Areas of Expertise:

Public Sector

Bio:

Dr. Brian Marson is a professor in the Public Management Development Program, Development Academy of the Philippines, and international advisor to OECD, Paris, France and the APO in Tokyo. He is also President of the Public Service Excellence Institute of Canada, and co-founder and Senior Fellow of the Institute for Citizen Centred Service in Canada. Previously he served as National President of the Institute of Public Administration of Canada, and a Board member of the National Quality Institute and the Canada awards for excellence (Excellence Canada), Until 2010 he was Senior Advisor, Service Transformation, Government of Canada. He holds graduate degrees in Economics, Government and Public Administration from Harvard University and served as a Research Associate at Harvard University’s Center for International Affairs. As a result of his teaching, writing and his leadership in promoting citizen-centered service and publis service excellence, Brian Marson has become well known across the public sector in Canada, New Zealand, Australia, the United States and Europe for his advocacy of excellence in public management and public service.

APO/PSP related engagements:

  • Chief APO International Expert for the development of the APO Public Sector Quality and Productivity Manual (2016-2017)
  • Asian Productivity Organization- Developing the APO Vision 2020 Roadmap (2015-2016)
  • Workshops on service measurement and improvement for the Kazakhstan Public Sector (Kazakhstan Academy of Public Administration, 2016)
  • Workshop on Talent Management for the Kazakhstan Academy of Public Administration,(2015)
  • Workshop on Performance Management for the Public Sector (Sri Lanka, 2015)
  • Multi-country Observational Study Mission for High-level Public-sector Officials on Public-sector Productivity (Indonesia, 2015)
  • OECD International Expert. OECD Project to review the efficiency and effectiveness of central government agencies and recommend modernization strategies (Kazakhstan, 2012–2015)
  • APO TES Project to Advise the NPO and Prime Minister’s Office on a Service Improvement Strategy for Thailand including workshops for government managers (Thailand, 2014)
  • Canada Government CIDA Project to advise the Indonesian Government on measuring and improving service performance (Indonesia, 2014)
  • Advise the Malaysian Productivity Corporation on one-stop service in Malaysia and create training programs in one stop service and service excellence (Malaysia, 2012-2014)
  • APO TES Assignment, Quality management (Multiple APO countries, 2012-2014)
  • APO TES Assignment, Knowledge management (Multiple APO countries, 2012-2014)
  • Advise the Hong Kong Government on the development of one-stop social and health services (Hong Kong, 2011)
  • APO TES Assignment, Service Performance Measurement, Development Academy of the Philippines (Philippines, 2011)
  • Advise the Iskandar Development Authority and prepare a report on service improvement for foreign investors (Malaysia, 2012-2014)
  • Institute of Public Administration of Australia – workshops on service excellence (Australia, 2010)
  • APO TES Project to develop a customer satisfaction measurement system for the Government of the Philippines (Philippines, 2010-2011)
  • Advising the Government of Belgium on Improving Government Financial Management (2010)
  • Development of a Citizen Satisfaction Measurement and Service Improvement System for the Government of New Zealand, 2007-2008
  • Development of a Citizen Trust and Service Satisfaction Measurement and Improvement System for the New Zealand Police (2005-2007)
  • UK Cabinet Office- developing a UK Citizen Centred Service Strategy (2004-2007)

Experiences:

  • APO International Advisor on Service Excellence, APO and the Government of the Philippines (2011 – present)
  • President, The Public Service Excellence Institute of Canada (2010 – present)
  • Co-Founder and Senior Fellow, The Institute for Citizen-centered Service (present)
  • Assistant Deputy Minister, and Senior Advisor, Government of Canada, Treasury Board of Canada (2008-2010)
  • Comptroller General, Government of British Columbia (1981-1993)
  • Founding Deputy Secretary, Government of British Columbia, Treasury Board (1979-1980)
  • Deputy Secretary, Ministry of Economic Development, Government of Canada (1977-1979)
  • Director, Defence and International Sector, and Economic Sector, Treasury Board of Canada
  • Director of Research, Ministry of Consumer and Corporate Affairs, Government of Canada
  • Co-Founder, Vice Chair, and Associate Director, Canadian University Service Overseas

Teaching and Professional Career:

  • Research Associate, Harvard Center for International Affairs
  • Littauer Fellow and Teaching Fellow in Economics, Harvard University
  • Adjunct Professor of Public Administration, University of Victoria, BC (1981-1993)
  • Vice-President and Professor (Leadership and Management), Canadian Centre for Management Development (1993-1998)
  • Adjunct Professor of Public Policy, Queens University, Canada (1999-2003)
  • Faculty Member, PMDP, Development Academy of the Philippines (2013-present)

Areas of Expertise:

  • Management and Organization: General Management, HRD and Training, Financial Management, Productivity/ Performance Management, Benchmarking/Interfirm comparison, Organization Management, Productivity Promotion and Movement, Re-engineering, High Performance Public Organization, Public Sector Service Value Chain, Service Excellence, Citizen and Business Engagement, Citizen and Business Surveys, Employee Surveys, Employee Engagement, Innovation, Knowledge Management
  • Quality: Total Quality Management/ Total Quality Control
  • Planning/ Policy: Strategic Planning and Policy, Corporate Policy and Planning
  • Development of National Productivity Organization

Organization / Affiliation:

Co-founder and Senior Fellow of the Institute for Citizen-centered Service in Canada, President, Public Service Excellence Institute of Canada

PSP-related Publications:

  • The New Public Organization (with Dr. K. Kernaghan and Dr. S Borins)
  • The Well-Performing Government Organization(with Dr. James McDavid)
  • From Research to Results- A Decade of Results-Based Service Improvement in Canada
  • Public Financial Management in Canada (with Dr. L. Brown-John)
  • People, Service and Trust: is there a public sector service value chain? (with Dr. R. Heintzman)
  • Leading Strategic Change in the Public Sector
  • Benchmarking Performance (with Dr, T. Teplova)
  • Employee Engagement- A Foundation for Organizational Performance (with Dr. F Schmidt)
  • Good Practices in Citizen-centered Service (with Marie Blythe and K. Kernaghan)
  • Innovations and Good Practices in Single-Window Service (with S, Bent and Dr. K. Kernaghan)
  • International Innovations in Public Sector Service Delivery (Case Studies with Dr. K. Kernaghan)
  • Citizen/Client Surveys: Dispelling Myths and Redrawing Maps (with G. Dinsdale)
  • The Transformation of a Public Agency: British Columbia’s Office of the Comptroller General
  • Deliberative Innovation (with R, Dantzer and G. Dinsdale)
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