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Business Excellence Models and Awards for the Public Sector: A Guidebook for National Productivity Organizations

This guidebook is meant for NPOs aiming to introduce a business excellence (BE) model or awards for the...

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APO Measuring Public Sector Productivity in Selected Asian Countries 2016

Influenced by the “new public management” concept, the APO and other institutions are rethinking...

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Knowledge Management for the Public Sector

Case studies of KM applications in public-sector organizations in India, the Republic of Korea, Malaysia,...

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