Bio:

Her extensive experience on productivity measurement, analysis and improvement, quality management/business excellence assessment, and knowledge management, including the Balanced Scorecard, has provided her opportunity to make significant contributions to the development and continuous improvement of technologies in these areas, and their valuable applications in the public and private sectors, particularly small and medium enterprises (SMEs), healthcare sector, academe, and government.

APO/PSP related engagements:

  • Resource Person/Trainer, Foundation Course on Development of Productivity Specialists for the Public Sector (2016)
  • Technical expert of the Asian Productivity Organization on Business Excellence for the Public Sector (2016)

Experiences:

  • Independent Professional (Trainer/Consultant), Productivity & Quality, HR/OD, April 16, 2010-present Director, Institute of Productivity and Quality (IPQ), Graduate School of Public and Development Management (GSPDM), Development Academy of the Philippines (DAP), July 1, 2005-April 15, 2010
  • Associate Dean, Graduate School of Public and Development Management (GSPDM), DAP, July 1, 2009 – April 15, 2010
  • Division Manager, Service Quality Division (SQD), Center for Quality & Competitiveness (CQC), DAP, Jan. 1, 2003 – June 30, 2005
  • Program Supervisor, Service Quality Improvement Program (SQIP), CQC, DAP, Nov. 1, 2001 – Dec. 31, 2002 Senior Project Officer, DAP, May 15, 2001 – April 15, 2010
  • Associate Project Officer/Technical Staff Productivity and Development Center (PDC), DAP, Sept. 27, 1993 – May 14, 2001

Areas of Expertise:

  • Productivity and Quality Improvement
  • Business Excellence
  • Human Resource Development
  • Organizational Development
  • Strategic Planning
  • Training Management and Facilitation
  • Service Quality
  • Project Management

PSP-related Publications:

  • IMPLEMENTING KNOWLEDGE MANAGEMENT (a compilation of Facilitator’s and Participant’s Guides for implementing KM); Contributor, Asian Productivity Organization; Tokyo, Japan; 2008
  • COMPENDIUM OF BEST PRACTICE CASE STUDIES IN ASIA, An APO Best Practice Network Publication, Vols. I, II and III; Editor and contributor; published by the Asian Productivity Organization; Tokyo, Japan; 2007 and 2004
  • FORGING LOCAL eGOVERNMENT VENTURES IN THE PHILIPPINES, Exemplars, Lessons and Opportunities; Co-editor and contributor; published by the Development Academy of the Philippines; Manila, Philippines; 2006