Business Excellence Models and Awards for the Public Sector: A Guidebook for National Productivity Organizations

This guidebook is meant for NPOs aiming to introduce a business excellence (BE) model or awards for the public sector or to enhance their existing schemes. The importance of BE models is introduced through a series of questions and answers, followed by information on promoting and adopting BE and setting up an award process. The final of seven chapters explores how NPOs undertake BE initiatives in the all-important public sector.