapter 14, Outcome 3).

What is the Development of Public Sector Productivity Specialists – Foundation Course?

The DPSPS-FC is a two-month hybrid training program designed to equip technical staff and officers of Management Division and related offices of public-sector organizations (PSOs) with the knowledge and skills in measurement, analysis, planning, and troubleshooting to increase their organizations’ productivity. Read the full program here.

DPSPS-FC activities are divided into four phases:

Who can join?

To join, you must form a team of three (3) to five (5) members who satisfy the following qualifications:

Currently working in the same NGA.
Part of the Management Division or related offices whose functions involve:

recommending measures to improve systems, processes, procedures, and services; reviewing and implementing of recommended improvements;
conduct of training on systems/process improvements; and
supervising staff supervision in implementing systems and process improvements.

Performs any of the following functions/roles: decision-making, technical management, operational management, administrative, planning, etc.

Requirements from the participants:

Certificate of Completion will be issued to those who:

attended all the phases of the program: Upskilling, Pitching, Pilot Testing and Coaching, and Knowledge and Experience Sharing;
submitted the required outputs, including the Productivity Improvement Plan (PIP); and
implemented and presented initial results of their productivity improvement initiative in the Knowledge and Experience Sharing Session.

How to join?

Sign up by completing the Nomination Form and submitting the signed Letter of Commitment, which you can download here: DPSPSFC Forms.

Please send the accomplished forms in PDF format to cfg-coepsp-gse1@dap.edu.ph

We have 40 slots for this batch and sign-ups are on a first come, first served basis. The deadline for Nomination Forms for this batch is on 24 February 2023.
This course is free of charge and only requires the full commitment of nominated participants including participation in the scheduled catch-up sessions.
If slots are filled, nominees will be asked to join another batch.

For inquiries and clarifications about the DPSPS-FC program, please email us at cfg-coepsp-gse1@dap.edu.ph.

Forty five participants from Asian Productivity Organization (APO) member economies attended the five-day training on Development of Public Sector Productivity Specialists, which tackled concepts and tools that can help improve public service delivery. The training was held on 5-9 December 2022.

Participants of the training on Development of Public Sector Productivity Specialists

Public sector productivity for a better quality of life

Dr. D Brian Marson, President of the Public Service Excellence Institute Canada and Dr. Shin Kim, Professional Research Fellow from the Korea Institute of Public Administration, provided different lectures on the role of leadership, systems, and processes that can help improve service delivery in the public sector. Among the topics delivered by the speakers are the role of the public sector, global trends, performance management, citizen-centered services, regulatory reform, and e-government, among others. This was also accompanied by resource speakers from the Development Academy of the Philippines, Measuring Public-Sector Productivity delivered by Mr. Arnel Abanto, Vice President of the Productivity and Development Center and Approaches for Improving Organizational Productivity handled by Director Maria Rosario Ablan of the AO25 Secretariat.

Dr. Shin Kim from the Korea Institute of Public Administration discussing Regulatory Reform.

Implementation of Productivity Improvement Plans

Two local case presentations were also featured during the training to give the participants an opportunity to contextualize their learnings and visualize how productivity improvement plans can help their own offices. The two presenters are recipients of the Academy’s Government Best Practice Recognition (GBPR). Environmental Planner Ronaldo P. Dando, MBA, Director, Integrated Sustainability and Resilience Center from Camarines Norte State College, Philippines presented the Electronic Budget Planning Process 2.0 (EBPPRO 2.0) and Lorena Benjamine Espejo Human Resource Management Officer, Performance Management Section from the Local Government Unit of General Santos City, Philippines discussed i-COPE (Individual Comprehensive Onboarding Program for Employees): A Survival Toolkit for New Entrants.

Director Dando imparted how EBPPRO 2.0 has been proven very useful in the immediate processing of documented information and procurement scheduling. He added that the project helped the state university achieve its capital outlay goals over the last three years, making it one of the best funded colleges in the region.

The i-COPE project presented by Ms. Espejo detailed how it significantly decreased the employee turnover rate and how the annual average performance rating for new entrants exceeded the expected satisfactory rating required from them.

Ms. Espejo introduced Project i-Cope to the participants of the training.

The training workshop aimed to help the participants identify potential improvement actions that they can take in their own environment as they develop a culture of innovation and continuous productivity improvement in the public sector.

The Development Academy of the Philippines, as the country’s focal organization for the Asian Productivity Organization’s Center of Excellence on Public-Sector Productivity (COE-PSP), held a two-day webinar on Enhancing Employee Engagement for Improved Productivity on 1-2 December 2022. The webinar highlighted different ways on how to help align the employees with the organization, and how they can be protected and freely express themselves in the workplace.

Aligning Individual Purpose to Organizational Mission and Vision

On the first day of the webinar series, Josephine P. Perez, PhD, RPsy from the Ateneo Center for Organizational Research and Development, focused on understanding the value and purpose of a vision and mission and how it is important to see one’s role in the organization. She guided the viewers on how to understand their organization’s vision and mission and make their own personal mission statement to be able to re-align themselves with their organization and work more efficiently.

Creating a Better Working Environment

Ms. Maricel Aguilar, a gender consultant for different local and international organizations, looked into the importance of creating safe spaces for sustained productivity in the workplace. She presented different concepts in understanding sex, gender, intersectionality, and inclusivity. She also tackled how manifestations of sexism at work affects productivity, and existing policies that promote and create safe and fair workplaces. Lastly, she emphasized improvements that can be done to create a safe and fair workplace, and how it can foster productivity and better public service delivery.

This two-day webinar is available for replay on Facebook and YouTube. Stay tuned for more webinar series in the coming months.

This year’s Seminar-Conference on Public Sector Productivity organized by the Development Academy of the Philippines (DAP), in partnership with the Asian Productivity Organization (APO), underscored the need to combine agility and innovation in enhancing public sector productivity in the new normal.

Held on 18 November 2022, the seminar-conference tackled innovations and technological advances that could help the public sector deliver more and better services while integrating lessons learned from the COVID-19 pandemic. The hybrid event gathered 55 participants onsite and thousands virtually. Participants from APO member economies, specifically from India, Indonesia, Islamic Republic of Iran, Pakistan, Republic of China, Philippines, Sri Lanka, Thailand, and Türkiye, also attended the event.

DAP President and Chief Executive Officer Atty. Engelbert Caronan, Jr., in his welcome remarks, mentioned the need for the public sector to apply innovation and big picture thinking to help ensure sustainable development.

In this keynote address, Civil Service Commission (CSC) Chairperson Atty. Karlo Alexei B. Nograles stressed the need for the public sector to embrace innovation. He added, “The future belongs to the most agile organizations which are willing to accelerate and embrace new possibilities presented by technology and paradigm shifts.”

The first half of the event gave a local perspective on public sector productivity and featured the following speakers: Secretary Renato U. Solidum, Jr. of the Department of Science and Technology (DOST); and Director Ma. Christina V. Abalos-Naig of the National Planning, Policy, and Standards Bureau – Department of Information and Communications Technology (DICT). The second half of the event, which was the Conference proper, provided a global perspective on public sector productivity and had the following speakers: Undersecretary Maria Francesca M. Del Rosario of the Department of Budget and Management (DBM); Ms. Julia Bosse, Consultant for the European Institute of Public Administration; Mr. Alexander Heichlinger, Co-founder and CEO of GovInsight; and Dr. Kim Schumacher, Associate Professor in Sustainable Finance and ESG at Kyushu University.

In his closing message, Mr. Armand Tristan Suratos, APO Liaison Officer for the Philippines, explained how the uncertainties can be turned into opportunities to adopt new ways of thinking in the public sector.

Regulatory processes set frameworks and boundaries in which individuals, firms, and organizations can and should act within.

As the national productivity organization of the Philippines, the Development Academy of the Philippines (DAP) believes in the importance of the government playing an active role in the enhancement of productivity and establishment of a regulatory environment that will allow businesses to thrive while consequently ensuring the protection of public interest.

DAP contributes to the smarter public sector initiative of the Philippine Development Plan 2017-2022 through its Center for Governance (CFG) and Productivity and Development Center (PDC). The Academy serves as the policy think-tank and capacity-building arm to regulators in the government sector to uplift and sustain their quality and efficiency standards to be at par with the international regulatory standards.

Making regulations more relevant and coherent

The DAP’s Modernizing Government Regulations (MGR) Program is a regulatory reform initiative that aims to make broad-based improvements in national productivity and competitiveness by examining regulations and identifying possible regulatory governance reforms. Specifically, the MGR Program aims to contribute to the national government’s efforts to improve the ease of doing business in the country by developing mechanisms that would make regulations more relevant and coherent, and identifying specific measures to reduce unnecessary regulatory burden on specific industries. Once achieved, regulatory quality and coherence will be a stimulating factor in improving the overall business and investment climate in the country.

To help the Philippine government in its regulatory improvement initiatives, the MGR Programs developed tools and systems for the use of regulatory agencies and local governments. The Program developed the draft Regulatory Management System (RMS), which is a standard guideline for developing systems and tools for regulatory improvement.

For its regulatory review studies, in consultation with the National Economic and Development Authority (NEDA), the MGR Program focuses on regulations covering government-to-citizen, government-to-business and government-to-government transactions that affect the productivity of sectors/industries with the end-goal of streamlining unnecessary rules and reducing compliance costs borne by the government, from administering and enforcing regulations, as well as the transacting public.

The MGR Program’s capacity-development component focuses on capacitating regulators on the adoption of Good Regulatory Practices such as the conduct of Regulatory Impact Assessment (RIA), on how to utilize RIA as a tool for evaluating the costs and benefits of proposed and existing regulations. With clear information of the benefits of regulation, RIA also encourages compliance by strengthening the legitimacy of regulatory proposals thereby improving the effect of regulation and ease the cost of enforcement for the government and compliance for the businesses.

The MGR Program has also released regulatory reform publications as part of its initiatives to increase awareness and contribute to the adoption of good regulatory practices (GRPs).

DAP Guidebook on Regulatory Impact Assessment for the Public Sector

The Regulatory Impact Assessment (RIA) for the Public Sector 1st Edition was primarily developed for the use of regulation authorities tasked to create, develop, and manage regulations. RIA ensures the quality of regulatory proposals by critically measuring their positive and negative effects through a rigorous, well-defined, and evidence-based analysis.

DAP Guide on Stakeholder Consultation

Effective stakeholder consultation is fundamental in removing obstacles to improving regulation, such as establishing Regulatory Management Systems (RMS) and conducting RIA. Gaining a wider perspective can lead to better solutions and pathways to regulatory reform and development.

In various endeavors towards progress, stakeholder consultation promotes good governance, transparency, citizenship, and accountability. The publication of this guidebook seeks to enhance current government efforts in engaging its stakeholders.

DAP Guidance Note on Regulatory Cost Model on Compliance Costs

The estimation of regulatory compliance costs is a significant component of RIA as it provides key inputs in assessing regulatory options. Thus, as part of its MGR Program, the DAP initiated the development of the Regulatory Cost Model (RCM). The model facilitates a systematic approach in estimating regulatory costs of compliance and helps Philippine regulatory agencies be more informed in their formulation of regulations.

As the Philippine government endeavors towards the streamlining of its processes, the publication of this guidance note seeks to enhance current efforts in formulating simpler, smarter, and better regulations that ultimately benefit the economy.

DAP Benchmarking Study on Regulatory Management in Agri-Fisheries Sector

Food safety is a primary concern of every economy, the Philippines included. Food safety, together with consumer welfare and protection, are the primary bases for the regulatory processes imposed at each stage of the business development cycle for agri-food enterprises. However, no matter how good the intentions may be, how these regulatory processes are implemented and enforced may lead to unintended outcomes, defeating the very purpose of their formulation.

Performance assessment of the Philippines’ food systems regulation through participatory action research and benchmarking with more advanced food systems regulatory regimes yielded valuable recommendations to improve the overall regulatory management system in the agriculture and fisheries sector.

To get a free copy of these regulatory reform publications, visit https://mgr.dap.edu.ph/download/.

References

Development Academy of the Philippines (2018). Consumer Goods Regulatory Review. Modernizing Government Regulations Program Regulatory Review.

Food and Agriculture Organization of the United Nations. (2018). Ensuring the safety of imported food.http://www.fao.org/3/ca0286en/CA0286EN.pdf

Manalili, N. M., Ramos III F. A., Saliendres, M. D., Alvarez, A. D. (2020). Enhancing Regulatory

Management in the Agriculture and Fisheries Sector: A Benchmarking Study (Implications for Food Safety and Quality Regulatory Management System in the Philippines). Development Academy of the Philippines, PRP Printing.

Morales, R. (2013). Philippines. In Banking regulation 2013 (pp. 135-139). Law Business Research.

DAP Modernizing Government Regulations Program releases regulatory reform publications | PDC http://pdc.dap.edu.ph/index.php/dap-modernizing-government-regulations-program-releases-regulatory-reform-publications/

The Development Academy of the Philippines, as the country’s focal organization for the Asian Productivity Organization’s Center of Excellence on Public-Sector Productivity (COE PSP), held a three-day webinar on Digital Transformation for Enhancing Public Sector Productivity on 5-7 October 2022. This webinar series aimed to provide the participants with an understanding of digital transformation and the different ways to strengthen government digital services to enhance productivity in the public sector. Two government digital initiatives were presented on the last day of the series.

Understanding digital transformation

Mr. Rey Lugtu of the Hungry Workhorse, explained that digital transformation is an integrated, cohesive, and strategic way of transforming the whole organization. He added that digital transformation is a set of strategic actions to accelerate businesses, practices, processes, competencies, and models by fully leveraging on the changes and opportunities of digital technologies and their impact in a strategic and prioritized way, it is not merely changing one component of an organization but the whole of the organization.

Mr. Rey Lugtu of the Hungry Workhorse explains the concept of digital transformation.

In talking about the organization, a Digital Transformation Framework is observed to define the organization in these major components: the operations and business models, the offering (product performance and systems), the customers, and culture and people. Once these components are understood, capabilities to build will be recognized. Only then digital technologies can be identified and applied to achieve digital transformation.

Responding to one of the questions raised during the webinar, Mr. Lugtu said, “We can’t simplify the process, it is what it is… If we look at digital transformation in a simplistic manner, you will invest in technology without reaping the rewards of that technology. It is something we cannot do haphazardly. It has to be done methodically, deliberately; it has to be well-planned.”

Strengthening government digital services

Dr. Erika Fille Legara, a data scientist and professor at the Asian Institute of Management (AIM), emphasized that we are in the fourth industrial revolution where the cyber or digital system marries the physical system. She added that the government needs to invest and digitalize its services. Proper use of technology would help the government create public value through efficient and accessible digital services. The public can be assured of efficient distribution of financial assistance by government institutions given the right data. Greater transparency and inclusivity will also be ensured by going digital.

Dr. Erika Fille Legara discusses how government public services can be more enhanced and transformed with data and digital technology.

Looking into the Philippine Digital Strategy Vision, Dr. Legara highlighted some key points that the government is improving to strengthen digital transformation in the country. As the bedrock of digitalization [and artificial intelligence], the government is building up its digital infrastructure to be reliable, robust, scalable, and accessible.

In her discussion, Dr. Legara said “every Filipino and every government office must have an internet connection.” She noted that the internet today is no longer a luxury but a necessity. Dr. Legara, however, mentioned that the government must ensure that its citizens are protected and secured in the cyberspace should it decide to open its systems and data to the world wide web.

Another key aspect of the government’s strategy discussed during the session is digital literacy. Dr. Legara emphasized that the government must partner with the industry and the academe to promote digital and data literacy for all. She added that Filipinos should be taught how to behave online to be safe, and how to make advantage of the internet to learn more and identify misinformation. Lastly, she noted that learning and development programs on data and technology must be provided to government employees as well.

Pioneering digital transformation initiatives in the public sector

For the third day of the series, two successful digital initiatives in the government were presented: Digitize Dulag (Digi-Du) of Dulag, Leyte which won the “Best in eGOV Data-Driven Governance” (D2G) category of the Digital Governance Awards (DGA) in 2019, and Bangko Sentral ng Pilipinas’ (BSP) Digital Transformation in Financial Services.

Hon. Mildred Que, with her team (bottom photo at the right), explains Dulag’s successfully implemented digitization project called Digitize Dulag.

Hon. Mildred Joy Que, a lawyer and the incumbent mayor of Dulag, Leyte, presented on their municipality’s fully-integrated computerization project. Digitize Dulag by the Municipal Government of Dulag, Leyte was developed to intensify transparency, accountability, and internal control in different aspects of their local government’s functions. Built with an online office software, Digi-Du is a comprehensive system that utilizes information and communication technology and data science. It has helped enhance the local government’s system for collection and payment of taxes, disbursement of payroll, and application for permits such as business permits.

From the Technology Risk and Innovation Supervision Department of BSP, Director Melchor Plabasan first expounded the core mandates of BSP that aim for price stability, financial stability, and efficient payment systems. He also discussed BSP’s advocacies, including financial inclusion. In advocating for financial inclusion, BSP wants every adult Filipino to “have access to safe, convenient, and affordable financial services and own a transaction account that he/she can use on a day-to-day basis.”

BSP is developing its programs to expand to micro, small, and medium enterprises (MSMEs) and startups by building a sustainable and more vibrant financing ecosystem. There have also been initiatives to establish credit infrastructure and standardize business loan applications to make it easier for the stakeholders.

Director Melchor Plabasan, speaking for the Bangko Sentral ng Pilipinas, discusses the agency’s advocacy for financial inclusion.

BSP’s 2021 data revealed that there was an increase in ownership of financial accounts, and a shift in the people’s reference on mode of payment due to the pandemic restrictions. About 60% of the country’s population now uses digital and online channels for payment or money transfers. To further democratize financial accounts, BSP has made possible the creation of basic e-money accounts for financial institutions that would only need a few requirements.

The participants raised concerns on data privacy and security during the webinar. Dir. Plabasan mentioned that the government is in efforts to promote digital literacy to the public and conducts programs to strengthen financial education and consumer protection in the country. He also stressed the necessity for the policy on SIM card registration to be implemented.

This webinar series is available for replay on Facebook and YouTube. Stay tuned for more webinar series in the coming months.

With the fast-paced technological development and changing times and environment, the government has been finding different ways to address the needs and demands of the citizens. From 26 to 30 September 2022, the Development Academy of the Philippines, through the Center of Excellence on Public Sector Productivity, conducted the Designing Citizen-Centered Public Services workshops at the DAP Conference Center in Tagaytay City.

The workshops aimed to equip the agencies with the proper knowledge and skills to increase productivity by providing new ways to improve their systems and processes to serve the citizens better. The participants who attended are from the following agencies and institutions: Department of Science and Technology – Science and Technology Information Institute (DOST-STII), Department of Science and Technology – Philippine Council for Industry, Energy and Emerging Technology Research and Development (DOST-PCIEERD), Department of Social Welfare and Development (DSWD), National Book Development Board (NBDB), Rizal Medical Center (RMC), Quirino Memorial Medical Center (QMMC), Philippine Information Agency (PIA), Philippine National Railways (PNR), and Philippine Veterans Affairs Office (PVAO).

Ms. Beatrice Francesca Orante led the face-to-face training from DAP COE-PSP, wherein she gave lectures and guided workshops centering on innovative thinking and strategies.

Learning new ways and tools for innovation

The participants were given materials to study in preparation for the workshops and lectures, which focused on understanding clients’ experiences and how it can be further improved through different concepts and tools, such as the client journey map. The initial sessions have provided them the opportunity to analyze their own data and identify issues and pain points, which can be further improved in the workshops through the process of ideation.

A lecture was also given on the use and the different types of prototyping. The workshop on creating an idea sheet, prototyping, and designing a user test has helped the participating agencies to consolidate their ideas. The user testing was also conducted during the five days, wherein they were able to get insights and perspectives not just from the speaker but from their co-participants to improve their prototypes better.

From ideas to ways forward

To put into action the ideas and plans created through this training workshop, the participants went through identifying the next steps to implement their productivity projects, how to measure productivity gains, and pitch their projects to their respective agencies.

Towards the end of the workshop training, Dr. Edmund Cedric A. Orlina from Rizal Medical Center expressed his gratitude on how they can now introduce innovations in their workplace, which involves several steps or a process that they were able to learn and appreciate through the DCCPS program. Dr. Alma Gay Concepcion T. Amado, also from Rizal Medical Center, mentioned how they came into the training with a specific problem in mind but are now ready to return to their respective offices with different tools and strategies on how to address the problem.

The Development Academy of the Philippines, as the country’s focal organization for the Asian Productivity Organization’s Center of Excellence on Public-Sector Productivity (COE PSP), held a two-day webinar on Productivity Initiatives to Improve Service Delivery in the Local Government on August 31 and September 2, 2022. The webinar aimed to present initiatives by local government units (LGUs) to enhance service delivery and productivity, as well as provide insights on the various challenges from conceptualization to implementation in local government.

Improving barangay interoperability

The first day of the webinar featured the presentation of LGU-Barangay Connect (LB Connect), a productivity initiative of the Municipal Government of Loon, Bohol. Ms. Maricris Maestrado, Project Development Assistant from the Office of the Mayor of Loon, presented the background of the project and its key developments, such as improving resource allocation, interconnectivity, and data sharing between the municipal government and its component barangays. She said it has now become an efficient monitoring tool for tracking the barangays’ fiscal and financial responsibilities. Two key success factors for the project were the enhancement of internal control measures to improve good governance and the introduction of a program that is inclusive and applicable for all personnel.

Ms. Maricris Maestrado from the Loon LGU presents the LB Connect project.

Using data for disaster risk reduction and planning

The second day of the webinar showcased the Guagua Geographic Information System (GGIS) and Magallanes’ Community Based Monitoring System (CBMS). These two systems are currently being utilized in planning, monitoring, and evaluating different programs and projects that their respective municipalities are taking.

EnP. Elsa Perez-Pantino presents the Guagua Geographic Information System.

Ms. Elsa Perez-Pantino, Municipal Planning and Development Officer with the Municipal Government of Guagua, Pampanga, discussed the initial issues and concerns that spurred them to pursue the GGIS. Aside from disaster risk reduction, the project is also being used in land tax management and comprehensive land use planning. Ms. Pantino urged other LGUs to implement their own GIS by engaging the necessary human resources and ensuring the accuracy of data captured as geographical information is helpful in terms of decision-making for project implementations. Despite being a long-term undertaking, a GIS initiative can be possible with the support of their local leaders.

Mr. Roilan Reyes talks about the Community Based Monitoring System (CMBS), a project developed by the Municipal Government of Magallanes, Cavite.

Mr. Roilan Reyes, Municipal Planning and Development Officer from the Municipal Government of Magallanes, Cavite, followed with a discussion about how CBMS was designed to address the lack of data for poverty reduction in the town by collecting, processing, and validating data for the municipality’s planning, implementation, and monitoring, while also engaging and empowering communities. Information from the CBMS is now used to guide the creation of official plans for disaster risk reduction, barangay development, and tourism development, among others. It has also been useful in implementing disaster relief and assistance during the 2020 eruption of the Taal Volcano and the COVID-19 pandemic. Mr. Reyes motivated the viewers by highlighting that despite Magallanes, Cavite being a 4th class municipality, they were able to set up a CBMS that has already served a wide range of purposes.

This two-day webinar is available for replay on Facebook and YouTube. Stay tuned for more webinar series in the coming months.