Feature Articles – Page 2

PRINCIPLES AND TECHNIQUES FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Failure Modes and Effects Analysis

Failure Modes and Effects Analysis (FMEA) is a reliability tool originally developed for manufacturing to identify and minimize potential failures before they occur.

DAP Empowers DepEd Region III Leaders to Strengthen Public Service Value Chain

Tarlac City, Philippines—The Development Academy of the Philippines (DAP), as...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: IDEA SHEET

About the Tool An idea sheet is an idea proposal consultation template used to...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: AFFINITY DIAGRAM

About the Tool An affinity diagram organizes and categorizes large volumes of...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: DESIGN CHARRETTES

About the Tool A design charrette is a short, collaborative meeting during...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: SCAMPER

About the Tool SCAMPER is a creative thinking and problem-solving technique to...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: OPPOSITE THINKING

About the Tool Opposite thinking is a tool that helps teams arrive at creative...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centric Public Service Tools: CRAZY EIGHTS

About the Tool Crazy Eights is a core method in design sprints that serves as a...

TOOLS FOR IMPROVING PUBLIC-SECTOR PRODUCTIVITY: Designing Citizen-Centered Public Service Tools: EXPANDED CLIENT JOURNEY MAP

About the Tool An expanded client journey map is a visual tool for...

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