TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: AFFINITY DIAGRAM

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: AFFINITY DIAGRAM

About the Tool An affinity diagram organizes and categorizes large volumes of...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: DESIGN CHARRETTES

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: DESIGN CHARRETTES

About the Tool A design charrette is a short, collaborative meeting during...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: SCAMPER

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: SCAMPER

About the Tool SCAMPER is a creative thinking and problem-solving technique to...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: OPPOSITE THINKING

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: OPPOSITE THINKING

About the Tool Opposite thinking is a tool that helps teams arrive at creative...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: CRAZY EIGHTS

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: CRAZY EIGHTS

About the Tool Crazy Eights is a core method in design sprints that serves as a...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: EXPANDED CLIENT JOURNEY MAP

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: EXPANDED CLIENT JOURNEY MAP

About the Tool An expanded client journey map is a visual tool for...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: PROBLEM TREE DIAGRAM

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: PROBLEM TREE DIAGRAM

About the Tool Purpose:  Productivity Management The problem tree diagram...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: CAUSE AND EFFECT DIAGRAM

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: CAUSE AND EFFECT DIAGRAM

About the Tool Purpose: Productivity Measurement The cause-and-effect diagram...

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TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: CONTROL CHART

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: The 7 Basic Problem-Solving Tools: CONTROL CHART

About the Tool Purpose: Productivity Measurement A control chart, or the...

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